Refund policy

Our return policy guidelines vary on products and manufactures policies. Products that are returnable, the policy is if it is returned within the first 7 days, in brand new, uninstalled and unused condition you will pay up to a 35% restock fee and the free shipping we paid out to you + shipping back to us. This varies per manufacturer so please call us before ordering to inquire about specifics. Round trip shipping charges will be deducted in addition to the restocking fee. If it is a special item, custom product or size or color, we must comply with the artisans or manufacturer's terms, which are not eligible for returns. Please give us a call if you are not clear on these policies. Orders begin production immediately upon order. You can not cancel once the order has begun production. If the product is eligible for a return/exchange, prior to shipping your product back to us, you will need a Return Merchandise Authorization number. We will give you specific instructions on boxing and shipping the product back. Shipping charges are non refundable. Please call customer service at 480-877-9838 to request this. It is very important that you inspect the order as soon as it is delivered. This will need to be done within 2 days of delivery. If there is any damage, please call customer service to report this so we can send out a replacement. This will need to be reported to us within the 2 day limit. Any damage claims noted after the 2nd day will not be honored and we will reject the shipment. After receiving your RMA #, you will need to repackage products and all in original boxes with original packaging material and documentation. This is important due to manufacturer return policies. Failure to do so will result in denial of return. Credits will be processed after we have verified all original packaging and confirmed product in in new, unused condition. RusticSinks customer service hours are Monday-Friday, 8:00 AM to 5:00PM MST (Arizona). Please contact customer service toll free at 480-877-9838 or email us at Info@RusticSinks.com for further instructions on your return or exchange.

Customers must email us within the return window to receive a return authorization before shipping back. Items received without an RMA# will be refused and returned to sender. Buyer is responsible for return shipping to us. RusticSinks.com is not liable for merchandise lost or broken in transit to us. Please make sure and purchase insurance with the shipping carrier.