Soundtrack solved a major problem we were having at our fitness center. Excellent product
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It's really a bad company. The customer service is awful. Never fix any issues. You make a Playlist for your business and only a handful of songs play. The sonos integration is very limited. No... Se mer
Företaget har svarat
We’ve been using soundtrack for a few months now for our hospitality business. Our favourite genre is acoustic hits. The music gives beautiful ambience to our venue, and almost every day a customer... Se mer
Creating playlist for Holiday was never been easier. Please add more theme for different time; morning, afternoon, evening and night. Different genre will be better; Pop, Rock, jazz, etc. More option... Se mer
Företagsinformation
- Nr. 16 av de 17 bästa företagen i Programvaruföretag
- Nr. 2 av de 2 bästa företagen i Ljud- och bildkonsult
- Nr. 3 av de 3 bästa företagen i Mediaföretag
- Nr. 2 av de 2 bästa företagen i Artistmanager
- Nr. 3 av de 3 bästa företagen i Musikaffär
Skrivet av företaget
Soundtrack is the world's leading music streaming service built specifically for business. Founded by Ola Sars, co-founder of Beats Music, the platform empowers global brands to stream music legally and strategically in commercial spaces. Soundtrack is currently used in 73 countries by global companies such as Uniqlo, Dr. Martens, Four Seasons, Kiehl's, Joe & The Juice and Tag Heuer. With a catalog of more than 125 million tracks, tools for playlist control across multiple locations and built-in licensing compliance, Soundtrack helps brands deliver consistent, emotionally resonant experiences while protecting artist rights.
Kontaktuppgifter
Gavlegatan 16, 113 30, Stockholm, Sverige
- support@soundtrack.io
- soundtrack.io
3,5
Medel
284 omdömen
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Alla språk
Soundtrack solved a major problem we…
Soundtrack solved a major problem we were having at our fitness center. Excellent product
4 september 2026
Yearly subscription comes out of the…
Yearly subscription comes out of the account without warning. No refunds accepted - even though we reached out the next day.
25 augusti 2026
Omdöme utan inbjudan
Svar från Soundtrack
Hi Tom,
Thank you for leaving a review.
We always strive to be transparent about how our subscriptions work. All subscriptions automatically renew at the end of each billing cycle to make sure your business continues to have licensed, uninterrupted music.
While our terms state that subscriptions are non-refundable once a new billing period begins, we completely understand that timing can sometimes catch you off guard. We want to work together to find the best solution for your business, and we do offer refunds in some cases.
To help you directly, please send an email to us at support@soundtrack.io and include your email address and account name. Once we receive your message, our team will gladly review your case.
Best regards,
Andreas
Team Soundtrack
Horrible just plain horrible
3 augusti 2026
Omdöme utan inbjudan
Svar från Soundtrack
Hi Adrian,
Thank you for leaving a review.
We are sorry to hear that you had a bad experience with Soundtrack. We always strive to provide the best possible music service for your business, and it is disappointing to know that we fell short of your expectations.
We would love the opportunity to turn this around and resolve any issues you are facing. Please reach out to our support team directly with your account details or reply here with more information about what went wrong so we can help you right away.
Looking forward to hearing from you.
Best regards,
Andreas
Team Soundtrack
Soundtrack: Misleading Compatibility and Poor Support
Soundtrack’s website shows several music input options, including the Sonos Port. However, Soundtrack cannot provide all of its features when used through a Sonos Port.
If that is the case, why prominently show the Sonos Port on the website without making the limitations completely clear? There should be a simple compatibility matrix showing exactly which Soundtrack features work with each supported device.
Instead, after discovering the missing features, I was told that buying Soundtrack’s own music player would solve the problem. That feels misleading and creates an unnecessary additional cost.
I was ready to take out a subscription, but the unclear information, limited compatibility and poor customer service put me off. There are too many flaws for a service at this price.
31 juli 2026
Omdöme utan inbjudan
Svar från Soundtrack
Hi Luke,
We really appreciate you taking the time to share your feedback with us, and we are sorry to hear about your experience. We want to be clear and transparent about how Soundtrack works across different platforms, so we completely understand your frustration regarding feature compatibility with Sonos devices.
Sonos offers a great hardware setup, and while Soundtrack integrates directly into the Sonos app, certain advanced features like scheduling, continuous offline playback, and full remote control from app.soundtrack.io are exclusive to players running our dedicated Soundtrack software—such as the Soundtrack Player or supported iOS, Android, and Windows devices. Because Sonos operates on its own ecosystem, playback is managed directly through the Sonos app, which naturally limits some of these control features.
We completely agree that this distinction should be as clear as possible before you sign up. Your feedback about adding a clear compatibility breakdown to our website is valuable, and we are sharing it directly with our product team to ensure this information is easier to find for all future customers.
It is never our intention to make you feel misled or pushed toward buying additional hardware. Our team suggested the Soundtrack Player simply as a way to unlock those specific missing features, but we realize how that came across, and we apologize for the disappointing support experience.
We would love the chance to turn this around for you and help you find the best setup for your business. If you would be open to giving us another look, please reach out directly to our support team and we will be glad to walk you through all your available options.
Best regards,
Andreas
Team Soundtrack
Zeer goeie playlists klanten reageren…
Zeer goeie playlists klanten reageren zeer positief
19 juni 2026
Terrible customer service,
Terrible customer service,
My bank apparentely blocked a payement becouse it was suspicious.
Without anny notification they blocked streaming service in the middle of a holliday, dident get notified about the problem til the day after. The payement is still flagged as "payed" in my account almost a week later. But they insist i pay it again. They created 3 sepperate mandates on my bankaccount without my permission, wich is propabbely why the bank flagged it. Now i cant cancel my account without paying for the last period even tho i did not receive anny service during this time. Customer service is all via e-mail and appears completely automated.
25 maj 2026
Omdöme utan inbjudan
Svar från Soundtrack
Hi Stephane,
Thank you for sharing your experience. We're sorry to hear about the frustration this situation caused, especially as it affected your business during a holiday period.
When a bank flags or declines a payment, our system may automatically pause the streaming service until the payment is resolved. In these cases, an email is normally sent to notify you. If you did not receive this, we would like to investigate further to ensure notifications are working correctly for your account.
We’d also like to clarify that we do not create payment mandates without authorization. That said, we take your concerns seriously and would be happy to review the mandates and billing setup on your account to ensure everything is correct. In some cases, there can be a delay between a bank’s payment status and what is reflected in our system, which can understandably cause confusion.
Our support team consists of real people who review every case individually. Please contact us with your account details so we can investigate this properly for you.
Thank you for bringing this to our attention. We appreciate the opportunity to review the situation and work toward a fair resolution.
Best regards,
Andreas
Team Soundtrack
Enjoy the platform for our bakery/cafe.
15 maj 2026
Process of elimination eventually got…
Process of elimination eventually got to the solution.
8 maj 2026
Yes I received feedback
Yes I received feedback. Did you receive mine?
Your service is overpriced and subpar. You offer few customer usable options: playlists, auto timer, auto volume etc.
Now I find out, after being a multi year customer that your only response to my cancelation is: thanks for the money, it used to be yours and now it’s ours - sucker!
Crap service.
Crap customer service.
Greedy/ sleazy operation.
This is my review that I will disseminate as far and wide as I am able.
Did you get my response? Indeed. I. Did.
15 april 2026
Omdöme utan inbjudan
Svar från Soundtrack
Hi Richard,
Thank you for your review.
We are extremely sorry to hear that you feel this way about our service and it is never our intention to make any customer, let alone a long-term customer like yourself, feel undervalued. We appreciate the years you have spent with us and we want to address your concerns properly.
Playlists and a schedule feature (auto timer) already exist in our own app, which is different from the Sonos app. Sonos has their own schedule feature where you can set an "alarm" instead. Have you tried it? We are working hard with Sonos to implement our own features into their app as well.
Auto volume does not currently exist in either app, but it is also a feature we are working on and it will be available soon.
As for the cancellation and your experience with our customer service, we are happy to take a second look to see what exactly happened and if there is anything else we can do to turn this experience around for you. If you're interested, please reach out to us and our team will help you right away.
Thank you again for your feedback.
Best regards,
Andreas
Team Soundtrack
This service has been a game changer…
This service has been a game changer for my business
27 mars 2026
Fantastic Music Platform with Outstanding AI and Support
We switched from Tunify. The possibilities with Soundtrack are significantly more extensive, and the track selection leaves nothing to be desired. Generating playlists with AI is excellent, and the quality of the AI-generated results is impressive. The user interface and functionality are also flawless. For customers in Germany, a German-language interface would be preferable, but that will likely come in the future. Another aspect worth mentioning is the support. I have rarely experienced anything better—friendly, precise, and incredibly fast! I can wholeheartedly recommend Soundtrack.
18 mars 2026
Omdöme utan inbjudan
Get Spotify instead DO NOT RECOMMEND
The only way you can listen to decent music is if you transfer over a playlist from Spotify, and in that case why not just use Spotify which is clearly a superior streaming app. And even when you transfer over playlists all of the songs are not available on this app and it seems that they get switched out with similar songs and in many cases they are not appropriate for the vibe we're going for. It's very hard to find specific songs and even harder to queue songs etc. And to top it all of the app has not been working all day and our store has been without music for the entire day. To everyone who may be considering this app i would highly suggest to just get Spotify which is around the same price or any other streaming app for that matter.
9 mars 2026
Omdöme utan inbjudan
Svar från Soundtrack
Hi Ole-Kristian,
Thank you for taking the time to leave a review.
We’re sorry to hear about your experience. We’d like to clarify why Soundtrack works the way it does and address each of the concerns you've raised.
Licensing and legality
While Spotify is a fantastic service for personal use, it is unfortunately not legal to use in a commercial setting like a store or restaurant. Personal streaming apps are only licensed for private, non-commercial use. Using them in your business can lead to copyright violations. Soundtrack is a fully licensed service specifically built for businesses, ensuring that artists and rightsholders are paid correctly for public performances.
Spotify playlist import
We offer the ability to import Spotify playlists because we want to make it easy for you to bring your favorite music with you. However, because our library is licensed for commercial use, there are times when certain songs are not available. In those cases, our system can find a similar alternative, but we also offer plans where songs are not replaced and only the available imported songs are added.
Another alternative is to explore our 2,000+ ready-made playlists. These are expertly curated by our music team specifically for different business environments and create a consistent and appropriate atmosphere.
Technical issues
We’re sorry that the app wasn’t working for you on Monday. We understand how frustrating that must have been. The issue was caused by an update of our third-party hosting service, which affected multiple platforms. You can always check status.soundtrack.io for the latest status updates.
Thank you again for your review. Feel free to reach out to support@soundtrack.io and our team will make sure you have everything you need to play the right music in your business.
Best regards,
Andreas
Team Soundtrack
Bespoke Music at your Fingertips! 5 Star Service!!
Our experience with Soundtracks has been nothing short of exceptional. As a Japanese luxury hotel where ambiance is as essential as architecture and service, finding the perfect music partner was paramount. Soundtracks has exceeded every expectation.
From the very beginning, the platform proved to be remarkably intuitive and seamless. The interface is elegantly designed, making it effortless for our team to curate and schedule music that reflects the refined atmosphere of our property. Whether setting the tone for a tranquil morning in the lobby, an elevated dining experience in our signature restaurant, or a serene evening wind-down, Soundtracks delivers flawless performance with absolute reliability.
What truly distinguishes Soundtracks, however, is their outstanding customer service. Their Sales Exec Laura is amazing. She is the real heart of the team and sold us! Carla from customer support is a gem as well. Truly kind, patient, understanding and really heard my needs. Their team is attentive, responsive, and deeply committed to understanding our brand identity. Every request has been handled with professionalism and warmth, ensuring that our musical selections align perfectly with the sophistication and cultural nuance our guests expect.
The audio quality is superb, the transitions are smooth, and the customization options allow us to create an immersive sensory journey throughout the hotel. It is rare to find a platform that combines technological excellence with such personalized support.
Without hesitation, we award Soundtracks a well-deserved five stars. It has become an indispensable part of our guest experience, enhancing the atmosphere with grace and refinement. We wholeheartedly recommend Soundtracks to any luxury hospitality brand seeking a seamless, elegant, and truly elevated music solution.
27 februari 2026
Omdöme utan inbjudan
Lots of different types of music to…
Lots of different types of music to choose from.
The only thing that could perhaps be improved is having the voice play for groceries in the store. I find it rather unnatural.
20 februari 2026
Erg slecht
Erg slecht, duizenden nummers? Leugens! De hele dag door dezelfde nummers, het is bijna tegen het martelen aan, meerdere malen geklaagd maar ze zeggen dat het niet mogelijk is en zetten andere lijst op die ook weer continu dezelfde gejank erop heeft, ik zou dit echt afraden als je niet geestelijk gemarteld wenst te worden tegen betaling
30 januari 2026
Omdöme utan inbjudan
Svar från Soundtrack
Hi Roland,
Thank you for leaving a review about our service.
We're sorry to hear that the music variety hasn't met your expectations and that it has felt repetitive. It is our goal to provide an enjoyable atmosphere for your business, and we offer several ways to ensure your music stays fresh and varied throughout the day. Here are a few options for you:
- Explore our ready-made playlists
We have hundreds of professionally curated playlists available, all included in the subscription fee. If a specific playlist feels too short, you can browse the Home section to find longer playlists that suit your brand.
- Use our Schedules feature
By mixing multiple playlists together in a schedule, you increase the total pool of songs in circulation. You can also set different styles for different times of the day and choose when you want the music to start and stop automatically.
- Try our AI playlist feature
You can use our AI Playlist tool to generate a custom playlist for you. Simply describe the vibe or genre you want, and a unique playlist will be created in seconds.
- Import playlists from Spotify
If you have a specific selection of songs you like on Spotify, you can import those playlists directly into Soundtrack to expand your library even further.
We would be happy to look closer at your account with you to ensure your playlists and schedules are set up for maximum variety. Just contact us at support@soundtrack.io.
Best regards,
Andreas
Team Soundtrack
nice, but flawed
The music chugs along in the background. That's nice. But the app has some glaring flaws, and it was oversold to us.
Our business previously used Spotify. When we realized Spotify was illegal for commercial use, we moved to their commercial version, called Soundtrack.
We were told we could port our playlist over from Spotify. We were told we'd have all the features and functionality of Spotify, and then some. Well, yes... but also no. Quite a few songs just disappeared from our playlist. Turns out, there's a licensing issue we weren't told about. A number of features also disappeared
Then there's the search feature. I want to add new songs to our soundtrack. So I search. I type in some fairly well-known bands (i.e. "The Beatles"), the search brings back some dude named "Kevin." Literally. No Beatles when I search for the Beatles.
18 januari 2026
Omdöme utan inbjudan
Very not easy to use.
Very not easy to use.
Why dont you have a user friendly interface like Spotify ?
Poor list lf music
9 januari 2026
Svar från Soundtrack
Hi there,
Thank you for your review.
I am sorry to hear that you are finding the interface difficult to navigate and that the music selection hasn't met your expectations so far. We always aim to make Soundtrack as intuitive as possible while providing the professional tools needed for a business environment.
Regarding the interface, because Soundtrack is built for business use, it includes features that personal apps like Spotify do not have—such as advanced scheduling, centralized management for multiple locations, and specialized zone controls. While this adds some layers to the design, we are constantly working to make the experience feel as smooth and familiar as a personal streaming app.
As for the music, I would love to help you find what you are looking for! We actually offer the world's largest catalog of licensed music for business, with over 100 million songs and more than 1,000 ready-made playlists that our music team refreshes regularly.
If you are looking for a specific vibe or haven't found your favorite tracks yet, here are a few tips to improve your experience:
Import from Spotify: If you have a playlist you already love on Spotify, you can simply drag and drop the link into app.soundtrack.io to import it directly into your account.
Use Artist Stations: You can search for any artist you like and create a "Station" based on their sound, which will give you an endless stream of similar, brand-fit music.
Check our Ready-made Playlists: These are designed specifically for different industries and moods to ensure the energy stays consistent throughout your business day.
I would be happy to guide you through the interface or even help you find a playlist that fits your brand perfectly. Just send an email to support@soundtrack.io and we'll go from there!
Best regards,
Andreas
Team Soundtrack
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