Search Results for "avaya"
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Showing 38 open source projects for "avaya"
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CTI Server for Avaya
The ivrSVR is a CTI server for IVR system and front-end applications
The ivrSVR is a CTI server for IVR system and front-end applications. The tool uses TSAPI library to monitor IVR and agent extensions, it hides the technical details of TSAPI and provide a simple REST, WebSocket and OCX interface for IVR system and front-end applications to perform CTI call control functions. The ivrSVR program supports passing of customized user data between different kind of CTI software when a customized DLL is developed. -
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Avaya CMS Real Time Interfaces
Access Avaya CMS realtime data via REST, OCX and C/C++ API
The clintSVR is a server program for Avaya CMS real time data. It uses a tool called clint to retrieve real time data from Avaya CMS and provides API(s) for real time data application development and integration. The clintSVR retrieves CMS real time reports at an interval that specified by you, it stores the real time data in memory and allows multiple programs or applications access them via REST, OCX and C/C++ interfaces. Moreover, it supports connection with XMPP server so you can display... -
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Avaya CDR Capturing Tool
Captures Avaya CDR over TCP/IP and SFTP Connections
The software captures Avaya CDR over TCP/IP and SFTP connections, it saves the data in local files and import them to databases such as MySQL and MSSQL -
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Video Conferencing API remote control
API interface to control your video conferencing hardware clients
HTA (HTML Application) GUI which offers a very easy way to control your video conferencing codecs via API. Supports: Cisco SX10, SX20, Spark Room 55, Spark Room Kit Plus Avaya/Radvision Scopia XT1000, XT1200, XT5000, XT4000 Yealink VC500, VC800, VC880 For Avaya/Radvision and Yealink you must install the OSWinsck.Winsock ActiveX first. (is included in the package.) This is required because their API interfaces are TCP Socket base. Avaya remote also supports HTTP API, but it doesn't... -
Build Securely on AWS with Proven FrameworksMoving to the cloud brings new challenges. How can you manage a larger attack surface while ensuring great network performance? Turn to Fortinet’s Tested Reference Architectures, blueprints for designing and securing cloud environments built by cybersecurity experts. Learn more and explore use cases in this white paper.
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Avaya ECHI Capturing Tool
The tool captures ECHI data, then imports the data database and Splunk
The AvayaECHI tool captures ECHI data from CMS, then imports the data to database and Splunk. The raw data file is moved to archive directory once the data is sent to database or Splunk. Since the tool uses ODBC, database such as MySQL and MSSQL are supported. -
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AutoBridge
Home Agent Solution for Avaya by AutoBridge
The AutoBridge enables Home Agent solution for Avaya contact center. The tool monitors a pool of Avaya extensions in the contact center, it bridges Avaya and Asterisk extensions together whenever any of the Avaya extension has incoming or outgoing call. This enables home agent who is stayed at home can operate his/her CRM application via a VPN connection and speaks to his/her customer using an Internet SIP phone. -
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CTI Server for Avaya
The ctiSVR is a CTI server for IVR system and front-end applications
The ctiSVR is a CTI server for IVR system and front-end applications. The tool uses TSAPI library to monitor IVR and agent extensions, it hides the technical details of TSAPI and provide a simple REST, WebSocket and OCX interface for IVR system and front-end applications to perform CTI call control functions. The ctiSVR program supports passing of customized user data between different kind of CTI software when a customized DLL is developed. -
Build Securely on Azure with Proven FrameworksMoving to the cloud brings new challenges. How can you manage a larger attack surface while ensuring great network performance? Turn to Fortinet’s Tested Reference Architectures, blueprints for designing and securing cloud environments built by cybersecurity experts. Learn more and explore use cases in this white paper.
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DMCC Logger for Avaya
The DMCCLogger uses DMCC API to record calls for Avaya CM
The Avaya DMCC Logger (DMCCLogger) is a server program that uses Avaya DMCC API to implement call recording for Avaya Aura Communication Manager. DMCCLogger supports Multiple Registration (MR) and Single Step Conference (SSC) recording methods. DMCCLogger receives RTP streams from Avaya Aura CM directly and converts the RTP data to WAV or MP3 file using conversion tool such as ffmpeg. Call details information is stored in MySQL database, a web based software called DMCCLoggerWeb is developed... -
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bcmslight
BCMS Reports with Notification Light
BCMSLight is a BCMS report with visual notification software for Avaya contact center. The software integrated with a USB lighting device and showing the call queue status by turning on the lighting device and change the color to YELLOW or RED when a warning threshold or critical threshold is reached respectively. -
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Avaya Monitoring Tool
Monitor trunk and hunt group and sends notification emails
This program monitor Avaya resouces such as trunk and hunt group, it sends notification emails when default conditions such as no available trunk or no login agent is found. It can be integrated with Nagios and graph can be plotted in Nagios web page. -
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Avaya BCMS Real Time Interfaces
The bcmsSVR can access real time and historical reports from Avaya CM
The bcmsSVR is similar to clintSVR, it is a gateway program for the access of real time and historical reports from Avaya CM. It retrieves these reports directly from Avaya CM and provides API(s) and other kind of interfaces for application development and integration. The bcmsSVR retrieves BCMS reports at an interval that specified by you, it stores the real time and historical data in database, Splunk and memory which enables multiple programs access via REST query API, OCX and C/C++ DLL... -
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Avaya Agent Status Notification Light
Agent Status Notification Light for Avaya
AgentLight is software for agent status notification for Avaya contact center. The software integrated with a USB lighting device and showing the agent status by turning on or flashing the device with different color. For example, the software can be configured to show agent idle with green color and on call with red color. -
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Avaya Call Queue Notification Light
QueueLight is a call queue visual notification software for Avaya cont
QueueLight is a call queue visual notification software for Avaya contact center. The software integrated with a USB lighting device and showing the call queue status by turning on the lighting device and change the color to YELLOW or RED when a warning threshold or critical threshold is reached respectively. -
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Call Analytics for Avaya
Monitor Avaya VDN, ACD and extension objects for call analytics
Call Analytics tool is a server program that monitors Avaya VDNs, ACD Hunt Groups and Extension objects, it extracts useful information from monitoring events and outputs call and agent records for applications such as reporting, wallboard integration and call log analysis. The Call Analytics tool is a CTI reporting and real time monitoring engine and it is an ideal tool when CMS is not in placed for call center environment. -
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oreka
Enterprise telephony recording and retrieval system
Enterprise telephony recording and retrieval system with web based user interface. The project currently supports recording voice from VoIP SIP, Cisco Skinny (aka SCCP), raw RTP and audio sound device and runs on multiple operating systems and database systems. It can record audio from most PBX and telephony systems such as BroadWorks, Metaswitch, Asterisk, FreeSwitch, OpenSIPS, Avaya, Nortel, Mitel, Siemens, Cisco Call Manager, Cosmocom, NEC, etc... It is amongst others being used in Call... -
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NetBuffer
TCP and UDP network buffer
NetBuffer is a data buffer and splitter: configure your device to push data into NetBuffer, and NetBuffer forwards it to unlimited destinations. Offloads processing from your device to the NetBuffer system. Centralizes management. Runs on Windows. -
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Avaya Cloud CDR Tool
Enables Cloud CDR Data Transfer and Application Development
The CloudCDR tool inherits all functions from AvayaCDR, it also has some specific features for cloud based CDR applications. For example, a cloud based CDR accounting software hosted on the internet, it accepts CDR data from different customers around the globe. Once the data for a customer is imported to the accounting software, the software can provide personalized functions and features for that particular customer. -
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Avaya Asterisk Logger
The AstLogger enable call recording in Asterisk for Avaya system.
The Avaya Asterisk Logger is a server module that triggers call recording on Asterisk for the Avaya system. The software uses Avaya TSAPI library, it makes Single Step Conference (SSC) call to an agent extension in Avaya side and bridge the voice path with Asterisk. After voice path bridged between Avaya and Asterisk, Asterisk is responsible for the call recording. Call details information is stored in MySQL database, web based software can be developed to search call records based... -
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Call Generator for Avaya
Bulk call generator for Avaya
This program makes bulk calls for Avaya platform testing. It is used in load test of IVR application and agent CTI application. -
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Screen Pop for Avaya PBX
Implement Screen Pop for Avaya PBX
The ScreenPop implements screen pop function for Avaya PBX. Only web application is supported and telephony data such as AGENTID, CLI, DNIS, UCID, SPLIT, CUSTDATA and UED can be passed to the web application. -
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Abandon Call Monitoring Tool
Monitor Abandon and Short Duration Calls using Avaya TSAPI library
This monitoring tool uses Avaya TSAPI library, it monitors incoming calls from Avaya VDN and display the abandon and short duration calls information for call center operation. It writes call information data to Splunk so you can analysis call center traffic pattern and details. -
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This project provides a C# wrapper for the AT&T/Lucent/Novell/Avaya TSAPI library. This library facilitates computer telephony integration with a TSAPI-compliant PBX system.
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AVAYA CMS API Server
CMS API Server with web site
Free version of AVREMO.CMS.API exposing REST Services. With this software you can browse for all CMS reports. Design a report with AVAYA CMS Supervisor designer, application automatically expose data as XML or JSON. You can also browse reports with your preferred browser (desktop or mobile) and execute CMS operations like modify dictionaries, modify agent skills, modify VDN/Vector associations and more. Application package include : - A responsive WEB server interface (compatible...