Best Customer Engagement Software - Page 10
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Compare the Top Customer Engagement Software as of November 2025 - Page 10
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1
UniFocus
UniFocus
Now, more than ever your managers need the right technology to do their jobs, manage their teams and address day-to-day challenges. Our integrated solutions are designed to optimize your workforce management in real-time. We provide the industry expertise, training, technology, and partnership to ensure that your managers have the tools they need to make smarter decisions. We give your managers what they need to make better decisions. Our unique platform uses smart technology to automate everything from planning and scheduling to managing time and attendance. Our solutions are designed to give them the real-time information they need to manage more effectively—from anywhere. They can do more with the staff they have—and get the feedback they need to enhance your customer’s experiences while working smarter. The result? Your managers improve your business. -
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4Q Marketing Platform
mKonnekt
Our 4Q platform collects, presents, and provides insights to customer data from all your marketing channels on a single dashboard and provides you with actionable insights to raise brand awareness and generate incremental revenues. Integrated marketing approach in line with our A2A Framework™ to raise awareness and increase customer engagement. Manage all your marketing channels from a single dashboard and use data to deliver the right message at the right time. Get an overview of Key Performance Indicators of your offline and online marketing strategies for quick analytics and insights. Assess data from different social media platforms to measure the changes in important metrics over time. Get insights and data to understand customer behavior on your website which helps you to optimize your website for key conversion metrics. Measure the results of individual campaigns in real-time, check where your visitors are coming from, and compare data over time. -
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Webio
Webio
Webio are specialists at conversational AI for customer engagement. Webio takes all the pain out of connecting with customers. Acting as the ‘central intelligence hub’, our conversational AI manages all the conversation elements that are needed to have successful customer conversations. Enable customers to connect in their channels “at-will” and connect with live agents without context loss. Whether customers stick to one channel, switch during the conversation or use a new channel each time - it doesn’t matter. Webio can handle it all. Webio is intuitive. Identifying customer intents, our conversational AI platform uses natural language understanding (NLU), machine learning and AI to drive conversation engagement and successful outcomes. Learning and automating with every interaction, Webio AI chatbots improve live agent productivity by automating low- value interactions and letting live agents focus on higher-value conversations. -
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Perx Lifestyle Marketing Platform
Perx Technologies
Singapore-based Perx Technologies is a category-creating Lifestyle Marketing SaaS Platform helping large enterprises and digital native businesses transform from being transient and transactional to delivering continuous and meaningful customer engagements in the digital economy. The platform that enables you to influence and drive customer actions. Rewarding customer actions with personalized rewards has never been easier! Enterprises are racing to build mobile-first net new revenue streams by becoming 2 sided marketplaces. The Perx Lifestyle Marketing Platform enables enterprises to redefine customer engagement, stand up a commerce marketplace in less than 30 days, and become a strong Adtech contender in the mobile-first economy. Powering large regional and global brands the platform enables organizations of all sizes to monetize on customer engagements by creating personalized, interactive revenue-generating digital experiences for millions of end consumers. -
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Profitics
Profitics
Profitics CEM Suite is powerful collaboration and integration platform for both intra-enterprise and inter-enterprise workflow management. We integrate cutting-edge web and analytics technologies to create out-of-the-box software solutions that solve difficult challenges for our clients. Creating a collaboration platform to exchange information between vendors, customers and suppliers. Growing an engaged and participative community around a brand or product(s). Driving better business outcomes with software-driven tools and processes. Forecasting demand, supply and competitive-based scenarios. CEM allows your company to go beyond typical CRM suite capabilities and enhance your business processes with unique, value-generating software solutions. Profitics utilizes Web 3.0/Semantic Web component enhanced portal software to develop customized applications that transform your business processes. -
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MobiLytix
Comviva
MobiLytix™ Real-Time Marketing is AI-powered real-time interaction management and multichannel marketing automation platform that delivers proven top-line results for CVM marketers. The MobiLytix™ Rewards (MR) platform is an end-to-end engagement marketing solution designed to create reward-based promotional campaigns and loyalty programs. These, in turn, are aimed at enabling enterprises to achieve their business KPIs throughout the consumer’s lifecycle journey. Comviva’s MobiLytix™ Digital Marketing is an all-in-one customer engagement automation platform delivering engaging and personalized customer experiences on digital channels. Driving engagement with customers on digital channels requires content that resonates with users and is presented to them at the right time. -
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Thnks
Thnks
If you want to build a stronger connection with your customers and turn them into company advocates who evangelize your brand, use Thnks to foster stronger relationships with your clients, build brand loyalty, and make your customers feel personally cared about by expressing gratitude. If you are leading a virtual user training for a customer, wow them with a power lunch for the team sent earlier in the day so that they can order in at the office and turn your presentation into a lunch and learn experience! We all make mistakes, but it’s what you do after that matters for your customers. Resolve the tricky situation with a little humor and breakfast on you by sending an ‘eggstra’ sorry sandwich. Whether it’s related to business or something exciting in your client’s personal life, Thnks has so many options for saying “congrats!”. Some of our most popular options are cocktail kits with all the ingredients to make your client’s favorite drink! -
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Dataroid
Dataroid
Enterprise-level digital analytics and customer engagement platform that helps you enhance every customer interaction and deliver a better experience with data-driven insight. Comprehend and enhance every customer interaction. Take real-time actions. Start delivering a better experience. Collect customer behavioral data across your channels automatically from day 1 – without custom development. See each individual customer interaction under a unified customer profile. Analyze customer paths and journeys with visual dashboards. Deep dive into the reason behind with out-of-the box analytics reporting and Dataroid’s data lake. Measure real-time engagement metrics for your communication. Use Dataroid to better understand your customer behavior, enhance digital product experience, and drive retention. -
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Confer With
Confer With
Confer With is a video commerce platform that allows your team to give real-time advice on what to buy as they would in-store. It is the easy way to convert more sales and grow customer loyalty with truly personalised online shopping experiences. Your team can engage live with customers, upsell, cross-sell and even add promotions to customer baskets during live video shopping experiences. Confer With blends live video with your eCommerce platform, giving access to your entire catalogue of products to make shoppable in one-to-one video calls. The platform allows you to share product images, video demos and more. It delivers a truly immersive experience as it lets you curate your recommendations and make it fun for customers to shop with you. -
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Canvs
Canvs
Canvs AI is an insights platform that transforms open-ended text from surveys, social media, transcripts, product reviews, and more into conversational intelligence about how people feel and why. Canvs is used by some of the world’s most admired brands, research agencies, and media and entertainment companies to accelerate time-to-insights, deepen understanding of audiences, and reduce the cost of analysis. Automate the analysis of open-ended text to quickly unlock consumer insights with deep, nuanced emotional context and high analytical confidence. Quickly explore, filter, and compare findings and generate stunning data visualizations with Canvs’ intuitive, easy-to-use insights portal. Streamline analysis of open-ends in your brand and concept tests and automate the coding of unaided awareness, recall and attribute questions. Quickly identify and categorize the sentiment and emotions associated with responses and respondents. -
11
&Open
&Open
Gifting has a serious impact, but it’s not easy. When you go it alone, complications and costs spiral. Our platform helps brands of all sizes easily send gifts at any scale. No address is needed, just enter an email or send a gift link to get started. Create connections, conversations, and even conversions with a carefully chosen gift. Reestablish a customer's value during key milestones or throughout their journey. At the end of the day, showing people you care impacts bottom lines in a big way. Gain access to a collection of curated gifts by best-in-class brands. From flowers to cocktails to chocolate, browse the best gifts all in one place. Go beyond digital to increase engagement, conversions, and ROI (and decrease CPL). Improve customer lifetime value, retention, satisfaction, and word of mouth. Court leads, re-engage prospects, speed up the sales funnel, and close deals faster. Win over top talent and show employees they’re valued to avoid attrition. -
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binds.co
binds.co
Responsive questionnaires designed to provide a personalized experience, whether on mobile or desktop. Customers give very powerful feedback through unstructured survey text. The Text Analysis Tool uses Artificial Intelligence techniques to automatically analyze these text feedbacks, so you can understand the most critical points of the journey. Engage customers, employees and managers, and increase customer response time with automatic customer journey alerts by email or SMS. With Close the Loop Chat You can meet the real-time demands of customer satisfaction survey responses. The news is that this feature allows the company to interact with the consumer through a chat, available on the platform, and the customer receives feedback in their email as in a conversation.Starting Price: $50.99 per month -
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MemberXP
MemberXP
We help credit unions create brand-defining member experiences through Voice of Member feedback collection and a powerful, industry-specific analytics platform. A complete view of every member experience metric all in one place for every stakeholder to see. Real-time, every channel, every day. MemberXP is made to measure the touchpoints of every member's experience. From joining the credit union to getting a loan to using your mobile app, we'll ask the right questions to pinpoint the highs and lows and your unique member journeys. Don't get stuck with a single listening post or multiple vendors. With MemberXP you can collect member feedback where and when members want to interact. Online, mobile, phone, tablets, and more. Because MemberXP was designed specifically for retail finance, our proprietary analytics give you answers to critical credit union-specific questions. MemberXP's proprietary alerts and tracking help you build member loyalty. -
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Selectron Relay
Selectron Technologies
Relay is a powerful self-service application suite. With a single platform, governments can connect the work of their agencies in one location, coordinating and amplifying their impact through automation, data analysis, and engagement. For agencies, Relay’s centralized, connected approach to automated customer service frees up staff time, lowers costs, and increases the quality of customer service. For citizens, they receive the convenience and ease of accessing their data when, where, and how they want. Relay Portal is a powerful administrative and data management tool that provides real-time health statistics, detailed reports, outbound campaign management, configuration options, and more, all through a user-friendly dashboard. Payments for agencies using our solutions are PCI compliant and PA-DSS validated. By meeting the highest standards for payment security, agencies and their customers can feel confident knowing their data is protected. -
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DataOrb
DataOrb
DataOrb is an AI-first company that enables companies to operationalize customer empathy – across all touchpoints and channels. With DataOrb’s Customer Engagement Hub, companies can enhance their playbooks by turning insights into action. DataOrb empowers employees to drive measurable improvement through DataOrb’s AI Coach. Better insights, happier humans, stronger performance and higher value. Impact Drive customer satisfaction, empower your agents, and increase revenue from an AI-powered customer engagement hub. Insights Gain better visibility into omnichannel product issues and customer complaints and mitigate hotspots before they impact your business. Data Aggregate every customer interaction from every channel, leaving no data behind. The DataOrb connectors centralize social, contact center, email, and other sources of customer interaction data. -
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involve.ai
involve.ai
involve.ai is a no-code platform to unify all your fragmented customer data in an early warning dashboard. Scale efficiently without adding dozens of new CSMs or data analysts. Get complete visibility of your customers by unifying all your fragmented data so you can scale your customer experience. Personalized recommendations for action across the entire customer journey to know exactly which customers to prioritize every day and become proactive. Sentiment analyses deliver accurate customer health, helping you identify churn risk and upsell/ cross-sell opportunities way before they happen. Historical data analysis creates recommended Segmentation and Benchmarking to identify leading indicators. -
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At ethosIQ we collect, correlate, and leverage disparate data across multiple platforms in real-time. ethosIQ takes big data and transforms it into actionable insights at your fingertips. Dare to demo to discover the endless data possibilities. ethosIQ’s Customer Engagement Platform (CEP) collects multichannel interactions and application data from all vendors and channels, across multiple systems, to create a single, comprehensive view. CEP enables you to identify and resolve data integrity issues across disparate sources to provide consistently, value-add reporting insights. These insights allow your organization to effectively improve the management of your resources, enhance customer experience and improve relationships in servicing customers via the contact center channels. CEP gathers both real-time and historical data to showcase a full data journey, providing a complete customer experience story in one place.
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1440
1440
The Omnichannel Suite for Salesforce Brands. Build experiences once and deploy them on many channels with the only Salesforce Native tool to streamline customer engagement across the entire journey. All of your customer-facing teams will be empowered with new opportunities to monetize while improving customer experience. Meet customers where they are without leaving where you are. Design multi-channel experiences from a single view, and complete your omnichannel management by adding Instagram, Review Channels, TikTok, Support Emails and more. Using Einstein Bots helps to qualify customer information, handle common inquiries and deflect calls prior to agent handoff. Further enrich the customer experience with rich features like images, carousels, emojis, scheduling, location sharing and the automatic two-way translation of messages. Scale personalization across departments and channels by leveraging customer data and order history that already lives in Salesforce. -
19
UniStack
UniStack
Supercharge your data, customer engagement, sales, and team collaboration. Highest delivery rates in the industry with carrier filtering reports and AI backed algorithms. Simply target, launch, and analyze campaigns based on your data and communication history. Personalized marketing is a proven method. We made it just a few clicks - regardless of the size of your data. List stacking is good, but detailed data stacking is a game changer. When you import a list, UniStack will detect and link existing and new data together. Once you verify a contact for a Property or a Company - the system automatically marks existing and future imports as "secondary", and excludes them from your campaigns, so that you only focus your efforts where it matters. -
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Thena
Thena
Thena is a customer engagement platform for Slack. Our platform keeps track of shared Slack channels with customers; organizes customer channels with request identification, connects to internal tools, allows customer escalations, notifies teams, and analyzes behavior. -
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EdgeTier
EdgeTier
EdgeTier enables a new generation of customer engagement teams to do the impossible: radically improve efficiency, turn agents into superstars, and make the unknown visible with near-magical ease. Improve customer experience and respond to changes and trends as they happen, not after they’ve happened. Get alerts to important changes in customer conversations in real-time. Free up your team to do what they are there to do - engage customers - Let advanced and user-friendly AI automatically organize, categorize, and tidy each conversation. Coach your team and improve their effectiveness with every interaction. Stop relying on spot checks, have a true picture of how each team member performs over ALL of their conversations all of the time. -
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Komo
Komo
Komo empowers marketers to create engaging & immersive consumer promotions by harnessing the power of gamification. A self-service platform with 55+ long and short-form gamified and interactive campaigns, competitions and promotions. Komo is an enterprise-ready solution that delivers time and time again for the world's biggest and most loved brands. Komo’s no-code microsite builder is a fast, intuitive and cost-effective way to build out a dedicated, branded landing page for your next campaign. Choose from our 55+ interactive content cards, game concepts and competitions to produce fun and engaging brand experiences and marketing campaigns. Komo’s hubs are completely customizable, and almost everything can be tailored to align with your brand and campaign guidelines. -
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Odore
Odore
Efficiently manage lead generation across numerous platforms in one central hub, collect valuable first-party data, track clear ROI with Odore attribution, and influence purchase decisions using targeted content at the point of sale. Harness campaign and customer data to enhance basket size, stimulate cross-category growth, and boost customer LTV, while personalizing content for each customer to encourage repeat purchases. Engage in organic marketing strategies, fostering brand advocacy through loyalty programs and referrals. Minimize churn with well-timed, relevant communication tailored to customer behaviors and intentions. Seize high-intent customers and maximize opportunities through timely offers for win-backs, abandoned carts, and on-site triggers. Maintain brand prominence by delivering the right content, effectively outshining competitors' initiatives. -
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Mosaicx
Mosaicx
While IVRs rely on menus and preprogrammed responses, Mosaicx IVAs understand natural language (NLU) used by customers. That lets them do more and provide a more enjoyable experience. The Mosaicx team has been innovating customer experience technology for decades. Our team listens to our clients and constantly improves Mosaicx to meet their needs. It's conversational AI personalized for both your customers and you. Mosaicx provides customer experience reports in the same console you use to manage the application. Generative AI can pull information from an index, such as company websites, employee resources, internal spreadsheets, etc. to generate answers to unexpected questions. The search is restricted to approved sources, so answers won’t include any surprises. -
25
Base
Base
Base allows you to tap into your company’s most powerful growth engine - your customers. As pioneers of the Customer-Led Growth (CLG) evolution, we deliver a designated customer marketing platform helping B2B organizations create an ongoing and personalized lifecycle engagement with their customer base at scale. By analyzing each customer/user's individual journey in all touchpoints and leveraging insights for engagement - you’re able to engage contextually and increase product adoption, loyalty and acts of advocacy, cross-sell and upsell motions, retention, and feedback at scale. -
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elv.ai
elv.ai
We combine the power of AI and trained human moderators to foster safe and civil online discussions on social media profiles and websites. AI automatically detects and hides harmful comments, while human moderators safeguard freedom of speech by preventing false positives. We bring a sophisticated and complex community management tool that not only automatically moderates online discussions but also provides insights about your audience and their emotions. It consolidates the community management of all your social media profiles and websites into one place, offering a comprehensive overview of your community. AI content moderation utilizes advanced natural language processing and machine learning algorithms to dynamically understand context, adapt to evolving linguistic trends, and minimize false positives for technologically sophisticated, context-aware moderation.Starting Price: $79 per month -
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Sympan
Velti
Sympan harnesses AI and predictive analytics to turn customer data into actionable insights and personalized recommendations. Our platform empowers telecoms, Mobile Network Operators, and carriers to enhance customer engagement, streamline marketing efforts, and drive sales growth. With Sympan, achieve your business goals by making data-driven decisions that cater to individual customer preferences. -
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Spotler Engage
Spotler
Webcare, messaging, social media publishing, and monitoring in one clear and concise tool. Building a solid relationship with your customers is essential for a successful organization. Turn your customers into long-lasting connections by offering great support. Spotler Engage allows you to manage all your social channels from one intuitive platform, helping you stay informed and provide valuable input where it matters most. Stay updated on both online and offline discussions with comprehensive monitoring. Quickly respond to current events and stay up to date about everything happening around your brand and reputation. Keep the overview and stay up to date by bringing all online communication together in one clear and concise dashboard. The publishing module in Spotler Engage allows you to effortlessly share your great content with your target audience. Provide efficient, high-quality service across all channels while maintaining a comprehensive overview. -
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Pendula
Pendula
Customer attention is scarce, and marketing and CX leaders are facing increasing pressure to continue driving growth with less time and tighter resources. With the limitless potential of generative AI, Pendula empowers teams to deliver adaptive and meaningful two-way customer experiences to inspire, engage, and retain customers at scale. Pendula aims to be at the heart of every conversation between businesses and their customers, all over the world. Intuitive drag-and-drop functionality that will empower teams to do their best work. Create two-way conversations and act on them intelligently with real-time data. Harness the power of AI to activate your entire data stack. The heart of next-gen customer engagement and retention. With Pendula's workflow studio, the only limits are the boundaries of your creative thinking. Select a data source to identify the moments that actually matter to your customers. -
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Retainly
Retainly
Retainly is an omnichannel engagement platform that enables businesses to automate customer retention through emails, SMS, popular messengers, and web push notifications. Its user-friendly interface allows for the seamless execution of high-impact campaigns across various communication channels. By integrating marketing platforms, Retainly eliminates manual processes and data silos, empowering marketing teams to manage their tech stack independently and focus on creativity. The platform offers features such as web tracking, contact segmentation, workflow automation, and funnel analytics, providing comprehensive tools to enhance customer engagement. Retainly caters to industries, offering a low-code platform with pre-built integrations to streamline marketing efforts. Spare marketers from spending unnecessary hours learning a multitude of disconnected tools, allowing creativity to thrive.