Page 17 | Best Customer Service Software of 2025

SympoQ

Intuitive Customer Support Software built to manage and automate customer service and support activities from a single hub. SympoQ transforms customer support from using separate email inboxes to a robust support customer support system that keeps customers informed and in control of their issues. It can be used as a back-end support ticket software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. Each arrived email message, whether a new message or an email reply is transparently stored into the ticket database. When used as a front-end helpdesk system, both customers and agents can access a dedicated portal with a custom designed layout, additional options, and data required to manage issues and tickets according to their roles and permissions.

Starting Price: $10.00/month

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Ideta

Ideta enables companies to develop their own chatbot/voicebot without coding. You also have complete hands-on how you want to style your chatbot. Change every visual aspect of your chatbot to make it match your website design flawlessly. You can deploy your bot on several communication channels such as your landing page, Facebook Messenger, a phone number (Twilio...), Slack, Microsoft Teams etc. You can connect to any software via API with no coding. You can use the best Natural Language Processing tools with no coding (Dialogflow, Luis, Watson...) and switch easily from one to another.

Starting Price: 19€

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Consolto

Consolto Videochat

With Consolto, it’s easy to simplify, organize and enhance your remote interactions. Our advanced video chat platform makes your remote meetings feel closer than ever by delivering powerful customization and personalization capabilities. Consolto makes video chat with clients seamless! No downloads, no installations, from within your website, right at the spot! Add text chat and appointment scheduling and you got a fully-featured virtual office from wherever you are. Additional features such as screen sharing, site analytics and social messaging make Consolto a complete communication solution for any consultants, sales and support teams. Consolto’s comprehensive video chat solution gives you everything you need to deliver highly-personalized, super effective remote meetings with your clients. From advanced scheduling, payments to a mini-CRM and 3D-demo capabilities, we’ve got you covered!

Starting Price: 10$/month/agent

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AcademyOcean

AcademyOcean is a smart LMS platform for employees, clients, and partners' training. It's a perfect toolkit to launch your Corporate University or product Academy. The Academy's UX and UI are simple and clear, allowing you to launch your training portal without developers and designers. AcademyOcean team regularly consults with L&D specialists from companies such as Intel, Bosch, Deloitte, and Cisco, with Dave Ulrich and other experts. It allows them to create and implement technologies like dynamic content, multi-training portals, customizable interface, etc., into their learning management system. With AcademyOcean you can make the experience of each user unique and personalized to make learning effective, interesting, and engaging. AcademyOcean is already used in 25 countries around the world. And has a globally distributed team to provide qualified support to all customers. Book a demo with an AcademyOcean expert to know how we can help your company!

Starting Price: $300 per month

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Amsmailer

Get more Amazon reviews, track sales & monitor Amazon listings with instant alerts! Get more Amazon reviews (up to 8x), be allerted to Buybox Highjackers, bad Reviews and product Suspensions, monitor seller Reedback and a Sales dashboard! Amsmailer is your automated Amazon customer service and listing assistant! Don’t worry our Amazon software is 100% Amazon compliant, so you can automate your Amazon business with confidence! Amsmailer is an automated Amazon review and feedback software, alerting you as soon as you get negative seller feedback or reviews (3 stars or less) so you can quickly make it right… Our software gives you the ability to respond instantly to scammers, listing hijackers, bad reviews!Our Amazon seller software allows you to send your Amazon customers a series of optimized & automated emails that can in some cases increase the amount of genuine positive reviews by up to 8x!

Starting Price: $16 per month

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Solvemate

Solvemate enables brands to deliver quality customer service through meaningful conversations. Our customer service automation platform is powered by smart conversational AI that allows companies to create chatbot conversations so service teams can focus their expertise where it matters most. Solvemate’s unique contextual conversation engine learns more quickly, integrates more easily and resolves requests faster and more reliably than any other chatbot on the market. Brands benefit from a highly personalized, real-time self-service experience that increases customer satisfaction, reduces costs, and offers actionable customer service insights. Solvemate is trusted by brands such as On, musicMagpie, egym, JustPark.

Starting Price: $415/month

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Local Siren

Local Siren (Local Siren - Digital Marketing Agency)

In today’s digital landscape, many small businesses struggle to gain visibility on Google and Local Search, which means potential customers can’t find them just when they’re needed the most. Our expertise lies in optimizing your business presence so that you're not only visible but also prominent in local search results. This allows you to focus on what you do best: serving your customers and growing your business. Let Local Siren help you connect with your community and ensure your services shine where it matters.

Starting Price: $57

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Userpilot

Userpilot is an all-in-one platform for Product & UX teams. It combines Product Analytics, In-app Engagement and In-app Surveys to help you increase product adoption through powerful in-app experiences, actionable product analytics and user feedback. Userpilot allows Product, UX, marketing and Customer Success teams to build user onboarding flows, launch product announcements, improve your UX & product adoption, provide self-serve support, and collect feedback in-app , all code-free. It also provides powerful Product Analytics tools (funnels, trends, paths, cohorts) so you can make informed, data-driven product decisions. With its Custom Dashboards, you can build bespoke analytics dashboards by dragging and droping your favorite reports or using a ready-made template. We also provide event autocapture and session replay. Integrations: Mixpanel, Amplitude, Heap, Intercom, Segment, Webhooks, HubSpot, Salesforce.

Starting Price: $249 per month

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MSP360 Connect

MSP360

MSP360 Connect is a fast and secure remote access solution enabling remote support, helpdesk assistance, remote work, distance education, and more. It allows users to access and control Windows devices from any operating system at any time regardless of the computer’s global location. The main features: ▸ Fast and stable connection ▸ Advanced security ▸ Multi-monitor support ▸ File transfer ▸ Session recording ▸ Text and voice chat ▸ Multi-user sessions

Starting Price: $89.99 per year

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LocalClarity

LocalClarity is the world's most scalable review and local search listing management platform for multi-location brands and agencies. The comprehensive suite of tools helps clients to build relationships through direct review responses, increase local search traffic, gain insights into customer feedback trends, identify under-performing locations, and discover unique best practices. Programs available for businesses with 10 to 10,000 locations and agencies of all sizes. Core Offering: * Review Management * Local Listings * Local Social * Distributed Reporting * Performance Analytics * Competitor Tracking Distinctive Capabilities: * Bulk listing management * Review Sentiment * Automated Workflows * Generative AI Responses * App & Software Reviews * Language Workflows * Auto Response

Starting Price: $12 per month

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Localyser

Designed for multi-unit brands to give your team an online reputation solution that makes it simple for franchises and their franchisees to track reviews, message customers, generate feedback and gain insight. All-in-one dashboard. Localyser is a complete online reputation management platform with simple pricing for unlimited use that doesn't penalize you when your business grow. With Localyser we help you be on top of your outlets online reputation from digital listing to review management: - Gather, track & reply to all your online reviews - Manage all of your social media messages in one spot - Generate feedback to lift your star rating - View all your brands’ and locations insight

Starting Price: $49 per location per month

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Hello Reviews

Want an easy (and smart) way to get loads of positive reviews? With Hello Reviews, you can take your reputation to the next level and increase your bottom line. Are you an agency wanting to help clients by offering a proven way to increase their reputation? Hello Reviews has an agency/partner program! Start generating a healthy profit and scale your agency. If you are an enterprise or aren’t sure where you fit, contact us and we will help orient you. It’s helped countless businesses in Australia across 100’s of industries generate millions of reviews not only on Google but other review sites including Facebook, Yelp and more. With our savvy consumers, it can be intimidating to think they already have formed an opinion of our business before they make an online purchase or even step foot in our door.

Starting Price: $29 per month

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Spiraldesk

Spiraldesk Holdings

Spiraldesk is a web-based multi-brand helpdesk, that manages customer service and communication for companies which operates with multiple entities, profit centers, locations, products or brands. Companies run multiple non-connecting business units with the same top management. Spiraldesk acts as a single platform to monitor the customer service process in each entity, even if they have a separate process for each of them. A business unit could be using a certain set of applications like a CRM, to ease their process. Classify your tickets based on brands, products, companies, locations or clients and see it in one place. Create custom filters and access them easily from our web interface and the mobile app. Tag your tickets based on subject, contents, customer, etc and access them in a click.

Starting Price: $10 per user per month

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Verascape

Reduce the burden on live agents AND lower contact center costs. Conversational AI virtual agents supplement live agent support and improve the customer experience. Virtual agents take care of repetitive and mundane transactions, so your live agents are available for high value, trust-based interactions. No upfront costs. No setup fee. You only pay for successful transactions. Rapidly derive customer intent with easy-to-use, intelligent, natural language customer interactions. Speak in one voice across all customer communication channels, both voice and digital. Verascape’s intelligent virtual agents rapidly derive customer intent through the power of machine learning and advanced AI analytics. Since Verascape integrates with every IVR, contact center platform, and data repository, our cloud-based Self-Service as a Service solutions seamlessly integrate with your existing technical environment.

Starting Price: $0.40

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Doctible

Doctible is a top choice among healthcare providers for its intuitive patient engagement platform that helps attract new patients and keep them engaged throughout treatment. Doctible’s software features stand out with tools for online reputation management, website management, 2-way texting, reminders, traffic alerts, the smart scheduler, digital forms, patient recall, campaigns, virtual waiting room, and more. Doctors and their staff really love our smart, automated workflows for collecting online reviews and user-friendly patient tools that make booking appointments and getting to your practice on-time a breeze. Doctible is a 5-time winner of the San Diego Union Tribune Great Workplace Award and recipient of Capterra's Best of in Patient Engagement and Appointment Reminders categories.

Starting Price: $199

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SPBAS

SPBAS Business Automation Software

Automate Your Business: SPBAS is a Complete Solution: for billing & invoicing, customer management, helpdesk, knowledge base, web hosting & domains, software licensing, digital goods delivery and e-mail marketing.

Starting Price: $199

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Xeno

Xeno is a messaging app designed to help you attract, convert, and keep customers through the power of live response. Reconnect your team members and your customers through Xeno. Whatever the language. Whatever the channel. It all comes down to attracting new leads, turning your leads into customers, keeping your customers satisfied, and holding your feedback loop tight—and to be able to achieve all this without any fuss or troubleshooting.

Starting Price: $77 per month

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MeetFox

MeetFox is an all-in productivity tool that lets you schedule meetings, host conference calls, and collect instant payments. Craft your own professional booking page, complete with your brand logo and colors. Sync multiple calendars to automatically determine availability. Share a simple link to connect your meeting participants to a browser-based video call. You can also process card payments with Stripe and charge for your bookings. Embed a booking form into your website with a single line of code or include a link to your booking page in your email signature or social media pages, including Facebook, Linkedin, Twitter, and Instagram.

Starting Price: free

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AreTheyHappy

AreTheyHappy is an online solution that replaces many tools that growth-focused hospitality brands use to manage their online presence. • Review Management • Social Media Management • Team collaboration & auto-updating tasks • Smart ticketing surveys • Automated reporting The versatile AreTheyHappy dashboard is powered by hospitality-specific artificial intelligence to identify key trends in customer feedback, influencer coverage and in-debt sentiment analysis and review tagging based on specifics (i.e. food, ambience, service, etc) One robust, easy to use toolkit to manage all your teams, in the office and in your locations, to align marketing, operations, and your front line teams. The out-of-the-box combination of Facebook, Instagram, Twitter but also TripAdvisor, Google My Business, Yelp, Facebook, + offline/face to face Reviews + surveys can make your team be more efficient and create amazing customer experiences. Start with a 14 days free trial

Starting Price: €49/location/month

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BizRatings

BizRatings.com

Our Business Intelligence (BI) leverages Customer Satisfaction Surveys (CSAT) to identify Promoters, Passives, and Detractors. Our solution is continually iterated to collect real-time customer feedback, boost SEO, and keep our users’ Net Promotor Scores (NPS) accurate…all to accomplish our mission to empower our community to share the wealth of their reputations with the world. The BizRatings edge: 1. Improve your SEO: By amplifying your positive customer feedback through converted CSAT surveys, SEO rankings increase via Google (or whatever search engine you prefer) and your company's listing on the BizRatings company index. As a result, find and maintain the top spot in online searches and drive sales. 2. Stay on top of your NPS: Know what's happening with your NPS every day to stay one step ahead of the competition. Knowing the pulse of your NPS, you can evolve by making small adjustments as needed. It's how you can maintain the lead and win the NPS race

Starting Price: $0 per month

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Userlist

Behavior-Based Customer Messaging. Perfect for Your SaaS. Onboard and engage your SaaS users with targeted behavior-based campaigns. Choose the right channel — email or in-app messages — to deliver the right information when your users need it the most. Onboard your users with automated behavior-based campaigns. Deliver the right information at the right time. Trigger automated email campaigns based on what users do (or don’t do) in your product. Choose the right channel for each message: deliver via email or in-app messages. Segment your users based on their behavior. Send one-off broadcasts to make announcements and promote new features. Use built-in campaign templates, so that you never have to start from scratch. View your user profiles in a simple admin dashboard. Add filters or dive straight into user profiles one by one, where you can see all their events and properties.

Starting Price: $99 per month

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Hubtiger

Managing a repair or rental business shouldn’t be a constant admin struggle. Back-and-forth calls, outdated tracking methods, and scheduling inefficiencies waste time and frustrate customers. Hubtiger streamlines operations with automated messaging, eliminating phone tags, a centralised calendar for seamless repair/ rental tracking and flexible online booking to maximise revenue. The result? Less admin, more bookings, and a streamlined operation that keeps your business running at full speed. The result? Less admin, more bookings, and a streamlined operation that keeps your business running at full speed, enhancing your efficiency, minimising errors, and helping you maximise your revenue potential.

Starting Price: $39 per month

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GuestRevu

Use GuestRevu to quickly and easily gather feedback from your guests and actively manage your online reputation. We give you the tools and the data you need to listen to, learn and earn from your guests. Understand your guest experience from their perspective with surveys & guest feedback. Branded surveys reflect your look and feel PLUS customizable questions mean you get the answers you need. Stop searching for reviews and save time with online reputation management. Reviews are collected from top review sites and displayed in one dashboard so you know what your guests are saying about you online – no matter where they say it. Encourage more online reviews with Google and TripAdvisor integration. Give guests the opportunity to leave a review on TripAdvisor or Google directly from your survey, boosting your review volume and your rankings. Keep on top of operations, maintenance, marketing and more with service tickets.

Starting Price: 30$/month/property

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Inserve

Inserve takes the boring work off the hands of IT service providers. Finally all information in 1 place, which is easy to search. Easily register and invoice time. So better cash flow and profit. You want to be able to do your job quickly, but without mistakes. Our ticket system helps you to keep an overview and to perform actions quickly. You probably have better things to do than cut and paste texts or search endlessly through a list in search of that one email. Finally you have one place where you can put all license information, update information and manuals, as well as easily find it. You can also see through the ticket history whether there has been something wrong with that one PC, so that you can start looking for replacement. Registered hours are of vital importance to your company. But nobody likes to keep track of their hours. Inserve makes it easy for you by easily registering hours and products.

Starting Price: €39 per user per month

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Stonly

Guide your customers like you know them, personally. Build interactive guides to lead your customers to activation, issue resolution, and success on their terms. Stonly makes it easy to create, share, and discover knowledge to give your team the resources and answers they need to succeed. Stonly helps you deliver instant, personalized support, where and when it’s needed. Stonly offers a comprehensive suite of onboarding and adoption tools that combine rich user data with users' own real-time actions to guide them on personal paths to success. Interactive guides adapt to every customer, giving them a more effective and enjoyable experience. Our universal widget puts personal guidance in your customers' hands every time they need it, wherever they are. Embed Stonly right into the customer support, data, and knowledge tools you already use.

Starting Price: $49 per month

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Testimonial

Testimonial.to

Collecting video testimonials is hard, we get it! So we built Testimonial. In minutes, you can collect video testimonials from your customers with no need for a developer or website hosting. Create a unique link for your business. Share the link easily via email, social media, or even SMS. Customers can leave text testimonials if they prefer, and you won't pay a penny for those. Your customers can record their video testimonials on any device, with no login required! Drive more sales on your website by embedding the Wall of Love in under 2 minutes. No coding knowledge required! For each of your businesses, it will have a dedicated space page with a unique link. Your customers can directly go there to record a video. It's a page to show all your selected testimonials. You can even add the whole wall to your own site with an iframe embed code. You will have a dashboard page to manage all your spaces. You can add/update/remove the space as you want.

Starting Price: $20 per month

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Cloutly

Cloutly is the most powerful way to get more reviews. Asking for reviews doesn't have to be boring, transactional and impersonal. Cloutly helps you cut through the clutter, send personalised video review requests and see all your feedback in one place. Your customers get hundreds of promotional emails every day. Why add to the clutter, when you could stand out instead? - Send personalised text or video review campaigns to your customers that get opened, noticed and remembered. - Never follow-up manually again. Create multi-step, multi-channel review campaigns. - Segment and tailor outbound campaigns by category, service or customer type for maximum relevance. - Get reviews virtually anywhere and keep track of what people are saying across 40+ review sites - Outrank your competitors in search results and become the first choice when people compare you online. Get started free for 14 days > cloutly.com

Starting Price: $29 per user per month

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Rocketlane

Running high-touch customer onboarding and software implementation projects? Rocketlane is a purpose-built software that helps you hit your project milestones on time, shorten your time to value & deliver a 5-star experience. Rocketlane brings project management, document collaboration, and communication together with a one-of-its-kind unified workspace that improves visibility, keeps customers accountable, brings consistency in your methodology, and elevates the customer experience. Rocketlane was rated #1 on Product Hunt and current work with Unicorns like Chargebee and many other fast-growing SaaS companies globally like Leadsquared, Joveo, Netcore, etc. Start your free trial today.

Starting Price: $19/month/user

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TrueReview

Easily create SMS & Email review or survey requests and set up smart drip campaigns to get more customer reviews and feedback. Make it easier for happy customers to leave a review by qualifying them first. Give unhappy customers a quick way to provide direct feedback to avoid a negative review. Through your review requests, customers can leave reviews on websites you specify, like Facebook, Google, Yelp or any website you add. Segment customers into happy and unhappy customers. Easily show happy customers your review websites, or collect direct customer feedback from unhappy customers and avoid negative reviews. Connect your favorite CRM software with TrueReview, sit back and let the app automatically send review requests to your customers or create new contacts in your contacts page whenever you complete a job, close a ticket, get paid for a service, or any other trigger that you select in your CRM.

Starting Price: $23 per month

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DeskXpand

DeskXpand is a full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience. DeskXpand is everything you need to have effective communication between you and your customers. At DeskXpand, we strive to provide cost-effective, functional software solutions and, above all, useful with great user experience. Our goal is to continue to enhance our design and overall product performance. We aspire to provide an innovative tool that evolves in response to our customers’ requirements. DeskXpand also assists in the collection and analysis of customer data and analytics to get useful insights and assess methods for designing better customer experiences. Based on prior customer behaviors, analytics may help you anticipate the behavior of potential clients. DeskXpand helpdesk software statistics give you a comprehensive picture of your support performance.

Starting Price: $14 per user per month

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Best Customer Service Software - Page 17

Compare the Top Customer Service Software as of November 2025 - Page 17

SympoQ

Ideta

Consolto

AcademyOcean

Amsmailer

Solvemate

Local Siren

Userpilot

MSP360 Connect

LocalClarity

Localyser

Hello Reviews

Spiraldesk

Verascape

Doctible

SPBAS

Xeno

MeetFox

AreTheyHappy

BizRatings

Userlist

Hubtiger

GuestRevu

Inserve

Stonly

Testimonial

Cloutly

Rocketlane

TrueReview

DeskXpand

Best Customer Service Software - Page 17

Compare the Top Customer Service Software as of November 2025 - Page 17

SympoQ

Ideta

Consolto

AcademyOcean

Amsmailer

Solvemate

Local Siren

Userpilot

MSP360 Connect

LocalClarity

Localyser

Hello Reviews

Spiraldesk

Verascape

Doctible

SPBAS

Xeno

MeetFox

AreTheyHappy

BizRatings

Userlist

Hubtiger

GuestRevu

Inserve

Stonly

Testimonial

Cloutly

Rocketlane

TrueReview

DeskXpand

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