Best Customer Service Software - Page 20
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Compare the Top Customer Service Software as of November 2025 - Page 20
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1
Versum
Versum
Trusted by over 26,000 hair and beauty professionals, Versum software is an easy-to-use web based salon software designed to make salon management a breeze. With Versum salon managers and staff can kiss tedious, time-consuming tasks goodbye. Versum is an integrated solution offering tools for storing detailed customer records and appointment history, managing appointments, sending SMS reminders and communication to customers, and more. The software also offers marketing automation tools, loyalty program, employee management, and analytics.Starting Price: $25.00/month -
2
Cayzu
Cayzu
If you need an easy and affordable help desk solution, look no further than Cayzu. Cayzu is for small or mid-size businesses looking for a simple, intuitive, and beautiful solution for providing and getting instant customer support. The platform offers a wealth of features that include integrated communications (email, social, voice, and chat), automated rules and workflows, mobile apps, branded self-service and knowledge base portal, app integrations, reporting and analytics, and more.Starting Price: $4.00/month/user -
3
KronoDesk
Inflectra
KronoDesk is a cloud-based customer support platform that is suitable for businesses of all sizes. With KronoDesk, users can gain access to desk ticketing, a online knowledge database, and customer support forums. KronoDesk allows businesses to receive customer queries and send them to relevant knowledge base articles. KronoDesk is accessible via mobile devices or a desktop computer and installable on the users' servers or the cloud.Starting Price: $19.99/month/user -
4
SnapEngage
SnapEngage
SnapEngage is a fully featured live chat software suitable for support and sales teams. SnapEngage features a host of seamless and simple interface customization options. SnapeEngage easily integrates with a range of customer relationship management (CRM) platforms. With SnapEngage, users are able to transfer files to and from customers with the live chat window. SnapEngage also enables the users' customers to initiate a chat session directly from their mobile devices by sending SMS messages.Starting Price: $17.00/month -
5
Focus Contact Center
Focus Telecom
Focus Telecom offers a cloud-based platform that helps organize communication channels with clients and business owners in any business industry. Focus Telecom's platform is accessible from a web browser and it does not require any other special equipment. Focus Telecom also provides a full range of functions for any inbound and/or outbound call center, as it offers complex IVRs, call recordings, Custom Relation Management (CRM) integration, remote agent management, multichannel, among many others.Starting Price: $15.00/month/user -
6
Salesforce Service Cloud
Salesforce Service Cloud
Deliver better, more personalized customer support anywhere Salesforce Service Cloud. The world's most complete and #1 customer support application, Salesforce Service Cloud provides a wealth of features that enables businesses to provide support to customers over their favorite channel, whether phone, email, chat, and SMS messaging. Top features include lightning console, case management, omni routing, telephony integration, video chat, social customer service, and more.Starting Price: $75.00/month/user -
7
FluentStream
FluentStream
Do you want a business phone service that works without costing a fortune in setup or monthly fees? Wouldn't it be nice to focus on your customers instead of spending hours on hold with your provider every time you want to make a small change? Welcome to FluentStream! We're committed to being the easiest business communication system to do business with. We offer no-contract plans with 24/7 client success for every account. Not only will we hold your hand throughout the entire onboarding process, but we'll do everything on your behalf (including the hassle of calling your internet provider). We know how complicated phone setup can be, and we're more than happy to do the heavy lifting so you don't have to. It's all part of being the easiest business to do business with.Starting Price: $20.00/month/user -
8
Web Tracks
Gritware
Web Tracks by Gritware is a help desk and IT asset management software program. Simple, clean, and browser-based, Web Tracks helps IT professionals easily assign and complete tasks and help desk tickets, track computers, peripherals and software licensing, track IT expenditures, and create reports on help desk, inventory, and purchasing. Web Tracks is offered in two editions: Standard and Enterprise.Starting Price: $295.00/one-time -
9
Grade.us
Grade.us
Grade.us is a cloud-based reputation and review management platform that is ideal for digital marketing agencies, SEOs, and brands. Grade.us features include review generation, review monitoring, and marketing online reviews. With Grade.us, users are able to collect customer reviews using email and drip campaigns as well as a range of tools. Get notifications of new reviews on Google, Facebook and 100+ industry specific review sites. Share your best reviews on your website with our WordPress plugin and floating carousel widget. Automatically post your great reviews on social media channels. Grade.us comes with a full set of reseller tools that allows agencies to white label the service, generate leads, and grow their reputation service offering.Starting Price: $180.00/month -
10
Focus Desk
Focus Telecom
Focus Desk by Focus Telecom is modern, cloud-based issue ticketing and service desk software solution. Feature-rich and scalable, Focus Desk enables users to effectively manage customer issues through a range of communication channels, such as web forms, chat, email, SMS, and phone. By using Focus Desk Ticketing System, orders, inquiries, complaints, returns, and other issues are automatically registered and resolved in a timely and streamlined way. Key features include automatic inquiry registration, ticketing system, processing deadlines, inquiry list, inquiry grouping, inquiry allocation, productivity monitoring, and so much more.Starting Price: $19.00/month/user -
11
Quiq
Quiq
Quiq is a customer engagement solution delivering personalized interactions across SMS/Text Messaging, Apple Business Chat, Google's Business Messages, Live Chat, Twitter, Facebook, and WhatsApp. With Quiq’s Conversational Engagement Platform you can design conversational experiences your customers will love. Orchestrate conversational interactions involving both bots and humans. Any combination of native Quiq customer service chatbots, bots developed in third-party bot frameworks and human agents can participate in a conversation.Starting Price: $250 per month -
12
BigRadar
BigRadar
Easy to use platform for small to big business to super-charge your marketing efforts across channels. Send more personalized email than ever before to your customers based on 100s of behavior events. Preset the campaigns and let BigRadar handle it while you are enjoying your holidays in Bahamas. Of course, you can send email to your user base by segments and other parameters. it's all on just one screen without clutter. Communicate personally with your customers. Live chat is just broken, BigRadar personalizes it for every user. Qualify leads with ChatBots and communicate with customers in realtime. Leverage your user database potential by engaging them with email marketing. What works, what doesn't. See the rich reports to improve your process. BigRadar's modern chat experience makes the customers feel like pro support, even if you're away..Starting Price: $39 per month -
13
Boostopia
Boostopia
Relying on your help desk and spreadsheets to manage your support operation? Boostopia is an all-in-one support operations platform that unlocks the power of your support data to transform both your team and customer experience. Don't settle with vanity metrics...when you can unlock actionable insights. Unsure of "what's happening" or what to focus on next? Unblock the inefficiencies that cost your support operation the most, so you are able to prioritize your focus on the largest improvement opportunities for your team, the customer experience, and the bottom line. Unsure of how to develop and engage your team? Unlock the opportunities of your agents, set meaningful goals, track progress, and see the measurable impact of a constantly improving support operation. Tired of keeping track of everything in multiple places? Organize tasks in one place so you can focus on tangible ways to improve and empower your team. Transform from a cost center to a profit center.Starting Price: $99 per month -
14
RevFee
RevFee
RevFee is a review collection tool for most popular Review sites, such as Facebook, Google, TripAdvisor, Yelp. Leaving reviews on social media can often be a daunting task, for the customer and the business owner. As part of an independent test, we have asked more than 200 shoppers to leave a review on Facebook or Google and the majority didn’t. When we asked the same people to leave a review using RevFee? The simple interface and the choice of multiple review sites meant that many more people left reviews. RevFee makes it easier to both leave and receive feedback.Starting Price: $29.99 per user per month -
15
ScreenMeet
ScreenMeet
The leading enterprise cloud-native remote support platform, embedded in ServiceNow, Salesforce, Tanium, and more. Empower your IT Help Desk and Contact Center teams to resolve 32% more issues in the first call. With a sleek UX and multi-channel support, agents launch in a single click with no downloads necessary. Since ScreenMeet is browser-based and embedded in your current CRM and ITSM, your IT Help Desk and Contact Center teams connect in seconds, thanks to our low latency, global cloud infrastructure. Authentication within platforms like Salesforce and ServiceNow ensures credentials adhere to your strict internal password policies, and it’s configurable to let you store data in your cloud in designated geographies. Enterprise-grade security -Built on Amazon Web Services (AWS), the leading cloud solution -Data transmission: TLS and DTLS 1.2+ with AES-256-bit encryption -Authentication with Salesforce & ServiceNow for added security -Store data in your preferred cloud -
16
Nice.Chat
Nice.Chat
Online chat on the site has the highest level of customer satisfaction among all service channels such as mail or phone. With proactive eye-catchers and triggered chats you can ask your visitors to converse with your agents. You will know potential customer needs and interests by looking at his profile. Get robust set of tools for effective chatting with you clients and boost your selling power with insightful features like screen tracking, helping pointers and customizable forms. We believe that after every valuable consultation there should follow a great deal for you and your client. You can suggest products via chat and even facilitate the checkout process in place. Collect feedback from your clients and improve your service by pleasing them more. The customer data that Nice Chat stores allow you to convert one-time buyers into lifetime happy clients.Starting Price: $17 per user per month -
17
QReserve
QReserve
A flexible & user-friendly scheduling platform to easily manage equipment, labs, meeting rooms, desks, consumables, amenities, people & more while providing a wide range of reporting & financial capabilities. With QReserve: -Set detailed resource access rules -Collect booking forms -Manage projects -Manage & track consumable resources -Check-in/out of bookings & auto-cancel late or no-show bookings -Integrate with existing Outlook & Google calendars -Allow on-kiosk booking from live maps/floorplans -Book from defined time slots -Invite guests to bookings & request RSVP's -Invoice & process payments -Check-in/out equipment with integrated barcode reader support -Access activity, actual usage, capacity & utilization data -& much more!Starting Price: $60/month -
18
Set a Time
Set a Time
Set a Time is an online appointment scheduling software that allows businesses to accept appointments and reservations online. Set a Time is a scheduling app that simplifies scheduling for every type of business. With Set a Time, customers and clients can book appointments and reservations for specific dates, times, services, and more. Companies can easily customize their settings to suit their needs and make it run smoothly and professionally. Businesses and their customers and clients can easily manage their appointments online; from any device and from anywhere. Set a Time is more than a scheduling software; it's a system that helps everyone to save time, be efficient, and make life easier. Run your business seamlessly. Accept payments, connect to apps, and more! Manage all your bookings, clients, and team members, on any device, all in one place! Your clients can book appointments and reservations online, from anywhere!Starting Price: $5/month/user -
19
smartImager
Sircks
Image any computer anywhere. End-to-end imaging from the cloud or any simple file share using only a browser - without having to ever capture an image! smartImager is the only enterprise-grade imaging tool that allows to you image all of your devices regardless of where you or the client machine is located. You can choose between on-prem, SaaS, or both! Forget making a gold-standard image. Forget capturing an image. That's old school. Come see the new standard of imaging that's simple, easy, and you can do it from anywhere.Starting Price: $4495.00/year -
20
Appoint.ly
Appoint.ly
Helps you to schedule 1-on-1 meetings with people all over the world. Works with Google, iCloud, Outlook, Office 365, and Exchange calendar, so forget about double booking. Saves your time by automated scheduling process that allows to schedule meetings via shared links. The idea is simple, you create your calendar, set your availability, and then share it with your clients or co-workers, who can easily schedule an appointment. Thanks to the integration with all major calendars and time-zone synchronization, you can be sure that everything goes smoothly. Great for professionals and teams scheduling different types of appointments. Good for individuals managing small projects. Interested in white-label solution for your enterprise? Custom software development, clock, custom API integration, brand customization, and dedicated partner manager.Starting Price: $8 per month -
21
BookingKoala
BookingKoala
We got your business covered from start to finish. We aim to give your customers the perfect experience while making your life easier. Now, anyone can start a service and compete with multi-million dollar brands in just seconds. When you need to find more clients, give pricing, find availability, send out a confirmation, send out a reminder, gather feedback, get reviews, charge the client, send payment, and more. BookingKoala has you covered. Set up your store or use our default options for new start-ups and launch in less than 60 seconds. Gain access to our marketing features helping you gain more customers. Run your business from anywhere in the world with mobile access. Use our free theme or use your own existing website.Starting Price: $27 per month -
22
AdaptiveU
AdaptiveU
Free learning platform, which lets you create courses, deliver and track progress. Empower new employees and simplify onboarding with custom training resources. Increase retention and LTV of your customer by guiding them with your product features. Empower new employees and simplify onboarding with custom training resources. Add videos, documents, quizzes in the form of lessons and courses. Channels are the chunk of intermediaries that take the product/service from the manufacturer/creator and deliver it for the consumption of end-users. Many businesses sell through distribution or multiple channels as they help bring their products or services to the market. Channel training needs you to develop customized training modules for different aspects. For example, modules focused on teaching distribution sales techniques would include training on time and territory management; development of distributor capture plans; creation of unique sales programs.Starting Price: $99 per month -
23
Amidship
Amidship
Building a website has never been easier. In minutes, you'll have a professional website to help you build your brand, and reach more clients. Say goodbye to pen and paper. View and manage your client appointments on-the-go from one central place online. Stay on top of your books. Manage your invoices and track your payments to get a better understanding of your sales each month. Keep all your client records in one place. Track your clients' unique history so you can customize your services to fit their needs.Starting Price: $8 per user per month -
24
CenterWare
Nuxiba Technologies
Nuxiba Technologies has helped increase companies productivity to over 50%, how we have uncomplicated contact center life and have reduced your downtime and costs. Nuxiba has the most complete contact center suite with the best price per agent on the market. With the best technical support, we know why our clients stay with us on average of over 12 years and why we have 45% of the market share. Nuxiba is TPCA compliant and offers end to end services for your Contact Center in the Cloud. Discover why Nuxiba is the only one in the industry to have a three month, money-back guarantee.Starting Price: $89/month/agent -
25
Overdrive
Refractiv
Turn Google Drive and Google Workspace content into web pages automatically. Set up a site in minutes. From simple sites to advanced solutions for business and education. And everything in between. Overdrive integrates perfectly with Drive. Just tell it which content to use and it creates the site structure, navigation and pages at the touch of a button.Starting Price: $5/month/user -
26
CXONCLOUD
UNLOC Ltd.
CXONCLOUD is a B2B SaaS built to create, manage & measure the end-end customer experience in simple clicks. One solution that offers unlimited customer feedback, booking, loyalty, awards, rewards, referral marketing, email automation and helps businesses deliver a consistent seamless experience on all customer touchpoints. CXONCLOUD not only improves search but also simplifies customer engagement may it be a booking or feedback. It understands customer sentiments, immediately acknowledges customer concerns automatically & alert the impending negative word of mouth. The all-in-one app automatically measures the loyalty factor of customers & has readymade loyalty campaigns to engage customers on email & social media. The inbuilt referral marketing campaigns can help small business get new referrals from existing loyal customers in simple clicks. The loyal customers can be rewarded with promo codes & QR codes with automatic list generations & rewards management modules.Starting Price: $39.00/month -
27
RepuSure
Reputation.ca
Deepen client and employee relationships with RepuSure® programs designed to protect employees and employers while adding value and revenue streams to benefits programs. Every five minutes someone has their reputation damaged by blogs, reviews, social media or the mainstream media. Provide your customers with the protection they need with RepuSure® – online reputation management services – a personalized service that includes proactive education through our portal with video and online learning, 24/7 chat support, reputation monitoring software and when human nature strikes – proven expert crisis management. We have developed proprietary techniques for having certain content permanently deleted from certain websites. If it is possible, we will have the content deleted from the website and then removed from Google within a few days. Interested in learning more? Contact us at 1-888-505-5023Starting Price: $79 per user per month -
28
Appath
Appath
Appath is cloud solution for multichannel eCommerce retailers to centrally manage their inventory, orders, shipping, and customer service. The robust features in an easy-to-use application enable our users to efficiently operate their daily processes and increase sales. Appath is seamlessly integrated with major sales channels such as Amazon, eBay, Shopify, and Magento, as well as major shipping carriers UPS, FedEx, and USPS. Appath is a complete web-based software, allows full control of your multichannel eCommerce business from anywhere. Our automation tools are best in class, enabling efficiency for your company and hours of time saved for your staff to concentrate on sales. Assign specific roles and restrictions for each user to access only particular areas of management for your multichannel orders and inventory. Appath automation tools for online sales order shipping management enable bulk shipment processing defined by package weights, order values, sales channels, etc.Starting Price: $15 per month -
29
GoReminders
GoReminders
GoReminders is your all-in-one solution for text & email appointment reminders! Reduce no-show clients with this simple scheduling & reminder service. Save time and money with automatic reminders & confirmations for your clients, patients, staff, volunteers & more. Customizable reminder messages & recurring appointments. Our users say: "The best out there!" "Huge timesaver" "Very flexible" "Decreased my No Shows significantly" "Reasonably priced" "Highly recommend to anyone." FREE TRIAL!Starting Price: $10.00/month -
30
Allegra
Steinbeis
Allegra software provides classical project management with which you can plan and manage your projects classically, agile or mixed. supports the Scaled Agile Framework (SAFe). So you can use agile methods even in large projects. Agile with Scrum and Kanban is a premium scrum and kanban tool. Use backlogs, epics, user stories, sprints and burn charts as well as integration with Git, Gitlab and Eclipse for high productivity in software development. Allegra offers task management features in which you can organize all kinds of processes in workspaces. Wrokspaces and processes can be structured hierarchically to any depth, e.g. for postal number areas, product areas or departments. With task management software, you can automate workflows without having to program anything. Automatic answering of emails, resubmissions, escalations and approval procedures: the graphic workflow editor and the task engine make it easy for you to automate even complex tasks.Starting Price: €40 per month