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Having issues while activating Fi? Use this troubleshooter to resolve your issue now.

Use a phone designed for Fi or bring your own phone

Are you a new Google Fi Wireless user in the United States having an issue when activating your service? We can help! Click the button below to use our troubleshooter:

Resolve activation issue

You can get nationwide coverage with a new phone designed for Google Fi or switch to Google Fi with your existing phone.

To check if your device is compatible with Google Fi, use the official compatibility checker.

How to set up a new device

Most popular phones are compatible with Google Fi. To use your own phone, follow the step-by-step guide.

  1. If you’re new to Google Fi, sign up for Google Fi.
  2. On your new phone, download the Google Fi app.
  3. Sign in and follow the on-screen instructions.
  4. For SIM cards:
How to switch to a new device

You can easily switch your existing Google Fi service to a new device. To check if your new device works with Google Fi:

  1. Refer to the compatibility checker.
  2. Follow the on-screen instructions in the Google Fi app.
  3. Learn how to transfer Google Fi service to a new device.

Learn about the supported phone models

Only unlocked devices work with Google Fi. If you purchase your phone through Google Fi or the Google Store, your device is unlocked.

If you’re not sure if your phone is unlocked, contact your current carrier or the place where you purchased your phone. Make sure you don't owe any payments on your device. Your carrier can also have other requirements to unlock your device.

You can use Google Fi Wireless on most unlocked Android and Apple devices.

Your device must meet the requirements:

  • Android phone or tablet:
    • For Google Fi network connectivity, your device must run Android 7.0 and up, have LTE bands 2 and 4, and support VoLTE.
    • For full support of Google Fi products and network features like Wi-Fi calling, VPN security, and visual voicemail, devices must run Android 11 and up.
  • iPhone and iPad:
    • You can use Google Fi on iPhones.
    • Run iOS 13 and up since Google Fi only supports eSIM on iPhone 14 and 15.

To check if your device is compatible with Google Fi, use the official compatibility checker.

Learn about designed for Google Fi models

If you have the devices below, you can have full Google Fi functionality such as:

  • Calls, texts, and data on multiple major mobile 4G LTE networks or 5G on T-Mobile's network
  • International roaming
  • An even more secure connection with the Google Fi VPN

Identify the type of SIM card your device uses

To determine the SIM card size your device needs, most manufacturers list the size for each device on their website. For example, if your device uses a micro SIM, you must buy a nano SIM to micro SIM adapter. If your device uses a nano SIM, you don’t need an adapter.

Verified compatible devices that don't need an adapter:

  • Pixel 2 and up (all versions)
  • Pixel Model G-2PW4100 (North American version)
  • Moto G 5G (2022, 2023, and 2024) (unlocked North American versions sold by retailers)
  • Moto G 2025 (unlocked North American versions sold by retailers)
  • Moto G Play 2021 (unlocked North American versions sold by retailers)
  • Moto G Power (2021 and 2022) (unlocked North American versions sold by retailers)
  • Moto G Stylus (unlocked North American versions sold by retailers)
  • Moto G Stylus 5G (2022, 2023, 2024, and 2025) (unlocked North American versions sold by retailers)
  • Motorola One 5G Ace (unlocked North American versions sold by retailers)
  • Motorola Razr (2025) (unlocked North American versions sold by retailers)
  • Samsung Galaxy A03s (unlocked North American versions sold by retailers)
  • Samsung Galaxy A13 5G (unlocked North American versions sold by retailers)
  • Samsung Galaxy A14 5G (unlocked North American versions sold by retailers)
  • Samsung Galaxy A15 5G (unlocked North American versions sold by retailers)
  • Samsung Galaxy A16 5G (unlocked North American versions sold by retailers)
  • Samsung Galaxy A32 5G (unlocked North American versions sold by retailers)
  • Samsung Galaxy A35 5G (unlocked North American versions sold by retailers)
  • Samsung Galaxy A36 5G (unlocked North American versions sold by retailers)
  • Samsung Galaxy A53 5G (unlocked North American versions sold by retailers)
  • Samsung Galaxy A54 5G (unlocked North American versions sold by retailers)
  • Samsung Galaxy A71 5G (unlocked North American versions sold by retailers)
  • Samsung Galaxy Note20 5G and Note20 Ultra 5G (unlocked North American versions sold by retailers)
  • Samsung Galaxy S20 5G, S20+ 5G, and S20 Ultra 5G (unlocked North American versions sold by retailers)
  • Samsung Galaxy S21 5G, S21+ 5G, and S21 Ultra 5G (unlocked North American versions sold by retailers)
  • Samsung Galaxy S22, S22+, and S22 Ultra (unlocked North American versions sold by retailers)
  • Samsung Galaxy S23, S23+, and S23 Ultra (unlocked North American versions sold by retailers)
  • Samsung Galaxy S24, S24+, and S24 Ultra (unlocked North American versions sold by retailers)
  • Samsung Galaxy S25, S25+, S25 Ultra, and S25 Edge (unlocked North American versions sold by retailers)
  • Samsung Galaxy Z Flip3 5G
  • Samsung Galaxy Z Flip4
  • Samsung Galaxy Z Flip5
  • Samsung Galaxy Z Flip6
  • Samsung Galaxy Z Flip7
  • Samsung Galaxy Z Fold4
  • Samsung Galaxy Z Fold5
  • Samsung Galaxy Z Fold6
  • Samsung Galaxy Z Fold7
Learn about unsupported models

The following phone models don’t work with Google Fi:

  • Pixel 2 (Telstra version)
  • Pixel 2 XL (Telstra version)
  • Pixel Model G-2PW4200 (Rest of world version)
  • Pixel XL Model G-2PW2200 (Rest of world version)
  • Nexus 5X Model LGH791 and LGH791F (Rest of world versions)
  • Nexus 6P Model H1512 (Rest of world version)
  • Nexus 6 Model XT1100 (Rest of world version)
  • Nexus 6P Model H1511 (North American version)
  • Nexus 6 Model XT1103 (North American version)

The models above aren’t compatible with or designed for Google Fi because they don’t support CDMA, a radio technology required for Google Fi.

These models can only access limited network features of calls, texts, data, and voicemail:

  • Android One Moto X4 (all versions)
  • Moto G6 (unlocked North American versions sold by retailers)
  • Moto G7 (unlocked North American versions sold by retailers)
  • Pixel XL Model G-2PW2100 (North American version)
  • G7 One (Android One)
  • G7 ThinQ (carrier editions)
  • G7 ThinQ (unlocked North American versions sold by retailers)
  • V35 ThinQ (carrier editions)
  • V35 ThinQ (unlocked North American versions sold by retailers)

Learn about Google Fi support for versions of Android OS.

Learn about 5G models

Mobile network technology has reached a new generation with 5G, which offers devices a faster and more stable connection with less lag. A 5G-compatible phone can download a high-resolution, full-length movie in minutes and stream 4K videos with fewer interruptions.

The Google Fi 5G network runs on T-Mobile’s nationwide 5G network. To get more details on 5G coverage areas, enter an address or ZIP code in the Google Fi coverage map.

Access to 5G service isn’t available everywhere. The availability of 5G service, as well as its speed and performance depends on factors that include:

  • Carrier network capabilities
  • Device configuration
  • Device capabilities
  • Network traffic
  • Location
  • Signal strength
  • Signal blockage
Actual results may vary. For info on Google Fi speeds, go to the Google Fi mobile broadband consumer disclosure.
Learn about supported 5G models

Phones compatible with T-Mobile's 5G network work with Google Fi's 5G network. Additionally, 5G can run on phones that connect to 5G networks outside the US.

Phones designed for Google Fi that can run on 5G:

  • Motorola One 5G Ace
  • Moto G 5G (2022, 2023, and 2024)
  • Moto G 2025
  • Moto G Stylus 5G (2022, 2023, 2024, and 2025)
  • Motorola Razr+ (2023)
  • Motorola Razr (2024 and 2025)
  • OnePlus 7T Pro 5G McLaren
  • OnePlus 8 Pro
  • OnePlus 8T
  • OnePlus Nord N10 5G
  • OnePlus Nord N20 5G
  • OnePlus Nord N30 5G
  • OnePlus N100
  • OnePlus N200
  • OnePlus 9
  • OnePlus 9 Pro
  • OnePlus 10 Pro 5G
  • OnePlus 10T 5G
  • OnePlus 11 5G
  • OnePlus 12R
  • Pixel 4a (5G) and later Pixel models
  • Samsung Galaxy A13 5G
  • Samsung Galaxy A14 5G
  • Samsung Galaxy A15 5G
  • Samsung Galaxy A16 5G
  • Samsung Galaxy A32 5G
  • Samsung Galaxy A35 5G
  • Samsung Galaxy A36 5G
  • Samsung Galaxy A53 5G
  • Samsung Galaxy A54 5G
  • Samsung Galaxy A71 5G
  • Samsung Galaxy Note20 5G and Note20 Ultra 5G
  • Samsung Galaxy S20 5G, S20+ 5G, and S20 Ultra 5G
  • Samsung Galaxy S21 5G, S21+ 5G, and S21 Ultra 5G
  • Samsung Galaxy S22, S22+, and S22 Ultra
  • Samsung Galaxy S23, S23+, and S23 Ultra
  • Samsung Galaxy S24, S24+, and S24 Ultra
  • Samsung Galaxy S25, S25+, S25 Ultra, and S25 Edge
  • Samsung Galaxy Z Flip3 5G
  • Samsung Galaxy Z Flip4
  • Samsung Galaxy Z Flip5
  • Samsung Galaxy Z Flip6
  • Samsung Galaxy Z Flip7
  • Samsung Galaxy Z Fold4
  • Samsung Galaxy Z Fold5
  • Samsung Galaxy Z Fold6
  • Samsung Galaxy Z Fold7
How to use 5G on iPhone

Important: To use 5G, you must have an iPhone 12 or later that runs iOS 16.4 or later.

Turn on 5G:

  1. Upgrade your iPhone to the latest version of iOS.
  2. Go to Settings.
  3. Tap Cellular and then Cellular Data Options and then Voice & Data or Cellular and then.
  4. Tap your Google Fi number and then Voice & Data.
  5. Select 5G Auto.

Find 5G coverage

You can explore 5G coverage availability on our coverage map.

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