Contact
Write to the SurveyNinja team
Use the form below or email team@surveyninja.io. A person from our team reads every message and answers, any day and at any hour.
- Emailteam@surveyninja.io
- Contact formRight on this page.
- 24/7People from our team answer.
- Help CenterStep-by-step guides for every part of the builder.
Send a message
Leave your email, and the reply comes there.
Prefer email? Write to team@surveyninja.io
What people write to us about
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Plans and payment
Which plan fits your volume, how to pay, how to change or cancel a plan.
See plans -
Enterprise and on-premise
Large volumes, a contract with an SLA, or SurveyNinja on your own servers.
About Enterprise -
Partnership
Recommend SurveyNinja and get 20% of what the customers you bring pay in their first 6 months.
Affiliate program -
Bugs and ideas
Something broke, or a feature is missing. Steps to repeat the problem and a screenshot help us fix it faster.
See the roadmap
Questions and answers
How do I reach SurveyNinja?
Use the contact form on this page or write to team@surveyninja.io. People from the SurveyNinja team answer 24/7.
Can I ask about Enterprise or on-premise here?
Yes. Tell us about your volumes, teams and security rules, and we come back with terms for your company.
How do I report a bug?
Write to us with the address of the survey, the steps that lead to the problem and a screenshot if you can.
Where can I find answers myself?
The Help Center has step-by-step guides on building surveys, logic, publishing, reports, exports and plans.