Oleg Arthur Perchatkin

| IT Support Professional | AWS Certified | Building Enterprise-Grade Labs |

I'm an IT Support professional AWS certifications, and hands-on enterprise infrastructure labs. Currently seeking Help Desk, Cloud Support, or Junior SysAdmin roles to continue growing my technical skills.

What I bring:

• 🎓 AWS Solutions Architect & SysOps Administrator certified
• 🛠️ Enterprise-grade labs: iOS MDM, Active Directory, Microsoft 365
• 🔧 ServiceNow, Active Directory, Microsoft 365 production experience
• 🎯 95% ticket resolution rate supporting 30K+ users
• 📚 Strong troubleshooting mindset - I learn by understanding how systems break

class ITSupportProfessional:
    def __init__(self):
        self.name = "Oleg Perchatkin"
        self.experience = "2.5 years Tier 2 IT Support"
        self.certifications = ["AWS Solutions Architect", "AWS SysOps Administrator"]
        self.location = "Pacific Northwest, USA"
        self.goal = "Grow from Help Desk → Cloud/DevOps Engineer"
        
    def current_skills(self):
        return {
            "support": ["ServiceNow", "Active Directory", "M365", "Troubleshooting"],
            "cloud": ["AWS (EC2, VPC, IAM, RDS)", "Azure", "Terraform"],
            "platforms": ["Windows Server", "Linux", "iOS MDM (Jamf Now)"],
            "tools": ["PowerShell", "Bash", "Python", "Git"],
            "mindset": "Understand how things break, not just how they work"
        }
    
    def seeking(self):
        return "Help Desk, Cloud Support, NOC, or Junior SysAdmin roles"

me = ITSupportProfessional()
print(f"{me.experience} | {me.seeking()}")

Most Help Desk candidates have basic troubleshooting skills. I combine real enterprise support experience with advanced technical labs that demonstrate production-grade thinking:

• ✅ ServiceNow ticketing experience (250+ tickets/week)
• ✅ Active Directory and Microsoft 365 in production environments
• ✅ Built iOS Fleet Management lab with Jamf Now MDM (3 physical iPhones)
• ✅ Deployed 10,000-user Active Directory environment in Azure
• ✅ Created enterprise labs with professional documentation on GitHub
• ✅ AWS certified with hands-on cloud infrastructure experience

I don't just close tickets — I understand the underlying systems and can grow into advanced roles.

These labs demonstrate enterprise IT skills through hands-on projects with professional documentation.

What I built: Configured and managed 3 physical iPhones using Jamf Now MDM platform, creating role-based security profiles (Executive, Sales, Field Tech) with different access levels, passcode policies, and compliance settings.

Skills demonstrated:

• ✅ Jamf Now MDM platform administration (industry-standard iOS management)
• ✅ Role-based security profiles for different user types
• ✅ Mobile device enrollment and lifecycle management
• ✅ Policy enforcement: passcode requirements, app restrictions, WiFi profiles
• ✅ Remote management: device lock, app deployment, compliance monitoring
• ✅ Real physical devices (not just theory or simulators)

Why this matters: 95% of Help Desk candidates have zero MDM experience. This demonstrates hands-on enterprise mobile management skills that directly apply to modern IT support roles.

What I built: Deployed Windows Server 2022 Domain Controller in Azure with 10,000 user accounts created via PowerShell automation. Configured Group Policy security (account lockout: 5 attempts), joined Windows 10 client to domain, and documented the entire build process.

Skills demonstrated:

• ✅ Active Directory deployment and administration
• ✅ PowerShell automation (bulk user creation script)
• ✅ Azure infrastructure (VMs, VNet, NSG, Resource Groups)
• ✅ Group Policy Objects (security configuration, account lockout policies)
• ✅ DNS and domain join troubleshooting
• ✅ Professional documentation with screenshots and cost tracking

Why this matters: Active Directory is the backbone of most corporate environments. This lab proves I can deploy, configure, and troubleshoot enterprise identity management systems.

What I built: Set up M365 developer tenant practicing daily Help Desk tasks (user provisioning, license assignment, password resets). Configured Microsoft Intune MDM with 5+ test devices (iOS/Windows/Android). Troubleshot Outlook/Exchange issues including mail flow, OST/PST repairs, and calendar sync problems.

Skills demonstrated:

• ✅ Microsoft 365 administration (user lifecycle, licenses, mailboxes)
• ✅ Exchange Online troubleshooting (mail flow, profiles, OST/PST repairs)
• ✅ Microsoft Intune (multi-platform MDM: iOS, Windows, Android)
• ✅ Azure AD integration and user management
• ✅ Common Help Desk scenarios (password resets, Outlook issues, MFA setup)
• ✅ ScanPST repairs and auto-archive policy configuration

Why this matters: M365 is ubiquitous in corporate IT. This lab demonstrates daily Help Desk tasks that I'd perform immediately in any support role.

What I built: Deployed osTicket help desk system on Azure Windows Server with IIS, PHP, MySQL stack. Configured for 1,000+ users with SLA tiers (Critical: 1hr, High: 4hrs, Normal: 24hrs, Low: 72hrs), role-based access, automated escalation, and knowledge base with 20+ SOPs.

Skills demonstrated:

• ✅ Azure cloud deployment (Windows Server, IIS, MySQL)
• ✅ SLA management with priority-based escalation
• ✅ Ticketing workflows and department routing
• ✅ RBAC (role-based access control)
• ✅ Knowledge base creation (SOPs for common issues)
• ✅ SMTP integration for email ticketing

Why this matters: Understanding ticketing systems and SLA management is critical for Help Desk roles. This demonstrates I can work within structured support frameworks.

Remote

• Provision and troubleshoot Azure Virtual Machines, VNets, and Network Security Groups
• Support osTicket ticketing platform setup and maintenance
• Administer Active Directory: user lifecycle, role assignments, security groups
• Manage Windows Server file share permissions and access controls
• Diagnose and resolve network connectivity and DNS issues

AWS Security Auditor

Automated Security Scanning & Compliance

Python-based security scanner that automates AWS infrastructure audits (S3, EC2, IAM, CloudTrail, Security Groups). Generates compliance reports with remediation steps. Demonstrates AWS Boto3 SDK, security best practices, and React dashboard development.

Complete AWS stack using Terraform (VPC, EC2, ALB, RDS, IAM) with Flask application. Created debug runbooks and incident logs documenting failures and fixes — demonstrating professional troubleshooting methodology beyond "it just works."

Skills: Terraform, AWS networking, IAM troubleshooting, RDS connectivity, professional documentation

Current certifications:

• ✅ AWS Certified Solutions Architect - Associate (2024)
• ✅ AWS Certified SysOps Administrator - Associate (2024)

In Progress:

• 🔄 CompTIA Security+ (Expected Q2 2025)

Exploring:

• 🔄 Azure Fundamentals (AZ-900)
• 🔄 CompTIA Network+

I'm seeking Help Desk, Cloud Support, or Junior SysAdmin roles where I can:

• ✅ Apply my Tier 2 support experience and troubleshooting skills
• ✅ Work with Active Directory, M365, and cloud infrastructure
• ✅ Learn from experienced engineers and grow professionally
• ✅ Leverage my AWS certifications and lab experience
• ✅ Advance toward Cloud Engineer or DevOps roles over time

Open to:

• 🔹 Help Desk / Desktop Support
• 🔹 Cloud Support Engineer
• 🔹 Junior System Administrator
• 🔹 NOC Technician
• 🔹 IT Support Specialist

Location: Pacific Northwest (Portland area)
Work arrangement: On-site, Hybrid, or Remote
Willing to relocate: Yes
Availability: Immediate

"I don't just want to know how to fix issues — I want to understand why they happened and how to prevent them."

What makes me effective:

• 🎫 Systematic troubleshooting using proven methodologies
• 📖 Documentation-first mindset - I create runbooks and SOPs
• 🔍 Root cause analysis - I dig beyond symptoms
• 🤝 User-focused communication - I explain technical issues clearly
• 🛠️ Continuous learning - I build labs to understand new technologies
• 🚀 Growth mindset - I see every ticket as a learning opportunity

My philosophy:

• Fix the problem, then prevent it from recurring
• Document solutions for the next person
• Always ask "why did this break?"
• Security and uptime are everyone's responsibility
• Be the support tech you'd want to work with

I'm actively seeking Help Desk, Cloud Support, or Junior SysAdmin opportunities. Open to discussing IT support workflows, troubleshooting methodologies, or how my lab experience translates to production environments.