Showing posts with label TT Combat. Show all posts
Showing posts with label TT Combat. Show all posts

Sunday, January 8, 2023

Who wants to be a Slumtown Millionaire? Siege of Augusta this weekend!

Sorry for the poor pictures, but I just completed painting up some MDF slumtown stuff, so I'll have an additional "biome" or setting for my Scrapheap games.

TT Combat slum stack stuff.



In addition, I'll be running several of my games at Siege of Augusta this upcoming weekend.  I'll be running Shoot  N" Skedaddle and Scrapheap on Friday, and I'm planning Caverns, Crypts, & Catacombs and Scrapheap on Saturday.  Swing by and say hello - maybe get a playtest in with me.


Monday, October 17, 2022

A word on customer service...and how to do it.

 

A quick story.

Many months ago (I believe late May), I made an order for some products from TT Combat, a company in the UK I've used for many years.  I have a heap of TT Combat products and I like them, etc.  I spent around $150 USD.

Fast forward 5-6 weeks and I feel like I should have received the order, so I poke around on the FedEx link.

Turns out the package has been seized by Customs some weeks back (without informing me, of course).

Contact FedEx.  "You need to fill out some forms".  Hmmm, okay, if it's something simple, no big deal.

FedEx then sends me papers to declare the chemical composition and origin of the MDF in the package, etc.  What?  I respond that...I'm not required to fill that out but I will forward it to TT Combat.

TT Combat receives it, gets in touch with FedEx and sends them the completed forms, even if they're a bit baffle as well.

No progress.

Waiting several weeks I get back in touch with FedEx.  "You need this new CBP form, and you need to create an Importer Account with CBP, etc."

Nope.  I tell them to fuck off, and I instruct them to return the package.  I inform them I'm not required to fill out the CBP form (as it's only used for commercial importers and products over $2,500 in value, etc.).  I used to be in the CBP so I'm not falling for this nonsense.  Someone at CBP or FedEx is completely mistaken and thic package was wrongfully seized.

FedEx agrees to return the package.

No progress.

TT Combat is in touch with FedEx and contacting them as often as I am, etc.

Eventually TT Combat files a flaim for a lost package, seeking reimbursement.  The finally get reimbursed and contact me, offering to re-send the package, this time via DHL. I received the package today.

Over the course of roughly four months, TT Combat stayed on top of this nonsense, and always responded to my emails and was working with FedEx trying to resolve this issue (one they don't encounter normally).  Meanwhile FedEx is not communicative, loses the package, and wants me to fill out unnecessary forms (with heaps of personal information) and then send them to an unverified customer service email, etc.

In short, TT Combat stuck with it this whole time, and got me the products I ordered.  It would have been dozens of phone calls and emails between all of us, and they kept to it.  I didn't need to hassle TT Combat myself to see if they were still working on it, etc.  They aggressively sought resolution from FedEx (who suck ass), and really went above and beyond.

 If I wasn't already a solid TT Combat customer, I sure would be now.

Fun Fact: During these four months I ordered and received two other packages from TT Combat, same value, shipped via FedEx, etc.

Friday, May 27, 2022

Recovering some TT Combat Terrain

Perhaps a year ago I foolishly agreed to build what turned out to be, a rather large amount of TT Combat's modular sci-fi terrain (read: alternate to GW's Zone Mortalis/Necromunda themed plastic terrain).  This labor - which turned out to be rather excessive - was in trade for some computer components I never ended up using.  All in all, not a great idea, and rather depressing as I realized I was putting in a ton of work into something I'd never play on.

Fast forward to just last week.  Having played on my buddy's TT Combat terrain I decided I'd like a set, but had resigned myself to the fact that I had no remaining desire to actually build the stuff again.  I hit up my buddy from a year back to check in on the status of his terrain.

My luck he had most of it sitting around in his garage, untouched.  I made a fair offer and picked up the terrain that I had so painstakingly assembled!

Fast forward two days.

The collected terrain, painted.
 
Busy hammering away on doors, painting hazard stripes, throwing on some numbered decals I had laying around, doing a 'LOT' of edge highlighting.
 
 
While I need a few more sets, the stuff I picked up is suitable, shown here on an adhoc surface of just over 2'x3' --- well suitable for a skirmish.
 
As you can see, I went a different colour route than my buddy's more metallic style, but this serves a purpose - the TT Combat stuff melds with...gasp..my other TT Combat stuff, namely a bunch of platforms, etc.  So, combing the two would be easy and meld nicely colour-wise.

Throw in some more scatter terrain, maybe some pipes, additional platforms, and a few more kits and it'll be a sci-fi dungeon crawling nightmare.  A nice alternative to the ash wastes or normal terrain I play on.

The bad news?  This doesn't bump my painted number for the year!