What Clients Say
216digital Reviews & Client Results
216digital is a web accessibility and development firm in Twinsburg, Ohio, founded in 1999. We have completed more than 1,200 web accessibility projects, and our work includes engagements with Malley's Chocolates, AriZona Tea, Radio Flyer, Kaplan Early Learning Company, Ethan Allen, Dude Wipes, David Protein, and Warren Lotas. The company is led by CEO Greg McNeil and is an accredited Better Business Bureau business.
Below are reviews from our clients, links to our independent review profiles, and straightforward answers to the questions prospective clients ask us most often.
1999
Year Founded
1,200+
Accessibility Projects
<5%
Of Monitored Clients Sued Again
The a11y.Radar figure covers filed lawsuits, which are public record and which we track; it excludes demand letters, which are not public. Results vary based on the facts of each case; past outcomes don't guarantee a similar result in yours.
Trusted by Small Businesses and Industry Leaders Alike
What Our Clients Say
When we first received the lawsuit, we honestly had no idea where to start. … They know what they're doing, took a very stressful and technical project off our plate, and executed it quickly.
ADA lawsuit remediation & accessibility training
Published with permission, and quoted verbatim from Ashley's own written account of the engagement, which we keep on file.
When we were hit with our very first ADA Lawsuit, we were surprised and unsure what the immediate next steps should be. … Our expertise is coffee and 216's expertise is accessibility and they are a valued partner to make sure we are doing the right thing.
ADA lawsuit remediation & ongoing monitoring
Published with permission, and quoted verbatim from Erin Hoffman's own written answers about the engagement, which we keep on file.
Independent Reviews
We don't control what gets posted about us on third-party platforms. If you are evaluating us, this is the place to look:
- 216digital on the Better Business Bureau — accredited since 2002
- 216digital on DesignRush — agency profile, with reviews aggregated from Google
- 216digital on FeaturedCustomers — customer testimonials and case studies
Straight Answers
Frequently Asked Questions
Is 216digital a legitimate company?
Yes. 216digital is a web accessibility and development firm that founded in 1999 and operating from 2208 E Enterprise Pkwy, Twinsburg, OH 44087. The company is an accredited Better Business Bureau business, employs a nine-person team led by CEO Greg McNeil, and has completed more than 1,200 web accessibility projects.
What does 216digital actually do?
Three service lines. Web accessibility: WCAG 2.1 and 2.2 AA remediation, ADA Title III and Section 508 conformance, demand letter and settlement support, and ongoing monitoring through our a11y.Radar service. Web design and development, with a focus on eCommerce platforms — Shopify, BigCommerce, WooCommerce, and Miva. And digital marketing: SEO and PPC management.
Does 216digital use accessibility overlays or widgets?
No. We remediate accessibility issues in the site's own code. Overlay and widget products layer a scripted patch over an inaccessible site; they do not fix the underlying markup, and sites using them have continued to draw ADA demand letters and lawsuits. Our engagements produce changes in the codebase, verified against WCAG success criteria.
What happens after an ADA website accessibility lawsuit?
First, talk to an attorney — we work alongside your legal counsel, not in place of them. If you don't have one, ask us: we keep a short list of attorneys we trust from years of these cases, and we take no referral fee for the introduction. The technical side then runs in your site's own code, and for most clients it is largely hands-off: we scope what needs to be fixed, do the technical work, then walk your team through the items only you can own and train you on checking your own work afterward. One client's full account of that process is in our ADA lawsuit case study. If a demand letter is what brought you here, our demand letter response page covers the first steps.
Where can I find independent reviews of 216digital?
Our Better Business Bureau profile is linked above. We do not control what is posted there.