Nicholas Bianchini

⭐ 1/5

Extremely disappointed with Fairview and Ian Gibbs over the handling of security issues at our development.

We moved into our property at the end of March, and since then the main communal entrance door has repeatedly failed to lock properly. This has been reported numerous times, yet months later the issue still has not been properly resolved.

During this period, unauthorised people have been able to gain access to the building, parcels have been stolen, and more recently bicycles have reportedly been stolen from the bike storage area. We have also since learned that access fobs were not controlled carefully enough during handover and that some fobs have ended up in the wrong hands. Similar security concerns are affecting Mahogany House directly opposite us.

What is particularly frustrating is how slowly these issues have been dealt with. Residents have repeatedly complained, police reports have been filed, and Fairview/Ian Gibbs have had ample opportunity to secure the building. Despite this, the faulty entrance door remains an issue and there have also been delays in deactivating compromised fobs.

Obtaining CCTV footage after incidents has also been unnecessarily difficult and slow. Residents are not permitted to view the CCTV directly, even when trying to establish what has happened following thefts, and getting footage provided for police investigations has taken far longer than it reasonably should.

Security in a residential development should be one of the most basic responsibilities of the developer and managing agent. Residents should not have to repeatedly chase for months while thefts continue and known access-control problems remain unresolved.

At this stage I have completely lost confidence in how Fairview and Ian Gibbs are managing the situation. We have tried raising these concerns through the proper channels numerous times and have been more than patient. The lack of urgency over residents' safety, property and building security is unacceptable.

I will update this review if the entrance is properly secured, compromised access is dealt with promptly and the wider security issues are finally resolved.

From the very first viewing through to where we are now in the purchasing process, our experience with Fairview Homes has been outstanding. Kas showed us around the development and was knowledgeable, personable, and genuinely enthusiastic — he made the whole process feel exciting rather than daunting, and answered every question we had with confidence and clarity.
Once we decided to proceed, Sam guided us through the application process seamlessly. She was incredibly responsive throughout — no chasing required, no unanswered emails, no vague timelines. Every query was handled promptly and professionally, which made a huge difference when navigating what can otherwise be a stressful process as first-time buyers.
The whole team clearly takes pride in what they deliver, and it shows. We’re genuinely excited about our upcoming move and feel well looked-after every step of the way. If you’re considering a Fairview development, don’t hesitate — the people behind the product are just as impressive as the homes themselves.

Everyone in the Ealing branch was extremely helpful and friendly especially Noah, who showed us many different properties and worked hard to find the properties that were of most interest to us. Even though we didn't go ahead with one of their properties I would recommend him to anyone and want to thank him for his hard work and kindness. 5/5 Service

Decent service if you want to pick up from a locker, horrible for house delivery. Every parcel I ever had come with them was always delayed but a couple of days if not a whole week. Would not recommend