Grundig AG International Reviews 441

5 year warranty is terrible. They never answer the phone. Still waiting on getting my tumble fixed.

Date of experience: 02 April 2025

Many times it would not start. Even if I press the start button. It’s true what other said it’s a to expensive machine for the quality. Don’t buy it.

Date of experience: 27 March 2025

Grundig customer service is non existent. Your call is answered fairly quickly, however the person you speak to immediately transfers you to "customer service" and no-one answers. I've been calling for about 2 weeks, on hold for hours now, and no answer. It's unacceptable to offer a 5 year guarantee then refuse to even answer the phone when someone tries to use it. My advice would be DO NOT BUY GRUNDIG! BE WARNED!

Date of experience: 16 January 2025

You waiting and waiting listening some stupid music...and someone answer and guess what - NOTHING NO one is keen enough to explain to you how to get code for replacement from Currys.For the moment 2 weeks 5 calls and still nothing. ABSOLUTE JOKE 99% of operators are useless.Never ever again go with Grundig

Date of experience: 20 December 2024

Absolutely terrible washing machine. Electronic panel sends faulty signals all the time, causing problems with the on/off function, start button, locking mechanism, pump and water sensor, you name it. Technicians who dont address the underlying issue, but tries to get away with a temporary fix. I see others who have the same issues with their grundig washing machine online. Stay FAR AWAY from Grundig. I can't imagine this company will stay in business for much longer if they continue like this.

Date of experience: 23 November 2024

Never buying from this brand again
Hope everyone who works for them lose their jobs

Date of experience: 09 November 2024

Bought a heat pump tumble dryer 2 years ago and has stopped working, judging by reviews i wont be buying again

Date of experience: 26 October 2024

The fridge freezer is rusting away on the outside I have seen 40 year old cars with less rust.

Date of experience: 13 September 2024

Had I seen the reviews before I wouldn't have bought this appliance. Couldn't find the serial number. Tried many times to register online to no avail. Despite having a receipt have now been told that they can't help so now I have no guarantee. ( odd because I understood that was standard as per UK law) Was told that I should have taken it up with Currys- Cheers--Rubbish
customer service- won't use GRUNDIG again

Date of experience: 19 August 2024

TV had lines and now three weeks later nothing said waiting parts for three weeks how ridiculous what a big mistake never again will I buy grundig

Date of experience: 06 November 2023

We've had our fridge freezer for almost 3 years, and have a 5 year warranty. Both the fridge and freezer were intermittently turning themselves on and off from 14 October. On 16 October we contacted customer services to claim under warranty. After waiting in a long queue, and explaining several times to the advisor what the issue was, they asked for our warranty reference number. I shared the number for her to then confirm that as we had registered for the warranty online, it wasn't registered in their system and I had to forward our proof of warranty to customer service. What is the point of providing the option to register the warranty online if this doesn't register on their system? Nevertheless, I forwarded our warranty registration email and then had to spell out our 29 character email address using the phonetic alphabet (because the call agent continually got it wrong) so she could locate the email. After 35 minutes on the phone, she finally confirmed that they would send an engineer out to look at the fridge on 26 October, leaving us without a working fridge freezer for over 10 days at this point. I said this was unacceptable but they couldn't offer an earlier appointment.

On 26 October, the engineer came out and confirmed there was an issue with the circuit board, but that they didn't have the part on them to replace it. We then had to wait until 9 November before they could come out to make the repair! At this point we were without a working fridge freezer for almost a month.

The engineer came out on the 9th but after that, the problem got worse. Our fridge is now at a constant 10° temperature, which is not cool enough to safely store food. The freezer is at -5°. On top of this, the fridge now makes a loud thud every 10 minutes or so that is so loud you can hear from upstairs.

We contacted customer services again and they advised they wouldn't be able to send someone out to look at the issue until 5 December. So that is at least 50 days without a working fridge or freezer, and there is no guarantee it could be fixed on the 5th December. We would likely have a further two week wait for missing parts, potentially leaving us without a fridge or freezer over the festive period.

This is totally unacceptable - absolutely pointless warranty and shocking customer service. We have lost money due to food spoiling, have had to spend more time and energy visiting the shops as we are not able to safely store food at home and are now having to buy a new fridge freezer, leaving us very out of pocket.

Will never buy from Grundig, part of the Beko family, again. We will also be staying away from Beko.

Date of experience: 20 November 2023

Dont touch anything this firm make its shoddy goods phone staff are liars whole firm scammers read reviews before you part with your money. No stars disgusting firm

Date of experience: 05 October 2023

i bought Grundig since 1970’s and the experience has always been very positive even with the new products under the new Arcelik ownership! In Italy hard to find but products if used properly and taken care of are excellent! good timeless design, innovative and built with quality materials! the service can be a little issue but talking with the Milan office everything can be solved easily and with kindness! give it a try and stop buying chinese or korean!!! ;)

Date of experience: 12 August 2023

Had our washing machine less than a year, and it’s not working AGAIN, this will be the 3rd/4th engineer visit when they eventually ring back. So, the problem this time is, it won’t spin and the door light keeps flickering, it also seems to have dropped if that makes sense.
I have a busy house and I wash every single day, should have stuck with Beko 😤

Date of experience: 30 July 2023

Bought a GRUNDIG washing machine and in less than a year it’s not working , today is the 6th visit from the engineer.
Customer service won’t replace or give me my money back .
DONT BUY

Date of experience: 15 June 2023

Bought a GRUNDIG VitaminZone GKF3581VPS 60/40 Fridge Freezer, however within a year one of the freezer drawers has already snapped as the hook system that hold the front to the drawer is not strong enough. Also, the door magnetised rubber is not strong enough to keep it tight with the fridge frame. Expensive fad product. Despite CS service sent a replacement drawer and getting my name completely wrong, im not confident it’s going to last for a long time. Would have never bought if i knew it was a Beko decoy!

Date of experience: 06 June 2022

Worse appliances and customer service ever. They don’t listen you feel like your talking to a wall and at the end of it all they lie.. Told me I had 5 years guarantee and now they saying I haven’t made no sense will never buy a Grundig product again (if you look at the reviews people stop leaving reviews immediately when you get a product that’s so stupid anyway!!! wait till you have used the product a while before leaving a review because I was happy about mine when I first got my product if you look at people who make reviews when they have had actually used the product for a while you will see the difference we ain’t happy!!

Date of experience: 03 April 2023

I moved into a new build end of July 2022. The stickers on my 5 appliances (fridge/freezer, oven, washer/dryer, hob and dishwasher), stated that I could register within 90 days of purchase to give me extended 5 year warranty.

I registered all my products (online & over the phone) in the July to September of 2022 (having moved in on the last weekend of July). Yet I only received 3 confirmation emails - 2 confirmations stating 5 years extended warranty, 1 confirmation for 2 year warranty.

Originally (back in September 2022), when I chased the other two confirmation emails, I received no reply. When I chased about the 2 year vs 5 year extended warranty (september 2022) I was fobbed off about Grundig no longer offering 5 year extended warranty from June 2022.

This is in contradiction to the FACT that I have recieved two confirmation emails for extended 5 year warranty for two of my appliances registered in July & September of 2022.

I have emailed 'Malc' at Grundig customer services about the warranty across my 5 appliances - it was a very detailed email, attaching all previous correspondence and warranty confirmations which I have received. In response, all he has emailed back is an online link to the washer/dryer, which states the product has been discontinued and has a 2 year warranty.

This is NOT IN ANY WAY SHAPE OR FORM A SUFFICIENT RESPONSE to my very comprehensive email.

It furthermore doesn't respond to or address my inquiries about my 5 product warranties. He has completely ignored the bulk of my email, and all of the supporting documentation I have supplied him, which backs up my case and proves that Grundig are being completely unreasonable.

I have asked that my case be escalated to Grundig management. At this point I am COMPLETELY DISAPPOINTED in the customer service I have received and I could not recommend this company less.

If someone at Grundig is actually reading these reviews, see my email to customerservice at support.grundig.co.uk dated 23/01/23 at 12:41:30 GMT - I have referenced and attached all previous communications with Grundig on this matter and I am chasing IN WRITING confirmation of:
- The 5 year extended warranty for ALL 5 of my appliances
- confirmation of the date when this 5 year warranty ends for all 5 of my appliances

Date of experience: 30 January 2023

hi every one
I would like to say DO NOT BUY THIS MACHINE.
they(four of them) start to give electric shock from the position of the indoor light.
one of them gave a big bang and stopped completely.
been in tough with the service people and they said we are coming to identify what causes the shock but you have to pay for the reaper as I run a guest house.
rejected the offer and hope nothing happens to any of my staff.
shame on you

Date of experience: 12 January 2023

THE WASHING MACHINE I BOUGHT WHICH WAS QUITE EXPENSIVE IS A PILE OF POO IT'S RUSTY AND ROTTEN, DOESN'T MATTER HOW LEVEL IT IS IT DANCES AROUND THE KITCHEN ON SPIN OR SOUNDS LIKE A JET ENGINE TAKING OFF... IT'S STILL UNDER WARRANTY AND WHEN YOU COMPLAIN GET TOLD "MAKE SURE IT'S LEVEL" 😂😂😂😂 IT IS MY PARTNER USES HIS LASER LEVEL... IT'S A SHAME YOU CAN'T LEAVE PICTURES.. NOW THEY ARE THREATING TO TAKE THE REVIEW DOWN 🤣🤣🤣(Have you seen your reviews most of them are bad.. I SEE ONLY GOOD REVIEWS GET PUT ON REEVOO AND PEOPLE HAVE REVEALED THEY ARE BRIBED TO CHANGE THEIR REVIEW.. AT LEAST TP CAN'T BE BOUGHT).. IF I DON'T GIVE INFORMATION ASKED FOR A REFERENCE NUMBER WHAT RN???? SEE YOU CAN'T POST PICTURES TO PROVE YOUR REVIEW 😂

Date of experience: 24 October 2022