Grundig UK Reviews 797

I'm trying to find out some product information about a Grundig dishwasher. Their online information is sparse, you cannot penetrate their automated phone system despite the helpful sounding 'Contact Us' option and they list Currys as their exclusive UK distributor.....Except ..search 'Grundig' on Currys and it will not recognise the name.
Something odd going on with this brand, possibly withdrawing from the UK?

Date of experience: 01 June 2025

NEVER buy a Grundig or Beko washer dryer (they're the same inside)! I bought a brand new Grundig integrated washer dryer in June 2023 for £730. It is the worst machine I have ever had. It is loud and noisy, and the spin cycle is so aggressive it pushed the cabinet doors out by an inch. The worst part is the warranty repairs. I have booked 3 repairs since Jan 2025. First time the door locking mechanism failed so the door wouldn't open. Second time the machine stopped working altogether because the sensor board which sends the instruction from control panel to the water pipe stopped working, so no water was coming into the machine. And 30mins after the second engineer visit we put on a wash, only to hear a metal rattling sound coming from the machine, and the spin is so aggressive that our entire kitchen cabinet is shaking on the hinge. Grundig customer service then told me that the only case where I would be eligible for a replacement unit is if I had persistent issues in Jan, Feb and March, so the fact that I was able to use my washing machine in Feb, but now have to see an engineer 2 weeks back to back in March, means I'm not eligible for a replacement. I have never heard anything so ridiculous and the lack of care from every single customer service person I have spoken to can only be described as one step up from robotic. They will repeat the same thing 10 times, but offer meaningful solutions for the fact that you can't wash your family's clothes for a week. THIS IS THE WORST EXPERIENCE I HAVE HAD WITH AN APPLIANCE. GRUNDIG/BEKO, YOU'RE BEYOND DISAPPOINTING.

Date of experience: 18 March 2025

50 minute hold on the phone to be told that my fridge freezer has no warranty [or guarantee] as it is a replacement for one that also broke down terminally. On my experience, DONT BUY GRUNDIG. The last one to break resulted in my having multiple phone calls, evasions and the like until Currys customer care team eventually resolved it.

Date of experience: 17 January 2025

Horrific Customer service

Don't bother registering for a warantee, basically it covers nothing. Don't call customer service, very rude staff. Maybe just don't buy any of their appliances.

Date of experience: 15 January 2025

No customer service even with a warrantee! Waited for days no response on the phone or by email. Do not buy a Grundig appliance you have been warned!

Date of experience: 29 December 2024

Grundig washing machine gr7700 .Now 2 years old .This is an amazing machine ,thought when we bought it ,we thought it would last a year ,its been surprisingly ten times better than the last 2 samsungs we have had .Highly recommended

Date of experience: 01 January 2025

Grinding GR5500 HEAT PUMP TUMBLE DRYER....what's a load of C**P... Two months out of the warranty and the screen packs up...starts and stops randomly and takes nearly 8-Hrs to dry a single load..phoned Curry's and the Grundig helpline number on the front of the machine...and HOW RUDE were they? Absolutely flabbergasted...and absolutely no help or even the offer to discount a new purchase...WILL NEVER EVER buy Grundig or BEKO ...for as long as I live...what a shoddy company to deal with and the tumble dryer was an absolute fortune to purchase in the first place ..they are more than happy to take your money but when the chips are down your on your own ..utter disgrace...

If I could give a ZERO rating I would have done..

Be warned people....BE WARNED ..SPEND YOUR GARD EARNED MONEY WITH ANOTHER MANUFACTURER!!!!

Date of experience: 04 December 2024

Hi have been having issues with ur tumble dryer this is the 3rd time it's broken down in the last 1 year
I had an engineer come on Monday to look at the issue he sd it was the panel and they will have to order a new one after 2 days another engineer comes and changed the board when initially that was not the issue he then tell me he will order the panel and come back today. But no one had come i have a 70 year old person in my house and a 3 month old baby and I cannot use the tumble dryer what the he'll is wrong with u guys

Date of experience: 15 November 2024

I was passed around from pillar to post to try and order a spare part for my Grundig Frig only to find that once the Fridge was out of warranty they do not sell spars , you have order a new one. They have some hope of that .Totally crap company. I will avoid any of the group. Bosch here I come

Date of experience: 25 November 2024

I am extremely disappointed with the company. My tumble dryer (model GT541023CW) has experienced the same touchscreen issue three times. The first time, within 30 days, they replaced it with a completely different unit. The second time, they changed the circuit board, and now the issue has occurred again for the third time.

It has been 6 days with no update, and I’ve had to call every other day to check if anyone will come to inspect the machine. The worst part is the call center staff. I’ve never had such a poor experience. They were rude and treated me as if I were just another problem to deal with. When I mentioned that I have an elderly person in the house who needs care, they completely ignored it and didn’t show any understanding.

I would give 0 stars if I could. I will make sure to share my experience across all of my social media platforms so others can see how this company treats its customers after the sale.

Date of experience: 16 November 2024

My GW75843TW packed up less than 2 months out of the two year warranty.
This made no difference to Beko who are behind the Grundig name. It was just my misfortune. They were not even prepared to offer a discount on the cost of their “in-house” repairs service as a gesture of goodwill.
That’s it as far as I’m concerned. No more Beko purchases. My saying that made no difference either!

Date of experience: 07 November 2024

GRUNDIG washing machines are the best ever very very good made well i recommend grundig 1 million stars

Date of experience: 07 October 2024

booking the items for guarantee was easy. appliances are lovely.

Date of experience: 01 September 2024

This is the first time I have purchased an appliance from Grundig. I’m really impressed! It looks very stylish and adds a modern touch to my kitchen. Not only does it perform well, but the sleek design really stands out. Thus far, I’m very happy with it!"

Date of experience: 22 September 2024

Very easy and straightforward

Date of experience: 27 September 2024

Just purchased a Grundig 10kg Fibre Catcher Washer GW781041FW, delivered today and missing 'Cover B & Cap'.
Spoken to Currys who passed me on to Grundig / Beko customer service.
Only thing they can do is replace the whole washing machine.

Really?
These parts should have been in the washer like Cover A but wasn't.
To actually send a team out to replace the washer for the 2 parts you have to attach yourself seems daft.

It means the replacement will now add days on to us having a washer. I will then have to have the delivery drivers wait until I unpack the washer to make sure all parts are there before they can leave. This I can imagine is not cost effective for you and would be easier to send the parts to me so I can put them on would be easier.

Is replacing the washing machine the only option?

What does Cover B and Cap do?
Can the washer be run without them?

Date of experience: 16 September 2024

Good assistance, good fitters, knowledgable.

Date of experience: 11 September 2024

Although not much choice in type of freezer I was looking for as it is not on trend, I did find one :) and then both the purchase and delivery went extremely smoothly, the delivery guys were ultra efficient 😀

Date of experience: 04 September 2024

Good service from start to finish also reasonable

Date of experience: 03 September 2024

Great value product

Date of experience: 04 September 2024