Octopus Energy Reviews

New, smaller energy supplier that's focused on renewable and eco-friendly supply.

They are awesome.

Their small size means you email directly with a specific advisor and they are quick to reply and helpful. Their website is clean and easy to use - no complicated information. Their bills are easy to read and make sense and putting a meter reading in is very straightforward - by app or the website. At the worst you could call too.

It would seem that the company ethos is two things - good customer service with customer service agents that have sweeping powers and clean energy at good prices.

I can't recommend them highly enough - it surprises me to this day that they haven't totally obliterated the competition.

Date of experience: 09 June 2017

I was with Octopus's economy 7 tariff for 5 months. A very easy transfer and easy to use website to submit information and great prices!
All was well until I left my property and received my final bill. It turned out I should have been submitting two different readings which I didn't know and was never told. Rather than flag this up all of my meter readings that I had submitted each month were just disregarded, I only found this out when I received an astronomically large final bill! I was obviously furious that this had never been raised and nobody could advise me or give me an answer. That was until Lily Stein took over, immediately she apologised, explained what had happened and what we needed to do. A couple of weeks and numerous email down the line we realised the previous supplier had submitted the wrong meter readings which is why the bill was so high. Lily sorted all of this out, contacting the old supplier again and again even after they had rejected the correct readings. After 2.5 months it has finally been resolved thanks to Lily. When this first happened I would have never recommended Octopus to anybody let alone continued to be a customer but Lily has turned this around. If I wasn't leaving the country I can now happily say I would continue using Octopus. I am a team leader in a sales / customer service environment and I wish I could have 100 Lily's on my team. She is polite, friendly, competent and most importantly had turned an irate customer into a happy one - that is no mean feat as I still owe £300 due to this mishap that was not my fault.
Lily is the reason you get 5 stars, I hope you acknowledge this and the work she does!

Date of experience: 09 June 2017

Switched in January and couldn't be happier. After being with Eon for as long as I can remember I was a little uncertain as to whether there would be a problem switching. However, nothing could have been easier. Octopus Energy handled everything, their communication is excellent and their website is straightforward and stress free. You can actually speak to a human being if necessary and not an automaton. On top of this, my bills are lower and I feel so pleased to be using renewable energy.

Date of experience: 08 June 2017

Received excellent, quick and successful service from Dave Lyons-Lewis at Octopus - thank you

Date of experience: 08 June 2017

So happy with this company. I see where my energy comes from and how renewable it all is. Nice to feel proud and pleased with an energy supplier for a change!

Date of experience: 08 June 2017

On the ball but rather remote for a small growing company in terms of news about eg. sharing acquiring new energy sources etc.Thus making the company show that it's interested in its customers

Date of experience: 08 June 2017

A Fantastic company. They saved us lots from expensive electricity bill and their website is well designed and stress free. On top of all that they are 100% sustainable energy! We have been with this company for last 3 months. Highly recommended. Switching the supplier was very very easy, so please do that if you are bit bill and planet conscious.

Date of experience: 08 June 2017

I didn't receive my £15 cashback but Andrew has been extremely efficient and helpful resolving the issue. I've had great service from him.

Date of experience: 08 June 2017

I switched from British gas (paying £300 per month for duel fuel), now with Octopus Energy, we spend around £100 per month on average. Their customer service is second to none and the best for me is that it is renewable fuel. Excellent company, excellent service and excellent tariffs!

Date of experience: 07 June 2017

Switched from SSE a few months ago and these guys have been amazing. Not only have I saved a load of money, but their customer service is great. No hanging around on the phone for ages, instead they reply to emails within a couple of hours, are always very friendly and very happy to change the date of payment on months I'm finding things a bit tight financially.

Date of experience: 07 June 2017

Octopus are always really responsive and able to resolve any issues I've had. Most recently I dealt with Dave Lyons-Lewis who replied quickly and was very helpful. Not like any other energy suppliers and best of all totally renewable energy. Can't fault them!

Date of experience: 06 June 2017

No problems at all with switchover it just happened and I was kept fully informed
I have recently been in contact with customer support and Martin replied in 40 mins with a very helpful comprehensive reply.... great service

Date of experience: 06 June 2017

Brilliant! lowest price, communication is excellent! response to queries is excellent! would thoroughly recommend!

Date of experience: 06 June 2017

Excellent customer service. So glad I changed from e d f. My bills have come down too .

Date of experience: 06 June 2017

Very helpful in sorting out previous provider's mistakes. Thank you Ruby Mitchell for swift response

Date of experience: 05 June 2017

Had an interesting conversation with shaun and after I decided to switch over as it was cheaper.

Date of experience: 05 June 2017

We recently switched to Octopus, for the green tariff and the cooperative price. However I have been most impressed by their fast and personal communication, by phone and by email. We have just moved house and that went smoothly too. Would not hesitate to recommend them.

Date of experience: 05 June 2017

Very impressed so far. I joined Octopus in December and so far I've found them to be responsive, modern, and efficient. Very happy customer.

Date of experience: 04 June 2017

Im absolutely loving having switched to Octopus. They always keep me updated with information regarding when they will be taking payments, and always keep me up to date with my balance, and always respond to me asap and with the personal touch. I feel like Octopus are really looking out for my best interests and i don't feel like just a number like its easy to feel with other larger companies. I would recommend them to absolutely everyone.

Date of experience: 02 June 2017

Refreshingly pleasant to deal with and quick to respond.
Friendly and helpful staff.
And renewable energy.

What more do you want? :)

Date of experience: 02 June 2017