Octopus Energy Reviews

Great customer service- these guys are just really honest trustworthy people who make it all very simple. Especially love their app- which is really user friendly.

Date of experience: 19 September 2024

Your online Agent, Carla was excellent. Very good quality. She quickly understood the problem that I had and concisely offered a solution. She helped me with my questions and was polite. She took over my switch to another tariff and registered me for an IHD. I am now on the waiting list for the IHD.
The Virtual Agent, Cosmo, was of no help. Very poor quality.

Date of experience: 19 September 2024

Warda was incredibly helpful and patient. She is a credit to the company. Had it not been for her friendly and professional help, Octopus would definitely have lost a customer today. Many thanks Warda.

Date of experience: 19 September 2024

Atikur answered my call quickly and was able to answer all my questions which related to my account transfer, EV tariffs and Export tariffs for my solar panels. Very helpful, courteous and knowledgeable.

Date of experience: 19 September 2024

My Loyal Octopus plan is coming to an end and a great operative called Claire has been helping me and advising me on the options that I can consider for my next tariff. I think the customer care provided by Octopus is outstanding

Date of experience: 19 September 2024

I did get cut off 3 times before being answered. However my request was dealt with professionally. Not sure Please Release Me is a good choice for music on hold.😅 It was also abit annoying that is the only tune

Date of experience: 19 September 2024

Brandon was very helpful he helped me figure out how to give my metres readings and also did a complaint for me due to still waiting for an engineer to come and change my metre over.

Date of experience: 19 September 2024

Firstly, I must say ever since I moved to OCTOPUS when the company was first established, both the personnel and the company ethos have been outstandingly good. I can recommend them without reservation. Today Aisha was perceptive and quickly had a good understanding of my requirements. The retention of the telephone access is also excellent and reassuring. Hence, I wish to express my appreciation for all the assistance from Octopus at every level throughout my registration with the company. My sincere thanks and best wishes, Patricia

Date of experience: 19 September 2024

Octopus Energy and their staff do come across as helpful when requesting details of difference between various tariffs.
Seamless switch from 12M to 15M.

Date of experience: 19 September 2024

I had problems with FIT payments from the switch from SHELL to OCTOPUS, Reece solved the problem without fuss called back when promised, was polite and efficient. A credit to Octopus.

Date of experience: 19 September 2024

We got through to a customer service rep quickly. Amelia was friendly snd helpful and knew her stuff: this was a good introduction to Octopus for new customers.

Date of experience: 18 September 2024

My non urgent enquiry was responded by Amol within 24 hours. He could not have been more helpful and confirmed my high opinion of Octopus

Date of experience: 18 September 2024

Waqas was polite helpful and patient . When he didn't know the answer to a question he said so rather than fudging the issue,
He tried to help by giving us other people to contact.

Date of experience: 19 September 2024

easy to renew with this wonderful company. Been with them for years and really helpful. Easy to use website! Even for us technophobes!
Been with this company for years. Classed as an older disabled lad6y and they make the experience with them brain freeze friendly!

Date of experience: 19 September 2024

Arif was helpful and very calm. You could tell that he has experience and he was very clear in explaining to me how to set up my account and all the other important details.

Date of experience: 19 September 2024

Although the problem was very tedious and took a long time to rectify the one on one support I received was great.

I genuinely felt like my advisor cared about my problem and was doing all they could.

Date of experience: 19 September 2024

I am moving house and was a little worried about moving my utilities over. It couldn't have been easier I called them up and it was all sorted within 15 minutes.

Date of experience: 19 September 2024

So pleased I rung Octopus today - Rachel was extremely helpful in giving me both answers to my queries and advice. Well done, excellent job!

Date of experience: 19 September 2024

Fantastic customer service from Octopus Energy.

I am in the process of switching suppliers and needed to speak to someone about a the “Octopus 15M Fixed” tariff.
The phone was answered in under 1 minute by Eris who was able to answer my query extremely quickly and efficiently. They also answered another question regarding payment dates and left me feeling extremely reassured that the switch was going to be a simple one.
The whole communication process was a breath of fresh air.
I would thoroughly recommend switching to Octopus, especially with the new higher standard variable rates kicking in on October 1st.
I now have the freedom to switch to a better tariff in April, when prices should be falling, safe in the knowledge there are no exit fees.
(Switching to a Fixed tariff with my old supplier would have meant incurring £150 exit fees if I needed to switch before the tariff ended)

Switching to Octopus is a no brainer.

As an added little bonus, when submitting a meter reading they offer a chance to win credit on your account via the Octopus wheel of fortune - with credit ranging from £0 to £512.

I wish I had switched a long time ago.

Thanks for the brilliant support Eris

Date of experience: 19 September 2024

My late evening texts were most helpful and informative. As an eighty year old I needed guidance which was provided with politeness and care. Many thanks.

Date of experience: 18 September 2024