likewize.com Reviews 

The technician arrived promptly at the start of the stated time period. He explained what the repair would be and answered other questions.
The repair was done in the stated time and the phone returned fully operational.
The technician was friendly and informative and I was very pleased with the service.

So much easier than going to a store or having to leave your phone for someone for a day or more. Ahmad came on time and let me know ahead exactly how long it would take him to get to me.
It took him just a little over an hour to change my screen and battery. He was polite and helpful. I would definitely recommend this service to anyone. Should you feel it's too pricey, there is a Klarna option at checkout to split into 3 or whatever works best for you. I now have my s24 ultra for another 3 years.

Excellent service without any issues in the day

Very efficient service, although an initial issue with a part for my phone repair which meant a 2nd visit, this didin't detract from the fantastic communication and service from the technician (Adam). He was polite and ensured that I had all the information I needed. The Phone was repaired to a high standard with genuine parts. Would happily recommend

Amazing service from start to finish. So convenient that my phone was returned to me completely fixed and virtually like brand new. James the technician was fantastic. Honestly cannot fault this service, highly recommended.

Amazing staff, knowledgeable, great communication, attention to detail, patient and kind. Love the convenience of having the work done at my home! Great service!!!

My experience of a mobile repair under Likewise was great.
I called and was given a repair slot in a few days.
The technician called when on route and did the repair within half hour of arriving at my home.
Great experience

I was happy with the overall experience. Although I had to wait another week as there were more issues with the phone than I thought initially. The phone was fixed to brand new. Although I lost almost all data, it was worth it and I was able to get pictures from my Google account. Very happy

My experience with Likewize was, without question, one of the worst customer service experiences I have ever had.

What should have been a straightforward device protection claim turned into weeks of frustration, delays, poor communication, and constant follow-up on my part. Throughout the process, I was repeatedly left wondering what was happening with my replacement device. Instead of Likewize proactively keeping me informed, I continually had to reach out myself just to get basic updates.

I was eventually told that my replacement device was on back order, but even then there seemed to be very little urgency or communication. I was repeatedly given timelines for when I should hear something, only to find myself having to contact them again when those timelines passed.

One of the most frustrating parts of this entire experience was the lack of ownership. A customer paying for device protection should not have to chase the company providing that protection for weeks to find out what is happening with their claim.

Eventually, Likewize did contact me to say that a replacement device had finally been located and was being shipped. While I appreciate that the claim was ultimately fulfilled, that does not erase the experience leading up to it.

I spent far too long using an inadequate backup phone while waiting for a service I had been paying for. The stress and inconvenience could have been significantly reduced with simple, proactive communication and realistic expectations.

Now that I have received my replacement, I intend to cancel my device protection through Likewize. After this experience, I have no confidence in using their service again.

A protection plan is supposed to provide peace of mind when something goes wrong with your device. My experience with Likewize provided exactly the opposite.

I would not recommend this service based on my experience.

Excellent service , very friendly , very efficient, didn't take long fixing phone would definitely use again

Had to use Likewise for the second time, can't fault them at all. Picked suitable day for me, they messaged the day before about arrival time and both times arrived in time. Fixed my phone in front of my house, didn't have to go anywhere, what else could be better!? Staff very polite and professional, highly recommended 👌

I am extremely disappointed with my experience with Likewize through Barclays Tech Pack.
I have paid for this insurance for years and I am not a frequent claimant.
The most frustrating part is that eligibility seems to be properly examined only when you actually make a claim. In my case, the policy continued taking monthly payments, but when I eventually needed to claim, I was told the phone was not eligible because of how it had originally been purchased and whose name appeared on the usage documents.
That should be made clear from the beginning.
If a device would not be covered, customers should be told before they spend years paying for insurance believing they are protected. It is not reasonable to take premiums for years and only raise these issues at the point of claim.
What made the situation worse is that I contacted them before submitting my documents, explained the different names and circumstances, and was told it should not be a problem. Notes were added to my account. The claim was then rejected because of those same circumstances.
This experience has completely undermined my confidence in the cover. Insurance should provide clarity and reassurance, not uncertainty when you finally need to use it.
I have now cancelled the policy and, based on my experience, I would not recommend Likewize.
Update: The situation got even worse after the claim was rejected. As part of the claims process, I was asked to obtain proof of usage from the mobile network, after which the handset was blacklisted and became unusable.
After cancelling the Tech Pack, I lost access to my account and claim history within about an hour.
THERE WAS NO PRACTICAL WAY FOR ME TO CALL AND SPEAK TO SOMEONE ONCE I WAS NO LONGER AN ACTIVE PAYING CUSTOMER.
I also had not been sent a proper written rejection. I only received one after rejoining the Tech Pack, paying again, calling them, and specifically requesting it.
The rejection email then stated: “We rejected this claim because the device was not purchased from a reputable retailer.” This is especially frustrating because the phone was purchased directly from Apple, and I have had the original proof of purchase from day one. The purchase was simply made in a family friend’s name, which I had already explained before submitting the claim.
So I was left with a rejected claim, a blacklisted phone, no access to my previous claim history, and having to pay again just to get urgent telephone support. Very disappointing from start to finish.

Update in response to Likewize’s reply:
Unfortunately, this response raises more questions.
Your written rejection gave one reason: “the device was not purchased from a reputable retailer.” Your Trustpilot response now also raises proof of usage, which was not stated as the reason in the rejection email I eventually had to request.
Before submitting the documents, I called specifically to explain the different names. I was told this should not be a problem and notes were added to my account. On a later call, another adviser reviewed the proof of usage, could see the first and last usage dates, and questioned why it had not been accepted. I have records of these conversations.
The phone was purchased directly from Apple for my daughter, with a family friend assisting with the instalment arrangement. I had the original Apple receipt from day one and offered proof of the payments I made, but this was not requested or considered during the decision explained to me.

You also say I could call without an active policy. After cancelling, I made several unsuccessful attempts: the automated system asked for details it no longer appeared to recognise, directed me to the website and ENDED THE CALL EACH TIME. I was only able to get through and resolve the urgent issue after rejoining Tech Pack.
You also state that rejected claims automatically generate an email. I did not receive the detailed rejection I needed until I called again and specifically requested it, while the phone remained blacklisted and unusable.
I have retained records of the calls and correspondence and will now pursue the matter through the formal complaints process.

If I can give zero stars I would!!! My son lost his phone on vacation in Florida, and I put in a a claim for another device. Their policy is that the phone has to be put on “lost mode”. I tried it, and it’s been saying “pending” ever since. I reached out to Apple, and I was told that the phone can’t be put into lost mode if the device is not online. I’ve explained this to this stupid company SEVERAL times and they still will not work with me. I understand the requirements of companies, but I have to purchase another phone because of something that is out of my control. I rarely ever leave bad reviews for companies, but I am ANGRY!!!

Great service, really happy with my phone now the screen has been fixed. Only took around an hour to complete and so handy having the door service!

Fantastic service went above and beyond in repairing the phone to make it as good as new if not better. Was a great quick repair down with little fuss and disturbance

Adam was wonderful, very knowledgeable and informative. Great work!

Great service, changed my battery and cameras outside my house. Highly recommend

Great service, highly recommended

Really good service! My son's phone had multiple places where it was broken and this guy fixed the whole phone making it look like it was new. Definitely recommend this company to all.

Friendly and really good customer communication/service. My phone looks as good as new!