Mersey Rod - Drain Unblocking, Surveying and Repairs Reviews 

2,034
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt and highly efficient service, noting that drainage problems are resolved very quickly. Reviewers also highlight the incredibly helpful and polite staff who provide clear explanations and valuable advice. People appreciate that engineers leave the working area spotless and tidy up properly after finishing the job. However, some people mentioned that the services could be somewhat pricey or involve increased expenses for certain tasks. Consumers also noted that while the repairs were done exceptionally well, the overall pricing was not always the cheapest option.

What people talk about most

Service

Reviewers mention positive feedback about service, frequently highlighting prompt response times and... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and prompt when handling appointments and... See more

Response time

People report positive experiences with response time, highlighting fast call-outs and same-day visits.... See more

Price

Reviewers highlight positive aspects of price, frequently mentioning very reasonable and fixed quotes with no... See more

Customer service

Clients share positive opinions on customer service, highlighting very helpful care and friendly telephone... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a blockage and called Mersey Rod on Sunday morning. They arrived a couple of hours later and fully resolved the problem. Dave called 30 mins prior to arrival to let me know an ETA, he was very pro... See more

Rated 5 out of 5 stars

Called over an outside manhole cover beginning to overflow, from call to problem solved must have been less than 2 hours. Lad who came out was friendly, helpful and offered advice on how to avoid... See more

Rated 5 out of 5 stars

I hired Liverpool Drainage on the Monday stating I had blocked drains and had to pre-pay £199. Their engineer turned up took a look and said he couldn’t do anything as there was no inspection hatc... See more

Rated 5 out of 5 stars

The operative, Justin, arrived within the given time slot. He was pleasant and worked efficiently to clear the drain. He ran a camera check and gave me his opinion what had caused the back-up/blockage... See more


Company details

  1. #1 of 20 best companies in Drainage Service
  2. #4 of 51 best companies in Construction company
  3. #1 of 3 best companies in Sewage disposal service

Written by the company

We are a drainage company that operates across the North West, including Liverpool, Manchester, The Wirral and Cheshire. Our services include drain unblocking, drain repairs/construction and drain surveying. We are your local, family-run drainage company and are always happy to help solve any of your drainage needs. As a drainage company we take pride in the work we do, this is reflected in our warranty and seen in our reviews. Contact us now for more information on how we can solve your drainage problems.

#1 Drain Unblocker Company

Fixed price, low-cost drain services are what we do best

Fixed price, low-cost drain services are what we do best
Mersey rod is a specialist drainage unblocking company in Liverpool which offers low-cost & reliable drain services. Call us!"

Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

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Replied to 33% of negative reviews

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4.9

All reviews

(2,034)

219 reviews in the last 12 months

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Rated 5 out of 5 stars

Unfortunately got to see live...

After watching the YouTube channel I have now unfortunately seen it in person haha. Luckily it was only a blocked toilet that was the problem, quick and easy for andy and some good tips and advice. Fingers crossed I'll never have to call you up again.

18 September 2026
Rated 5 out of 5 stars

Very impressed with Mersey Rod

Very impressed with the staff at Mersey Rod - from booking an appointment to the guy who arrived on time and discussed the issue with me, explaining what he would do.
I was able to see what was going on via camera in the drain and be assured that all was fine.
Within few hours, I was emailed a report with photos.
Would definitely use yhem again. Thanks Mersey Rod!

14 September 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing!!!

Honestly everything about Merseyrod service was impeccable, very friendly and very quick turnaround between booking ans arrival, Dave was super friendly and when we explain the problem and asked him to check the outside instead of working straight on the toilet he identified the issue within less than 5 minutes, sorted it just as quick and gave me plenty of advice on how to avoid it happening going forward

13 September 2026
Unprompted review
Rated 5 out of 5 stars

Had a blockage and called Mersey Rod

Had a blockage and called Mersey Rod on Sunday morning. They arrived a couple of hours later and fully resolved the problem. Dave called 30 mins prior to arrival to let me know an ETA, he was very professional and kept us fully updated with progress. Issue fully resolved and then the impacted area cleaned down and everywhere was left spotless. Could recommend highly enough. Great comms, great job and speedy response.

13 September 2026
Rated 5 out of 5 stars

Second time I’ve used them

Second time I’ve used them. Great to organise a booking with, andy called in advance to let me know he was on the way. Guaranteed work so only pay if the job is done satisfactorily which it was. Would recommend.

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I hired Liverpool Drainage on the Monday stating I had blocked drains and had to pre-pay £199. Their engineer turned up took a look and said he couldn’t do anything as there was no inspection hatch, he left, no refund.
I then contacted Merseyrod who attended on the Tuesday, their engineer was fantastic and had the drains unblocked and the mess cleaned up within an hour.
Once completed I paid.
Would highly recommend, fantastic service.
👍

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Job well done!

Justin called me when he was 30mins away and arrived on time. He was very polite, efficient and soon diagnosed the blockage. He worked hard to clear our drain and used a camera to check it was fully clear. He wasn’t happy with the first view and gave the drain another wash. He showed me using the camera, that the job had been completed thoroughly. I was very impressed with all aspects of the work he carried out and he left the site very clean and tidy.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Efficient, trustworthy & reliable

Have used Merseyrod previously, a few years ago, and they remain just as good. An external drain needed Attention. They were with me in just over an hour and the blocked drain was quickly and expertly sorted out. An efficient, trustworthy and reliable firm!

27 August 2026
Rated 5 out of 5 stars

Great service and support

Toilet was backing up called Becky who was very helpful and arranged for someone to call around that afternoon .
Andy called to advise 30 mins away ,came and sorted the problem and explained the issue and sorted it for us .
Great service and very helpful customer care .

23 August 2026
Rated 5 out of 5 stars

Blocked drain and further work needed

We found water spilling out the kitchen grid.
Gave Merseyrod a call who was here within the hour and sorted.
Checked the drain with a camera and found small cracked drain causing the problem.
Gave a very reasonable quote to repair our home insurance agreed to settle.
Great service, would recommend.
Wpud

21 August 2026
Rated 5 out of 5 stars

Helpful and efficient

Called Mersey Rod as United Utilities decided that my drains serviced only my property. The lady on the telephone was really helpful gave me all the information i needed. Within 2 hours my drains where cleared they showed me what the problem was and gave solutions how to prevent the problem reoccurring. Would definitely recommend.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Called them in the evening as my drains had blocked (toilet wipes, I know, I know, lesson very much learned!). Explained my husband is going through chemo so need to keep the risk of infection low for him. Came out early next morning as a priority for us and sorted everything within 30 minutes. Recommendations also made after putting camera down to check everything out. Couldn't have asked for better service after a very stressful and smelly few hours where I had tried to clear it by hand!! Will definitely be using them to sort out their recommendations for me (no pushy sales tactics either, just up to me if I want to sort it or not) - Thank you!

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Phoned in the evening and got an appointment for the following morning. Both guys that turned up were polite, helpful and solved the blocked drain issue that I had. Would highly recommend this company to others.

12 August 2026
Unprompted review

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