Good communication but a lot of upselling for standard services. I paid for check-in options only to be told afterwards that it‘s not available and that I need to check in at the counter nonetheless
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Avoid them , asking price was 2300£ thn suddenly it went to 2800£ in matter of 10 sec … now to get refund i have to pay admin fee 36 £ each person 2 adults 2 kids !I hope they get big loss , daylight robbery
Too many extra options, that cost extra, with the cost free option deliberatly "hidden". The page seem deliberately built to make it difficult to see the "included" cost free option. Check box Options called "standard" with a price on it, and somewhere far down in the corner a small "skip this" text to klick... And some 10 - 20 of these that need to be selected to continue... very cheap and ugly
30 days of constant contact and requests for help, but no resolution or clear signs of progress. The support team at MyTrip seems to want to keep us hooked and keeps assuring us it will be a matter of days (even though we leave next week and they haven't done anything in over 30 days). So I can only assume they are waiting for us to request a refund when its become too late. Every time we contact them I can only assume they are lying to us now, I don't know what else to believe. A case study in helplessness.
Just bad. Useless support and also the discount when u pay with visa/mastercard is bugged. - u dont get full refund even though its their fault so its pretty garbage..
Really bad experience, i do NOT recommend booking on this side. They showed me a discount which somehow didnt get added. Then i wanted to refund 1 minute later and u dont get refund, they only refund 90% of price after 1 MINUTE. Scam website never again.
I paid extra for Mytrip’s Flexible Ticket option specifically because I wanted the possibility to change my flight if needed.
I tried to move my flight from September 24th to September 23rd. Initially, Mytrip’s system showed me an alternative flight and indicated that I could change to it for only €13 extra. However, to actually make the change, I was told I had to contact customer support.
When I contacted support, I was suddenly told that there were no eligible flights available at all on September 23rd. Meanwhile, there are plenty of flights available online for that date, including flights with the same airline.
Mytrip explained that availability for their Flexible Ticket is different from normal flight availability because it depends on specific booking classes, fare rules and airline inventory. That may technically be the case, but this limitation was absolutely not clear to me when purchasing the Flexible Ticket.
What is the point of paying extra for flexibility if the flights you can actually change to are so restricted? Especially when their own system first shows a flight as an available change, only for customer support to then tell you it cannot be booked.
If the Flexible Ticket has such significant restrictions, Mytrip should make this extremely clear before customers pay extra for it. I would not have purchased this option if I had known how limited the “flexibility” actually was.
Very disappointing experience and I would not purchase Mytrip’s Flexible Ticket again.
I did not get the password for check in at the automat. Therefore I had to contact the reseption in Evenes and at Gardermoen.
Very difficult to contact you. You hide yourselves, no phonenumber. Date 15. and 20.sept
Time was not correct and I could cancel the flight by phone, got the confirmation quick and I was helped really good!
I booked a flight from Tel Aviv to Larnaca and the website accidentally took my last name ending with "i" while my passport has an "a" at the end. I requested a letter correction, was reaching out every day from Tuesday til Saturday and they did absolutely nothing. They only sent me an email the day after my flight. Zero customer support.
I made a mistake in my booking, I booked the wrong directions. Discovered this fast and chose to cancel as I did not find a good correct alternative. I have still not received the refund.
I bought the ticket advance and 4 weeks to my flight they cancelled it and offered me the flight from different airport which I accepted but my name wasn’t in any of the flight they booked me, my duration flight was 26 ( which takes 78 hours) and return was 22 ( which took 54) rubbish company .
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