Suntransfers.com Reviews 

49,317
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 6,988 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the extremely smooth online booking process and note that vehicles are exceptionally clean and comfortable for traveling. Passengers regularly describe the drivers as extremely polite, punctual, and always willing to assist with bags upon arrival at the airport or hotel. However, some reviewers were not happy with occasional unexpected delays and instances where drivers struggled to locate specific hotel destinations or arrived late. A few other people also felt that communication could be improved, mentioning problems with pick-up coordination or instances where staff failed to show up as expected.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising punctual, courteous drivers and clean,... See more

Staff

Clients share positive opinions on staff, frequently highlighting that drivers are polite, punctual, and very... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as opinions are sharply divided... See more

Location

People report ambiguous experiences with location, noting that some drivers were waiting and dropped them... See more

Booking process

Users describe ambiguous interactions with booking process, as many reviewers found the online system... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Driver had problems reaching us at Charles De Gaulle Airport.However seamless trip back to the Airport. Unfortunately when we arrived at Rome Airport driver had an accident on the way to colle... See more

Rated 4 out of 5 stars

Extremely easy to book - arrivals was clear - although we did have nearly 50 minute wait - driver just kept saying he didn’t know then proceeded to just leave ? I believed to have booked the more... See more

Rated 4 out of 5 stars

Only giving a 4 star because we were dropped off in the dark beyond the road to our hotel which left us disorientated and couldn't find where we were staying. The driver couldn't or wouldn't help us... See more

Rated 4 out of 5 stars

Pickup at Corfu airport went with no problems. Nice vehicle and pleasant driver. Return to airport from hotel was 15 minutes late arriving. Had to chase the office to get information. Driver said he... See more


Company details

  1. Taxi service

Written by the company

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

Best Price Guarantee

We make sure we offer you the best prices and will beat any comparable offer

Our best price guarantee is subject to the terms and conditions set out on our Best Price Guarantee claim form.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

49k reviews

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4.3

All reviews

(49,317)

9,892 reviews in the last 12 months

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Rated 5 out of 5 stars

First class service

First class service. Lovely drivers, felt like royalty. Lovely cars and relaxing journey to hotel and back to the airport. Would definitely use again when returning to Spain. Beats being on a coach with noise and long journeys.

22 September 2026
Rated 1 out of 5 stars

I was left at Dalaman airport at…

I was left at Dalaman airport at midnight. No transfer there to take me to apartment. Nobody knew what was happening. At 1am the lady who was dealing with it packed up and went home. Disgusting leaving a lady alone at that time of night. Thanks for a horrible experience. .

22 September 2026
Rated 5 out of 5 stars

Just Reliable

Booked two transfers to and from the airport in Madeira. Both drivers were brilliant. Our return driver arrived early because he was aware of congestion on the way to the airport. Highly recommended.

22 September 2026
Rated 1 out of 5 stars

The driver for our recent airport…

The driver for our recent airport transfer failed to find us at the specified time and location. Do not trust this company their drivers leave 1 minute after the scheduled pick-up time without even stepping out of their coach to look for you.

5 September 2026
Unprompted review
Rated 1 out of 5 stars

IF YOUR LATE EVEN PLANE DELAYED HOLD UP IN CUSTOMES THEY WILL NOT WAIT AND LEAVE YOU STRANGED NOT LIKE UK THAT TRACK PLANES THERE NOT BOTHERED

WE FLEW TO MALLORCA FAMILY
6 ADULTS 2 CHILDREN UNDER 4
TURN UP PLANE DELAYED THEN CUSTOMES TWICE FINGER PRINTING AS WELL THEN WAITING FOR BAGS
I DID GET CALL BUT I MISS IT TRY TO CALL BACK NO ANSWER I WAS TOLD TO GO TO DOOR 7
SO ONE WE GOT BAGS I WENT STRAIGHT TO DOOR 7
ASK A TRAVEL COMPA NY BY THE DOOR THEY SAID JUST STAND HERE BY THE DOOR SOMEONE WILL COME WITH YOUR NAME
WAIT 30 MINS AND I LOOK ON PAPER WORK FOUND THE NUMBER CALL A MAN ANSWER SAY THE DRIVER IS THERE WAITING FOR YOU KEEP SAY DOOR 7 I SAID YES AM HERE NOONE HERE THEN ASK FOR MY NAME AND PUT THE PHONE DOWN A DRIVE CAME WITH NAME BOARD WE WONDERED AGAIN CAME ASK ME
I SAID AM WAITING FOR TRANSFER BUT THAT NOT MY NAME
HIS PHONE GOES IT THE GUY I SPOKEN TO
SAY TAKE US BUT THE DRIVE ASK HOW MANY AND SAID 8 WITH TO CHILDREN UNDER AGE OF 4 HE SAID NO CAR SEATS SO NO CANT DO IT AS MY PHONE GOES SAME GUY SAY THE DRIVER LEFT AND IT BECAUSE YOUR 2 HOURS LATE THAT I CANT UNDER STAND AS PLANE DELAYED CUSTOMES BAGAGGE I THOUGHT IT LIKE UK THEY WOULD TRACK PLANES AND ADJUST THE TRANSFER TO SUIT CUSTOMER NOT HERE SO BEWARE RUDE UNPROFESSIONAL
UNSET CHILDREN HAD TO PAY £300 MORE TO ON TOP OF £300 LOST ON THE ONE BECAUSE THEY WOULD NOT WAIT
Suntransfers NO HELP DID NOT LISTENING WE WROTE EMAILS JUST BEEN TOLD WE MISS IT THIS IN OUR PAPER WORK NO FLEX WOULD YOU LIKE OTHER TRANSFER CONCERNDED ABOUT CHILDREN
RESORT WAS 1HOUR 15 MINS AWAY
PLEASE MAKE SURE YOU JUST BOOK WHEN ARIVE OR
GET THE BUS AS IT RUINED OUR FAMILY HOILDAY WE SAVE NEED IT WITH THE YEAR WE HAD AND LET DOWN IT DID NOT GO DOWN WELL SO IF I CAN STOP ANYONE DONT BOOK WITH THIS COMPANY PLEASE NO EMPATHY UNDERSTANDING MONEY MONEY
PLEASE READ THE REPLY AFF SUN TRANSFERS IF YOU GET HELD UP IN PASSPORT CONTROL OR BAGAGGE THEY WONT WAIT FOR YOU
SO IT A WASTE OF TIME BOOKING AS THIS IS NOT AENOUGH TIME WHEN BUSY TIMES WHEN CHILDREN OFF THEM WEEKS NO HELP GET OTHER MEANS OF TRANSPORT TO HOTEL AT ALL JUST LEFT US HIGH DRY TOOK MONEY DRIVER HAD DOUBLE FARE MONEY SO IT WILL NEVER CHANGE AS YOU LETTING COMPANY DO THIS AND NOT CARRY OUT WHAT WE PAY FOR HOW THE WINNER HERE AS DRIVER WILL NOT STOP UNTIL YOU MAKE THEM BUT AM WASTE MY TIME YOUR NOT WILLING TO CHANGE WAITING TIME TO 2 HOURS THE TRANSFER WAS 300 POUNDS

GO TO CLAIM ON TRAVEL INSURANCE SO THIS ONE REASON IT SO HIGH COMPANY TAKING MONEY AND TELL US CLAIM PLEASE DONT BOOK AS YOU GOING JUST HAVE SSAME PROBLEM
THIS COMPANY IS NOT WILL TO CHANGE THIS FOR THE BETTER OF CUSTOMERS AND THEY ALL GOT THERE MONEY SO WHY WOULD THEY
DONT SONT PLEASE USE THEM USE SOMEONE ELSE OR MAKE SURE YOU GET ALL THIS DETAIL AS MIGHT NOT BE WORTH THE PROBLEM 2 CHILDREN TODDLES CRY LEFT THEY DONT CARE A ----

22 August 2026
Unprompted review
Suntransfers.com logo

Reply from Suntransfers.com

Dear Colin,

Thank you for your feedback regarding your airport transfer booking with Suntransfers.com.

We sincerely regret any inconvenience experienced upon arrival and appreciate the opportunity to clarify the situation.

As stated in our booking terms, for airport pickups the driver waits up to 60 minutes from the actual flight landing time. Once this waiting period has passed, and due to other scheduled services, the driver may be required to leave the airport.

Please note that our drivers monitor the flight details provided in the booking and adjust the service accordingly in the event of standard flight delays. However, delays related to passport control, baggage collection, missed connections, airport procedures, or other circumstances beyond our control may unfortunately affect the ability to provide the transfer service successfully.

While we fully understand the frustration caused by these situations, they are outside the responsibility of Suntransfers.com, as they are dependent on airport operations, airlines, or third-party authorities.

Nevertheless, we remain available to provide written confirmation of the booking and missed transfer should this be required for travel insurance or further claims.

Kind regards,

Nicolle
Customer Experience Specialist

Rated 4 out of 5 stars

My flight was delayed by 2 hrs

My flight was delayed by 2 hrs, I was unable to contact Suntransfers until I landed, I need not of worried though as they had waited for me. My only gripe really was the fact i payed for a private minibus pick up to airport and it was a coach that picked me up, apart from that ...fantastic service...🙌

21 September 2026
Rated 4 out of 5 stars

Overall good however!!

All was well organised and on time however one crissim is that the guy was not identified by a plaque with our name on instead of having to ask around both at airport and hotel

21 September 2026
Rated 4 out of 5 stars

A good experience that could have been even better

The communication up to and including the day of travel. The ease of finding where we needed to go after leaving the baggage reclaim helped by pictures of the terminal desk. The driver who took us to our accommodation was great and when we weren't sure if we were at our destination, he stayed to ensure we were OK. Our driver for the return trip to airport was late. He did send a message and then a picture of where he was but it wasn't where we were staying. This just added to a little anxiety about getting to the airport in time given the current issues with border control.

21 September 2026
Rated 2 out of 5 stars

Car did not come for the return transfer

Paid in advance for a go and return airport transfer.
The first transfer went ok.
But for the return trip the car did not arrive, 15 minutes after established meeting time they invoked a mechanical problem. To send another car would take another half hour. We took a different taxi as they suggested.
After three days I am still waiting for a refund for the taxi fare.

19 September 2026
Suntransfers.com logo

Reply from Suntransfers.com

Dear Razvan,

Thank you for taking the time to share your experience with us.

We are genuinely sorry to learn about the issues you faced with our transfer service and the inconveniences it may have caused you. Please accept our apologies.

At Suntransfers, we are dedicated to enhancing our customer experience, and your feedback is invaluable in helping us achieve that goal. If you haven't already, we kindly request that you contact us at info@suntransfers.com so that we can conduct a thorough follow-up.

Once again, we apologize for not meeting your expectations during this transfer. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.

Warm regards,

Nicolle
Customer Experience Specialist

Rated 5 out of 5 stars

Excellent service

Excellent service. Even though our flight was delayed they were still waiting on us for arrival. Prompt, and diligent to ensure all bags and persons were accounted for. Will definitely use again.

21 September 2026
Rated 1 out of 5 stars

Worst company I have dealt with

Worst company I have dealt with . Totally non responsive , unprofessional. I booked a transfer from Barcelona airport to My city centre hotel but we got stuck in immigration as line was too long and they even did not wait for extra 30 minutes even when we were ready to pay extra. I was with kids but they don’t care. Then they stop taking calls also and my money was also not refunded. Avoid this company completely.

23 August 2026
Unprompted review
Suntransfers.com logo

Reply from Suntransfers.com

Dear Ruchir,

Thank you for your feedback regarding your airport transfer booking with Suntransfers.com.

We sincerely regret any inconvenience experienced upon arrival and appreciate the opportunity to clarify the situation.

As stated in our booking terms, for airport pickups the driver waits up to 60 minutes from the actual flight landing time. Once this waiting period has passed, and due to other scheduled services, the driver may be required to leave the airport.

Please note that our drivers monitor the flight details provided in the booking and adjust the service accordingly in the event of standard flight delays. However, delays related to passport control, baggage collection, missed connections, airport procedures, or other circumstances beyond our control may unfortunately affect the ability to provide the transfer service successfully.

While we fully understand the frustration caused by these situations, they are outside the responsibility of Suntransfers.com, as they are dependent on airport operations, airlines, or third-party authorities.

Nevertheless, we remain available to provide written confirmation of the booking and missed transfer should this be required for travel insurance or further claims.

Kind regards,

Nicolle
Customer Experience Specialist

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