Rebound Fitness (formerly ReboundUK) Reviews 2,035

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

Loving my new Rebounder from Rebound Fitness. Purchasing an delivery was easy. Assembly took 5 minutes. I really value the accessories - hand weights, straps. I've been using the online video's and really enjoying my morning rebounding sessions. So easy to get the rebounder out, get on with the video and cool down afterwards. Feeling more energised and alive already.

Rated 5 out of 5 stars

I ordered the Fit Bounce PRO XL. I had a problem with the bungees; the tension of the bungees too soft.

I had a great communication from the customer service team. The request was resolved quickl
y as they sent to me a set of the firmer bounce bungee’s. Excellent after-sales service.

France Guertin

Rated 5 out of 5 stars

It works exactly as described: the bands are soft and quiet, it's easy to open and close, and it also looks great. Their YouTube channel has plenty of helpful videos to get started, even for beginners. I use it with cross training shoes, but I find it works even better with non-slip socks.

Rated 2 out of 5 stars

Re: MaximusPro. This is now my 3rd replacement mat. I've also had to replace a spring. I'm not heavy - 70kg and don't use the rebounder every day. Producing durable parts for such a simple device must be within this company's ability. I suspect the quality is intentionally poor in order to create an after sales revenue stream. Be prepared for running costs!


Company details

  1. #3 of 49 best companies in Exercise Equipment Shop
  2. #2 of 16 best companies in Fitness Class
  3. #1 of 16 best companies in Physical Fitness Programme
  4. #13 of 137 best companies in Sporting Goods Shop

Information provided by various external sources

Rebound Fitness are the leading Rebounding company supplying high quality mini-trampolines to suit all budgets and 100s of rebounding workouts streamed through our online membership platform and also available on DVD. Through our flagship "Bounce & Burn" programme, we have trained over 2500 instructors and helped to set up rebounding classes with freelance instructors in the community, gyms and health clubs, physio's and other therapists and junior/secondary schools - as well as individuals who prefer to Bounce to their own beat in the comfort of their own home, at the office or on the move!

Rebound Fitness

Written by the company

Put the FUN back into Fitness!
Our mission is to get the nation bouncing, put the FUN back into fitness and help people across the globe to lead healthy, happy & well-balanced lifestyles.

Excellent Customer Service

Guaranteed Smiles!

We are committed to outstanding customer service. Any questions or issues please contact our customer service team by email (for the quickest response) or by phone and we will do our best to support you.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

This rebounder is great quality

This rebounder is great quality! I was worried I would have to attach the bungee cords but that was already done. Super easy to assemble and it even came with a workout video and complimentary grippy socks. I love it!

Date of experience: 08 June 2025

Rated 5 out of 5 stars

I purchased a Fit Bounce Pro XL bungee…

I purchased a Fit Bounce Pro XL bungee sprung rebounder in March. It was delivered right away and I love my rebounder. High quality and lots of fun. They also provide access to instructional videos.

Date of experience: 03 March 2025

Rebound Fitness (formerly ReboundUK) logo

Reply from Rebound Fitness (formerly ReboundUK)

Hi Alison, many thanks for the 5 stars - we really appreciate you taking the time to submit your review and the additional feedback! Don't forget that we are only an email away should you have any questions or concerns- we're here to help! service@rebound.fitness

Rated 5 out of 5 stars

Great rebounder

It works exactly as described: the bands are soft and quiet, it's easy to open and close, and it also looks great. Their YouTube channel has plenty of helpful videos to get started, even for beginners. I use it with cross training shoes, but I find it works even better with non-slip socks.

Date of experience: 11 June 2025

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Reply from Rebound Fitness (formerly ReboundUK)

Many thanks for submitting your 5* review, Georgia, and it's always so interesting to read customers' additional feedback. Many thanks again!

Rated 5 out of 5 stars

I ordered the Fit Bounce PRO XL

I ordered the Fit Bounce PRO XL. I had a problem with the bungees; the tension of the bungees too soft.

I had a great communication from the customer service team. The request was resolved quickly as they sent to me a set of the firmer bounce bungee’s. Excellent after-sales service.

France Guertin

Date of experience: 11 June 2025

Rebound Fitness (formerly ReboundUK) logo

Reply from Rebound Fitness (formerly ReboundUK)

Hi France, thank you so very much for your 5* review. We are so happy that we were able to help you and resolve your issue to your satisfaction. Please don't hesitate to contact us should you have any questions or concerns - we're here to help! service@rebound.fitness

Rated 5 out of 5 stars
Verified

I had some concerns

I had some concerns, I emailed them, they answered me in a timely manner, I appreciate the quality of the product.

Date of experience: 29 May 2025

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Reply from Rebound Fitness (formerly ReboundUK)

Hi Melissa, many thanks for your 5* review and so pleased to read your comments that we were able to deal with you issues to your satisfaction. We do pride ourselves on providing exceptional customer service, so many thanks again for your endorsement.

Rated 5 out of 5 stars
Verified

I love this rebounder and use it every…

I love this rebounder and use it every day

Date of experience: 16 March 2025

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Reply from Rebound Fitness (formerly ReboundUK)

Thanks for taking the time Sara, to submit your 5* review - we really do appreciate you taking the time. Wishing you continue Happy Bouncing!

Rated 5 out of 5 stars
Verified

You will love this!

Absolutely love this special rebounder. It’s definitely a class in its own! Working out is so fun and very rewarding. Makes you work, to any level you want. Brilliant.. thank you 🤩

Date of experience: 03 June 2025

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Reply from Rebound Fitness (formerly ReboundUK)

Hi Sophie, Many thanks for your wonderful 5* review and the additional comments. We really appreciate you taking the time to do so. Don't forget that we're only an email away should you have any questions or concerns - we're here to help! service@rebound.fitness

Rated 5 out of 5 stars
Verified

Love it

Great customer service

Date of experience: 27 May 2025

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Reply from Rebound Fitness (formerly ReboundUK)

Thanks so much Caron for your review! We really appreciate it. Happy Bouncing

Rated 5 out of 5 stars

I absolutely love the rebounder

I absolutely love the rebounder. I hesitated initially as it’s not cheap, but it’s definitely a case of getting what you pay for. The quality is superb; it’s strong, sturdy and the bounce feel is amazing!

Date of experience: 05 June 2025

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Reply from Rebound Fitness (formerly ReboundUK)

Hi Stacy, thank you so much for taking the time to provide your feedback ... and in particular for the 5* review. Please remember that should. you have any questions or concerns, we are just an email away! service@rebound.fitness

Rated 5 out of 5 stars
Verified

Loving my new Rebounder from Rebound…

Loving my new Rebounder from Rebound Fitness. Purchasing an delivery was easy. Assembly took 5 minutes. I really value the accessories - hand weights, straps. I've been using the online video's and really enjoying my morning rebounding sessions. So easy to get the rebounder out, get on with the video and cool down afterwards. Feeling more energised and alive already.

Date of experience: 27 May 2025

Rebound Fitness (formerly ReboundUK) logo

Reply from Rebound Fitness (formerly ReboundUK)

Dear Caroline, many thanks for your 5* review and the additional feedback. We love hearing how our customers are using their rebounder and their rebounding experience. Happy Bouncing from the Rebound.Fitness Team

Rated 5 out of 5 stars
Verified

Fantastic rebounder and customer service

I recently ordered the MaximusPro rebounder mat and while installation was a bit tricky (definitely a two-person job!), the quality of the mat itself is excellent and feels really durable. What truly stood out, though, was the exceptional customer service I received from Liza. She went above and beyond — promptly sending over clear installation instructions and even including a spare mat just in case, which was such a thoughtful touch. Her support made all the difference. It’s rare to find a company that stands behind their product with this level of care. Highly recommend both the product and the team behind it!

Date of experience: 31 May 2025

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Reply from Rebound Fitness (formerly ReboundUK)

Hi Kim! Many thanks for taking the time to submit your 5* review and your additional feedback - we truly appreciate it! We do pride ourselves on our excellent customer service, providing 1st class products and exceeding customers' expectations, so thank you so much for your endorsement.

Rated 5 out of 5 stars
Verified

Excellent support

Excellent support, fast shipping, and work out videos are available seconds after purchase. The rebounder is amazing and so much fun to use!

Date of experience: 29 May 2025

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Reply from Rebound Fitness (formerly ReboundUK)

Hi Angela, many thanks for taking the time to submit your 5* review and the additional feedback - we really appreciate it!

Rated 5 out of 5 stars
Verified

Swift delivery of the bungee.

Swift delivery of the bungee.
We've had our pro xl for years and use it daily.
It's a key factor in our health regiment.

Date of experience: 27 May 2025

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Reply from Rebound Fitness (formerly ReboundUK)

Hi Denise, many thanks for your 5* review and the additional feedback. We really do appreciate you taking the time to share your experience with us, the product and out service!

Rated 5 out of 5 stars
Verified

Customer service was great!

Customer service was great!
I am happy and satisfied with the solution to the issue I was having. I appreciate the friendly and timely responses.
Love my rebounder!

Date of experience: 21 May 2025

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Reply from Rebound Fitness (formerly ReboundUK)

Many thanks for your 5* review, Sharyl, and taking the time to provide additional feedback. We really appreciate it! Happy Bouncing from the Rebound.Fitness Team

Rated 5 out of 5 stars

Great Customer Service

The customer service at Rebound Fitness is amazing. Quick responses to queries, really helpful and friendly in resolving any queries. 5 stars.

Date of experience: 03 June 2025

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Reply from Rebound Fitness (formerly ReboundUK)

Thank you so, so much Nichola, for the 5* and your feedback. We do our best to provide the best ever customer service experience, so thank you for your endorsement.

Rated 5 out of 5 stars

Very pleased with purchase, probably!

As a 67 year old, I recently purchased a Fit Bounce Pro rebounder in order to improve fitness levels without too much impact on joints and to aid recovery of a torn calf muscle, as a physio had suggested gentle bouncing would aid strengthening once the calf had fully healed. I can’t comment yet on that aspect as my calf is still healing. The rebounder is extremely well made and very easy to set up, being already assembled. I purchased the hand bar attachment to aid initial stability. It was a little tricky to attach the top part of the bar until I stood on the rebounder to affix it. One word of caution, when the rebounder is folded in its storage bag, I would recommend laying it flat – I initially had it stood up and managed to knock it over and the metal rim landed across my foot - very painful! The support materials online are very good. I made the investment as I didn’t want the hassle of setting up and maintaining a cheaper brand and which wouldn’t be so kind on my ageing body! I am very pleased with the rebounder but only time will tell if I will use it to an extent that justifies the outlay.

Date of experience: 28 April 2025

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Reply from Rebound Fitness (formerly ReboundUK)

Many thanks for your 5* review, Steve, and the additional feedback you provided. We really do appreciate you taking the time to share your experience. We are only an email away, should you have any questions or concerns - we're here to help! service@rebound.fitness

Rated 4 out of 5 stars

I purchased the MaximusPro Rebounder…

I purchased the MaximusPro Rebounder 5/25/2025 directly from USA website, due to referral by UK friends & received delivery immediately as promised.

I love my Rebounder & I have immediately begun on my own, at the moment, getting used to finding my bounce stability.

I am now in hopes nothing bad, or unnecessary, happens to quality construction of my Rebounder, as I just now, for the 1st time, have sadly read a few bad experiences of their Rebounder.

I reviewed TrustPilot a few times prior to purchase, as well as after purchase, as I couldn't create a new account & became concerned, as noone had yet responded, to my query for new account assistance/explanation.
[A couple days later I received reply stating, that new account creation now, is only for their fitness trainers]

What I find now odd & again a bit concerning, is I had not seen any bad reviews, even though site states no company can pay, to have bad reviews removed.
Yet, TBT .. I honestly read all 5 star reviews & I continued to return for a few days looking for other reviews less than 5 stars, to oddly find nothing under 5 stars until today, when starting my own review.
New recent & past reviews, that were prior to my purchase date, have now oddly been re-displayed, that are from 1 - 4 star reviews. Why?

Thus, now finding a specific recent 2 star review is quite concerning, which makes me a bit leary, as to a legit reason, why every comment under 5 stars were literally hidden/withheld.

I appreciate honest reviews from others & I was actually shocked to find no reviews under 5 star existed, which is why I decided to proceed with my own purchase.
TBH .. seriously not cool, as that messes now with my trust, as well as others.

I pasted part of the specific review below from May 2025:
"This is now my 3rd replacement mat. I've also had to replace a spring. I'm not heavy - 70kg" [<< my thought's .. which is only approx. 154 lbs.
Yet, the weight restriction supported for MaxPro Rebounder, is double that weight amount.]

Which is odd, as the Max Pro 'appears', to be of superb strong construction, to me as well.

No clue when he 1st purchased his Rebounder.
However, obviously his purchase has not been that long ago, to feel the need to reach out to TrustPilot, to give his headsup quality query review.

He definitely has the right to be unhappy & frustrated, after having to pay 3 times for a mat replacement, which he honestly further states he feels the company, should have the absolute ability to make quality material, to not cause their customer's continued additional costs, which he now feels is to only benefit the company with added extra revenue.

I do feel bad for him, as noone had/has replied back, to address his concerns.
Yet, they have openly replied back to everyone else.
I hope there is a good resolution, to help him further enjoy his Rebounder & his company experience.

TBH .. I love my Rebounder & I, too, hope this does not become my own unfortunate experience.

Date of experience: 25 May 2025

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Reply from Rebound Fitness (formerly ReboundUK)

Dear Penny

I am pleased to hear that you are loving your rebounder. Your review has been escalated to me so I can hopefully put your mind at rest regarding your purchase (I am the co-owner of the Company).

I'd like to reassure you that we do take all customer feedback seriously. Trustpilot is an independent review company and there is no way we are able to remove or amend reviews (good or bad). Our Trustpilot scores reflect genuine customer experiences and opinions. We review and respond to all reviews manually via our Customer Service team (usually within a few days) - we do not use AI generated responses. Customers can also contact our service team directly on service@rebound.fitness and I am always available if needed to speak with customers.

All customer reviews have been responded to and we try hard to match Trustpilot names to orders received from Customers. This helps us to understand and address any customer concerns. On occasion it is not possible for us to match customer reviews to customer orders so we always respond inviting customers to contact us directly.

We manufacture and sell our products directly on our Website and via Amazon and Decathalon - there are no other places to purchase new items. Sometimes people have been gifted or purchased second hand and we are always happy to assist if contacted directly - we do have a 12 month warranty on all new sales and following this we offer a spare parts service for those items that have genuine wear and tear.

We have a robust quality control process and have been working with the same factories for over 15 years so I am confident that our products are of an extremely high quality as is demonstrated by our reviews on Trustpilot and Amazon.

If you have further concerns or questions for me please do reach out via service@rebound.fitness and they will forward to me so I can assist further.

Kind regards
Heather (Rebound Fitness, Director)


Rated 5 out of 5 stars

Maximus Pro fold up

I bought the fold-up maximus pro. The quality and performance of this rebounder i cannot fault in any way .It was delivered quickly with great communication from the customer service team . Any problems are easily remedied as this is a British company so any problems are easily resolved. I recommend that you buy from them as you will not be disappointed in any way

Date of experience: 01 May 2025

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Reply from Rebound Fitness (formerly ReboundUK)

Many thanks for the 5* review and your additional feedback. We really do so appreciate it when our customers take the time to describe their experience with our products, and us as a company ... so thank you again!

Rated 2 out of 5 stars
Verified

Dissapointing quality

Re: MaximusPro. This is now my 3rd replacement mat. I've also had to replace a spring. I'm not heavy - 70kg and don't use the rebounder every day. Producing durable parts for such a simple device must be within this company's ability. I suspect the quality is intentionally poor in order to create an after sales revenue stream. Be prepared for running costs!

Date of experience: 20 May 2025

Rebound Fitness (formerly ReboundUK) logo

Reply from Rebound Fitness (formerly ReboundUK)

Dear Neil,
this is very strange and not normal for this to happen. Our Rebounders are extremely robust and come with full warranties. We have looked for your order under your name but cant find you. Would you mind getting in touch so we can help you our email is service@rebound.fitness
Thank you

Rated 5 out of 5 stars

MaXimus PRO Folding Rebounder

I purchased a MaXimus PRO Folding Rebounder Fitness Trampoline via Amazon. It was delivered promptly and was as I expected. I am impressed by the performance and the compact size it packs away to. Although the instructions recommend folding it with two people, it is easily achievable by yourself once familiar with the process.
The springs provide great performance but be aware that they will be louder than the bungee version. If you have noise sensitive family or room mates, take that into consideration if you are going to be working out early hours of the morning. The instructions recommend baseline or coconut oil on the spring ends to reduce the noise slightly so I will see how well that works. I am sure it will soon be white noise.
I have used it for a few days now. Although my heart rate did not break out of light to mid aerobic following the supplied dvd intermediate level, I have certainly discovered some muscle groups I obviously had not used for a while. Like anything new, once you get used to it you soon settle into a routine.
Great product, great fitness method with lots of health benefits. Win, win.

Date of experience: 01 June 2025

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Reply from Rebound Fitness (formerly ReboundUK)

Thank you so much Shaun, for taking the time to submit the 5* review, and providing your additional feedback. We really appreciate customers' more in-depth information regarding using their rebounder as this provides the real rebounding customer experience. We are positive that your feedback will help other customers make an educated decision before investing in their rebounder. So many thanks again! Please remember that we are only an email away should you have any questions or concerns - we're here to help! service@rebound.fitness

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