ACityDiscount Reviews

4,891  Excellent
TrustScore 5 out of 5

4.9

In the Kitchen supply shop category

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Reviews4.9

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Rated 5 out of 5 stars

Exceeded Expecation

ACityDiscount exceeded all our expectations. We initially purchased from this vendor because their pricing as the most reasonable. Little did we know that they would provide amazing customer service as well. We ordered a fairly large order of ice machines, and we were contacted by phone to verify our order and answer any questions. Shipping was incredibly fast. Communication through the whole processes was excellent. ACityDiscount will be my first stop next time I'm looking for source equipment.

Date of experience: 27 October 2024


Rated 5 out of 5 stars

ACityDiscount goes above and beyond in…

ACityDiscount goes above and beyond in everything to do with quality customer service. They are friendly and supportive. They know their merchandise. We were relaxed because they kept in great contact with us all the way to delivery. What we ordered came and we couldn't be more happy.We highly recommend this company. Thank you all for dealing with us here in Vt. Take care... until we order again

Date of experience: 12 October 2024


Rated 5 out of 5 stars

Very efficient!

Friendly, helpful staff. Purchase was easy over the phone. Prompt and efficient delivery. Very easy to work with this company and would highly recommend.

Date of experience: 14 October 2024


Rated 5 out of 5 stars

It was a good experience

It was a good experience. A few scratches getting it inside, but I'll accept it. My sales rep was incredible! Her service alone set the bar for me, as I was on the fence from a previous experience with the company.

Date of experience: 28 September 2024


Rated 5 out of 5 stars

Needed a New Ice Machine NOW - Problem Solved!

Our commercial ice machine failed and we needed a new one quickly - in the midst of a summer heatwave... ACityDiscount found us the right machine and had it delivered in less than a week - all other sites were quoting 6-12 week lead times. Thanks! P.S. Brian Bennett was fantastic to work with - great follow-up and service delivery!

Date of experience: 03 July 2024


Rated 5 out of 5 stars

OUTSTANDING EXPERIENCE!

William and the warehouse guys were outstanding. I could not have asked for a better experience. The warehouse team who helped me went above what I expected to help me get loaded. I am a repeat customer and I WILL BE A REPEAT customer because of your staff and the quality products you carry IN STOCK! WOW

Ken Nix
Gedney's Restaurant & Grill

Date of experience: 01 July 2024


Rated 5 out of 5 stars

Good Customer service

John Zheng was a pleasure to work with on this purchase, he was helpful, patience and timely on the quote.
I was adequately updated on the shipping and delivery times, which was greatly appreciated. This was our second purchase from ACity Discount, both times we have had good customer service.

Date of experience: 29 July 2024


Rated 5 out of 5 stars

Excellent customer service

The website was easy to navigate and find exactly what i needed. I was very impressed that a representative called me before shipping just to review the order and make sure the product was definitely the right choice.

Date of experience: 06 August 2024


Rated 5 out of 5 stars

You had what I wanted

You had what I wanted, took the order, got it out, your representative was most helpful and gracious and I took delivery today, - and with 4th of July in the middle. Could not have been easier.

Date of experience: 08 July 2024