1,894 total
She did answer all the questions that I had asked. I was happy to know that there is an indicator on the filter of the machine to tell you when it was time to replace . I had somebody recommend this product so I am very excited to try it.
Date of experience: 05 November 2024
My bi-annual heating and air was done today. I was told i needed to order a nano bulb replacement. The technician gave me the web address and product info so I sat down and placed the order without any problems. later that day I was informed via email that the product was on its way. Thanks for the ease and efficiency in placing the order.
Date of experience: 01 November 2024
Reply from Air Oasis
Hi,
Thank you for taking the time to leave a 5-star review. We are delighted that you had a positive experience with our checkout process.
We appreciate your feedback and look forward to continuing to provide you with exceptional air-quality products and services.
Selecting replacement parts (filters, UV lamps) is a breeze. The discounts really help.
Date of experience: 06 November 2024
I contacted Customer Service and told them my special needs for purchasing the small unit. They were so very helpful. I own 2 other units that I purchased last year. They are the best air filters ever made!
Date of experience: 29 October 2024
Reply from Air Oasis
Hi,
Thank you for taking the time to leave a 5-star review. We are delighted that you had a positive experience with our service team.
We appreciate your feedback and look forward to continuing to provide you with exceptional air purifiers and services.
It was easy to look at options and place the order. I wish it was more apparent that you use SHOP to check out. I did not want to use that credit card but it just happened so quick, I was waiting for you to ask me how I wanted to pay.
Date of experience: 01 November 2024
Reply from Air Oasis
Hi,
Thank you for taking the time to leave a 4-star review. We are delighted that you had a positive experience with our website. We are sorry the checkout process wasn't easy to understand. Customer feedback is the reason we are able to keep growing so we will use this to improve.
We appreciate your feedback and look forward to continuing to provide you with exceptional air-quality products and services.
I ordered air oasis before
Great product. Very easy website to navigate and products are very well described. You know exactly what you're buying
Date of experience: 28 October 2024
Reply from Air Oasis
Hi,
Thank you for taking the time to leave a 5-star review. We are delighted that you had a positive experience with our website.
We appreciate your feedback and look forward to continuing to provide you with exceptional air-quality products and services.
The Air Oasis air purifier has completely transformed the air quality in our home! It operates quietly, removes allergens and odors, and has made a huge difference in reducing dust and allergy symptoms. We noticed the air feels fresher almost instantly. It’s easy to use, sleek, and efficient – the perfect addition to any space. If you want cleaner air and peace of mind, this purifier is a game-changer! Highly recommend!
Date of experience: 10 October 2024
Reply from Air Oasis
Hi,
Thank you for taking the time to leave a 5-star review. We are delighted that you had a positive experience with your air purifier.
We appreciate your feedback and look forward to continuing to provide you with exceptional air purifiers and services.
Great service.
Online assistance was very helpful to ensure that I had the correct part. It was.
Delivery was prompt, even early.
Very satisfied.
Date of experience: 24 October 2024
Reply from Air Oasis
Hi,
Thank you for taking the time to leave a 5-star review. We are delighted that you had a positive experience with our service and shipping team.
We appreciate your feedback and look forward to continuing to provide you with exceptional air-quality products and services.
I love your product - have several air purifiers (old design) and have purchased for my family and my office. Please bring back the old design! New look is so unattractive- I would not want that in my home.
Date of experience: 21 October 2024
Reply from Air Oasis
Hi,
Thank you for taking the time to leave a 5-star review. We are delighted that you had a positive experience with our older model of the iAdaptAir.
We appreciate your feedback and look forward to continuing to provide you with exceptional air-quality products and services.
Your product was recommended to me by a friend. When I saw you were having a sale I quickly wanted to buy your largerOasis Pro. The site was easy to use and check out. I immediately received an email confirmation as well as a notification when it shipped!!❤️❤️
Date of experience: 15 October 2024
Reply from Air Oasis
Hi,
Thank you for taking the time to leave a 5-star review. We are delighted that you had a positive experience with our checkout process and are also glad a friend recommended our product!
We appreciate your feedback and look forward to continuing to provide you with exceptional air purifiers and services.
I found this company through a Google search. It had good ratings for customer satisfaction. I felt like I could navigate my purchase without a bunch of ads, etc.
Date of experience: 19 October 2024
Reply from Air Oasis
Hi,
Thank you for taking the time to leave a 5-star review. We are delighted that you had a positive experience with our website.
We appreciate your feedback and look forward to continuing to provide you with exceptional air-quality products and services.
Great sale. Very very fast shipping. Received my order in about 24 hrs. Products securely packaged. Can't wait to use them.
Date of experience: 29 October 2024
Reply from Air Oasis
Hi,
Thank you for taking the time to leave a 5-star review. We are delighted that you had a positive experience with our shipping service.
We appreciate your feedback and look forward to continuing to provide you with exceptional air-quality products and services.
$82 usd to ship a small unit is ridiculous! Staff not checking time zone and phoning at 7am about the address info when it was already sent by email. Promising to have a supervisor call to do “something” about the shipping fee and no one ever following up. Paying $82 on Friday for shipping to have the unit here Monday and it still isn’t here! Very bad experience!
Date of experience: 04 October 2024
Reply from Air Oasis
Hi Sharlene,
Thank you for bringing this matter to our attention and we sincerely apologize for the inconvenience you have experienced. We understand that your package was shipped with the expedited method on Monday however, not shipped out as you anticipated on Friday. We want to assure you that we take this issue seriously and are committed to resolving it promptly.
Upon investigating the matter, it appears that FedEx was unable to pick up the package from our warehouse on Friday due to a delay on their end. However, we have since called FedEx to express that these types of shipments are extremely important to go out for our customers to meet their expectations. We understand the frustration this situation has caused you, and we will work closely with FedEx to determine the exact cause and prevent such occurrences in the future.
To rectify this situation, we will take the following step:
1. We will refund the expedited shipping cost that you paid so that you won't have to pay for a delayed service that didn't meet your expectations.
We genuinely apologize for any inconvenience caused and thank you for your understanding in this matter. We value your business and want to make sure you have a positive experience with our company. We will do everything we can to resolve this situation promptly and to your satisfaction.
First, and perhaps most relevant, I am a long-term customer that bought my air purifier back in 2005. I still have the original instructional pamphlet that came with it. I've bought 3 or 4 replacement units since then whenever the UV light within the filter gave out. I would call the 800 number on my original pamphlet to order replacement units. This time around, the 800 number turns out to be a spam number that just gives you an endless series of pre-recorded commercials for other products. So I had to learn how to order your filter online... and found out you changed the original designation from AO3000 to AO3000G3. Kinda confusing for an old curmudgeon still rooted in the 20th century! On the plus side, however, you did give me a 15% discount for being an old veteran. So this time I estimated I might still live another 10 years and ordered 3 units instead of just one! If I'm still around to have to order another unit... I just might give Methuselah a run for his money!
Date of experience: 12 October 2024
Reply from Air Oasis
Hi,
Thank you so much for your thoughtful review! We truly appreciate your loyalty since 2005 and are delighted to hear that you’ve found our air purifiers valuable over the years. We’re sorry to hear about the confusion with the 800 number, but we’re glad you could navigate ordering online and take advantage of the veteran discount.
Your sense of humor and optimism about the future made us smile! Thank you again for your continued support, and we look forward to serving you for many more years to come.
Best regards,
Customer Excellence
Very nice and easy experience shopping with Air Oasis. A bit on the pricey side but id rather have clean air than contaminated pollutants filling our lungs!
Charleston SC is great but it's very humid in summer and we need air cleansing to keep mold away.
Thanks
Pearce
Date of experience: 29 September 2024
Reply from Air Oasis
Hi,
Thank you for taking the time to leave a 5-star review. We are delighted that you had a positive shopping experience. We are glad to hear your air purifier is able to help fight mold from SC's humidity.
We appreciate your feedback and look forward to continuing to provide you with exceptional air-quality products and services.
It was just difficult to try to figure out how many I really needed.
My large bedroom/sitting area is away from other rooms. I do have a large living room, dining room, kitchen and eating area, all open to one space.
I have an upstairs with three bedrooms, two bath, and one large family room.
Date of experience: 26 September 2024
Reply from Air Oasis
Hi,
Thank you for taking the time to leave a 5-star review. We are delighted that you had a positive experience with our website. I'm sorry the number of purifiers you need wasn't too clear. I would recommend choosing one of the bundles or using them for reference when purchasing. You can also reach out to our customer excellence team and we would be more than happy to help you get the right fit for you!
We appreciate your feedback and look forward to continuing to provide you with exceptional air-quality products and services.
I found the product online, it shipped and arrived in a few days. I’m very happy with the product quality and price. Specially I like the size of the Hepa filters and UV lights. The digital panel with the count of airborne particles is most helpful as well. This is a vastly superior product relative to larger competitors such as Dyson, of which I previously owned several products.
Date of experience: 27 August 2024
Reply from Air Oasis
Hi,
Thank you for taking the time to leave a 5-star review. We are delighted that you had a positive experience with your air purifier.
We appreciate your feedback and look forward to continuing to provide you with exceptional air-quality products and services.
I was given a discount coupon, which is great, but couldn’t been applied to a order that included replacements, so I had to place 2 separate order and pay extra shipping. I asked for a credit in the account as done before but they said it can’t be done. Other than that the experience in general was 10 put of 10.
Date of experience: 26 September 2024
Reply from Air Oasis
Hi,
Thank you for taking the time to leave a review, we appreciate all feedback we receive so we can use it to grow. We are glad to hear that almost all of your experiences with us have been good. We are sorry we weren't able to provide a better solution for you, international shipping is very expensive and something we are constantly trying to find ways to improve.
I'm also sorry to hear you had to place two separate orders. This was just due to our discount stacking policies. We don't typically allow discounts to stack since we offer a good amount through our email service, and we would no longer be able to offer nearly as many discounts to our customers if we allowed them to stack as well.
We again would like to thank you for taking the time out of your day to leave a review. If there is anything else we can do to bring you to that 5-star experience, please let us know!
Sincerely,
Customer Excellence
I WOULD GIVE IT 5 STARS FOR EVERYTHING
The Product is superior; the service is excellent; the people are Great !!!
We've been using the Air Oasis for over 10 years now and couldn't be happier with it!!!
Date of experience: 03 October 2024
Reply from Air Oasis
Hi,
Thank you for taking the time to leave a 5-star review. We are delighted that you had a positive experience with our service team and air purifiers.
We appreciate your feedback and are happy to hear we have such a loyal customer! look forward to continuing to provide you with exceptional air-quality products and services.
Jasmine was extremely helpful and professional. I explained to her that I wanted to purchase an IonicAir UV Purifier, if you still had one, to replace our 25 year old Shaklee AirSource 3000. Jasmine made it happen and was able to sell us the replacement module as well.
Date of experience: 23 September 2024
Reply from Air Oasis
Hi,
Thank you for taking the time to leave a 5-star review. We are delighted that you had a positive experience with our service team and that Jasmine was able to help resolve your problems.
We appreciate your feedback and look forward to continuing to provide you with exceptional air-quality products and services.
