I have just received our beautiful dining table. Firstly I asked when I ordered the table, whether we could opt for the quickest delivery possible, as we needed our table for an event this weekend. They delivered! Nothing was too much trouble. Our delivery team Luke and Shane were so lovely, patient and professional. They made the whole process a breeze, even when assembling the very large dining table while trying to keep noise to a minimum as my son was asleep upstairs (we didn’t hear a peep!) Thank you so much from a delighted customer!
Delivery department is excellent. Easy to get hold of and great communication. Shane & Andrew provided first class white glove delivery service. Thank you!
Date of experience: 23 October 2024
Reply from Sweetpea & Willow
Thank you for such a lovely review. We shall pass on your great feedback to all our teams.
Amazing service. I wanted a specific pillow from a European supplier that they stock. I saw it on the suppliers website (the supplier don’t sell direct to consumer, only via stockists) but not on S&W site. I asked them if they could get it for me and S&W made me a same day custom listing on the website so that I could buy it through them.
Exceptional service. From online search and selection then phone advise with Lucy and prompt delivery everything was just great Fill five star Thanks for great service
The sofa is fantastic quality and the team is extremely helpful at answering queries and getting the specifications just right. The delivery team of Tony and Luke were lovely too. Very friendly, respectful about shoes etc. and got the sofa exactly how we wanted it.
Date of experience: 24 September 2024
Reply from Sweetpea & Willow
Hello Sophie,
Thank you for leaving a review, we do appreciate it. We are delighted you love the sofa and our service. We will pass on your lovely comments to our teams.
Really lovely experience from ordering to delivery. Emma was very helpful with my order, making all the changes I requested. Shane and Tony were very professional when delivering and installing the new sofa. Delivered on time and wore shoe protectors to protect the flooring. The Lansdowne sofa is perfect. Really well made and comfortable. Very happy client!!
Really helpful customer service who informed me the mirror I’d ordered would take longer than usual to arrive. They kindly took the time to suggest alternatives which would come more quickly. I decided to keep to my original order in the end which arrived yesterday. We are absolutely thrilled with the mirror which is unique and fits perfectly with our decor. Thank you S&W!
Date of experience: 07 August 2024
Reply from Sweetpea & Willow
Hello Helen,
Thank you so much for the lovely review, we are so glad you love your mirror and thank you for your understanding with the slight delay.
We look forward to serving you again in the near future.
Unfortunately I’ve given one star as could not send on no stars ..? Sofa I received was marked in several Places …piping hanging right off I was Offered a repair on a brand new sofa can you believe which I obviously refused Was going to exchange for a different sofa they were not willing to assist with my requests I required in leather I’m a 63 year old woman… I’m disabled I suffer from complex health conditions which all this stress have caused my Asthma to worsen On delivery I had to have my windows removed at my own expense and choice as had no other choice I have requested a refund due to the attitude I’ve experienced I have advised I want this sofa removed asap To make room for new sofa I have purchased from another company which needs to be paid for as they will not refund me untill sofa has been collected They are expecting me to pay for the removal of the window If I was returning for any other reason would be happy to do Apparently a meeting had been held with Natalie and the director who is refusing to pay for the window fitter to remove and replace my window back This has been reported to trading standards Obviously under the circumstances the sofa Dose not meet description …. not of satisfactory quality… not fit for purpose If sofa would have arrived with no faults I would not be facing this issue
Date of experience: 09 September 2024
Reply from Sweetpea & Willow
Hello Debbi,
Thank you for your review and we are so sorry you haven’t felt happy with our service.
Firstly, we are so sorry that you are suffering from various health issues and sincerely wish you well.
Without prejudice: We are in regular communication with you directly on email.
This is a very unusual case for us as we have never had a customer asking for us to cover the cost of the removal of their window before.
We must point out that we asked the following mandatory questions online when you purchased, and you answered as follows - 1. What type of property will we be delivering to?: Flat 2. Is delivery required upstairs?: No 3. Is parking easily available close to the entrance?: Yes 4. Please ensure you have measured your entrance/hallways/stairwells to make sure the goods you have ordered will fit ?: Yes
Please note that the time of your purchase there was no mention of removing a window.
Also, may I point out that when our delivery team arrived at your location, the window hadn’t been removed and I hope you understand but our team could not be expected to wait around for hours, so the sofa was left for your hired help to bring into the room of choice. This was unfortunate as our team are trained to lift and be very careful when manoeuvring to avoid any damage or external pipping to be pulled off. Putting that to one side, we did offer to send out our head technician to your property and to fix the piping. This was refused by you. We then offered a full refund on collection of the sofa, and this has been accepted by you. We now await your availability of dates and times, so that we can put this matter to a close.
Please continue to communicate with us via email, so that we can action the pickup and refund as soon as possible.
The rocket decanter I'd been coveting for a while come on sale at a significantly reduced price with Sweet Pea and Willow. So I've got a great product at a great price and delivered with great service.
I ordered a sculpture in early July. It arrived promptly but sadly was damaged with a piece broken off. The customer service was brilliant, replying immediately and after sending images, assessed the situation quickly. A replacement was sent, wrapped in copious layers of bubble wrap and perfect in every way. A beautiful ornament and an efficient, caring company. Well done Sweetpea & Willow
Date of experience: 03 July 2024
Reply from Sweetpea & Willow
Hi there Ian,
Thank you for the fabulous review and also your patience with the damaged piece. We are delighted we could replace it so quickly and efficiently.
Dan and Shane came to deliver heavy furniture, they went above and beyond to make sure it was delivered smoothly and so it was. They were an absolute pleasure; personable, professional with great auras. The job was done quickly and thoroughly. Wish all delivery drivers were just like them!
Date of experience: 16 July 2024
Reply from Sweetpea & Willow
Thank you for the wonderful review. We will be sure to pass on your lovely feed back to our teams.
I ordered a Eve fruit bowl and it is just beautiful. Delivered by Andrew and really well packaged for a fragile item. I’m So pleased with my fruit bowl. Would definitely recommend and will definitely check their site if I need anything in the future.
Date of experience: 29 August 2024
Reply from Sweetpea & Willow
Mich,
Thank you for your lovely review and we will pass on your feedback. Do enjoy your Eve fruit bowl, one of our favourites!
Lovely table and delivery was bang on time. Shane and Luke from the delivery team were outstanding (10/10) with proactively taking their shoes off before coming inside even before I asked, incredibly polite, approachable and professional. They carried in and assembled the table (top of which alone was 90 kgs!) without a single complaint or any issue and I was very grateful for their service.
Date of experience: 01 August 2024
Reply from Sweetpea & Willow
Hello Eileen,
Thank you for the kind review. We will be sure to pass on your lovely feedback to our delivery team.
We do hope you enjoy your table for years to come.
Super impressed with Sweetpea & Willow. We have purchased smaller items from them before but never furniture. Our furniture arrived very quickly and the delivery team - Luke & Dan - were great - so polite, friendly and efficient. Top marks.
Date of experience: 04 July 2024
Reply from Sweetpea & Willow
Hello Nick,
Thank you for being a repeat customer that does mean a lot to us.
We appreciate your review and will make sure all our teams receive the positive feedback.
Great service from start to finish. I paid for white glove delivery and Shane and Luke were great- assembling the product quickly and efficiently; keeping me informed of timing etc.
I am a regular.
Date of experience: 15 August 2024
Reply from Sweetpea & Willow
Hello Angeli,
Thank you for being a lovely regular customer, we appreciate you leaving a review. We so appreciate you coming back to us time again and delighted you love our offering.
We bought 3 sets of EICHHOLTZ counter stools. They are absolutely gorgeous, we were very pleased. The stools are quality, the customer service was attentive, and the purchase and delivery were hassle free. Highly reccomend this shop and Andrew
Date of experience: 25 July 2024
Reply from Sweetpea & Willow
Hello Bets,
Many thanks for your review. We will pass on your great feedback to all our lovely teams.
Quirky Gold Banana Candlestick Holders. Bought a pair to put on my dining room table. Something a little quirky. Certainly a talking point in our house. Delivered quickly and well packaged. Would definitely order from them again.
Date of experience: 24 July 2024
Reply from Sweetpea & Willow
Hello Donna,
Ooh we love the idea of these candle sticks on a dining table, how fun.
Thank you for the lovely review, we will pass on your great feedback.
Purchased a sideboard online. Initially had a few challenges with a couple of delivery attempts but once the in-house delivery team got involved, they worked magic! Superb delivery service from Tony, Dan F, Shane & Luke - very professional, friendly and handled the furniture, and our property, with respect. Natalie was absolutely fabulous in Customer Service all the way through, and James was also great in the dispatch team. I would highly recommend Sweetpea & Willow products and service. Very happy with our sideboard - thank you! Despite the challenges experienced, which were out of the control of S&W and well handled by them, 5 stars ⭐️⭐️⭐️⭐️⭐️
Date of experience: 16 April 2024
Reply from Sweetpea & Willow
Hi Mazza,
Thank you for this amazing review.
We will be sure to pass on your feedback to all relevant teams.
We hope you enjoy your side board for many years to come.
