YouGarden Reviews

Bare root roses arrived in just 3 days, excellent delivery time. As usual, plants were labelled, well packaged and in perfect condition. Well rooted and now planted.

Date of experience: 01 November 2024

Recently couriers delivered a package upside down. How long it had been like that is not clear. It must have been a while because the plants in the hanging baskets had come out of their baskets in spite of the restraints to keep them safe.
After easing the plants back into the baskets and hoping for the best, YouGarden were contacted and photos sent showing the result of the courier's carelessness. The problem was dealt with and a credit given very promptly. Five stars to Yougarden and none to the courier.

Date of experience: 30 October 2024

Fast delivery once despatched. Arrived in excellent condition. Bigger than I thought it would be. Would buy from you garden again would also recommend them

Date of experience: 31 October 2024

You Garden often has great offers for plants etc. Communication via email is good. My plants are usually a good standard, well packaged and arrive promptly.

Date of experience: 01 November 2024

Plants arrived very well wrapped, nice buds, colours marked with coloured tape, very helpful. Time will tell as to how they turn out, but so far, so excellent. Gave them a good drink and potted up individually. Thank you.

Date of experience: 31 October 2024

Plants arrived a day late, this was due to the delivery company used. When I opened the box, plants were all on top of each other at one end, hopefully they will recover. More secure system needs to be used as relying on delivery company/driver is not sufficient.

Date of experience: 01 November 2024

Very efficient but had difficulty ordering on line. Persevered as a slight price reduction.
Quick to answer questions on delivery dates etc.
Sure to order for future requirements

Date of experience: 01 November 2024

Yodel driver claimed that the package was refused at the door. We were in at the time and nobody called at our address. The single star represents the fact the parcel was delivered normally by another delivery firm three days later.

Date of experience: 01 November 2024

great plants (I ordered lucky dip perennials) , a wonderful selection and all different, packaging was great and delivered in a very short time. Thank you.

Date of experience: 01 November 2024

I was made to feel like a valued customer, quite unusual these days. Being a geriatric isn't easy in this techno world but You Garden make it so easy even I was able to purchase from them easily. No hesitation at all in recommending this company for their price, quality and excellent customer service.

Date of experience: 25 October 2024

My order was dealt with & dispatched very quickly & efficiently . I was very pleased with my rose bushes . They were well packed by you but unfortunately not well handled by the carrier as the white one was damaged but through no fault of your own . Hopefully it will be ok .

Date of experience: 01 October 2024

I recently received an order which was incorrect - not what I ordered. I have used YouGarden for a few years now and this was the first time I have encountered any problems with them.
However after contacting them and providing evidence of the mix up I was very pleased with the speed of the resolution of this issue. They very quickly pinpointed the problem and immediately sent a replacement order.
Good customer service is the hallmark of a great company - So thanks YouGarden. I'll be back!!!

Date of experience: 28 October 2024

Products dispatched quickly but delivery took a while. They were with the delivery company longer than expected and the plants were dried out when I received them. Watered them immediately so keeping my fingers crossed. Also did not deliver to request left on doorstep.

Date of experience: 28 October 2024

Received a huge box of bulbs 600 for the price of the postage .. as always a great bargain from YouGarden ... just have to be patient and wait until spring to see what I have purchased

Date of experience: 01 November 2024

I have searched everywhere and been unable to find wallflowers this year so ordered some from YouGarden, they arrived very quickly, well packaged, and in good health. I am very pleased, the smell of wallflowers gives such a lift when warmer days seem a long way off. Already planted in pots and borders.

Date of experience: 29 October 2024

Ordered 3 fruit trees and some other plants. Whilst trees were bigger than expected, the pear tree was badly damaged with only 1 branch intact leaving a very lopsided tree. Advised YouGarden and they have dispatched a replacement with no quibble.

Date of experience: 28 October 2024

Always brilliant with their plants and seeds. Knowledgeable staff and great prices. Also the company always have a great selection to choose from

Date of experience: 01 November 2024

Main part of the order cancelled. Allowed me to order and pay. No email sent to inform. Paid £6.99 delivery charge for basically 2 packets of bulbs and a set of houseplants. Wouldn’t have bothered for that. YOU GARDEN refused to refund delivery charge when I contacted to query. Poor product information and awful customer service. Won’t be using this company again

Updated: Not 1 item at all (your reply) That is incorrect YOUGARDEN - it was 5 planters and there was no message in the delivery. Poor response.

Date of experience: 30 October 2024

Ordered the Lavender Hidcote on BOGOF buy l get l free brought 2 made 4. I must say they were the best healthy plants l have ever received through the post. Very satisfied customer will definitely be ordering again. Thank you

Date of experience: 28 October 2024

I purchased two ready planted winter pansy hanging baskets and they were dreadful, it looks like the packer flattened all the plants during the packing procedure.
I contacted customer services with photos and they claimed there is nothing wrong, "keep watering" was the response!!! The kiss of life wouldn't revive these plants!!!

Date of experience: 24 October 2024