Hospitality Industry Quotes

“A soul of hospitality and a heart of humanity is a house of love, peace, freedom, liberty and justice.”
― Oscar Auliq-Ice

“Service is a promise that cannot be seen, touched, or felt through any of our external senses.”
― Jag Randhawa, The Bright Idea Box: A Proven System to Drive Employee Engagement and Innovation

“Stop firefighting. Design the stay. When you build for the guest’s real job to be done, complaints fall and profit follows.”
― M. Jones