karen's Reviews > Horrorstör
Horrorstör
by

this book is a hoot. it gets five stars for concept and design, and a solid 3.75 for execution. i didn't realize when i started this book that the author was guy who wrote yeti vs. bear in Tall Tales with Short Cocks Vol. 4, which was one of the funnier stories in that collection, and has one of the best opening scenes in the broader collection of "stories ever written."
this book is set up like an IKEA catalog, and walks that line between humor and horror without ever putting a ring on either one.
the audience that will get the most out of this is anyone who has ever worked for a significant period of time in a retail environment. not you retail dilettantes who worked a summer job at a bookstore after college before you went off to your lucrative careers in whatever it is people have lucrative careers in nowadays. i'm talking to you people who have been in the trenches. who have been beaten down by the atrocious behavior of customers, the inane made-up terminology in handbooks and orientations, and the complete disconnect between the corporate ideals and the reality of the sales floor. those of you who have smiled through verbal abuse, been used as pawns to test new company directives you knew were destined to fail, been called a "nazi" when relaying policies you had no hand in creating, been victims of ever-decreasing perks as the mucky-mucks cut your hours and benefits from the plush safety of their private jets. who were told you were part of a family, and then forced to sit at the kiddie table with juice boxes and pbj. told that you were important but that loyalty means taking one for the team sometimes for the good of the company. told that Your brand connection is weak, your presentation leaves a lot to be desired, your attitude is aggressive and confrontational and not at all consistent with Core Values. this one's for you, my beleaguered brethren.
this all takes place at orsk, a beige box store IKEA wanna-be whose headquarters are in milwaukee but adopt the faux-european elegance of their competitor:
Over on the wall was a large banner that read: "The hard work makes Orsk a family, and the hard work is free." the completely fake, slightly stilted Euro-phrasing was part of Orsk's fake Ikea act, and Amy couldn't decide if it was slightly annoying or totally offensive. In her opinion, nothing was worse than a store that pretended to be something it was not.
amy is like many poor souls in retail jobs - complacent and unambitious, going through the motions, struggling with student loans, both resenting and needing the work.
The more Amy struggled, the faster she sank. Every month she shuffled around less and less money to cover the same number of bills. The hamster wheel kept spinning and spinning. Sometimes she wanted to let go and find out exactly how far she'd fall if she just stopped fighting. She didn't expect life to be fair, but did it have to be so relentless?
she hates the job, the customers, her younger-than-her boss basil and his commitment to babbling corporatespeak, her hipster co-workers, and the sameness of her days. she's all set to transfer to a different branch to escape some of the irritants when basil offers her a deal: he will approve her transfer and give her 200 dollars cash if she works an overnight shift with both him and another worker: relentlessly upbeat team player/cashier ruth anne. it is to be a very special shift, designed to catch in the act whomever is responsible for a number of incidents of vandalism occurring inside the store. and while it might sound a little inappropriate to invite two female workers to spend the night in the store; workers who are completely unqualified for any sort of security task force, it is all innocently-intended. all the strapping young men were unavailable, and there is an inspection in the morning that needs to go off without a hitch, so time is of the essence. the cash is too tempting to turn down, so amy agrees to spend the night in the dark and spooky store with people who annoy her.
she knew it was going to suck, but she didn't know it was gonna get bloody.
because the orsk store isn't the only building to ever stand on this spot, and tonight the past is coming back with a vengeance, and if you thought retail was torture, you ain't seen nothing yet.
the book is great fun, with fantastic attention to detail as the catalog items introducing each chapter get more and more sinister as the book progresses, and the allusions become darker as what arises out of the "retail hypnosis" maze of the store unleashes its judgments. it's a clever spin on the haunted house story, a parody of consumer culture, and it pokes fun at teevee ghost hunters, hipsters with daddy's credit cards, and companies whose products are sold in shades of "flamingo" and "beaver oak."
if nothing else, it's a lot of fun to hold.
now, please enjoy these retail-themed gifs:








come to my blog!
by
this book is a hoot. it gets five stars for concept and design, and a solid 3.75 for execution. i didn't realize when i started this book that the author was guy who wrote yeti vs. bear in Tall Tales with Short Cocks Vol. 4, which was one of the funnier stories in that collection, and has one of the best opening scenes in the broader collection of "stories ever written."
this book is set up like an IKEA catalog, and walks that line between humor and horror without ever putting a ring on either one.
the audience that will get the most out of this is anyone who has ever worked for a significant period of time in a retail environment. not you retail dilettantes who worked a summer job at a bookstore after college before you went off to your lucrative careers in whatever it is people have lucrative careers in nowadays. i'm talking to you people who have been in the trenches. who have been beaten down by the atrocious behavior of customers, the inane made-up terminology in handbooks and orientations, and the complete disconnect between the corporate ideals and the reality of the sales floor. those of you who have smiled through verbal abuse, been used as pawns to test new company directives you knew were destined to fail, been called a "nazi" when relaying policies you had no hand in creating, been victims of ever-decreasing perks as the mucky-mucks cut your hours and benefits from the plush safety of their private jets. who were told you were part of a family, and then forced to sit at the kiddie table with juice boxes and pbj. told that you were important but that loyalty means taking one for the team sometimes for the good of the company. told that Your brand connection is weak, your presentation leaves a lot to be desired, your attitude is aggressive and confrontational and not at all consistent with Core Values. this one's for you, my beleaguered brethren.
this all takes place at orsk, a beige box store IKEA wanna-be whose headquarters are in milwaukee but adopt the faux-european elegance of their competitor:
Over on the wall was a large banner that read: "The hard work makes Orsk a family, and the hard work is free." the completely fake, slightly stilted Euro-phrasing was part of Orsk's fake Ikea act, and Amy couldn't decide if it was slightly annoying or totally offensive. In her opinion, nothing was worse than a store that pretended to be something it was not.
amy is like many poor souls in retail jobs - complacent and unambitious, going through the motions, struggling with student loans, both resenting and needing the work.
The more Amy struggled, the faster she sank. Every month she shuffled around less and less money to cover the same number of bills. The hamster wheel kept spinning and spinning. Sometimes she wanted to let go and find out exactly how far she'd fall if she just stopped fighting. She didn't expect life to be fair, but did it have to be so relentless?
she hates the job, the customers, her younger-than-her boss basil and his commitment to babbling corporatespeak, her hipster co-workers, and the sameness of her days. she's all set to transfer to a different branch to escape some of the irritants when basil offers her a deal: he will approve her transfer and give her 200 dollars cash if she works an overnight shift with both him and another worker: relentlessly upbeat team player/cashier ruth anne. it is to be a very special shift, designed to catch in the act whomever is responsible for a number of incidents of vandalism occurring inside the store. and while it might sound a little inappropriate to invite two female workers to spend the night in the store; workers who are completely unqualified for any sort of security task force, it is all innocently-intended. all the strapping young men were unavailable, and there is an inspection in the morning that needs to go off without a hitch, so time is of the essence. the cash is too tempting to turn down, so amy agrees to spend the night in the dark and spooky store with people who annoy her.
she knew it was going to suck, but she didn't know it was gonna get bloody.
because the orsk store isn't the only building to ever stand on this spot, and tonight the past is coming back with a vengeance, and if you thought retail was torture, you ain't seen nothing yet.
the book is great fun, with fantastic attention to detail as the catalog items introducing each chapter get more and more sinister as the book progresses, and the allusions become darker as what arises out of the "retail hypnosis" maze of the store unleashes its judgments. it's a clever spin on the haunted house story, a parody of consumer culture, and it pokes fun at teevee ghost hunters, hipsters with daddy's credit cards, and companies whose products are sold in shades of "flamingo" and "beaver oak."
if nothing else, it's a lot of fun to hold.
now, please enjoy these retail-themed gifs:
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Reading Progress
November 13, 2014
–
Started Reading
November 13, 2014
– Shelved
November 14, 2014
–
Finished Reading
Comments Showing 1-50 of 77 (77 new)
message 1:
by
SUSAN *Nevertheless,she persisted*
(new)
Nov 16, 2014 03:35PM
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*has flashback*
Smile at the insane customer...smile at the insane customer...
But ma'am, Kmart doesn't sell wedding dresses. Really.
*curls into fetal position*
Is this idiot really my boss, or is there a hidden camera somewhere?
*rocks back and forth in corner*
It's payday! Let me open my check!
*weeps openly*
but NOT kmart managers. because that is bananas
I worked retail for an embarrassing number of years. I even spent some time in that dreaded store manager gig. You know who is more annoying than store managers, DISTRICT MANAGERS.
The. Worst.
(this is actually really funny because my husband is a regional manager for a retail chain, but it was NOT the one I worked for and I can guarantee my hubby is nothing like the DM troll I had)
Highlights of my time as a retail manager include:
Using my breast pump in our security closet and having to take calls and answer questions over the walkie talkies with the sound of my pump going in the background.
Responding to the alarm system issues at all hours of the morning because the wind would frequently blow too hard and shake the front doors setting off the sensor.
Staying overnight during the holiday season to recover and reset floor plans
Having to provide testimony in a federal case because a gun sold in our store ended up a straw purchase and was used in a crime spree covering two states.
Having a customer call 911 in my store because I was "being mean to him."
Needless to say, I don't miss retail at all, but this book sounds like it would help me remember why the hell I worked so hard to get out. Thank you Karen for the wonderful review, I will be adding it.
i had someone call the cops on me one time, too. the world is full of lunatics.
keep posting your memories - i could use a laugh!
So many stories... Let's see, how about staff shenanigans..
So without giving too much away, the retailer I worked for was Dick's Sporting Goods. Our location was in a mall, in a Big 10 college town. I had actually moved to said college town to attend the university there and ended up staying. Anyway, this detail is important because football weekends were INSANE. We had a request off list that would be full months in advance and then we would always have to over schedule because at least one or two people would be too drunk/hung over/ would rather go to the game and not able to make it in for their shift.
I had one staff member making multiple trips to the bathroom to throw up during her shift (we have a thing called "breakfast club" here so the drinking on game days starts at 6:00 am. Plenty of time to get drunk and then come in for an afternoon shift). As mad as I was that she came in wasted, I appreciated her dedication to a minimum wage part time gig so I sent her home but didn't even write her up.
And because most of our staff were young, physically active, frequently attractive students, there were some staff hook ups. I happened to walk in on one such hook up in the back storage room (turns out treadmill boxes are nearly bed sized when laid flat out).
Some things cannot be unseen.
There were actually quite a few instances of people hooking up while on the clock but I didn't find out about most of them until much later. I have actually been to the weddings of two couples that met while working at my store and another couple moved to the west coast together and are now engaged. <3
You hear stories about people getting locked in a store after they are closed, well it happened in my store to the same assistant manager, TWICE. The first time it was a couple of footwear associates that didn't realize everyone else had already left and the manager set the alarm and walked out then happened to see them through the display windows walking toward the front of the store. (*Should never have happened bc we run a labor report that would flag if anyone was still clocked in, but whatever). The SECOND time was an actual customer that had been in a fitting room and started yelling when the lights turned out. (because apparently the multiple closing announcements went unheard?)
And I have a thousand lost kid stories but the best was a missing 4-year old. Mom thought kiddo was with dad, dad thought kiddo was with mom, yada yada. Anyway, we did the Code Adam drill and after 10 minutes of not finding the kid, we called in mall security. Turns out this little 4 year old had wandered out of our store and made it about 6 stores down where he was distracted by the Victoria's Secret window displays.
And just so you know that I was as big of a disaster as most of my staff, one day I was counting down the safe and went to stand up but managed to hit my head right on the corner of the magnetic locking mechanism effectively knocking myself unconscious. I was only out for about 10 seconds, but as soon as one of my department leads found out what happened, he gleefully skipped off to the security room to watch the security footage.
Repeatedly.
To anyone who wanted to see.
We were all a total train wreck. But I loved them and they are the only thing I miss about retail.
At the bicycle store someone (not I) locked in one of the mechanics one night. She called the cops who had the lock & bolt cut off of the back door grate. (Why she did not call me or anyone else with keys is another mystery man was not meant to know.)
I keep an office up on the 3rd floor of the shop that I use during my infrequent stays in the US. I got locked in one evening by people that had seen me not more than 20 minutes earlier. Fortunately, my keys let me open the front door, wrangle my hands around the front grates, unlock them and skip around to the back to re-enter and then lock up normally...
Retail is a an experience :-)
AW, hell. I'd be screwed. I am totally that 7:58 asshole. I'm the one who comes in screaming, "I KNOW YOU'RE CLOSING IN THREE MINUTES AND I AM SO SORRY I JUST HAVE TO GET THIS REALLY FAST AND I PROMISE I'LL BE OUT OF HERE..." while running like a lunatic down the aisle and grabbing things and then throwing them on the counter with an "I'M SO SORRY I KEPT YOU HERE LATE! NOW YOU'LL NEVER GET HOME AND IT'S ALL MY FAULT!" and the clerks are all, "Can you please shut up now? Here's your crap. Leave."
I never could endure a retail position. The longest I lasted was 3 months at a drugstore. Well, and the six years of being holiday help for six weeks at the perfume store...which is like the best and worst of retail all mashed up into a super short period of time and probably not the preferred introduction for the uninitiated. But that was survivable because it was limited. You can deal with all sorts of hell when you know you're done Dec. 31st.
But onto the review. You make this book sound delightful. Mainly, I love the IKEAness of it. That just tickles me in all the right ways (meaning, ways that don't involve anyone actually touching me)
Yeah It is so funny, again that's inspired by your review so I didn't like to repeat
and I guess you're even more reason to make me get the rate 4 not 3 since you remind me with that line of Amy life
Thank you again
but man, that cheesecake is expensive!
i just walked around my house reading this to everyone. i needed the laugh- thank you! :)
Also, there was one of those ambiant water fountians in the corner. It was meant to create a Zen-like atmosphere, but mostly made us employees constantly think we had to pee.
And don't even get me started on the bird clock. F*ing bird clock.
So yes, only a summer job, but I suffered. Oh yes, I suffered. And I returned the NEXT summer, but only because I got a $0.10 raise, which was more than the other places were offering. Also, after my initial stint at a local burger joint, I had no desire to return to food service. You wouldn't either if you'd had a milkshake machine explode (yes, literally) all over you and face the wrath of everyone because fixing the thing took more than 24 hours. People are cranky when they don't get their Mc-Milkshakes!
Peigi Marshall wrote: "Very simply, this is the absolutely best (and true) review I have ever read. Yes, I have also worked retail for an embarrassing number of years and spent years as a store manager of a chain that no longer exists in the digital age, all on my way to a totally worthless graduate degree. However, I have never been able to put together the feelings, anger, and stress those years cost me in such an open and humorous way without going into a rant on the rich & vicious. Thank you & if you ever write a book, I would love to read it."
ha! i'm glad you can relate to this experience. i...still can, even with my graduate degree. no book yet, but i'll certainly keep you posted, thanks!
I can picture that too well! LOL!
I have worked retail before computers (and their little buddies the scanner) and after computers arrived to add stress & irritation to our lives. I actually had to acquire the ability to count back change without the benefit of a computer display telling me how much change to count back. Other than technology vs. brainpower, the customers, the supervisors, the privileged teens you want to shove into a microwave for a minute or two and of course, corporate overseers who have no idea what you actually sell in their stores - all that is so embarrassingly true!
Again, one incredible Magnum Opus on the world of retail sales. I'm going to go find the book now on Audible and Kindle. Thank you!
Peigi