Best Chatbots Software - Page 27
Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. This functionality includes both external, customer-facing requests and internal, employee-facing requests. Chatbots allow users to interact with an application in a conversational manner, whether textually or audibly, to perform certain functions.
Although chatbots frequently utilize some degree of natural language processing (NLP) or speech recognition to understand written and spoken requests, they primarily function with the help of scripted conversations, which is in contradistinction to intelligent virtual assistants which utilize natural language understanding (NLU) to conduct human-like conversations. Businesses can leverage chatbot technology to automate tasks that formerly required human intervention. Based on a request from a user, the chatbot provides the user with an output, which is a response to the request in text or speech form.
Customer support tools, such as live chat software, help desk software, or contact center software, may already have chatbots implemented as a first line of defense when dealing with customers. However, they are becoming more widely used in other applications, such as sales and marketing knowledge bases. Users may even use them instead of a query language to find certain data points in business intelligence software; by simply typing or speaking a request to a business intelligence platform, a chatbot can provide the proper data. Chatbot capabilities are constantly expanding and becoming more frequently implemented in other types of software.
To qualify for inclusion in the Chatbots category, a product must:
Featured Chatbots Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- User Satisfaction
- Seller Details
24/7 AI Support Bot. From recommending products to providing relevant support documentation.Empower your online business with Pandabot, the AI-powered Sales Assistant that enhances customer engagement
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Assist is an AI-driven chatbot solution that empowers customers with personalized, context-aware, and timely support resources. Personetics Assist is the only digital self-service solution built speci
- 100% Mid-Market
3,726 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Plantt connects to your sales and support tools, analyzing your conversations to create a tailor-made customer experience.
- 100% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Plum Voice is a that allows users to customize interactive voice response (IVR), call routing, and messaging applications to personalize their most frequent automated customer interactions. Users can
- 100% Small-Business
1,066 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Posh AI is committed to democratizing access to banking and accelerating the responsible adoption of AI for financial institutions, transforming how they serve their communities and employees. Posh AI
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
SmartChat Assistant is a platform for creating and seamlessly integrating AI-powered chatbots.
- 100% Enterprise
2,805 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Rapidbott is a chatbot platform designed to help businesses automate their customer interactions across various messaging channels, especially WhatsApp. It allows companies to create and manage chatbo
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
WhatsApp feito para equipes: melhore a colaboração em equipe, previna falhas de comunicação e perda de leads. Automatize comunicações repetitivas como qualificação de leads, perguntas frequentes e ag
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
ResolveAI offers ChatGPT-powered Chatbots for Customer Service. - Create and train chatbots in just minutes with no code! - Upload your documentation PDF, Docx, CSV - Upload your website content with
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Robofy is an innovative platform that allows you to develop your own customized chatbot, powered by ChatGPT, and tailor it to your specific website content. This cutting-edge solution enables you to p
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
RoboMatic is the next generation bot system that can assist people in their daily life. It can be integrated in desktop, web, mobile or IoT applications to be used in businesses or personal purposes.
- 67% Small-Business
- 33% Enterprise
50 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Sara is a breakthrough digital assistant for case managers that does most of the work a human assistant can do in terms of client follow-up, data entry, and documentation—something that typically abso
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Sigma AI is an AI assistant for customer service teams. It drafts responses quickly for common queries like order status, product info, FAQs etc. received via chat/email/social media channels. Sigma A
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Skit.ai is an AI-first SaaS voice automation company that helps enterprises transform the customer experience by automating their contact center queries. With over 10 million hours of training data, S
- 100% Mid-Market
- 33% Small-Business
- Overview
- User Satisfaction
- Seller Details
Innovative engagement between brand and customer Live interaction, data capture and customer profiling Drive incremental sales in physical environments
- 100% Mid-Market