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Top Free Customer Success Software

Check out our list of free Customer Success Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Customer Success Software to ensure you get the right product.

View Free Customer Success Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
21 Customer Success Products Available
(7,150)4.4 out of 5
Optimized for quick response
6th Easiest To Use in Customer Success software
View top Consulting Services for Salesforce Service Cloud
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 38% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.8
    Scalability
    Average: 8.8
    8.5
    Workflow Capability
    Average: 8.7
    8.8
    Performance & Reliability
    Average: 8.9
    8.4
    Ease of Use
    Average: 8.9
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Verified User in Oil & Energy
    AO
    Agentforce 360 solve most automations like this Read review
    joshua v.
    JV
    I love that Salesforce Service Cloud helps us track and maintain student data efficiently from their first year through to alumni. The... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    585,348 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    84,574 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.8
Scalability
Average: 8.8
8.5
Workflow Capability
Average: 8.7
8.8
Performance & Reliability
Average: 8.9
8.4
Ease of Use
Average: 8.9
Verified User in Oil & Energy
AO
Agentforce 360 solve most automations like this Read review
joshua v.
JV
I love that Salesforce Service Cloud helps us track and maintain student data efficiently from their first year through to alumni. The... Read review
Seller Details
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
585,348 Twitter followers
LinkedIn® Page
www.linkedin.com
84,574 employees on LinkedIn®
(659)4.5 out of 5
Optimized for quick response
5th Easiest To Use in Customer Success software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vitally is the AI-powered Customer Success Platform built to help Customer Success teams, CS Ops leaders, and revenue-driven organizations deliver exceptional customer experiences, overcome challenges

    Users
    • Customer Success Manager
    • CSM
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 55% Mid-Market
    • 41% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Vitally features and usability ratings that predict user satisfaction
    8.8
    Scalability
    Average: 8.8
    8.5
    Workflow Capability
    Average: 8.7
    8.8
    Performance & Reliability
    Average: 8.9
    8.5
    Ease of Use
    Average: 8.9
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Verified User in Computer Software
    UC
    The amount of data that can be sent and received by Vitally. At first glance it may be overwhelming but the more complex your processes get the... Read review
    Verified User in Computer Software
    AC
    We are a small startup, and the price point and customization allows us to scale our processes so much faster. Integrates with all of our platforms... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Vitally
    Company Website
    Year Founded
    2017
    HQ Location
    New York
    Twitter
    @vitally_io
    481 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    116 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vitally is the AI-powered Customer Success Platform built to help Customer Success teams, CS Ops leaders, and revenue-driven organizations deliver exceptional customer experiences, overcome challenges

Users
  • Customer Success Manager
  • CSM
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 55% Mid-Market
  • 41% Small-Business
Vitally features and usability ratings that predict user satisfaction
8.8
Scalability
Average: 8.8
8.5
Workflow Capability
Average: 8.7
8.8
Performance & Reliability
Average: 8.9
8.5
Ease of Use
Average: 8.9
Verified User in Computer Software
UC
The amount of data that can be sent and received by Vitally. At first glance it may be overwhelming but the more complex your processes get the... Read review
Verified User in Computer Software
AC
We are a small startup, and the price point and customization allows us to scale our processes so much faster. Integrates with all of our platforms... Read review
Seller Details
Seller
Vitally
Company Website
Year Founded
2017
HQ Location
New York
Twitter
@vitally_io
481 Twitter followers
LinkedIn® Page
www.linkedin.com
116 employees on LinkedIn®

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(2,856)4.4 out of 5
Optimized for quick response
8th Easiest To Use in Customer Success software
View top Consulting Services for HubSpot Service Hub
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with

    Users
    • Customer Success Manager
    • Customer Success Specialist
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 37% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • HubSpot Service Hub features and usability ratings that predict user satisfaction
    8.5
    Scalability
    Average: 8.8
    8.6
    Workflow Capability
    Average: 8.7
    8.7
    Performance & Reliability
    Average: 8.9
    8.6
    Ease of Use
    Average: 8.9
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Verified User in Marketing and Advertising
    AM
    I really like the fact that everything is centralized on one hub or location, and that works with several different integrations at an affordable... Read review
    Verified User in Industrial Automation
    EI
    Data traceability and kpi analysis to better succeed with customer Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    796,443 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,242 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with

Users
  • Customer Success Manager
  • Customer Success Specialist
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 37% Mid-Market
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.5
Scalability
Average: 8.8
8.6
Workflow Capability
Average: 8.7
8.7
Performance & Reliability
Average: 8.9
8.6
Ease of Use
Average: 8.9
Verified User in Marketing and Advertising
AM
I really like the fact that everything is centralized on one hub or location, and that works with several different integrations at an affordable... Read review
Verified User in Industrial Automation
EI
Data traceability and kpi analysis to better succeed with customer Read review
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
796,443 Twitter followers
LinkedIn® Page
www.linkedin.com
11,242 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CustomerSuccessBox is an AI powered customer success software for B2B SaaS. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for

    Users
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 73% Mid-Market
    • 22% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CustomerSuccessBox features and usability ratings that predict user satisfaction
    8.6
    Scalability
    Average: 8.8
    8.7
    Workflow Capability
    Average: 8.7
    8.5
    Performance & Reliability
    Average: 8.9
    8.6
    Ease of Use
    Average: 8.9
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Verified User in Computer Software
    UC
    It seamlessly integrates with all our ticketing, invoicing systems, and our platform! Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2018
    HQ Location
    San Francisco, California
    Twitter
    @CustSuccessBox
    746 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CustomerSuccessBox is an AI powered customer success software for B2B SaaS. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for

Users
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 73% Mid-Market
  • 22% Small-Business
CustomerSuccessBox features and usability ratings that predict user satisfaction
8.6
Scalability
Average: 8.8
8.7
Workflow Capability
Average: 8.7
8.5
Performance & Reliability
Average: 8.9
8.6
Ease of Use
Average: 8.9
Verified User in Computer Software
UC
It seamlessly integrates with all our ticketing, invoicing systems, and our platform! Read review
Seller Details
Year Founded
2018
HQ Location
San Francisco, California
Twitter
@CustSuccessBox
746 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Empowering product-led teams. Salesmachine connects with your product and provides your team with the necessary insights and tools to engage with the right user at the right time with the right conte

    Users
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 69% Small-Business
    • 29% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Salesmachine features and usability ratings that predict user satisfaction
    7.6
    Scalability
    Average: 8.8
    8.4
    Workflow Capability
    Average: 8.7
    7.7
    Performance & Reliability
    Average: 8.9
    8.0
    Ease of Use
    Average: 8.9
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Emeric E.
    EE
    There are other customer success tools but they are way more expensive and not better! The interface is great, you can visualize your customer and... Read review
    Verified User in Telecommunications
    UT
    The easiness of the interface and realtime health insights of our customer base. Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2017
    HQ Location
    Cambridge, Massachusetts
    Twitter
    @salesmachine_io
    3,343 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Empowering product-led teams. Salesmachine connects with your product and provides your team with the necessary insights and tools to engage with the right user at the right time with the right conte

Users
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 69% Small-Business
  • 29% Mid-Market
Salesmachine features and usability ratings that predict user satisfaction
7.6
Scalability
Average: 8.8
8.4
Workflow Capability
Average: 8.7
7.7
Performance & Reliability
Average: 8.9
8.0
Ease of Use
Average: 8.9
Emeric E.
EE
There are other customer success tools but they are way more expensive and not better! The interface is great, you can visualize your customer and... Read review
Verified User in Telecommunications
UT
The easiness of the interface and realtime health insights of our customer base. Read review
Seller Details
Year Founded
2017
HQ Location
Cambridge, Massachusetts
Twitter
@salesmachine_io
3,343 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    We’re your proactive customer success co-pilot. Customerscore.io helps SaaS companies prevent churn and uncover upsell opportunities by giving them a complete, real-time view of their user base. In

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 53% Small-Business
    • 47% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Customerscore.io features and usability ratings that predict user satisfaction
    9.5
    Scalability
    Average: 8.8
    9.4
    Workflow Capability
    Average: 8.7
    9.6
    Performance & Reliability
    Average: 8.9
    9.5
    Ease of Use
    Average: 8.9
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Natalia V.
    NV
    Identifying at-risk and upsell accounts at a glance. Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Brno, CZ
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

We’re your proactive customer success co-pilot. Customerscore.io helps SaaS companies prevent churn and uncover upsell opportunities by giving them a complete, real-time view of their user base. In

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 53% Small-Business
  • 47% Mid-Market
Customerscore.io features and usability ratings that predict user satisfaction
9.5
Scalability
Average: 8.8
9.4
Workflow Capability
Average: 8.7
9.6
Performance & Reliability
Average: 8.9
9.5
Ease of Use
Average: 8.9
Natalia V.
NV
Identifying at-risk and upsell accounts at a glance. Read review
Seller Details
HQ Location
Brno, CZ
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    From Onboarding to Professional Services and Success, post-sales teams are in constant dialogue with your customers. Touchpoints are fragmented, with colleagues working in system silos, driven by sepa

    Users
    • Project Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 51% Mid-Market
    • 28% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Cloud Coach features and usability ratings that predict user satisfaction
    8.0
    Scalability
    Average: 8.8
    7.7
    Workflow Capability
    Average: 8.7
    7.7
    Performance & Reliability
    Average: 8.9
    8.2
    Ease of Use
    Average: 8.9
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Verified User in Broadcast Media
    AB
    Single source of all project data Ability to report at all levels (project, programme, portfolio) Great interface for reports and... Read review
    Celicia D.
    CD
    Having a place where I can manage all my projects Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2005
    HQ Location
    Fort Collins, Colorado
    Twitter
    @cloudcoach
    117 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    48 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

From Onboarding to Professional Services and Success, post-sales teams are in constant dialogue with your customers. Touchpoints are fragmented, with colleagues working in system silos, driven by sepa

Users
  • Project Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 51% Mid-Market
  • 28% Small-Business
Cloud Coach features and usability ratings that predict user satisfaction
8.0
Scalability
Average: 8.8
7.7
Workflow Capability
Average: 8.7
7.7
Performance & Reliability
Average: 8.9
8.2
Ease of Use
Average: 8.9
Verified User in Broadcast Media
AB
Single source of all project data Ability to report at all levels (project, programme, portfolio) Great interface for reports and... Read review
Celicia D.
CD
Having a place where I can manage all my projects Read review
Seller Details
Company Website
Year Founded
2005
HQ Location
Fort Collins, Colorado
Twitter
@cloudcoach
117 Twitter followers
LinkedIn® Page
www.linkedin.com
48 employees on LinkedIn®
(53)4.9 out of 5
12th Easiest To Use in Customer Success software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UpdateAI is the worlds first, and only, Digital Assistant built for Customer Success Managers. By integrating into Zoom we automatically take notes, capture and assign action items, identify risks, an

    Users
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 55% Mid-Market
    • 38% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • UpdateAI features and usability ratings that predict user satisfaction
    9.3
    Scalability
    Average: 8.8
    9.2
    Workflow Capability
    Average: 8.7
    9.3
    Performance & Reliability
    Average: 8.9
    9.4
    Ease of Use
    Average: 8.9
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Kimberly Renee K.
    KK
    UpdateAI seamlessly and automatically records my Zoom calls and then uses AI to provide a smart summary with key highlights, next steps, key... Read review
    Verified User in Computer Software
    UC
    Simple setup so that usage was easy. Any questions or problems have been quickly resolved by their customer support. Easy to set up integrations... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    UpdateAI
    Year Founded
    2020
    HQ Location
    Los Angeles, Californi
    Twitter
    @update_ai
    288 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    14 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UpdateAI is the worlds first, and only, Digital Assistant built for Customer Success Managers. By integrating into Zoom we automatically take notes, capture and assign action items, identify risks, an

Users
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 55% Mid-Market
  • 38% Small-Business
UpdateAI features and usability ratings that predict user satisfaction
9.3
Scalability
Average: 8.8
9.2
Workflow Capability
Average: 8.7
9.3
Performance & Reliability
Average: 8.9
9.4
Ease of Use
Average: 8.9
Kimberly Renee K.
KK
UpdateAI seamlessly and automatically records my Zoom calls and then uses AI to provide a smart summary with key highlights, next steps, key... Read review
Verified User in Computer Software
UC
Simple setup so that usage was easy. Any questions or problems have been quickly resolved by their customer support. Easy to set up integrations... Read review
Seller Details
Seller
UpdateAI
Year Founded
2020
HQ Location
Los Angeles, Californi
Twitter
@update_ai
288 Twitter followers
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Account Management Software Reimagined Prioritize customer retention. Accelerate revenue growth. Transform client relationships. Scale your team with ease. Kapta's software allows Account Management

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 56% Mid-Market
    • 39% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Kapta features and usability ratings that predict user satisfaction
    9.0
    Scalability
    Average: 8.8
    9.2
    Workflow Capability
    Average: 8.7
    9.1
    Performance & Reliability
    Average: 8.9
    8.5
    Ease of Use
    Average: 8.9
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Tony R.
    TR
    Account planning tool for all departments to share. One place where Sales, Client Services, and other departments can each view the "big picture"... Read review
    Lindsay B.
    LB
    Relationship mapping, contact freshness, and key account planning tools help keep you on track. Email forwarding capabilities also help with note... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Kapta
    Year Founded
    2008
    HQ Location
    Boulder, CO.
    Twitter
    @kapta
    1,545 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Account Management Software Reimagined Prioritize customer retention. Accelerate revenue growth. Transform client relationships. Scale your team with ease. Kapta's software allows Account Management

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 56% Mid-Market
  • 39% Small-Business
Kapta features and usability ratings that predict user satisfaction
9.0
Scalability
Average: 8.8
9.2
Workflow Capability
Average: 8.7
9.1
Performance & Reliability
Average: 8.9
8.5
Ease of Use
Average: 8.9
Tony R.
TR
Account planning tool for all departments to share. One place where Sales, Client Services, and other departments can each view the "big picture"... Read review
Lindsay B.
LB
Relationship mapping, contact freshness, and key account planning tools help keep you on track. Email forwarding capabilities also help with note... Read review
Seller Details
Seller
Kapta
Year Founded
2008
HQ Location
Boulder, CO.
Twitter
@kapta
1,545 Twitter followers
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    STAMP is the first and leading Retention Automation Platform. Imagine being able to measure performance scores on key categories of customer needs and from multiple perspectives. STAMP (see http:/

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 82% Mid-Market
    • 18% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • STAMP features and usability ratings that predict user satisfaction
    9.2
    Scalability
    Average: 8.8
    9.4
    Workflow Capability
    Average: 8.7
    10.0
    Performance & Reliability
    Average: 8.9
    8.5
    Ease of Use
    Average: 8.9
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Verified User in Human Resources
    CH
    Fast, easy and systematic way to capture the “voice” of our customers. Read review
    Verified User in Information Technology and Services
    AI
    Ultimately, the platform is highly intuitive. At login, it's aesthetically pleasing and there is no sense of being "Overwhelmed" and no annoying... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Stonegate
    Year Founded
    2005
    HQ Location
    Henderson, US
    Twitter
    @marc_pierce
    168 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

STAMP is the first and leading Retention Automation Platform. Imagine being able to measure performance scores on key categories of customer needs and from multiple perspectives. STAMP (see http:/

Users
No information available
Industries
No information available
Market Segment
  • 82% Mid-Market
  • 18% Enterprise
STAMP features and usability ratings that predict user satisfaction
9.2
Scalability
Average: 8.8
9.4
Workflow Capability
Average: 8.7
10.0
Performance & Reliability
Average: 8.9
8.5
Ease of Use
Average: 8.9
Verified User in Human Resources
CH
Fast, easy and systematic way to capture the “voice” of our customers. Read review
Verified User in Information Technology and Services
AI
Ultimately, the platform is highly intuitive. At login, it's aesthetically pleasing and there is no sense of being "Overwhelmed" and no annoying... Read review
Seller Details
Seller
Stonegate
Year Founded
2005
HQ Location
Henderson, US
Twitter
@marc_pierce
168 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chargebee Retention automates customer retention for online subscription businesses by saving and preventing customer cancellations while helping merchants to learn, improve, and differentiate. As pio

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 56% Small-Business
    • 44% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Chargebee Retention features and usability ratings that predict user satisfaction
    9.3
    Scalability
    Average: 8.8
    8.1
    Workflow Capability
    Average: 8.7
    8.6
    Performance & Reliability
    Average: 8.9
    7.9
    Ease of Use
    Average: 8.9
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Ahmed A.
    AA
    Bright back allows us to configure targeting rules to present customer groups with offers that will drive result . Present my customers with... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Chargebee
    Company Website
    Year Founded
    2011
    HQ Location
    North Bethesda, MD
    Twitter
    @chargebee
    7,339 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,182 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chargebee Retention automates customer retention for online subscription businesses by saving and preventing customer cancellations while helping merchants to learn, improve, and differentiate. As pio

Users
No information available
Industries
No information available
Market Segment
  • 56% Small-Business
  • 44% Mid-Market
Chargebee Retention features and usability ratings that predict user satisfaction
9.3
Scalability
Average: 8.8
8.1
Workflow Capability
Average: 8.7
8.6
Performance & Reliability
Average: 8.9
7.9
Ease of Use
Average: 8.9
Ahmed A.
AA
Bright back allows us to configure targeting rules to present customer groups with offers that will drive result . Present my customers with... Read review
Seller Details
Seller
Chargebee
Company Website
Year Founded
2011
HQ Location
North Bethesda, MD
Twitter
@chargebee
7,339 Twitter followers
LinkedIn® Page
www.linkedin.com
1,182 employees on LinkedIn®
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    FunnelStory is a Customer SuperIntelligence Platform that combines enterprise structured and unstructured data to generate super­intelligence, driving a 90% reduction in surprise churn, tripling custo

    Users
    No information available
    Industries
    • Computer & Network Security
    Market Segment
    • 67% Mid-Market
    • 33% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • FunnelStory features and usability ratings that predict user satisfaction
    8.3
    Scalability
    Average: 8.8
    8.3
    Workflow Capability
    Average: 8.7
    8.3
    Performance & Reliability
    Average: 8.9
    9.0
    Ease of Use
    Average: 8.9
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Pawan S.
    PS
    Really great customer service! Product is very insightful, helps with understanding key activities and signals in the trial. Easy to collect... Read review
    Verified User in Computer Software
    UC
    FunnelStory has been easy to onboard and connect with our other systems of record. Their native analytics are great and it's also straightforward... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2022
    HQ Location
    Los Altos, US
    Twitter
    @FunnelStory
    42 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

FunnelStory is a Customer SuperIntelligence Platform that combines enterprise structured and unstructured data to generate super­intelligence, driving a 90% reduction in surprise churn, tripling custo

Users
No information available
Industries
  • Computer & Network Security
Market Segment
  • 67% Mid-Market
  • 33% Small-Business
FunnelStory features and usability ratings that predict user satisfaction
8.3
Scalability
Average: 8.8
8.3
Workflow Capability
Average: 8.7
8.3
Performance & Reliability
Average: 8.9
9.0
Ease of Use
Average: 8.9
Pawan S.
PS
Really great customer service! Product is very insightful, helps with understanding key activities and signals in the trial. Easy to collect... Read review
Verified User in Computer Software
UC
FunnelStory has been easy to onboard and connect with our other systems of record. Their native analytics are great and it's also straightforward... Read review
Seller Details
Company Website
Year Founded
2022
HQ Location
Los Altos, US
Twitter
@FunnelStory
42 Twitter followers
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    We’re your go-to retention platform. Churnkey reduces churn, facilitates payments, and drives more revenue for companies built on recurring revenue like yours. Our platform makes it easy to quantify

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 50% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Churnkey features and usability ratings that predict user satisfaction
    8.3
    Scalability
    Average: 8.8
    7.8
    Workflow Capability
    Average: 8.7
    8.9
    Performance & Reliability
    Average: 8.9
    9.7
    Ease of Use
    Average: 8.9
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Nataly f.
    NF
    Our company has been using the Churnkey platform for almost 2 years and we have seen great results in our cancellation rate, recovery campaigns,... Read review
    Dan A.
    DA
    Churnkey has been a lifesaver for improving customer retention. Its customizable offboarding flows, actionable insights, and seamless integration... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Churnkey
    Year Founded
    2020
    HQ Location
    Charleston, US
    Twitter
    @churnkey
    504 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

We’re your go-to retention platform. Churnkey reduces churn, facilitates payments, and drives more revenue for companies built on recurring revenue like yours. Our platform makes it easy to quantify

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 50% Small-Business
Churnkey features and usability ratings that predict user satisfaction
8.3
Scalability
Average: 8.8
7.8
Workflow Capability
Average: 8.7
8.9
Performance & Reliability
Average: 8.9
9.7
Ease of Use
Average: 8.9
Nataly f.
NF
Our company has been using the Churnkey platform for almost 2 years and we have seen great results in our cancellation rate, recovery campaigns,... Read review
Dan A.
DA
Churnkey has been a lifesaver for improving customer retention. Its customizable offboarding flows, actionable insights, and seamless integration... Read review
Seller Details
Seller
Churnkey
Year Founded
2020
HQ Location
Charleston, US
Twitter
@churnkey
504 Twitter followers
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Robylon is your complete customer support automation platform. Our advanced AI agent resolves up to 90% of customer queries across chat, email, and voice using proprietary intelligent workflows, while

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 81% Small-Business
    • 7% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Robylon AI features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    9.8
    Ease of Use
    Average: 8.9
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • GM
    We like how Robylon AI can support attendees and in real-time. It is as though an addition of another player in a team who does not sleep. Since we... Read review
    PK
    The most remarkable thing about Robylon AI is the smoothness of the ticket automation. It automatically solves over 60 percent of every incoming... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2024
    HQ Location
    San Francisco, US
    LinkedIn® Page
    linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Robylon is your complete customer support automation platform. Our advanced AI agent resolves up to 90% of customer queries across chat, email, and voice using proprietary intelligent workflows, while

Users
No information available
Industries
  • Computer Software
Market Segment
  • 81% Small-Business
  • 7% Mid-Market
Robylon AI features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
9.8
Ease of Use
Average: 8.9
GM
We like how Robylon AI can support attendees and in real-time. It is as though an addition of another player in a team who does not sleep. Since we... Read review
PK
The most remarkable thing about Robylon AI is the smoothness of the ticket automation. It automatically solves over 60 percent of every incoming... Read review
Seller Details
Year Founded
2024
HQ Location
San Francisco, US
LinkedIn® Page
linkedin.com
17 employees on LinkedIn®
Entry Level Price:£999.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CustomerSure, a UK-based leader in customer feedback, has empowered businesses for over 14 years with our award-winning platform. We simplify collecting Voice of the Customer (VoC) data via web, SMS,

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Enterprise
    • 33% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CustomerSure features and usability ratings that predict user satisfaction
    10.0
    Scalability
    Average: 8.8
    10.0
    Workflow Capability
    Average: 8.7
    10.0
    Performance & Reliability
    Average: 8.9
    7.8
    Ease of Use
    Average: 8.9
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
  • Paul M.
    PM
    The software is easy to use and the CustomerSure team are responsive to our needs, both functionality related and supporting how we make the most... Read review
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2010
    HQ Location
    Newcastle upon Tyne, GB
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CustomerSure, a UK-based leader in customer feedback, has empowered businesses for over 14 years with our award-winning platform. We simplify collecting Voice of the Customer (VoC) data via web, SMS,

Users
No information available
Industries
No information available
Market Segment
  • 50% Enterprise
  • 33% Mid-Market
CustomerSure features and usability ratings that predict user satisfaction
10.0
Scalability
Average: 8.8
10.0
Workflow Capability
Average: 8.7
10.0
Performance & Reliability
Average: 8.9
7.8
Ease of Use
Average: 8.9
Paul M.
PM
The software is easy to use and the CustomerSure team are responsive to our needs, both functionality related and supporting how we make the most... Read review
Seller Details
Year Founded
2010
HQ Location
Newcastle upon Tyne, GB
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®