- Tidio is a customer communication tool that offers features like automated chatbot flows and real-time visitor tracking to manage customer interactions efficiently.
- Reviewers appreciate Tidio's ease of use, quick setup, mobile app for responding to chats, and its ability to unify messages from different platforms in one inbox.
- Users experienced limitations with the free plan, difficulties in customizing the chat widget, lack of phone support, and occasional issues with notifications and AI feature accuracy.