Tidio Reviews & Product Details

Tidio is a helpful live chat tool that offers a wide variety of features and customisation options. It is straightforward to integrate into an existing website and is compatible with most website platforms. Additionally, it includes auto-reply chatbots that can be tailored to suit the user's specific needs. Review collected by and hosted on G2.com.

The tiered pricing can become quite expensive for websites with high traffic that consistently use the chatbot features. Additionally, the customisation options for the chat window or pop-up could be more advanced. Review collected by and hosted on G2.com.

I’ve been using Tidio for a few months now and it’s made managing customer chats so much easier. Setup was quick, and the chatbot builder is very simple to use. Lyro, their AI bot, takes care of most common questions, and I especially like how I can build custom flows for keyword search optimization—it’s helped customers find answers faster and improved my support process.

Another big plus is the unified inbox, which keeps website, Facebook, and Instagram messages all in one place, so I don’t waste time switching between platforms. The only downside is that pricing starts to go up when you need more advanced features, and I wish the AI and custom flows could run at the same time.

Overall, it’s a reliable and easy-to-use tool that saves me a lot of effort in daily customer support. Review collected by and hosted on G2.com.

I really like using Tidio, but it would be even better with more integrations (like CRMs, marketing tools, and payment platforms) and greater customizability in chatbot flows and design. Review collected by and hosted on G2.com.

What I value most is how intuitive the platform is and how quickly it can be set up on a website without the need for advanced technical knowledge. The live chat is very agile, and the integration with email and external applications makes it easy to centralize communication. Additionally, the chatbot function helps answer frequent inquiries and saves time in customer service. Review collected by and hosted on G2.com.

Although it works well, I have noticed that some automations could be more flexible and customizable. At certain times, the learning curve of chat flows becomes a bit confusing and requires trial and error. I also miss more advanced reporting and analytics options, as the current ones are useful but somewhat limited if a more detailed tracking is desired. Review collected by and hosted on G2.com.

What I like best about Tidio is how seamlessly it combines live chat and automation in one easy-to-use platform. The interface is clean and intuitive, making it simple for both beginners and experienced teams to get up and running quickly. I appreciate how the chatbot features can handle common customer questions 24/7, freeing up time for the team to focus on more complex inquiries. Real-time notifications ensure that no message goes unnoticed, and the ability to integrate with multiple channels—such as email, Facebook Messenger, and Instagram—means all conversations are centralized in one place. Overall, Tidio makes customer communication faster, more efficient, and more personal. Tidio’s customer support is responsive, friendly, and genuinely helpful, often resolving issues quickly. Their team provides clear, step-by-step guidance, whether through live chat or email, making it easy to get back on track. Even for more complex questions, they follow up promptly to ensure everything is working as expected. Review collected by and hosted on G2.com.

One drawback of Tidio is that, while it offers powerful features, some of the more advanced tools—such as certain automation flows and integrations—are locked behind higher-tier plans, which can feel limiting for smaller businesses on a budget. The customization options for the chat widget, though decent, could be more flexible to match specific branding needs. At times, the analytics dashboard can feel a bit basic, lacking deeper insights that would help fine-tune customer interactions. Additionally, if you’re handling a high volume of chats, the mobile app can occasionally feel slightly less responsive compared to the desktop version. While these issues aren’t deal-breakers, they are areas where Tidio could improve to make the platform even stronger. Review collected by and hosted on G2.com.

I appreciate Tidio's ability to efficiently handle initial inquiries from prospective guests, which measurably reduces the amount of time I need to personally engage in initial contacts. This feature allows me to focus on more complex and detailed questions, optimizing my workflow. It essentially serves as a reliable filter, handling simpler, repetitive tasks automatically, which contributes to a smoother communication process. This capability has positively impacted my workflow efficiency, providing a noticeable time-saving benefit. Review collected by and hosted on G2.com.

I found the setup process for Tidio to be a little tricky. I'm not very adept with technology, so this aspect posed a challenge, although it wasn't too overwhelming. Also, I would like the service to be available at a reduced price as it would make it more appealing for future repurchase. Review collected by and hosted on G2.com.

I like the convenience of being able to switch between tickets. It really is quite amazing how quickly I can sort through and solve assorted tickets and conversations while also efficiently helping our customers. Review collected by and hosted on G2.com.

I dislike the bugginess and perceived untidiness in the way Tidio is currently written. Sometimes if I'm logged in on my desktop workstation and my laptop I experience my newer conversations and/or tickets not appearing on the first device of the two used. Essentially speaking, I have to refresh Tidio every time I jump back and forth between different systems which can add a buffer to helping out customers who need quick assistance. Other than that however, my Tidio experience has been pretty well rounded for the most part. Review collected by and hosted on G2.com.

I absolutely appreciate Tidio for its exceptionally user-friendly interface, which makes it remarkably easy to use and integrate into our existing systems. This simplicity extends to its setup process, which required minimal time and resources, even for someone with no prior technical experience. I also love the AI integration feature, which I consider cutting-edge and transformative for our operations. It allows seamless connection with our CRM system and provides the ability to transcribe conversations into notes instantly, significantly improving our communication efficiency. Another standout aspect is how Tidio has streamlined our customer interaction by reducing the time required to connect an operator with someone online, thanks to the automated alerts and notifications. This feature has been incredibly beneficial in managing customer relations and tracking leads effectively, offering all the insights we need to enhance our business operations. I find this invaluable for anyone looking to manage clients, leads, and customer interactions efficiently. Overall, Tidio has exceeded expectations with these robust features and insights. Review collected by and hosted on G2.com.

I find that sometimes Tidio can be a little bit slow, particularly when generating alerts or providing notifications. Review collected by and hosted on G2.com.

I find Tidio extremely beneficial for managing our support tickets efficiently. It functions as an extension of our team, allowing us to sort through various requests such as returns, technical service inquiries, order progress, and equipment compatibility questions. The ability to promptly address these requests and segment them to different team members based on their departments is invaluable. I appreciate that we can easily track the status of requests, see who has responded, and have all responses organized in a single thread between the customer and our team. The seamless setup process of Tidio made it simple to get our team on board quickly without any difficulties, and its integration capability with Microsoft Outlook in Teams is a major advantage. These features make it an easy-to-use tool that integrates well with our team's workflow and significantly contributes to our operational efficiency. Review collected by and hosted on G2.com.

I don't like the alert sound. The sound of the ding is unpleasant. Review collected by and hosted on G2.com.

The setup took just a few minutes, and the interface feels clean and intuitive. The live chat and chatbot tools work well together, and I like having everything (website chat, email, and social messages) in one place. It makes managing customer conversations a lot smoother without needing multiple tools. The iOS app also makes it convenient when I am not at my desk. Review collected by and hosted on G2.com.

Some of the more advanced features are locked behind higher plans, which can be limiting if you’re just starting out or testing things. Also, the reporting and analytics could go a bit deeper; it gives you the basics, but not a ton of detail if you want to really analyze trends or agent performance. Review collected by and hosted on G2.com.

Tidio’s intuitive interface and seamless integration with multiple platforms make it incredibly easy to manage all customer interactions in one place. The chatbot automation is powerful yet simple to set up, saving valuable time while still feeling personal. Review collected by and hosted on G2.com.

The real-time chat and AI-driven response suggestions help our team respond faster and more accurately. The analytics dashboard gives clear insights into customer behavior and conversation trends, which is a game-changer for optimizing our support strategy. Review collected by and hosted on G2.com.