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Best Incident Management Software with Ticket creation Capabilities
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(1,185)4.4 out of 5
9th Easiest To Use in Incident Management software
View top Consulting Services for ServiceNow IT Service Management
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
ServiceNow IT Service Management (ITSM) is a comprehensive cloud-based AI software solution designed to streamline and enhance the delivery of IT services within a business. With ServiceNow ITSM, orga
Users
- Consultant
- Software Engineer
Industries
- Information Technology and Services
- Computer Software
Market Segment
- 73% Enterprise
- 21% Mid-Market
ServiceNow IT Service Management Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
128
Incident Management
88
Features
82
Efficiency
76
Integrations
67
Cons
Learning Curve
55
Expensive
47
Limited Customization
41
Customization Difficulty
38
Complexity
35
ServiceNow IT Service Management features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lifecycle Visualization
Average: 8.7
8.9
Constant Monitoring
Average: 8.9
8.3
AI Text Generation
Average: 7.4
Seller Details
HQ Location
Santa Clara, CATwitter
@servicenow52,678 Twitter followers
(945)4.3 out of 5
6th Easiest To Use in Incident Management software
View top Consulting Services for Jira Service Management
Entry Level Price:0 /agent/month
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta
Users
- Software Engineer
- Senior Software Engineer
Industries
- Information Technology and Services
- Computer Software
Market Segment
- 42% Mid-Market
- 39% Enterprise
Jira Service Management Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
33
Integrations
22
Automation
21
Ticket Management
21
Tracking Ease
21
Cons
Learning Curve
27
Steep Learning Curve
23
Complexity
19
Complex Setup
15
Complex UI
10
Jira Service Management features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lifecycle Visualization
Average: 8.7
8.9
Constant Monitoring
Average: 8.9
8.1
AI Text Generation
Average: 7.4
Seller Details
HQ Location
Sydney and San FranciscoTwitter
@Atlassian105,387 Twitter followers
Entry Level Price:Free
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMat
Users
- Software Engineer
- System Engineer
Industries
- Information Technology and Services
- Financial Services
Market Segment
- 66% Enterprise
- 25% Mid-Market
xMatters Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alerting System
66
Ease of Use
55
Alert Management
54
Notifications
42
Automation
33
Cons
Complexity
26
Learning Curve
17
Integration Issues
13
Difficult Setup
11
Missing Features
10
xMatters features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lifecycle Visualization
Average: 8.7
9.3
Constant Monitoring
Average: 8.9
8.8
AI Text Generation
Average: 7.4
Seller Details
HQ Location
Boston, MATwitter
@Everbridge4,787 Twitter followers
Entry Level Price:$19.00
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience
Users
- IT Manager
- IT Director
Industries
- Information Technology and Services
- Computer Software
Market Segment
- 62% Mid-Market
- 21% Enterprise
Freshservice Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
73
Features
39
Automation
36
Customer Support
30
Easy Setup
29
Cons
Missing Features
25
Limited Features
19
Limited Customization
17
Learning Curve
15
Limited Functionality
13
Freshservice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lifecycle Visualization
Average: 8.7
8.3
Constant Monitoring
Average: 8.9
7.8
AI Text Generation
Average: 7.4
Seller Details
HQ Location
San Mateo, CATwitter
@FreshworksInc19,071 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incid
Users
- Software Engineer
- Senior Software Engineer
Industries
- Information Technology and Services
- Computer Software
Market Segment
- 43% Mid-Market
- 39% Enterprise
PagerDuty Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alert Notifications
14
Alerting System
13
Alert Management
12
Easy Integrations
12
Integrations
12
Cons
Expensive
9
Alert Issues
7
Limited Features
6
Missing Features
6
Pricing Issues
6
PagerDuty features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.9
8.2
AI Text Generation
Average: 7.4
Seller Details
HQ Location
San Francisco, CATwitter
@pagerduty25,077 Twitter followers
Entry Level Price:$39.00
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
SolarWinds® Service Desk is an all-in-one service management platform designed to help IT teams and various departments deliver reliable and efficient service. This comprehensive solution integrates t
Users
- IT Manager
- Systems Administrator
Industries
- Information Technology and Services
- Hospital & Health Care
Market Segment
- 68% Mid-Market
- 24% Enterprise
SolarWinds Service Desk Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
13
Asset Management
9
Ticketing System
9
Ticket Management
8
User Interface
8
Cons
Missing Features
5
Asset Management
4
Insufficient Information
4
Expensive
3
Ticketing Issues
3
SolarWinds Service Desk features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lifecycle Visualization
Average: 8.7
8.4
Constant Monitoring
Average: 8.9
5.9
AI Text Generation
Average: 7.4
Seller Details
HQ Location
Austin, TXTwitter
@solarwinds19,807 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Zenduty by Xurrent is an end-to-end incident management platform for real-time alerts, task delegation, and SLA compliance. Seamlessly integrating with over 150+ popular monitoring and ticketing tool
Users
- Software Engineer
- Senior Software Engineer
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 49% Mid-Market
- 27% Small-Business
Zenduty Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
37
Alert Management
35
Integrations
26
User Interface
22
Customer Support
19
Cons
Notification Issues
10
Feature Issues
8
Scheduling Issues
8
Limited Features
7
Missing Features
7
Zenduty features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lifecycle Visualization
Average: 8.7
9.0
Constant Monitoring
Average: 8.9
7.6
AI Text Generation
Average: 7.4
Seller Details
HQ Location
Santa Barbara, USTwitter
@4me261 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
OpsRamp’s modern, SaaS-based platform provides enterprise IT teams and managed service providers comprehensive IT operations management (ITOM) from discovery to monitoring to remediation and automatio
Users
No information available
Industries
- Information Technology and Services
Market Segment
- 52% Enterprise
- 30% Mid-Market
OpsRamp Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Satisfaction
1
Customer Support
1
Customizability
1
Dashboard Quality
1
Ease of Use
1
Cons
Expensive
1
High Licensing Cost
1
Pricing Issues
1
Slow Performance
1
OpsRamp features and usability ratings that predict user satisfaction
7.7
Has the product been a good partner in doing business?
Average: 9.1
7.7
Lifecycle Visualization
Average: 8.7
8.8
Constant Monitoring
Average: 8.9
10.0
AI Text Generation
Average: 7.4
Seller Details
Twitter
@OpsRamp1,471 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
BigPanda provides Event Correlation and Automation, powered by AIOps, that helps operations teams detect, respond and resolve IT incidents faster and more easily than ever before. As enterprises mod
Users
- Developer
- Engineer
Industries
- Information Technology and Services
- Computer Software
Market Segment
- 56% Enterprise
- 38% Small-Business
BigPanda Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alerting System
1
Alert Management
1
Automation
1
Easy Integrations
1
Incident Management
1
Cons
This product has not yet received any negative sentiments.
BigPanda features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
9.3
Lifecycle Visualization
Average: 8.7
9.4
Constant Monitoring
Average: 8.9
0.0
No information available
Seller Details
Twitter
@bigpanda3,090 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Opsgenie is a modern incident management solution for operating always-on services. Trusted thousands of customers worldwide, Opsgenie provides solutions for alerting and on-call management. We enable
Users
No information available
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 52% Mid-Market
- 29% Small-Business
Opsgenie Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Integrations
2
Integrations
2
Alerting System
1
Alert Management
1
Automation
1
Cons
Scheduling Issues
2
Confusing Interface
1
Confusion
1
Limited Customization
1
Limited Visibility
1
Opsgenie features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.9
7.3
AI Text Generation
Average: 7.4
Seller Details
Twitter
@Atlassian105,387 Twitter followers
Ownership
NASDAQ:TEAMEntry Level Price:Free
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
OnPage critical communication and incident alert management system enables rapid resolution of critical IT, healthcare, or IoT incidents through efficient HIPAA-secure communication. With OnPage, h
Users
- Physician
- Owner
Industries
- Hospital & Health Care
- Information Technology and Services
Market Segment
- 53% Small-Business
- 29% Mid-Market
OnPage Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
50
Notifications
24
Alert Management
23
Intuitive
14
On-Call Services
14
Cons
Notification Issues
29
Sound Issues
19
Missing Features
11
Call Issues
6
Confusion
6
OnPage features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.1
Lifecycle Visualization
Average: 8.7
8.5
Constant Monitoring
Average: 8.9
7.5
AI Text Generation
Average: 7.4
Seller Details
HQ Location
Waltham, MATwitter
@On_Page1,078 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to b
Users
No information available
Industries
- Hospital & Health Care
- Information Technology and Services
Market Segment
- 50% Mid-Market
- 39% Enterprise
Serviceaide ChangeGear Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Integrations
7
Asset Management
5
Incident Management
5
Ticketing System
5
Collaboration
4
Cons
Delays
4
Missing Features
4
Outdated Interface
4
Poor Customer Support
4
Slow Performance
4
Serviceaide ChangeGear features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
7.9
Lifecycle Visualization
Average: 8.7
7.3
Constant Monitoring
Average: 8.9
6.4
AI Text Generation
Average: 7.4
Seller Details
HQ Location
San Jose, CaliforniaTwitter
@ServiceAide11 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
SolarWinds® Web Help Desk® (WHD) is designed as easy-to-use help desk and service desk ticketing and asset management software, that helps IT technicians and help desk support members simplify and str
Users
No information available
Industries
- Information Technology and Services
- Education Management
Market Segment
- 61% Mid-Market
- 23% Enterprise
SolarWinds Web Help Desk Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Cons
Feature Issues
1
Missing Features
1
Outdated Interface
1
SolarWinds Web Help Desk features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.1
8.7
Lifecycle Visualization
Average: 8.7
8.3
Constant Monitoring
Average: 8.9
8.3
AI Text Generation
Average: 7.4
Seller Details
Twitter
@solarwinds19,807 Twitter followers
Ownership
NYSE: SWI- Overview
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Micro Focus is now part of OpenText! OpenText™ Operations Bridge (OpsBridge) automatically monitors and analyzes the health and performance of Hybrid IT resources across any device, operating system,
Users
No information available
Industries
- Information Technology and Services
- Retail
Market Segment
- 106% Enterprise
- 3% Mid-Market
OpenText Operations Bridge (OpsBridge) features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 9.1
10.0
Lifecycle Visualization
Average: 8.7
10.0
Constant Monitoring
Average: 8.9
0.0
No information available
Seller Details
Twitter
@OpenText21,733 Twitter followers
Ownership
NASDAQ:OTEX- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
The pioneer of AIOps, advancing enterprise availability with modern ITOps. Why AIOps? At Moogsoft, we understand that every business leader wants to protect and grow revenue, increase customer satisf
Users
- Analyst
Industries
- Information Technology and Services
Market Segment
- 82% Enterprise
- 18% Mid-Market
Moogsoft Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alerting System
1
Alert Management
1
Dashboard Usability
1
Data Visualization
1
Visibility
1
Cons
Alert Issues
1
Performance Issues
1
Slow Loading
1
Slow Performance
1
Moogsoft features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.7
Lifecycle Visualization
Average: 8.7
8.7
Constant Monitoring
Average: 8.9
0.0
No information available
Seller Details
Seller
MoogsoftYear Founded
2012HQ Location
San Francisco, CaliforniaSimilar Categories
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