Introducing G2.ai, the future of software buying.Try now

Best Queue Management Software for Medium-Sized Businesses

Nana Serwah Nkrahene
NSN
Researched and written by Nana Serwah Nkrahene

Products classified in the overall Queue Management category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Queue Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Queue Management category.

In addition to qualifying for inclusion in the Queue Management Software category, to qualify for inclusion in the Medium-Sized Business Queue Management Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

Show More
Show Less

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

1 filter applied
Clear All
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Sort by
Clear All
5 Listings in Queue Management Available
  • Sort By:
    G2 Score
Waitwhile
(292)4.9 out of 5
Optimized for quick response
1st Easiest To Use in Queue Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Waitwhile is a user-friendly queue management and appointment scheduling solution designed to help businesses optimize their operations and enhance customer experiences. By offering virtual waitlists

    Users
    • Cafe Ambassador
    Industries
    • Retail
    • Consumer Services
    Market Segment
    • 48% Small-Business
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Waitwhile is a user-friendly platform designed to manage appointments and waitlists, providing real-time updates and notifications to both teams and customers.
    • Users frequently mention the ease of use, the ability to manage bookings efficiently, and the valuable insights it provides into daily operations and customer interactions.
    • Users reported occasional delays in syncing across devices, limitations in customization options, and some advanced features being locked behind high-tier plans.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Waitwhile Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    72
    User-Friendly
    41
    Appointment Management
    16
    Messaging Features
    12
    Positive Experiences
    12
    Cons
    Missing Features
    9
    Messaging Issues
    7
    Limited Customization
    6
    Learning Curve
    4
    Mobile Issues
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Waitwhile features and usability ratings that predict user satisfaction
    8.9
    Location-based Peformance Reports
    Average: 8.5
    9.6
    Ease of Use
    Average: 9.1
    8.8
    Clerk Performance Reports
    Average: 8.7
    8.6
    Digital Signage
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Waitwhile, Inc
    Company Website
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @waitwhile
    180 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    39 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Waitwhile is a user-friendly queue management and appointment scheduling solution designed to help businesses optimize their operations and enhance customer experiences. By offering virtual waitlists

Users
  • Cafe Ambassador
Industries
  • Retail
  • Consumer Services
Market Segment
  • 48% Small-Business
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Waitwhile is a user-friendly platform designed to manage appointments and waitlists, providing real-time updates and notifications to both teams and customers.
  • Users frequently mention the ease of use, the ability to manage bookings efficiently, and the valuable insights it provides into daily operations and customer interactions.
  • Users reported occasional delays in syncing across devices, limitations in customization options, and some advanced features being locked behind high-tier plans.
Waitwhile Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
72
User-Friendly
41
Appointment Management
16
Messaging Features
12
Positive Experiences
12
Cons
Missing Features
9
Messaging Issues
7
Limited Customization
6
Learning Curve
4
Mobile Issues
4
View All Pros and Cons
Waitwhile features and usability ratings that predict user satisfaction
8.9
Location-based Peformance Reports
Average: 8.5
9.6
Ease of Use
Average: 9.1
8.8
Clerk Performance Reports
Average: 8.7
8.6
Digital Signage
Average: 8.7
Seller Details
Seller
Waitwhile, Inc
Company Website
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@waitwhile
180 Twitter followers
LinkedIn® Page
www.linkedin.com
39 employees on LinkedIn®
Qtrac Virtual Queuing and Appointment Scheduling Platform
(45)4.7 out of 5
7th Easiest To Use in Queue Management software
Save to My Lists
Entry Level Price:Starting at $531.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qtrac, brought to you by Lavi Industries, offers a world-leading virtual queue management system and appointment scheduling software to optimize customer flow solutions for small, mid-size, and enterp

    Users
    No information available
    Industries
    • Government Administration
    • Retail
    Market Segment
    • 56% Mid-Market
    • 29% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qtrac Virtual Queuing and Appointment Scheduling Platform features and usability ratings that predict user satisfaction
    8.2
    Location-based Peformance Reports
    Average: 8.5
    8.9
    Ease of Use
    Average: 9.1
    8.3
    Clerk Performance Reports
    Average: 8.7
    8.6
    Digital Signage
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Lavi Industries
    Year Founded
    1979
    HQ Location
    Valencia, CA
    Twitter
    @LaviIndustries
    221 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    93 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qtrac, brought to you by Lavi Industries, offers a world-leading virtual queue management system and appointment scheduling software to optimize customer flow solutions for small, mid-size, and enterp

Users
No information available
Industries
  • Government Administration
  • Retail
Market Segment
  • 56% Mid-Market
  • 29% Small-Business
Qtrac Virtual Queuing and Appointment Scheduling Platform features and usability ratings that predict user satisfaction
8.2
Location-based Peformance Reports
Average: 8.5
8.9
Ease of Use
Average: 9.1
8.3
Clerk Performance Reports
Average: 8.7
8.6
Digital Signage
Average: 8.7
Seller Details
Seller
Lavi Industries
Year Founded
1979
HQ Location
Valencia, CA
Twitter
@LaviIndustries
221 Twitter followers
LinkedIn® Page
www.linkedin.com
93 employees on LinkedIn®

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

  • Easily shop for curated – and trusted – software
  • Own your own software buying journey
  • Discover exclusive deals on software
See Exclusive Offers
Qminder
(236)4.6 out of 5
Optimized for quick response
2nd Easiest To Use in Queue Management software
Save to My Lists
Entry Level Price:$389.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qminder is the leading in-person service platform that helps brick-and-mortar organizations manage appointments, walk-ins, and queues with structure, clarity, and data-driven insights. Built for publ

    Users
    No information available
    Industries
    • Higher Education
    • Hospital & Health Care
    Market Segment
    • 53% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Qminder is a product that helps in managing and tracking customers or patients in a queue, providing insights on waiting times and order of arrivals.
    • Reviewers like the ease of use of Qminder, its user-friendly interface, and its ability to keep track of customers efficiently, even for those with limited tech skills.
    • Reviewers mentioned some technical difficulties such as the app crashing, the need for constant monitoring, and the inconvenience of having to input customer numbers for each entry.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qminder Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    20
    Helpful
    13
    Simple
    9
    Convenience
    7
    Customer Engagement
    6
    Cons
    Unnecessary Features
    4
    Booking Issues
    3
    Insufficient Information
    3
    Lack of Customization
    3
    Limited Customization
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qminder features and usability ratings that predict user satisfaction
    8.6
    Location-based Peformance Reports
    Average: 8.5
    9.3
    Ease of Use
    Average: 9.1
    8.9
    Clerk Performance Reports
    Average: 8.7
    8.5
    Digital Signage
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qminder
    Company Website
    Year Founded
    2011
    HQ Location
    London, UK
    Twitter
    @Qminder
    541 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    25 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qminder is the leading in-person service platform that helps brick-and-mortar organizations manage appointments, walk-ins, and queues with structure, clarity, and data-driven insights. Built for publ

Users
No information available
Industries
  • Higher Education
  • Hospital & Health Care
Market Segment
  • 53% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Qminder is a product that helps in managing and tracking customers or patients in a queue, providing insights on waiting times and order of arrivals.
  • Reviewers like the ease of use of Qminder, its user-friendly interface, and its ability to keep track of customers efficiently, even for those with limited tech skills.
  • Reviewers mentioned some technical difficulties such as the app crashing, the need for constant monitoring, and the inconvenience of having to input customer numbers for each entry.
Qminder Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
20
Helpful
13
Simple
9
Convenience
7
Customer Engagement
6
Cons
Unnecessary Features
4
Booking Issues
3
Insufficient Information
3
Lack of Customization
3
Limited Customization
3
View All Pros and Cons
Qminder features and usability ratings that predict user satisfaction
8.6
Location-based Peformance Reports
Average: 8.5
9.3
Ease of Use
Average: 9.1
8.9
Clerk Performance Reports
Average: 8.7
8.5
Digital Signage
Average: 8.7
Seller Details
Seller
Qminder
Company Website
Year Founded
2011
HQ Location
London, UK
Twitter
@Qminder
541 Twitter followers
LinkedIn® Page
www.linkedin.com
25 employees on LinkedIn®
Engageware
(132)4.4 out of 5
8th Easiest To Use in Queue Management software
Save to My Lists
Entry Level Price:$78.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our s

    Users
    • Sales Consultant
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 48% Mid-Market
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Engageware Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Efficiency
    7
    Helpful
    7
    Time-saving
    7
    Customer Support
    6
    Cons
    Learning Curve
    4
    Expensive
    3
    Steep Learning Curve
    3
    Complexity
    2
    Difficult Learning
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Engageware features and usability ratings that predict user satisfaction
    10.0
    Location-based Peformance Reports
    Average: 8.5
    8.8
    Ease of Use
    Average: 9.1
    10.0
    Clerk Performance Reports
    Average: 8.7
    10.0
    Digital Signage
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Engageware
    Company Website
    Year Founded
    2000
    HQ Location
    Tewksbury, MA
    Twitter
    @engageware
    2,906 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    122 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our s

Users
  • Sales Consultant
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 48% Mid-Market
  • 33% Enterprise
Engageware Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Efficiency
7
Helpful
7
Time-saving
7
Customer Support
6
Cons
Learning Curve
4
Expensive
3
Steep Learning Curve
3
Complexity
2
Difficult Learning
2
View All Pros and Cons
Engageware features and usability ratings that predict user satisfaction
10.0
Location-based Peformance Reports
Average: 8.5
8.8
Ease of Use
Average: 9.1
10.0
Clerk Performance Reports
Average: 8.7
10.0
Digital Signage
Average: 8.7
Seller Details
Seller
Engageware
Company Website
Year Founded
2000
HQ Location
Tewksbury, MA
Twitter
@engageware
2,906 Twitter followers
LinkedIn® Page
www.linkedin.com
122 employees on LinkedIn®
WaitWell
(67)4.8 out of 5
Optimized for quick response
3rd Easiest To Use in Queue Management software
Save to My Lists
Entry Level Price:Starting at $250.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    WaitWell is a queuing and booking platform designed for busy service locations, aiming to streamline the customer experience by minimizing wait times and enhancing service efficiency. This solution is

    Users
    No information available
    Industries
    • Higher Education
    • Government Administration
    Market Segment
    • 48% Small-Business
    • 25% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Waitwell is a software solution that allows patients to wait for their same day services at home, at work, or while shopping and accurately advises them when to come to clinic, aiming to minimize their wait time and maximize clinic throughput.
    • Reviewers appreciate the ease of setup with the Waitwell project manager, the seamless integration with other systems, the ability to manage queues effectively, and the overwhelmingly positive user feedback, with over 800 positive Google reviews praising the convenience and positive impact on staff morale.
    • Users experienced issues with inconsistent and unclear wait times, frequent changes in the setup section due to added options, difficulties in configuring holidays and events for multiple queues, and confusion among some users on how to use certain features like QR codes.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • WaitWell Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    User-Friendly
    17
    Customer Support
    16
    Easy Setup
    13
    Customer Service
    10
    Cons
    Missing Features
    4
    Customization Difficulty
    3
    Data Inaccuracy
    3
    Limited Customization
    3
    Technical Issues
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • WaitWell features and usability ratings that predict user satisfaction
    8.4
    Location-based Peformance Reports
    Average: 8.5
    9.5
    Ease of Use
    Average: 9.1
    8.7
    Clerk Performance Reports
    Average: 8.7
    8.4
    Digital Signage
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    WaitWell Inc.
    Company Website
    Year Founded
    2020
    HQ Location
    Calgary, Canada
    Twitter
    @WaitWell2
    90 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

WaitWell is a queuing and booking platform designed for busy service locations, aiming to streamline the customer experience by minimizing wait times and enhancing service efficiency. This solution is

Users
No information available
Industries
  • Higher Education
  • Government Administration
Market Segment
  • 48% Small-Business
  • 25% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Waitwell is a software solution that allows patients to wait for their same day services at home, at work, or while shopping and accurately advises them when to come to clinic, aiming to minimize their wait time and maximize clinic throughput.
  • Reviewers appreciate the ease of setup with the Waitwell project manager, the seamless integration with other systems, the ability to manage queues effectively, and the overwhelmingly positive user feedback, with over 800 positive Google reviews praising the convenience and positive impact on staff morale.
  • Users experienced issues with inconsistent and unclear wait times, frequent changes in the setup section due to added options, difficulties in configuring holidays and events for multiple queues, and confusion among some users on how to use certain features like QR codes.
WaitWell Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
User-Friendly
17
Customer Support
16
Easy Setup
13
Customer Service
10
Cons
Missing Features
4
Customization Difficulty
3
Data Inaccuracy
3
Limited Customization
3
Technical Issues
3
View All Pros and Cons
WaitWell features and usability ratings that predict user satisfaction
8.4
Location-based Peformance Reports
Average: 8.5
9.5
Ease of Use
Average: 9.1
8.7
Clerk Performance Reports
Average: 8.7
8.4
Digital Signage
Average: 8.7
Seller Details
Seller
WaitWell Inc.
Company Website
Year Founded
2020
HQ Location
Calgary, Canada
Twitter
@WaitWell2
90 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
Filters
Filter
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Sort by
Clear All
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Sort by
Clear All
5 Listings in Queue Management Available
  • Sort By:
    G2 Score