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Best Remote Monitoring & Management (RMM) Software with Ticketing Capabilities

Benefits of Remote Monitoring & Management (RMM) Software with Ticketing capabilities include: Tools that help create and manage a ticketing platform that facilitates cross-departamental communication.
Below are the top-rated Remote Monitoring & Management (RMM) Software with Ticketing capabilities, as verified by G2’s Research team. Real users have identified Ticketing as an important function of Remote Monitoring & Management (RMM) Software. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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6 Listings in Remote Monitoring & Management (RMM) Available
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    G2 Score
Atera
(891)4.6 out of 5
Optimized for quick response
3rd Easiest To Use in Remote Monitoring & Management (RMM) software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 61% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Atera is a comprehensive IT management platform that combines remote monitoring, patch management, ticketing, and operational automation for efficient IT operations.
    • Reviewers appreciate Atera's user-friendly interface, robust feature set including AI tools, and its ability to streamline and automate tasks, making it a valuable tool for IT teams.
    • Users mentioned occasional performance issues, limitations in custom reporting and patch approval process, and a desire for more advanced features in lower-tier plans.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Atera Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    481
    Features
    310
    Automation
    257
    Remote Access
    220
    Customer Support
    216
    Cons
    Missing Features
    232
    Limited Features
    158
    Feature Issues
    118
    Improvement Needed
    98
    Expensive
    80
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Atera features and usability ratings that predict user satisfaction
    9.0
    Ease of Admin
    Average: 8.8
    8.9
    Device Management
    Average: 9.0
    8.7
    Service Management
    Average: 8.5
    9.1
    Remote Monitoring
    Average: 9.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atera
    Company Website
    Year Founded
    2011
    HQ Location
    Tel Aviv
    Twitter
    @AteraCloud
    1,670 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    363 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 61% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Atera is a comprehensive IT management platform that combines remote monitoring, patch management, ticketing, and operational automation for efficient IT operations.
  • Reviewers appreciate Atera's user-friendly interface, robust feature set including AI tools, and its ability to streamline and automate tasks, making it a valuable tool for IT teams.
  • Users mentioned occasional performance issues, limitations in custom reporting and patch approval process, and a desire for more advanced features in lower-tier plans.
Atera Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
481
Features
310
Automation
257
Remote Access
220
Customer Support
216
Cons
Missing Features
232
Limited Features
158
Feature Issues
118
Improvement Needed
98
Expensive
80
View All Pros and Cons
Atera features and usability ratings that predict user satisfaction
9.0
Ease of Admin
Average: 8.8
8.9
Device Management
Average: 9.0
8.7
Service Management
Average: 8.5
9.1
Remote Monitoring
Average: 9.1
Seller Details
Seller
Atera
Company Website
Year Founded
2011
HQ Location
Tel Aviv
Twitter
@AteraCloud
1,670 Twitter followers
LinkedIn® Page
www.linkedin.com
363 employees on LinkedIn®
N-able N-central
(523)4.4 out of 5
Optimized for quick response
10th Easiest To Use in Remote Monitoring & Management (RMM) software
View top Consulting Services for N-able N-central
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Join the thousands of MSPs and IT professionals who use N-able™ N-central® to remotely monitor and manage devices and complex networks. Built with security in mind, N-central provides the visibility a

    Users
    • Owner
    • Director
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 62% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • N-able N-central Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    138
    Features
    90
    Automation
    87
    Remote Access
    69
    Customer Support
    66
    Cons
    Missing Features
    66
    Feature Issues
    46
    Needs Improvement
    44
    Learning Curve
    38
    Not User-Friendly
    37
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • N-able N-central features and usability ratings that predict user satisfaction
    7.9
    Ease of Admin
    Average: 8.8
    8.7
    Device Management
    Average: 9.0
    8.1
    Service Management
    Average: 8.5
    9.0
    Remote Monitoring
    Average: 9.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    N-able
    Company Website
    HQ Location
    Morrisville, North Carolina
    Twitter
    @Nable
    16,189 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,141 employees on LinkedIn®
    Ownership
    NYSE: NABL
Product Description
How are these determined?Information
This description is provided by the seller.

Join the thousands of MSPs and IT professionals who use N-able™ N-central® to remotely monitor and manage devices and complex networks. Built with security in mind, N-central provides the visibility a

Users
  • Owner
  • Director
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 62% Small-Business
  • 33% Mid-Market
N-able N-central Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
138
Features
90
Automation
87
Remote Access
69
Customer Support
66
Cons
Missing Features
66
Feature Issues
46
Needs Improvement
44
Learning Curve
38
Not User-Friendly
37
View All Pros and Cons
N-able N-central features and usability ratings that predict user satisfaction
7.9
Ease of Admin
Average: 8.8
8.7
Device Management
Average: 9.0
8.1
Service Management
Average: 8.5
9.0
Remote Monitoring
Average: 9.1
Seller Details
Seller
N-able
Company Website
HQ Location
Morrisville, North Carolina
Twitter
@Nable
16,189 Twitter followers
LinkedIn® Page
www.linkedin.com
2,141 employees on LinkedIn®
Ownership
NYSE: NABL

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N-able N-Sight RMM
(337)4.3 out of 5
Optimized for quick response
9th Easiest To Use in Remote Monitoring & Management (RMM) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    N-able N-sight™ RMM combines remote monitoring and management, remote access, ticketing, and billing capabilities, into one powerful yet easy to use platform that streamlines day-to-operations, combat

    Users
    • Owner
    • President
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 78% Small-Business
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • N-able N-Sight RMM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    72
    Remote Access
    50
    Automation
    36
    Customer Support
    28
    Monitoring
    25
    Cons
    Laggy Performance
    23
    Feature Issues
    20
    Not User-Friendly
    19
    Missing Features
    16
    Learning Curve
    15
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • N-able N-Sight RMM features and usability ratings that predict user satisfaction
    8.2
    Ease of Admin
    Average: 8.8
    8.5
    Device Management
    Average: 9.0
    8.0
    Service Management
    Average: 8.5
    8.9
    Remote Monitoring
    Average: 9.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    N-able
    Company Website
    HQ Location
    Morrisville, North Carolina
    Twitter
    @Nable
    16,189 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,141 employees on LinkedIn®
    Ownership
    NYSE: NABL
Product Description
How are these determined?Information
This description is provided by the seller.

N-able N-sight™ RMM combines remote monitoring and management, remote access, ticketing, and billing capabilities, into one powerful yet easy to use platform that streamlines day-to-operations, combat

Users
  • Owner
  • President
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 78% Small-Business
  • 20% Mid-Market
N-able N-Sight RMM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
72
Remote Access
50
Automation
36
Customer Support
28
Monitoring
25
Cons
Laggy Performance
23
Feature Issues
20
Not User-Friendly
19
Missing Features
16
Learning Curve
15
View All Pros and Cons
N-able N-Sight RMM features and usability ratings that predict user satisfaction
8.2
Ease of Admin
Average: 8.8
8.5
Device Management
Average: 9.0
8.0
Service Management
Average: 8.5
8.9
Remote Monitoring
Average: 9.1
Seller Details
Seller
N-able
Company Website
HQ Location
Morrisville, North Carolina
Twitter
@Nable
16,189 Twitter followers
LinkedIn® Page
www.linkedin.com
2,141 employees on LinkedIn®
Ownership
NYSE: NABL
Pulseway
(115)4.6 out of 5
7th Easiest To Use in Remote Monitoring & Management (RMM) software
Save to My Lists
Entry Level Price:from $39 Tier based pr...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pulseway is RMM software, built to help MSPs and IT teams reduce downtime, take control and become more efficient. Pulseway provides all-in-one IT monitoring and management software, filled with featu

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 55% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Pulseway Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    39
    Customer Support
    36
    Features
    29
    Intuitive
    20
    Remote Access
    19
    Cons
    Missing Features
    21
    Limited Features
    12
    Needs Improvement
    12
    Feature Issues
    11
    Lacking Features
    11
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Pulseway features and usability ratings that predict user satisfaction
    9.3
    Ease of Admin
    Average: 8.8
    9.3
    Device Management
    Average: 9.0
    8.8
    Service Management
    Average: 8.5
    9.4
    Remote Monitoring
    Average: 9.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MMSoft Design
    Year Founded
    2011
    HQ Location
    Dublin, Ireland
    Twitter
    @pulsewayapp
    6,141 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    47 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Pulseway is RMM software, built to help MSPs and IT teams reduce downtime, take control and become more efficient. Pulseway provides all-in-one IT monitoring and management software, filled with featu

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 55% Small-Business
  • 39% Mid-Market
Pulseway Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
39
Customer Support
36
Features
29
Intuitive
20
Remote Access
19
Cons
Missing Features
21
Limited Features
12
Needs Improvement
12
Feature Issues
11
Lacking Features
11
View All Pros and Cons
Pulseway features and usability ratings that predict user satisfaction
9.3
Ease of Admin
Average: 8.8
9.3
Device Management
Average: 9.0
8.8
Service Management
Average: 8.5
9.4
Remote Monitoring
Average: 9.1
Seller Details
Seller
MMSoft Design
Year Founded
2011
HQ Location
Dublin, Ireland
Twitter
@pulsewayapp
6,141 Twitter followers
LinkedIn® Page
www.linkedin.com
47 employees on LinkedIn®
Kaseya VSA
(322)4.1 out of 5
Optimized for quick response
11th Easiest To Use in Remote Monitoring & Management (RMM) software
View top Consulting Services for Kaseya VSA
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capa

    Users
    • Owner
    • IT Director
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 52% Small-Business
    • 42% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kaseya VSA is a product that allows users to manage IT tasks from one place, including endpoint management, server patches, remote connection, and automation tasks.
    • Reviewers appreciate the product's ease of use, its ability to automate tasks with workflows and scripts, and the seamless integration of software applications, which makes day-to-day IT tasks more efficient.
    • Users mentioned issues such as slow loading times for individual computers, difficulties in updating from previous software versions, occasional website downtime, and a lack of direct file transfer methods.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kaseya VSA Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    20
    Automation
    17
    Features
    13
    Remote Access
    13
    Patch Management
    10
    Cons
    Missing Features
    13
    Improvement Needed
    9
    Connectivity Issues
    8
    Feature Issues
    8
    Remote Access Issues
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kaseya VSA features and usability ratings that predict user satisfaction
    7.9
    Ease of Admin
    Average: 8.8
    8.3
    Device Management
    Average: 9.0
    7.9
    Service Management
    Average: 8.5
    8.6
    Remote Monitoring
    Average: 9.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kaseya
    Company Website
    Year Founded
    2000
    HQ Location
    Miami, FL
    Twitter
    @KaseyaCorp
    17,541 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,638 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capa

Users
  • Owner
  • IT Director
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 52% Small-Business
  • 42% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kaseya VSA is a product that allows users to manage IT tasks from one place, including endpoint management, server patches, remote connection, and automation tasks.
  • Reviewers appreciate the product's ease of use, its ability to automate tasks with workflows and scripts, and the seamless integration of software applications, which makes day-to-day IT tasks more efficient.
  • Users mentioned issues such as slow loading times for individual computers, difficulties in updating from previous software versions, occasional website downtime, and a lack of direct file transfer methods.
Kaseya VSA Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
20
Automation
17
Features
13
Remote Access
13
Patch Management
10
Cons
Missing Features
13
Improvement Needed
9
Connectivity Issues
8
Feature Issues
8
Remote Access Issues
6
View All Pros and Cons
Kaseya VSA features and usability ratings that predict user satisfaction
7.9
Ease of Admin
Average: 8.8
8.3
Device Management
Average: 9.0
7.9
Service Management
Average: 8.5
8.6
Remote Monitoring
Average: 9.1
Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
Miami, FL
Twitter
@KaseyaCorp
17,541 Twitter followers
LinkedIn® Page
www.linkedin.com
5,638 employees on LinkedIn®
LogMeIn Central
(211)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Central is a secure, cloud-based remote monitoring and management solution enabling IT professionals to effectively monitor, manage, and safeguard their endpoint infrastructure. ​Whether you have rem

    Users
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 52% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LogMeIn Central Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Connection Speed
    1
    Data Management
    1
    Ease of Use
    1
    Efficiency
    1
    Features
    1
    Cons
    Agent Reliability
    1
    Compatibility Issues
    1
    Delays
    1
    Device Compatibility
    1
    Expensive
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LogMeIn Central features and usability ratings that predict user satisfaction
    9.1
    Ease of Admin
    Average: 8.8
    8.7
    Device Management
    Average: 9.0
    8.1
    Service Management
    Average: 8.5
    9.1
    Remote Monitoring
    Average: 9.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoTo
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    45,156 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,078 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Central is a secure, cloud-based remote monitoring and management solution enabling IT professionals to effectively monitor, manage, and safeguard their endpoint infrastructure. ​Whether you have rem

Users
  • IT Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 52% Small-Business
  • 38% Mid-Market
LogMeIn Central Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Connection Speed
1
Data Management
1
Ease of Use
1
Efficiency
1
Features
1
Cons
Agent Reliability
1
Compatibility Issues
1
Delays
1
Device Compatibility
1
Expensive
1
View All Pros and Cons
LogMeIn Central features and usability ratings that predict user satisfaction
9.1
Ease of Admin
Average: 8.8
8.7
Device Management
Average: 9.0
8.1
Service Management
Average: 8.5
9.1
Remote Monitoring
Average: 9.1
Seller Details
Seller
GoTo
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
45,156 Twitter followers
LinkedIn® Page
www.linkedin.com
1,078 employees on LinkedIn®
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6 Listings in Remote Monitoring & Management (RMM) Available
  • Sort By:
    G2 Score