Best Website Monitoring Software: User Reviews from October 2025

Introducing G2.ai, the future of software buying.Try now

Learn More About Website Monitoring Software

What is Website Monitoring Software?

Website monitoring software allows users to consistently track performance metrics for websites in real time. These metrics can be displayed as reports or on a visual dashboard. Baseline performance metrics can be customized to meet the minimum requirements of maintaining the uptime and performance of websites.

A quality web page is usually the first line of contact customers, partners, and prospective employees have with a company. It can be a reliable resource for anyone wanting to know more about a company or an organization and legitimize a brand to a potential consumer. However, if a company’s web page has any issues, it creates a negative experience that leads to missed sales opportunities and a damaged reputation. Website monitoring tools are designed to ensure this second scenario never happens and that web performance remains consistent for all website visitors.

The term “uptime" means a website is running as expected, with a steady flow of data between the web server and the site’s users. Conversely, “downtime" means any interruption, when incoming web traffic can’t access a complete website. Website performance monitoring software maximizes uptime and minimizes downtime, so new and repeat visitors can enjoy a website as intended, whether learning about a company or engaging with a company’s content. Depending on a company’s network, the complexity of its site, and the level of web activity they experience, website speed, load time, and other performance metrics can vary by the hour. In some cases, a site can crash entirely without warning.

The tools in this category actively monitor a company’s site by web API and transaction monitoring, test it from all angles, and offer real-time alerts when there are outages so companies can quickly address the issue. Some tools in this category generate valuable insights from user activity monitoring that help adjust strategy and web offerings for optimal results. Performance dashboards in certain products offer complete visibility into a website (or websites), so companies can identify potential issues before they arise and continually improve the user experience, which translates to desirable business outcomes across an organization.

What Types of Website Monitoring Software Exist?

Free edition

Many website monitoring software offer free plans. These solutions check customers’ website uptime from a couple of times a day to every couple of minutes. They have a basic performance dashboard and can alert IT staff when the website goes dark. However, they might not offer advanced features such as root cause analysis on what is causing the outage. For small businesses, this is a true bargain if they don’t require an online presence.

Paid edition

Paid website monitoring software provides frequent uptime checks from every couple minutes to under a minute. They also provide comprehensive monitoring services including real user monitoring (web user analytics), website content monitoring (unexpected changes on website content), and multiple location checks (server performance in another geo). These features help companies quickly identify key performance errors which reduces downtime. Any companies that have online shopping transactions or digital-centered strategies are recommended to use the paid edition to ensure a consistent online user experience.

What are the Common Features of Website Monitoring Software?

The following are some core features within website monitoring software that can help users in tracking website performance, observing traffic and user data, and alerting users of technical issues plus their underlying cause:

Uptime monitoring: Uptime monitoring or availability monitoring is tracking a website’s live and accessible feed. An uptime robot tests the website at consecutive intervals with web APIs. These tests simulate attempted sessions from users in various locations or different channels. Following tests by an uptime robot, these programs generate uptime reports detailing a website’s availability. Depending on the platform used, uptime robots might test complete web pages including HTML, CSS, scripts, and images, with corresponding data for how these components load for users. Certain tools also help companies understand their site’s performance as it relates to different browsers, platforms, and countries. Uptime tests may be pre configured in a website monitoring service, or companies may be able to customize and manage tests to meet their preferred specifications.

Downtime alerts: Downtimes are gaps in a website’s uptime, and they usually last from a couple of seconds to hours. Downtime can happen at inconvenient hours or during high-traffic moments. Depending on the situation, it may require immediate attention to get the site back to its regular functionality. Several platforms offer downtime alerts or notifications that ping the appropriate users when a site or certain content becomes unavailable, regardless of the underlying cause. Every second that a site is down is translated to missed sales opportunities or negative user experiences. Downtime notifications instantly call attention to these situations, so administrators can work to quickly find a solution.

Downtime alerts may be customizable so the most appropriate actions can be taken. This can include varying levels of urgency based on the extent of site disruption, different data points related to the problem, or automatic escalations to specific users based on situation details. Downtime alerts don’t fix websites, but they draw attention to performance issues instantly, and in some cases, draw conclusions about the cause. With real-time information, teams can make informed decisions to remedy the problem with as little downtime as possible. Some vendors also set up site public status pages and social media posts to alert customers when the website is down.

Performance data: Along with uptime and downtime, it benefits web administrators to monitor the overall performance of company websites. With certain tools in this category, users collect data such as page speed, element load times, and network data flow, which helps deepen their understanding of the site and user experience. A great website is never complete and requires continued effort to run smoothly. If a company has multiple active web pages, it can benefit from as much data as possible. It’s important to consider various metrics that might help a team maintain each web page at the highest level, and to keep this in mind when researching the features in a possible web monitoring solution.

Real user monitoring (RUM): Digital businesses use RUM to analyze customers’ digital experiences by looking at how online visitors are interacting with a website. It analyzes everything from page load events to HTTP requests to bounce rates. Advanced website monitoring package includes RUM to correlate website performance to revenue generation. If customers start leaving the website and there is no performance issue, companies can identify content issues attributed to a high bounce rate. Since RUM tracks revenue generation on each site, it also allows users to optimize the areas on site that will bring the most revenue down to an accurate dollar amount on every page.

What are the Benefits of Website Monitoring Software?

Increase website performance: Downtime is inevitable, but website monitoring solutions can significantly reduce downtime by alerting users, pinpointing the cause of downtime, and offering suggestions to fix the problem. This will allow IT teams to fix the downtime quickly and keep customers from leaving the sites because of performance issues.

Save money: Average website uptime is around 99.5% and that costs businesses more than $50,000 on average in revenue. That also means the website is down for nearly 43 hours a year. On the other hand, website monitoring cost from free to a couple of hundred dollars a month. There is no reason not to use website monitoring software since they are so inexpensive compared to the benefit they bring.

Increase end-user satisfaction: A quick turnaround on performance issues leads to happier consumers. Website monitoring solutions assist in identifying stress points and bottlenecks within sites to focus on troubleshooting exactly where it is needed. They also provide public status pages to tell end users when there is an outage.

Who Uses Website Monitoring Software?

IT teams: Traditionally, a company’s IT department or IT specialists are tasked with launching, monitoring, and maintaining its web properties. These are the ideal users for web monitoring and testing tools. If there are any performance issues, IT specialists should be the first to know, as they have the skills to fix the problem. The data generated by these platforms is beneficial for IT departments to understand and continuously improve user experience. Additionally, user monitoring features help teams get a clear picture of their audience and their unique interactions with the brand as a whole.

ITSM tool implementation, consulting, and managed services providers: For smaller companies without a designated IT team, companies may outsource website building and maintenance to website design companies or other third-party agencies. Third-party agencies will buy website monitoring software to use on the clients’ sites. While agencies might not be as dedicated as permanent employees, they are cost effective for startups and small businesses.

Software Related to Website Monitoring Software

The following are related solutions that can be used together with website monitoring software to help IT teams track their performance, collect valuable data, and keep things organized throughout the business lifecycle:

Application performance monitoring software: If a company offers any sort of web application it will need to consistently monitor its uptime and performance separately from its primary web page. Application performance monitoring software, or APM software, offers activity monitoring for web applications in a similar fashion to a website monitoring service. Just like a website, application performance varies wildly throughout the day based on several factors, from server connections to user activity, and random events can trigger downtime or other complications. Implementing an APM tool helps teams monitor active applications and their respective uptimes so they can take ongoing action toward maintaining and improving applications.

Network monitoring software: The performance and reliability of IT networks are important for modern businesses, without which they could not run and maintain websites or applications, let alone perform essential job functions. Network monitoring software helps IT departments monitor entire computer networks, track baseline metrics, and be notified of performance issues so they can quickly remedy them. Network monitoring is crucial for larger businesses concurrently running hundreds of computers and executing various programs for internal and external use. A small hiccup in network performance causes substantial problems for an interconnected company and its customer base. These tools provide a holistic view of IT network performance and activity, with infrastructure monitoring and employee monitoring for anyone connected to a primary network.

Website security software: As a company establishes its internal process to monitor websites, it is important to stay conscious of viruses and other cyber threats that could corrupt a website and endanger a company and its customers alike. Website security software is a natural complement to website performance monitoring efforts, helping to protect sites from threats such as data theft and malware. Website monitoring tools may offer certain features of these tools, such as vulnerability monitoring or virus detection, but can not provide comprehensive protection on their own. There are thousands of internet-based threats and more are created each day; website security tools help monitor suspicious activity and build a line of defense against intrusive behavior targeting a company’s web properties.

Challenges with Website Monitoring Software

Software solutions can come with their own set of challenges.

Inefficient optimization strategy: Website monitoring provides performance data but that is usually not enough for businesses to effectively improve customer satisfaction. There is always room for optimization so companies need to determine which sites are the most important for customers and revenue generation. Companies should contextualize network performance to business metrics. For example, a customer might be experiencing slow page speed and load time for two specific sites. One site might have a low bounce rate while the other a high one. The IT team should prioritize the high bounce rate sites that contribute to revenue loss. Instead of trying to fix every problem, businesses need to have a website monitoring strategy that tackles high-impact problems.

Unplanned user growth: Website monitoring doesn’t always predict future growth.

How a website is performing now with 100 users will be different with 10,000 users. Enterprises need to project what the state of their network will be in the future, especially when there is a marketing campaign or new product launch.

Multiple location checks: Companies need to keep in mind that website performance checks are done by API server interactions between one server to another server in different locations. If a US east coast server passes a good performance check, that only shows users on the east coast will experience a good network connection. Companies can’t assume that users on the west coast will have the same experience. Companies should identify where their target customers are located and perform server checks in these locations. This ensures that end users from different locations will experience the same web performance.

How to Buy Website Monitoring Software

Requirements Gathering (RFI/RFP) for Website Monitoring Software

When searching for website monitoring software, companies should first look at their specifically desired data and metrics. For example, the user may be most interested in monitoring and improving performance for response time within their website. Buyers should make a ranked list of the website metrics that most directly address the problems they’re trying to solve, then reference G2 reviews to find the right fit. If the requirement is low, then free tools might even be the best choice.

Prioritizing the desired feature set can help narrow down the potential pool of website monitoring solutions, allowing teams to then apply further considerations for budgets, ease of integration with other systems, security requirements, and more. This holistic approach empowers buyers to move forward with a focused checklist, which can be used in conjunction with G2 scoring to select the best website monitoring product for the business.

Compare Website Monitoring Software Products

Create a long list

Buyers should start with a large pool of website monitoring software vendors. Keeping the desired must-have features in mind, buyers must perform consistent inquiries during demos by which they can effectively compare the pros and cons of each software.

Create a short list

It helps to cross reference the results of initial vendor evaluations with G2 reviews from other buyers, the combination of which will help to narrow in on a short three to five product list. From there, buyers can compare pricing and features to determine the best fit.

Conduct demos

As a rule of thumb, companies should make sure to demo all of the products that end up on their short list. During demos, buyers should ask specific questions related to the functionalities they care most about; for example, one might ask to be walked through a typical performance issue from alerting to remediation within the tool.

Selection of Website Monitoring Software

Choose a selection team

Regardless of a company’s size, it’s important to involve the most relevant personas when beginning the software selection process. Larger companies may include individual team members from e-commerce teams, digital teams, and IT professionals and developers working with the software most closely. Smaller companies with fewer employees might overlap roles.

Negotiation

Many companies offer full monitoring platforms that go beyond website monitoring to include network monitoring, infrastructure monitoring, and more. While some companies will not budge on the configurations of their packages, buyers looking to trim costs should try to negotiate down to the specific functions that matter to them to get the best price. For example, a vendor’s pricing page for website monitoring functionality might only be included with a robust all-in-one monitoring package, whereas a sales conversation may prove otherwise.

Final decision

After this stage, it is important to perform a trial run if possible with a small selection of IT professionals or developers. This will help to ensure that the website monitoring software of choice integrates well with an IT administrator’s systems setup or a developers’ day-to-day work. If the website monitoring tool is well liked and well utilized, the buyer can take that as a sign that their selection is the right one. If not, reevaluation of the options may be necessary.

Best Website Monitoring Software

What is Website Monitoring Software?

Featured Website Monitoring Software At A Glance

G2 Deals

This is how G2 Deals can help you:

Website Monitoring Topics

Learn More About Website Monitoring Software

What is Website Monitoring Software?

What Types of Website Monitoring Software Exist?

What are the Common Features of Website Monitoring Software?

What are the Benefits of Website Monitoring Software?

Who Uses Website Monitoring Software?

Software Related to Website Monitoring Software

Challenges with Website Monitoring Software

How to Buy Website Monitoring Software

Requirements Gathering (RFI/RFP) for Website Monitoring Software

Compare Website Monitoring Software Products

Selection of Website Monitoring Software