Compare ClientSuccess and Gainsight Customer Success 
- Users report that Gainsight Customer Success excels in its Customer Health Scores feature, scoring 8.6, which reviewers mention helps in effectively monitoring customer engagement and satisfaction. In contrast, ClientSuccess has a slightly lower score of 8.5, indicating it may not be as robust in this area.
- Reviewers mention that ClientSuccess offers superior Ease of Use with a score of 8.9 compared to Gainsight's 8.0. Users on G2 appreciate the intuitive interface of ClientSuccess, making it easier for teams to adopt and utilize the software without extensive training.
- G2 users highlight Gainsight's strong capabilities in Playbooks, scoring 8.2, which allows for structured customer engagement strategies. However, ClientSuccess falls short with a score of 7.9, suggesting that its playbook functionality may not be as comprehensive or user-friendly.
- Users say that Gainsight's analytics features, particularly in Opportunity Identification, score 7.8, while ClientSuccess outperforms with a score of 8.1. Reviewers mention that ClientSuccess provides better insights into potential upsell opportunities, making it a more strategic choice for revenue growth.
- Reviewers mention that Gainsight's Customer Monitoring feature scores 8.5, which is on par with ClientSuccess's 8.6. However, users report that Gainsight's reporting capabilities are more advanced, providing deeper insights into customer behavior and trends.
- Users on G2 report that Gainsight's scalability is rated at 8.5, indicating it can grow with your business needs. In contrast, ClientSuccess scores 8.1, suggesting it may not be as flexible for larger organizations or those anticipating rapid growth.
- Customer Success Management Software
- Customer Journey Mapping
- Forecasting SaaS Renewal
There's a lot of functionality in Client Success that helps support our CS Team. Tracking contracts, contacts, emails, support tickets, and last touch...along with all the reporting functionality...keeps us in touch with our customer base at a granular...
There is no messaging feature, to-do's are cluttered and hard to manage, and the parent child relationship for accounts is a mess. The API is very weak and not able to handle a lot of customers. It takes forever to load our client list and seems to...
Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...
The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...
There's a lot of functionality in Client Success that helps support our CS Team. Tracking contracts, contacts, emails, support tickets, and last touch...along with all the reporting functionality...keeps us in touch with our customer base at a granular...
Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...
There is no messaging feature, to-do's are cluttered and hard to manage, and the parent child relationship for accounts is a mess. The API is very weak and not able to handle a lot of customers. It takes forever to load our client list and seems to...
The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...