Gainsight Customer Success (CS) is the command center for post-sale growth, giving CROs and CS leaders the visibility, automation, and AI they need to protect revenue and scale efficiently. Instead of scattered tools and reactive firefighting, teams get a centralized “home base” with powerful capabilities like health scoring to proactively flag churn risks, playbooks and success plans to drive consistent action, CSQL tracking to surface expansion, and journey orchestration to automate the right engagement at the right time.