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Compare Aircall and Dialpad Connect 
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At a Glance
Market Segments
Small-Business (55.2% of reviews)
Small-Business (58.0% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$25 Per user, per month invoiced annually
Aircall
Star Rating
(1,411)4.4 out of 5
Market Segments
Small-Business (55.2% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansDialpad Connect
Star Rating
(3,922)4.4 out of 5
Market Segments
Small-Business (58.0% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Aircall excels in its call recording feature, scoring 9.3, which many find invaluable for training and quality assurance, while Dialpad Connect, with a score of 8.9, also offers this feature but is seen as slightly less robust in terms of user experience.
- Reviewers mention that Dialpad Connect shines in its phone call functionality, achieving a score of 9.2, which users appreciate for its clarity and reliability, whereas Aircall, with a score of 8.8, is noted for good quality but sometimes experiences minor connectivity issues.
- G2 users highlight that both platforms offer excellent ease of use, scoring 9.1 each, but users on G2 note that Dialpad Connect's setup process is slightly more streamlined, reflected in its higher ease of setup score of 9.0 compared to Aircall's 8.8.
- Reviewers mention that Dialpad Connect provides a better experience for conference calls, scoring 8.9, as users find its interface more intuitive for managing multiple participants, while Aircall's score of 8.1 indicates room for improvement in this area.
- Users say that Aircall's personalization options, scoring 8.9, allow for a more tailored experience, particularly in customizing call flows, while Dialpad Connect, with a score of 8.7, offers solid options but lacks some of the depth found in Aircall's features.
- Users on G2 report that Dialpad Connect's VOiP number feature scores an impressive 9.3, making it easier for businesses to manage multiple lines, while Aircall, with a score of 8.8, is effective but may not offer the same level of flexibility in number management.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Free Trial
Aircall
Free Trial is available
Dialpad Connect
Free Trial is available
Ratings
Meets Requirements
8.7
1,162
8.9
3,176
Ease of Use
9.1
1,174
9.1
3,195
Ease of Setup
8.9
648
9.0
1,181
Ease of Admin
8.6
432
8.9
1,104
Quality of Support
8.5
1,075
8.5
2,466
Has the product been a good partner in doing business?
8.2
421
8.9
1,028
Product Direction (% positive)
8.8
1,124
8.2
3,031
Features by Category
Lead Facilitation
Not enough data
7.7
24
Not enough data
7.4
24
Not enough data
8.1
24
Not enough data
8.1
25
Organization
Not enough data
8.1
24
Not enough data
8.9
24
Not enough data
8.8
23
Performance Analysis
Not enough data
8.2
25
Not enough data
8.4
25
Sales Analysis
Not enough data
8.0
23
Not enough data
8.0
23
Generative AI
Not enough data
9.0
14
Not enough data
9.3
14
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.2
545
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.0
344
Not enough data
7.9
420
|
Verified
Not enough data
Generative AI
7.8
213
Not enough data
Functions
8.8
544
|
Verified
Not enough data
8.6
528
|
Verified
Not enough data
8.8
512
|
Verified
Not enough data
Feature Not Available
Not enough data
8.7
452
|
Verified
Not enough data
8.9
469
|
Verified
Not enough data
8.8
495
|
Verified
Not enough data
8.7
452
|
Verified
Not enough data
Agentic AI - Contact Center
8.1
74
Not enough data
8.6
75
Not enough data
8.4
75
Not enough data
8.2
74
Not enough data
Administrative
8.8
537
|
Verified
Not enough data
8.9
542
|
Verified
Not enough data
8.8
560
|
Verified
Not enough data
9.1
489
|
Verified
Not enough data
Feature Not Available
Not enough data
Collaboration Tools
Not enough data
8.7
1270
Not enough data
8.8
286
Not enough data
8.8
43
Not enough data
8.9
321
Not enough data
9.2
46
Meeting Coordination
Not enough data
8.7
1185
Not enough data
8.8
1106
Not enough data
8.9
353
Not enough data
9.2
355
Software Type
Not enough data
8.6
1033
Not enough data
9.0
344
Not enough data
8.9
261
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
8.3
21
Not enough data
8.6
20
Not enough data
8.9
21
Feedback Analysis
Not enough data
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Feedback Sources
Not enough data
8.5
19
Not enough data
8.3
18
Not enough data
7.7
19
Not enough data
8.8
19
Generative AI
Not enough data
8.7
18
Not enough data
8.8
18
Platform
8.3
186
Not enough data
8.7
209
Not enough data
8.8
206
Not enough data
9.0
213
Not enough data
9.0
218
Not enough data
8.8
203
Not enough data
8.9
202
Not enough data
Generative AI
7.5
112
Not enough data
Workforce Management
9.0
206
Not enough data
8.9
203
Not enough data
Call Center Infrastructure (CCI)
8.5
18
Not enough data
8.8
17
Not enough data
8.0
16
Not enough data
8.0
17
Not enough data
Administrative
9.1
218
Not enough data
8.9
217
Not enough data
Platform Basics - VoIP Providers
8.9
18
6.8
13
8.8
17
8.9
14
8.5
17
8.5
13
8.5
17
7.9
14
8.1
16
6.8
13
7.9
16
7.2
13
Basic Communication
8.9
347
|
Verified
9.2
880
|
Verified
Feature Not Available
8.3
420
|
Verified
Feature Not Available
9.1
693
|
Verified
Feature Not Available
8.4
440
|
Verified
8.1
225
|
Verified
8.9
618
|
Verified
8.7
255
9.1
613
|
Verified
Agentic AI - VoIP Providers
8.8
7
7.0
11
8.6
7
8.2
12
8.8
7
7.2
12
8.6
7
7.4
11
Access
8.3
255
8.7
506
|
Verified
8.3
264
|
Verified
8.7
561
|
Verified
8.7
281
|
Verified
9.1
674
|
Verified
Advanced Features
8.1
267
8.6
626
|
Verified
Feature Not Available
8.7
497
|
Verified
8.8
301
|
Verified
9.3
768
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.7
44
7.8
6
8.0
43
8.3
7
Calling
9.3
442
9.0
599
8.7
398
Feature Not Available
9.2
437
9.1
630
9.2
445
9.1
645
8.4
43
8.6
7
Contacts
8.9
431
8.7
642
8.7
410
8.6
569
Feature Not Available
8.5
510
Insights
8.6
427
8.5
486
8.7
413
8.7
547
Feature Not Available
Feature Not Available
7.7
360
Feature Not Available
Feature Not Available
8.3
398
7.5
42
8.5
8
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.8
91
|
Verified
Not enough data
9.2
97
|
Verified
Not enough data
9.0
80
|
Verified
Features
Not enough data
9.1
122
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
89
Not enough data
9.3
113
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
99
|
Verified
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Dialpad Connect are categorized as Outbound Call Tracking, VoIP Providers, and AI Sales Assistant
Unique Categories
Aircall is categorized as Call Center Infrastructure (CCI), Contact Center, AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, and Auto Dialer
Dialpad Connect is categorized as UCaaS Platforms, Feedback Analytics, Google Workspace Communication Tools, and Video Conferencing
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.6%
Consumer Services
10.2%
Financial Services
10.1%
Logistics and Supply Chain
5.9%
Telecommunications
5.4%
Other
54.8%
Marketing and Advertising
10.5%
Information Technology and Services
10.4%
Computer Software
10.0%
Financial Services
5.8%
Real Estate
4.4%
Other
58.9%
Most Helpful Reviews
Aircall
Most Helpful Favorable Review
Hugo M.
Verified User in Information Technology and Services
Salesforce integration is the most important feature of Aircall. We use Salesforce Service Cloud, and give to ours agents the Aircall Softphone in the same screen increase a lot their productivity. Also the administration for creating queues, new numbers,...
Most Helpful Critical Review
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
Dialpad Connect
Most Helpful Favorable Review
Frederick W.
Verified User in Utilities
Very simple service. It is so easy to register and start to work with. I like the quality of the connection, not one of my clients complained that the connection is bad. I also like the simplicity of the invitation to the conference. The client does not...
Most Helpful Critical Review
Garrett O.
Verified User in Luxury Goods & Jewelry
They are charging us more than double what we need. We are paying more than 10x what we originally signed a contract for. They lied to us when they told us they would downgrade the number of users to the actual number of users we have. They keep increasing...
Hugo M.
Verified User in Information Technology and Services
Salesforce integration is the most important feature of Aircall. We use Salesforce Service Cloud, and give to ours agents the Aircall Softphone in the same screen increase a lot their productivity. Also the administration for creating queues, new numbers,...
Frederick W.
Verified User in Utilities
Very simple service. It is so easy to register and start to work with. I like the quality of the connection, not one of my clients complained that the connection is bad. I also like the simplicity of the invitation to the conference. The client does not...
Matt T.
Verified User in E-Learning
Pretty much everything. The service has never really worked properly and is in my opinion still in Beta. Calls get dropped all the time, even when the WiFi signal is strong. I was promised that the iOS app would ring when I received calls, but despite...
Garrett O.
Verified User in Luxury Goods & Jewelry
They are charging us more than double what we need. We are paying more than 10x what we originally signed a contract for. They lied to us when they told us they would downgrade the number of users to the actual number of users we have. They keep increasing...
Discussions
do you have a true integration with hubspot?
2 Comments
AS
Yes, It can be intregatedRead more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
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