Dialpad Connect Reviews & Product Details

Number of Features: Dialpad packs a robust set of tools—voice, video, messaging, AI transcription, analytics, integrations, IVR—all under one roof.

Dialpad's customer service is top tier, I almost never sit on hold. They treat you like family, ask you right away what you need and my issue or question gets resolved straight away. Review collected by and hosted on G2.com.

Frequency of Use: We use Dialpad everyday and ever since there big update where they overhauled there application, it seems like it's not quiet polished yet. It seems like they're slowing fixing them but it's very glitchy at times.

Ease of Integration: I know in the past we tried using AD sync so our employees can sign in with e native Microsoft button but it last time it wouldn't work at all. We will give it another shot though. Since the Ease of Implementation seems straight forward.

I will say for our older staff they tend to not find the ease of use of the Dialpad application. Nothing a little training can't do though. Review collected by and hosted on G2.com.

- I am Business user of Dialpad and am using this application daily basis

- Dialpad is the best and Fully integrated communications (Voice, Video, Chat, SMS/MMS) in one unified app.

- This application has a Built‑in AI (Dialpad AI) it allows Live transcription of calls, automated meeting and voicemail summaries (“AI Recaps”), and action‑item extraction.

- And Dialpad works with Smart Call Routing & IVR, this AI‑powered application IVR and skills‑based routing to direct calls to the right person.

- This gives a Device Flexibility, works on Mac, Windows, iOS, Android, tablets, web browser, or physical desk phones. Seamlessly switch devices during calls.

- Dialpad has a easy Integrations & Implementation, it will easily Connects with tools like Salesforce, HubSpot, Zendesk, Microsoft 365, Google Workspace, Okta, and more.

- And the awesome Analytics & Reporting: Real‑time dashboards track call metrics, usage, and adoption across teams.

- Dialpad provides a good customer service Review collected by and hosted on G2.com.

There is nothing to say a dislike right now Review collected by and hosted on G2.com.

Dailpad Connect ensure all forms of communication are put together, including MMS/SMS, voice, messages and even videos

We have effective AI transcribers that ensure we get summaries for any call made or message shared

We work on desktop, browser and even mobile apps using this app

Setting up Dailpad Connect requires no additional security steps or financial support Review collected by and hosted on G2.com.

Some features are unpolished and requires an overhaul, for instance, the desktop app

It is a must to have a solid and stable internet connection, which is a great setback Review collected by and hosted on G2.com.

The most useful feature is that you can have call transcripts right in front of you, and the AI can summarize your call with points of action as well Review collected by and hosted on G2.com.

Our other provider had problems, but oh boy this one has PROBLEMS. The app constantly crashes, other parties can’t hear you when the call connects, texting is not always 100%, and sometimes the calls just drop for no reason. Review collected by and hosted on G2.com.

Very satisfied with the service. You can use more than one phone line, the AI works in real time while making the call, and you can also assign pending tasks to the team. It maintains privacy within the group, and you can manage what each collaborator sees. Over time, the app is also being improved in Spanish. Review collected by and hosted on G2.com.

The desk app may be susceptible to being quarantined by your antivirus software if there is a virus or hacker alert. This is not necessarily a bad thing, as you always have the option of using the online app, which is generally faster and more secure. Review collected by and hosted on G2.com.

The main points are that it's extremely user-friendly, admin-friendly, and intuitive.

The AI is helpful, the analytics are very in-depth, and the integrations are a dream come true.

Also, the support/dev team is always open to ideas for new features. Review collected by and hosted on G2.com.

Our primary dislike with Dialpad is that it is more user-centric, rather than admin-centric -- the end users have more control than we're comfortable with.

Another concern is that every single department, queue, auto-attendant, etc, requires a direct dial number, even internal-only ones. Review collected by and hosted on G2.com.

I love how reliable and easy to use Dialpad is, on one click it can reach you to any person in the world, with recording available for improvement. It’s also helpful that you can see call history, voicemails, and contacts all in one place without going much around Review collected by and hosted on G2.com.

Sometimes the mobile app lags and take sometime to load, and the transcription isn’t always perfect, but overall it works well. Review collected by and hosted on G2.com.

I like that you can text. I like that you can see the whole call history at your fingertips, much like an email thread would be. I like that you can rename someone in your contact list. Review collected by and hosted on G2.com.

The only feature I would like to see is having an inbox or a section of blocked callers and the voicemails they have left, or a list of the phone numbers you've blocked. Review collected by and hosted on G2.com.

What I like the most is the ability to go back and read voicemails or read transcripts from calls. I also enjoy getting to use it on both my work laptop and through the app on my cell phone. Review collected by and hosted on G2.com.

What I like the least about Dialpad is that sometimes my microphone on my computer does not work with the program which forces me to restart the application and can be a bit annoying. Review collected by and hosted on G2.com.

I like that you can rview your call after it ends as it give you a summary. Review collected by and hosted on G2.com.

The fact that the call tag at the end does not always have the right options to select for the call type. Review collected by and hosted on G2.com.