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Compare Dialpad Connect and RingEX 
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At a Glance
Market Segments
Small-Business (58.0% of reviews)
Small-Business (57.0% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
$30.00 1 User Per Month
Dialpad Connect
Star Rating
(3,922)4.4 out of 5
Market Segments
Small-Business (58.0% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansRingEX
Star Rating
(1,207)4.1 out of 5
Market Segments
Small-Business (57.0% of reviews)
Entry-Level Pricing
$30.00 1 User Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that RingEX excels in Screen Sharing with a score of 9.2, while Dialpad Connect scores slightly lower at 8.7. Reviewers mention that RingEX's screen sharing feature is intuitive and seamless, making it easy to collaborate during meetings.
- Reviewers mention that Dialpad Connect outperforms RingEX in Ease of Use, scoring 9.1 compared to RingEX's 8.6. Users on G2 appreciate Dialpad's user-friendly interface, which simplifies navigation and enhances the overall user experience.
- Users say that RingEX shines in Recording capabilities, achieving a score of 9.1, while Dialpad Connect follows with 8.8. Reviewers highlight that RingEX's recording feature is reliable and easy to access, making it a favorite for those who need to revisit meetings.
- G2 users report that Dialpad Connect has a superior Quality of Support with a score of 8.5, compared to RingEX's 7.9. Users mention that Dialpad's support team is responsive and helpful, which is crucial for businesses that rely on timely assistance.
- Users report that both products are comparable in Live Chat functionality, scoring equally at 8.9. However, reviewers mention that RingEX's live chat feature is particularly effective for quick communication during meetings, enhancing real-time collaboration.
- Reviewers mention that Dialpad Connect offers better Voicemail to Email integration, scoring 9.1 against RingEX's 8.8. Users appreciate this feature for its convenience, allowing them to manage voicemails directly from their email inbox, which streamlines communication.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
RingEX
Core
$30.00
1 User Per Month
A reliable, core phone system to get your business up and running
- Unlimited domestic calling
- SMS and MMS
- IVR
Free Trial
Dialpad Connect
Free Trial is available
RingEX
Free Trial is available
Ratings
Meets Requirements
8.9
3,176
8.8
1,008
Ease of Use
9.1
3,195
8.6
1,023
Ease of Setup
9.0
1,181
8.2
612
Ease of Admin
8.9
1,104
8.3
534
Quality of Support
8.5
2,466
8.0
911
Has the product been a good partner in doing business?
8.9
1,028
8.3
524
Product Direction (% positive)
8.2
3,031
7.8
991
Features by Category
Lead Facilitation
7.7
24
Not enough data
7.4
24
Not enough data
8.1
24
Not enough data
8.1
25
Not enough data
Organization
8.1
24
Not enough data
8.9
24
Not enough data
8.8
23
Not enough data
Performance Analysis
8.2
25
Not enough data
8.4
25
Not enough data
Sales Analysis
8.0
23
Not enough data
8.0
23
Not enough data
Generative AI
9.0
14
Not enough data
9.3
14
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
Not enough data
7.6
151
Not enough data
7.3
145
Not enough data
8.1
153
Agentic AI - Online Fax
Not enough data
8.5
8
Not enough data
8.5
8
Sending
Not enough data
9.1
167
Not enough data
9.1
165
Not enough data
8.9
153
Not enough data
9.2
156
Not enough data
8.9
160
Not enough data
9.1
160
Host Tools
Not enough data
8.5
76
Not enough data
8.7
81
Not enough data
9.0
91
Attendee Tools
Not enough data
8.7
85
Not enough data
8.9
85
Not enough data
8.1
68
Post-Event Tools
Not enough data
8.5
65
Not enough data
8.3
68
Integrations
Not enough data
8.1
59
Not enough data
8.4
66
Agentic AI - Webinar
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
8.1
8
Collaboration Tools
8.7
1270
9.1
252
8.8
286
9.1
141
8.8
43
8.7
116
8.9
321
8.9
139
9.2
46
9.1
122
Meeting Coordination
8.7
1185
8.8
242
8.8
1106
9.1
234
8.9
353
8.9
223
9.2
355
9.1
145
Software Type
8.6
1033
9.0
241
9.0
344
9.0
142
8.9
261
9.2
158
Agentic AI - Video Conferencing
Not enough data
8.5
12
Not enough data
8.6
11
Not enough data
8.5
11
Feedback Management
8.3
21
Not enough data
8.6
20
Not enough data
8.9
21
Not enough data
Feedback Analysis
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Not enough data
Feedback Sources
8.5
19
Not enough data
8.3
18
Not enough data
7.7
19
Not enough data
8.8
19
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Platform
Not enough data
8.2
200
Not enough data
9.0
231
Not enough data
8.7
217
Not enough data
9.1
226
Not enough data
8.7
216
Not enough data
8.5
208
Not enough data
8.7
215
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
8.8
216
Not enough data
8.6
210
Call Center Infrastructure (CCI)
Not enough data
8.9
19
Not enough data
8.8
19
Not enough data
9.0
19
Not enough data
8.9
19
Administrative
Not enough data
8.8
219
Not enough data
8.6
217
Basic Communication - Cloud PBX
Not enough data
8.9
56
Not enough data
8.9
55
Not enough data
9.1
54
Not enough data
8.2
53
Not enough data
9.1
55
Not enough data
8.9
54
Advanced Features - Cloud PBX
Not enough data
8.7
51
Not enough data
8.5
53
Not enough data
8.6
52
Not enough data
9.0
53
Platform Basics - VoIP Providers
6.8
13
8.2
67
8.9
14
8.8
69
8.5
13
8.0
64
7.9
14
8.0
64
6.8
13
7.8
62
7.2
13
7.8
62
Basic Communication
9.2
880
|
Verified
9.0
463
|
Verified
8.3
420
|
Verified
8.2
368
|
Verified
9.1
693
|
Verified
8.7
393
|
Verified
8.4
440
|
Verified
8.1
340
|
Verified
8.9
618
|
Verified
8.5
402
|
Verified
9.1
613
|
Verified
9.0
410
|
Verified
Agentic AI - VoIP Providers
7.0
11
7.5
34
8.2
12
7.6
34
7.2
12
7.5
34
7.4
11
7.4
32
Access
8.7
506
|
Verified
8.2
359
|
Verified
8.7
561
|
Verified
8.3
373
|
Verified
9.1
674
|
Verified
8.6
401
Advanced Features
8.6
626
|
Verified
8.2
418
8.7
497
|
Verified
8.4
381
|
Verified
9.3
768
|
Verified
9.0
435
|
Verified
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.8
6
Not enough data
8.3
7
Not enough data
Calling
9.0
599
Not enough data
Feature Not Available
Not enough data
9.1
630
Not enough data
9.1
645
Not enough data
8.6
7
Not enough data
Contacts
8.7
642
Not enough data
8.6
569
Not enough data
8.5
510
Not enough data
Insights
8.5
486
Not enough data
8.7
547
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
398
Not enough data
8.5
8
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.8
91
|
Verified
8.6
49
|
Verified
9.2
97
|
Verified
8.7
51
|
Verified
9.0
80
|
Verified
Feature Not Available
Features
9.1
122
|
Verified
8.8
54
|
Verified
Feature Not Available
8.4
49
|
Verified
9.3
89
8.5
53
|
Verified
9.3
113
|
Verified
8.5
51
|
Verified
9.3
84
|
Verified
8.6
52
|
Verified
8.9
99
|
Verified
8.2
49
Categories
Categories
Shared Categories
Dialpad Connect and RingEX are categorized as UCaaS Platforms, VoIP Providers, and Video Conferencing
Unique Categories
Dialpad Connect is categorized as Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, and Outbound Call Tracking
RingEX is categorized as Online Fax, Webinar, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingEX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
10.5%
Information Technology and Services
10.4%
Computer Software
10.0%
Financial Services
5.8%
Real Estate
4.4%
Other
58.9%
Computer Software
13.7%
Information Technology and Services
7.1%
Staffing and Recruiting
6.7%
Insurance
6.6%
Financial Services
6.5%
Other
59.3%
Most Helpful Reviews
Dialpad Connect
Most Helpful Favorable Review
Frederick W.
Verified User in Utilities
Very simple service. It is so easy to register and start to work with. I like the quality of the connection, not one of my clients complained that the connection is bad. I also like the simplicity of the invitation to the conference. The client does not...
Most Helpful Critical Review
Garrett O.
Verified User in Luxury Goods & Jewelry
They are charging us more than double what we need. We are paying more than 10x what we originally signed a contract for. They lied to us when they told us they would downgrade the number of users to the actual number of users we have. They keep increasing...
RingEX
Most Helpful Favorable Review
Eugene C.
Verified User in Venture Capital & Private Equity
Take your phone anywhere in the world, plug it into an Internet jack, and voila, your office phone is 'live' wherever you are! Mobile Android app allows for dialout/ringout via wifi (I believe they have iphone app as well). Fax-out using scanned documents...
Most Helpful Critical Review
Verified User in Computer Software
It is incredibly annoying to join a meeting scheduled by someone else via link. I was told this may be because of a Chrome issue. However, Chrome is my preferred browser as well as the preferred browser of so many others. This has made me revert to...
Frederick W.
Verified User in Utilities
Very simple service. It is so easy to register and start to work with. I like the quality of the connection, not one of my clients complained that the connection is bad. I also like the simplicity of the invitation to the conference. The client does not...
Eugene C.
Verified User in Venture Capital & Private Equity
Take your phone anywhere in the world, plug it into an Internet jack, and voila, your office phone is 'live' wherever you are! Mobile Android app allows for dialout/ringout via wifi (I believe they have iphone app as well). Fax-out using scanned documents...
Garrett O.
Verified User in Luxury Goods & Jewelry
They are charging us more than double what we need. We are paying more than 10x what we originally signed a contract for. They lied to us when they told us they would downgrade the number of users to the actual number of users we have. They keep increasing...
Verified User in Computer Software
It is incredibly annoying to join a meeting scheduled by someone else via link. I was told this may be because of a Chrome issue. However, Chrome is my preferred browser as well as the preferred browser of so many others. This has made me revert to...
Discussions
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
What’s involved in setting up my RingCentral Office business phone system?
2 Comments
AG
For us it was really simple. The account manager actually did the setup over screen share and showed us how he was setting it up as he was going along. So...Read more
How much does RingCentral Office cost?
1 Comment
Official Response from RingEX
RingCentral Office offers simple, all-inclusive pricing with a predictable low monthly cost.
All editions include everything you need for your business,...Read more
Is there a free trial for RingCentral Office?
1 Comment
Official Response from RingEX
RingCentral Office comes with a 30-day money-back guarantee, so there’s no risk in purchasing and trying it for your business. The phones can also be...Read more
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