RingEX Pricing Overview

With the Ring Central MVP Package you not only get phone service, but you also get a secure fax line (that is GLBA approved), and secure video chat that is powered by Zoom (but with extra encryption). Review collected by and hosted on G2.com.

I would prefer a more US Based customer support system. Unfortunately, they use a overseas customer support system and it can be difficult. Also, sometimes my toll free phone number come up in caller ID as china. Review collected by and hosted on G2.com.

I really appreciate all the features that RingEx provides. I especially enjoy using Air, although I think its booking features could use some improvement. Review collected by and hosted on G2.com.

While RingCentral offers robust features and functionality, my experience as a solo business owner has revealed several areas for improvement in both onboarding support and platform flexibility.

Onboarding and Account Management

As an online business setup, I was not assigned an account manager and received no proactive outreach during the critical implementation phase. When I initiated contact for assistance, the support representatives provided inconsistent information and failed to follow through on commitments. This left me navigating the platform setup independently with numerous unresolved questions. A dedicated onboarding specialist who actively engages new customers would significantly improve the initial experience rather than relying solely on self service resources like Ring University.

Feature Limitations for Solo Entrepreneurs

The platform's architecture appears optimized for team environments, which creates inefficiencies for single user businesses. Many features remain unutilized in my current configuration, representing unnecessary overhead for a solo operation.

Most critically, RingCentral's handling of multiple phone numbers presents a significant operational challenge. My previous platform allowed a single user account to manage two distinct numbers (toll free and local) for separate business entities, with full SMS/MMS capabilities and clear customer identification for each line. This functionality enabled appropriate auto responses and maintained clear business separation without requiring additional user licenses.

RingCentral's current structure requires separate user accounts for this same functionality, effectively doubling my operational costs a substantial burden for small business budgets.

Feature Parity Request

As a RingEX Ultra user, I would greatly benefit from access to the omnichannel capabilities currently exclusive to the CX platform. The ability to engage customers seamlessly across multiple communication channels would enhance customer experience and streamline operations, even for smaller businesses. This feature integration would provide significant value without requiring a full platform migration.

Recommendations for Improvement

*Implement true multi-site/multi-number functionality within single user accounts

*Develop a structured onboarding program with dedicated specialists for new customers

*Update and maintain help documentation to align with current platform features and eliminate broken links

*Consider creating a tier specifically designed for solo entrepreneurs with appropriate feature sets and pricing

While RingCentral's core technology is solid, addressing these gaps would make it a more viable solution for the growing segment of solo business owners and micro-enterprises. Review collected by and hosted on G2.com.