Dialpad Connect Features

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Basic Communication (6)

Phone Calls: Based on 880 Dialpad Connect reviews and verified by the G2 Product R&D team. Enables users to place phone calls over the internet.
Video Calls: Based on 420 Dialpad Connect reviews and verified by the G2 Product R&D team. Enables users to place video calls over the internet.
Instant Messaging: Based on 693 Dialpad Connect reviews and verified by the G2 Product R&D team. Enables users to send instant messages over the internet.
Screen Sharing: Based on 440 Dialpad Connect reviews and verified by the G2 Product R&D team. Enables users to share screens over the internet.
Conference Calls: Based on 618 Dialpad Connect reviews and verified by the G2 Product R&D team. Enables multiple users to make phone or video calls over the internet at once.
Desk-to-Desk Calls: Based on 613 Dialpad Connect reviews and verified by the G2 Product R&D team. Enables users to contact one anothers through mobile phones and landlines.

Advanced Features (3)

Hold Music: Based on 626 Dialpad Connect reviews and verified by the G2 Product R&D team. Offers users the option to play music for contacts who are on hold.
Automated Attendants: Based on 497 Dialpad Connect reviews and verified by the G2 Product R&D team. Offers users the option to set up an automated attendant to field calls and information when employees are unavailable.
VOiP Number: Based on 768 Dialpad Connect reviews and verified by the G2 Product R&D team. Offers users a unique number that can be dialed from anywhere.

Access (3)

Software Pairing: Based on 506 Dialpad Connect reviews and verified by the G2 Product R&D team. Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365.
Browser Extension: Based on 561 Dialpad Connect reviews and verified by the G2 Product R&D team. Allows users to download the tool along as an extension to their browser of choice.
Individual Download: Based on 674 Dialpad Connect reviews and verified by the G2 Product R&D team. Requires users download the software on its own.

Calling (4)

Record Calls: Records calls for future reference. 599 reviewers of Dialpad Connect have provided feedback on this feature.
Call Types: Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise. This feature was mentioned in 630 Dialpad Connect reviews.
Click-to-Call: Gathers contacts from integrated tools, allowing users to call with one click. This feature was mentioned in 645 Dialpad Connect reviews.
Auto Dialer: Has auto-dialing or predictive dialing functionality.

Contacts (3)

Personalization: As reported in 642 Dialpad Connect reviews. Retains a log of extraneous contact information such as timezone and contact engagement.
Information Locater: Finds and opens saved contact information for reference at the time of a new call. This feature was mentioned in 569 Dialpad Connect reviews.
Record Prospect Data: Based on 510 Dialpad Connect reviews. Allows users to denote which contacts they believe are prospective customers.

Insights (4)

Notes: Allows users to take notes during or after the call for future reference. 486 reviewers of Dialpad Connect have provided feedback on this feature.
Daily Summary: As reported in 547 Dialpad Connect reviews. Delivers users a daily summary of activity.
Sorts Prospects: Based on 398 Dialpad Connect reviews. Organizes contacts based on probability of success.
Automated Note Taking: Automatically transcribes and summarizes meeting discussions.

Lead Facilitation (4)

Customer-facing Chatbot: Based on 24 Dialpad Connect reviews. Offers a chatbot to initiate and carryout inital conversations with prospects and leads.
Lead Qualification: As reported in 24 Dialpad Connect reviews. Automatically calculates which leads are the most likely to become a customer.
Lead Follow-up: Automatically contacts all leads. 24 reviewers of Dialpad Connect have provided feedback on this feature.
Meeting Scheduling: Based on 25 Dialpad Connect reviews. Utilizes natural language processing to set up meetings.

Organization (3)

Opportunity and Pipeline Management: Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide. This feature was mentioned in 24 Dialpad Connect reviews.
Data Entry: Automates the entry of collected data. 24 reviewers of Dialpad Connect have provided feedback on this feature.
Integrations / APIs: Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications. This feature was mentioned in 23 Dialpad Connect reviews.

Performance Analysis (2)

Sales Analysis (2)

Features (5)

Voicemail to Email: Based on 122 Dialpad Connect reviews and verified by the G2 Product R&D team. Transcribes voice messages to email.
File Sharing: Based on 89 Dialpad Connect reviews. Includes a way to easily share files between users.
Voice Conferencing: Based on 113 Dialpad Connect reviews and verified by the G2 Product R&D team. Allows multi-participant phone conferences.
Video Conferencing: Based on 84 Dialpad Connect reviews and verified by the G2 Product R&D team. Can host video conferences.
Conference Transcripts: Based on 99 Dialpad Connect reviews and verified by the G2 Product R&D team. Records and transcribes voice and video conferences.

Extensions (3)

Tenancy Flexibility: Based on 91 Dialpad Connect reviews and verified by the G2 Product R&D team. Can be deployed as a single-tenant or multi-tenant product.
Native VoIP: Based on 97 Dialpad Connect reviews and verified by the G2 Product R&D team. Contains its own IP telephony system.
CCaaS Option: Based on 80 Dialpad Connect reviews and verified by the G2 Product R&D team. Is also able to serve as contact center software.

Collaboration Tools (5)

Screen Sharing: Based on 1270 Dialpad Connect reviews. Able to share your desktop screen or an application with the rest of the conference.
Presentations: Based on 286 Dialpad Connect reviews. Presenters can cue up a Powerpoint presentation or other slideshow for display in the conference.
Whiteboarding: Based on 43 Dialpad Connect reviews. Provides a virtual whiteboard for collaborative use.
Live Chat: Conferences have a text chat feature. This feature was mentioned in 321 Dialpad Connect reviews.
Hand Raising: Allows conference participants to notifiy conference hosts when they want to speak. 46 reviewers of Dialpad Connect have provided feedback on this feature.

Meeting Coordination (4)

Scheduling: Based on 1185 Dialpad Connect reviews. Scheduling web meetings is streamlined, intuitive, and integrated into calendar and email software.
Recording: Conferences can be recorded for future use with native functionality. This feature was mentioned in 1106 Dialpad Connect reviews.
Participant Permissions: As reported in 353 Dialpad Connect reviews. The ability to grant users access to conferences as moderators, presenters or participants--individually or based on user role or group.
One-Click Join: As reported in 355 Dialpad Connect reviews. Allows users to join a conference without requiring a download or a sign-in

Software Type (3)

Mobile: Offers a mobile app or mobile optimized website to video conference from smartphones or tablets. This feature was mentioned in 1033 Dialpad Connect reviews.
Browser Application: Conferences can be launched within a browser without requiring a user to download an application to their desktop. This feature was mentioned in 344 Dialpad Connect reviews.
Desktop Application: Software is available as a downloadable desktop application. 261 reviewers of Dialpad Connect have provided feedback on this feature.

Feedback Management (3)

Tagging: As reported in 21 Dialpad Connect reviews. Tag content to organize and assign to specific departments or categories
Segmentation: Break down a population of users by demographics, sequence actions, time, and able to build custom segments. This feature was mentioned in 20 Dialpad Connect reviews.
Custom Reports and Dashboards: Allows users to easily build customized reports and dashboards. 21 reviewers of Dialpad Connect have provided feedback on this feature.

Feedback Analysis (3)

Feedback Sources (4)

Online Reviews: Analyzes feedback from online reviews 19 reviewers of Dialpad Connect have provided feedback on this feature.
Surveys: As reported in 18 Dialpad Connect reviews. Analyzes feedback from surveys through built-in survey features or integrations with survey tools
Social Media: Analyzes customer feedback from social media This feature was mentioned in 19 Dialpad Connect reviews.
Customer Service Channels: Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat This feature was mentioned in 19 Dialpad Connect reviews.

Generative AI (4)

AI Text Generation: Based on 14 Dialpad Connect reviews. Allows users to generate text based on a text prompt.
AI Text Summarization: Based on 14 Dialpad Connect reviews. Condenses long documents or text into a brief summary.
AI Text Generation: As reported in 18 Dialpad Connect reviews. Allows users to generate text based on a text prompt.
AI Text Summarization: Condenses long documents or text into a brief summary. This feature was mentioned in 18 Dialpad Connect reviews.

Platform Basics - VoIP Providers (6)

PBX systems, VoIP Softphone: As reported in 13 Dialpad Connect reviews. Contains PBX & VoIP softphone that can be used within the VoIP business system.
Call Management: As reported in 14 Dialpad Connect reviews. Manages incoming calls with features such as call forwarding, transferring, and routing.
Network monitoring: Based on 13 Dialpad Connect reviews. Supports real-time network monitoring via dashboards and alerts to identify and resolve issues.
Integrations: Enables integrations with communication and CRM platforms. This feature was mentioned in 14 Dialpad Connect reviews.
Virtual PBX: Provides compatibility with both hosted and virtual PBX solutions. This feature was mentioned in 13 Dialpad Connect reviews.
SIP trunking services: Supports SIP trunking services for local and long-distance calls. This feature was mentioned in 13 Dialpad Connect reviews.

Agentic AI - Google Workspace Communication Tools (1)

Agentic AI - Outbound Call Tracking (2)

Agentic AI - AI Sales Assistant (7)

Autonomous Task Execution: Capability to perform complex tasks without constant human input
Multi-step Planning: Ability to break down and plan multi-step processes
Cross-system Integration: Works across multiple software systems or databases
Adaptive Learning: Improves performance based on feedback and experience
Natural Language Interaction: Engages in human-like conversation for task delegation
Proactive Assistance: Anticipates needs and offers suggestions without prompting
Decision Making: Makes informed choices based on available data and objectives

Agentic AI - Video Conferencing (3)

Agentic AI - VoIP Providers (4)

Autonomous Task Execution: Capability to perform complex tasks without constant human input 11 reviewers of Dialpad Connect have provided feedback on this feature.
Cross-system Integration: Based on 12 Dialpad Connect reviews. Works across multiple software systems or databases
Adaptive Learning: Improves performance based on feedback and experience 12 reviewers of Dialpad Connect have provided feedback on this feature.
Proactive Assistance: Anticipates needs and offers suggestions without prompting 11 reviewers of Dialpad Connect have provided feedback on this feature.