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Compare Apty and Whatfix 
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At a Glance
Market Segments
Mid-Market (40.1% of reviews)
Enterprise (44.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Apty
Star Rating
(146)4.7 out of 5
Market Segments
Mid-Market (40.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about AptyWhatfix
Star Rating
(482)4.6 out of 5
Market Segments
Enterprise (44.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Whatfix excels in its "Quality of Support" with a score of 9.7, which reviewers mention as being highly responsive and helpful, while Apty follows closely with a score of 9.6, indicating strong support but slightly less user satisfaction.
- Reviewers mention that Apty shines in "Ease of Setup" with a score of 9.0, making it easier for teams to get started quickly, whereas Whatfix has a lower score of 8.2, suggesting a more complex initial setup process.
- G2 users highlight that Whatfix offers superior "Audio-visual Walkthroughs" with a score of 8.7, which many find engaging and effective for training, while Apty leads in "Text Bubble Walkthroughs" with a score of 9.2, preferred by users for its simplicity and clarity.
- Users on G2 report that Apty provides better "User Segmentation" capabilities, scoring 8.9 compared to Whatfix's 8.2, which allows for more tailored user experiences and targeted messaging.
- Reviewers mention that Whatfix's "Knowledge Base" is highly rated at 8.9, providing comprehensive resources, while Apty's score of 9.0 indicates a slightly better user experience in finding relevant information quickly.
- Users say that Apty's "Data Analysis" features are more robust, scoring 9.0, which reviewers appreciate for providing deeper insights into user behavior, while Whatfix's score of 8.1 suggests it may lack some advanced analytical capabilities.
Pricing
Entry-Level Pricing
Apty
No pricing availableWhatfix
No pricing availableFree Trial
Apty
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
9.2
110
8.8
327
Ease of Use
9.1
111
8.7
390
Ease of Setup
9.0
88
8.3
341
Ease of Admin
9.0
84
8.5
271
Quality of Support
9.6
109
9.7
327
Has the product been a good partner in doing business?
9.5
84
9.5
270
Product Direction (% positive)
9.5
96
9.7
312
Features by Category
User Analysis
8.6
52
8.0
149
8.9
57
8.0
166
User Support
8.9
57
8.2
158
8.6
46
8.0
136
8.5
48
8.0
139
Walkthrough Type
8.8
53
8.5
161
9.2
58
9.0
185
Platform Basics - Digital Adoption Platform
8.3
5
8.3
33
Not enough data
8.6
33
Analytics - Digital Adoption Platform
Not enough data
8.4
34
Functions - Digital Adoption Platform
Not enough data
8.2
33
8.3
5
8.3
34
Agentic AI - Digital Adoption Platform
Not enough data
7.2
23
Product Analytics
Not enough data
8.1
48
Not enough data
8.2
47
Not enough data
7.8
43
Not enough data
7.7
44
Not enough data
7.5
43
Not enough data
7.1
38
Not enough data
6.9
33
Not enough data
7.4
40
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.5
47
Self-Service Experience
9.1
29
8.9
143
8.9
27
8.8
138
8.6
23
8.1
90
8.0
9
7.0
64
8.2
13
8.2
80
Self-Service Platform
8.8
14
8.6
87
7.6
13
8.1
84
7.4
11
7.6
73
8.8
12
8.0
85
Agentic AI - Customer Self-Service
Not enough data
7.2
9
Not enough data
7.8
9
Not enough data
7.0
9
Not enough data
7.5
10
Not enough data
7.1
8
Not enough data
8.3
9
Not enough data
7.4
9
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Apty and Whatfix are categorized as Digital Adoption Platform and Customer Self-Service
Unique Categories
Apty has no unique categories
Whatfix is categorized as Product Analytics and SAP Store
Reviews
Reviewers' Company Size
Apty
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
43.1%
Computer Software
10.2%
Construction
4.4%
Real Estate
2.9%
Financial Services
2.9%
Other
36.5%
Computer Software
15.9%
Information Technology and Services
13.9%
Financial Services
4.1%
Insurance
3.7%
Banking
3.3%
Other
59.1%
Most Helpful Reviews
Apty
Most Helpful Favorable Review
Verified User in Financial Services
User Education has never been this effective & easy. Apty has all the functionalities that we need to train our users to fully understand and leverage the software. This is an investment you will not regret as it helps you understand your users with...
Most Helpful Critical Review
Verified User in Information Technology and Services
It would be better if there were some best practice articles or other resources on how to use it with our ERP specifically.
Whatfix
Most Helpful Favorable Review
Philip K.
Verified User in Banking
The WhatFix solution incorporates directly into Salesforce for a good user engagement. The support team is always available and willing to hop on a call to discuss any issues
Most Helpful Critical Review
Bryson T.
Verified User in Real Estate
We were promised a lot of features that weren’t as easy to use as they made it seem when we signed up.
Verified User in Financial Services
User Education has never been this effective & easy. Apty has all the functionalities that we need to train our users to fully understand and leverage the software. This is an investment you will not regret as it helps you understand your users with...
Philip K.
Verified User in Banking
The WhatFix solution incorporates directly into Salesforce for a good user engagement. The support team is always available and willing to hop on a call to discuss any issues
Verified User in Information Technology and Services
It would be better if there were some best practice articles or other resources on how to use it with our ERP specifically.
Bryson T.
Verified User in Real Estate
We were promised a lot of features that weren’t as easy to use as they made it seem when we signed up.
Discussions
Does Apty Support multiple applications? Is there flexibility to link between applications?
2 Comments
ME
We have one Apty account and use it on two separate platforms. Physical links to other platforms can be done by use of 'Launchers' or by including links to...Read more
We have our own internal application. Will Apty work on it?
2 Comments
ME
Yes. This is how we use Apty ourselves. Read more
Is there any way through which I can go back to the Previous Step??
1 Comment
AL
Hi Abhinav,
You can use ALT+P to take a workflow one step backwards. However, please note that this does not work 100% of the time as the underlying...Read more
What does Whatfix do?
3 Comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 Comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 Comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
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