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Compare BoldDesk and Zoho Desk 
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At a Glance
Market Segments
Small-Business (54.7% of reviews)
Small-Business (72.5% of reviews)
Entry-Level Pricing
Free 10 Momentum plan agents
$0.00
BoldDesk
Star Rating
(103)4.5 out of 5
Market Segments
Small-Business (54.7% of reviews)
Entry-Level Pricing
Free 10 Momentum plan agents
Free Trial is available
Browse all 7 pricing plansZoho Desk
Star Rating
(6,942)4.4 out of 5
Market Segments
Small-Business (72.5% of reviews)
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho Desk offers a robust ticket creation user experience with a score of 8.7, while BoldDesk excels with a score of 9.1, highlighting its intuitive interface and streamlined process for creating tickets.
- Reviewers mention that BoldDesk shines in quality of support, scoring 9.1 compared to Zoho Desk's 8.3. Users appreciate BoldDesk's responsive customer service and helpful resources, making it easier to resolve issues quickly.
- G2 users indicate that BoldDesk has a slight edge in ease of setup, scoring 8.7 versus Zoho Desk's 8.1. Reviewers appreciate the straightforward onboarding process and user-friendly setup guides provided by BoldDesk.
- Users on G2 highlight that Zoho Desk's workflow capabilities score 8.4, while BoldDesk's score of 8.6 reflects its superior automation features, allowing for more efficient ticket management and streamlined processes.
- Reviewers mention that BoldDesk's knowledge base feature is particularly strong, scoring 9.3 compared to Zoho Desk's 8.6. Users find BoldDesk's searchable articles and resources to be more comprehensive and easier to navigate.
- Users say that while both products offer good integration capabilities, BoldDesk's score of 8.5 slightly outperforms Zoho Desk's 8.2, with reviewers noting that BoldDesk integrates seamlessly with a wider range of third-party applications.
Pricing
Entry-Level Pricing
BoldDesk
BoldDesk® for Startups
Free
10 Momentum plan agents
Exclusive free program provides qualifying startups with 10 Momentum plan agents at no charge for the first year.
- Qualifying startups get free use of BoldDesk® for a period of 12 months
- 10 Agents at no charge
- All the features of the BoldDesk® "Momentum" plan
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
BoldDesk
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.6
79
8.7
5,477
Ease of Use
8.8
94
8.5
5,555
Ease of Setup
8.8
72
8.1
4,831
Ease of Admin
8.7
54
8.3
4,578
Quality of Support
9.2
77
8.3
4,930
Has the product been a good partner in doing business?
8.8
54
8.4
4,130
Product Direction (% positive)
9.4
76
8.9
5,249
Features by Category
Ticket and Case Management
9.2
67
8.6
3162
|
Verified
9.1
67
8.5
3145
|
Verified
8.7
65
8.3
2919
|
Verified
8.8
65
8.3
2774
|
Verified
8.4
66
8.2
2493
|
Verified
8.8
65
8.4
2776
|
Verified
9.0
65
8.5
2784
|
Verified
8.6
65
8.3
2370
|
Verified
Generative AI
8.0
51
7.4
844
8.1
52
7.5
837
Agentic AI - Help Desk
8.6
15
7.0
245
8.3
15
7.1
248
8.6
15
7.1
243
Communication Channels
9.0
66
8.3
2729
|
Verified
8.9
64
8.6
2945
|
Verified
8.2
47
8.2
2257
|
Verified
7.9
46
8.0
2023
|
Verified
Feature Not Available
7.8
1784
|
Verified
Platform
8.1
58
8.1
2157
|
Verified
8.5
63
8.2
2603
|
Verified
9.0
66
8.4
2702
|
Verified
8.7
60
8.2
2116
|
Verified
8.4
65
8.3
2666
|
Verified
8.6
65
8.4
2821
|
Verified
Administration
Feature Not Available
8.2
332
8.9
29
8.2
331
8.7
29
8.3
334
Knowledge Management
9.2
28
8.5
311
9.1
27
8.2
306
8.9
28
8.2
310
Compliance
8.9
28
8.3
327
9.0
27
8.2
324
9.3
26
8.2
326
8.8
27
8.1
324
Customer Support
9.1
28
8.2
301
9.2
28
8.2
301
Feature Not Available
8.0
299
Data Security
8.8
27
8.1
326
8.9
26
8.1
321
9.1
27
8.4
325
8.9
28
8.4
321
Administration
8.7
27
8.0
303
9.0
28
8.4
304
9.1
28
8.5
301
Generative AI
8.8
26
7.6
238
Channels
8.4
30
8.2
550
8.5
30
8.0
537
7.8
29
7.2
531
Design
8.6
29
7.9
528
8.3
30
7.7
537
8.7
29
8.1
532
8.8
30
8.1
527
8.6
29
8.1
513
Generative AI
8.1
25
7.5
409
8.3
25
7.5
402
Usability
Not enough data
8.3
419
Not enough data
8.2
416
Not enough data
8.3
408
Reporting
Not enough data
8.3
403
Not enough data
8.2
389
Not enough data
8.3
395
Generative AI
Not enough data
7.7
306
Not enough data
7.8
301
Knowledge Pages
8.5
33
Not enough data
8.7
33
Not enough data
8.6
33
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
Knowledge Dissemination
8.6
31
Not enough data
8.8
32
Not enough data
8.6
32
Not enough data
8.8
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Knowledge Base
8.9
12
Not enough data
8.8
13
Not enough data
8.6
13
Not enough data
Conversational Platform
9.5
11
Not enough data
9.1
11
Not enough data
9.1
11
Not enough data
9.1
11
Not enough data
Support Automation
9.8
11
Not enough data
9.5
11
Not enough data
8.9
11
Not enough data
9.2
11
Not enough data
Generative AI
9.7
11
Not enough data
9.8
11
Not enough data
Generative AI
9.2
16
8.0
160
9.3
16
8.0
162
9.2
16
7.9
161
Communication
9.4
17
8.8
701
|
Verified
9.3
17
8.7
741
|
Verified
9.2
17
8.6
643
8.9
17
8.6
614
|
Verified
8.9
17
8.4
340
Internal Use
8.5
63
8.2
2603
|
Verified
8.8
17
8.5
344
8.8
17
8.4
440
9.2
17
8.7
696
|
Verified
9.4
17
8.7
676
|
Verified
9.2
17
8.6
692
|
Verified
Generative AI
8.6
28
7.7
402
Self-Service Experience
8.5
31
8.5
1486
8.5
31
8.4
1447
Feature Not Available
8.1
1253
8.5
30
8.1
749
8.8
30
8.2
794
Self-Service Platform
8.6
32
8.3
817
8.8
31
8.3
793
7.6
28
7.7
704
8.7
29
8.2
739
Agentic AI - Customer Self-Service
9.4
11
7.5
59
8.9
11
7.5
60
9.1
11
7.8
60
9.1
11
7.6
64
8.8
11
7.7
62
8.8
11
7.7
60
9.1
11
7.5
61
Generative AI
10.0(won by 1.8)
10
8.2
112
9.8(won by 1.7)
10
8.1
110
Process
9.8(won by 1.1)
10
8.7
483
9.7(won by 0.7)
10
9.0
626
9.8(won by 1.3)
10
8.5
480
Channels
9.8(won by 0.8)
10
9.0
616
9.3(won by 0.8)
10
8.5
535
9.5(won by 0.8)
10
8.7
507
9.7(won by 1.1)
10
8.6
449
9.8(won by 1.0)
10
8.8
475
Insight
9.7(won by 1.0)
10
8.7
486
10.0(won by 1.1)
10
8.9
538
10.0(won by 1.2)
10
8.8
508
9.8(won by 0.8)
10
9.0
582
Generative AI
8.3
18
7.6
171
8.2
18
7.7
170
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BoldDesk and Zoho Desk are categorized as Live Chat, Digital Customer Service Platforms, Customer Communications Management, Contact Center Knowledge Base, Customer Self-Service, Social Customer Service, and Help Desk
Reviews
Reviewers' Company Size
BoldDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.2%
Computer Software
20.2%
Manufacturing
4.0%
Information Services
4.0%
Non-Profit Organization Management
3.0%
Other
45.5%
Information Technology and Services
17.7%
Computer Software
10.8%
Computer & Network Security
4.0%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Most Helpful Reviews
BoldDesk
Most Helpful Favorable Review
Mike R.
Verified User in Education Management
Configurability, logical, well thought out interface. It's been designed by people who understand what it is that's needed from this type of software.
Most Helpful Critical Review
Verified User in Restaurants
Smaller user base – It’s not as big as something like Zendesk, so you won’t find as many community tips, plugins, or tutorials floating around online. Reporting could be better – The built-in analytics are fine for basic stuff, but if you’re really into...
Zoho Desk
Most Helpful Favorable Review
Garret A.
Verified User in Information Technology and Services
The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...
Most Helpful Critical Review
Verified User in Computer Software
I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...
Mike R.
Verified User in Education Management
Configurability, logical, well thought out interface. It's been designed by people who understand what it is that's needed from this type of software.
Garret A.
Verified User in Information Technology and Services
The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...
Verified User in Restaurants
Smaller user base – It’s not as big as something like Zendesk, so you won’t find as many community tips, plugins, or tutorials floating around online. Reporting could be better – The built-in analytics are fine for basic stuff, but if you’re really into...
Verified User in Computer Software
I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...
Alternatives
Discussions
BoldDesk has no discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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