Get started today! During your free 15-day trial, you can work with all the features of your chosen BoldDesk® plan and put the product through its paces with the full support of our technical team. After the trial period, your data will be retained for 7 days to help upgrade your plan.
For teams that choose the annual billing option for a Scale, Momentum, or Enterprise plan, a significant discount is applied.
Who is an agent?
- Support agents are essentially customer service representatives. To use the service, each agent, admin, or manager requires their own license. On any plan, you have the option to add as many agents as you wish.
What types of payments are accepted?
- Credit card payments are accepted for BoldDesk® subscriptions. We currently accept Visa, MasterCard, and Maestro. If your company is unable to pay by credit card, you can contact us at sales@bolddesk.com to arrange an alternate payment method.
Can we upgrade or downgrade a subscription?
- You can change your subscription plan at any time. For upgrades, the change will take effect immediately and will be charged pro-rated. For downgrades, no refunds are available for the unused portion of your plan, so changes will take effect after the current billing cycle.
How does canceling a subscription work?
- You have the option to cancel your subscription at any time. However, your subscription will remain valid until the end of your billing period.
BoldDesk has 7 pricing editions, from $0 to $39. A free trial of BoldDesk is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.
Pricing information for BoldDesk is supplied by the software provider or retrieved from publicly
accessible pricing materials. Final cost negotiations to purchase BoldDesk must be conducted with the
seller.
BoldDesk is powerful, customizable, and budget-friendly, with simple pricing options for every type of team. With monthly and annual billing options and agent-based and unlimited agent variants, there's an option that's a fit for every organization.
Note: The key features and pricing structures outlined here were last updated on April 4, 2025. Please visit https://www.bolddesk.com/pricing for the latest details about all the plans available for our help desk software.
To apply to the BoldDesk for Startups program, visit https://www.bolddesk.com/startups.
To apply to the completely free BoldDesk for Nonprofits program, visit https://www.bolddesk.com/helpdesk-software-non-profit-ngo.
Pricing information was last updated on September 16, 2025