Introducing G2.ai, the future of software buying.Try now
Compare GoTo Connect and Intermedia Unite 
Featured Products
Sponsored
Ada
(160)
Video Conferencing
Visit Website
Sponsored
Convoso
(237)
Video Conferencing
Visit Website
Sponsored
Ultatel
(41)
Video Conferencing
Visit Website
At a Glance
Market Segments
Small-Business (70.9% of reviews)
Small-Business (79.4% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
$27.99 per user per month plus taxes and fees + FREE business phone
GoTo Connect
Star Rating
(1,364)4.4 out of 5
Market Segments
Small-Business (70.9% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansIntermedia Unite
Star Rating
(359)4.5 out of 5
Market Segments
Small-Business (79.4% of reviews)
Entry-Level Pricing
$27.99 per user per month plus taxes and fees + FREE business phone
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GoTo Connect excels in desk-to-desk calls with a score of 9.2, while Intermedia Unite follows closely with 9.5, indicating a strong performance in this area for both products.
- Reviewers mention that Intermedia Unite shines in voicemail to email functionality, scoring 9.4 compared to GoTo Connect's 8.9, highlighting a preference for Intermedia's seamless integration of voicemail management.
- G2 users note that GoTo Connect offers a more robust conference call experience with a score of 8.7, while Intermedia Unite leads with 9.1, suggesting that users may find Intermedia's features more reliable for larger meetings.
- Users on G2 report that Intermedia Unite's automated attendants feature is particularly well-received, scoring 9.3, compared to GoTo Connect's 9.0, indicating a slight edge in user satisfaction for automated call handling.
- Reviewers mention that GoTo Connect's hold music feature, scoring 8.6, is less favored compared to Intermedia Unite's 9.0, suggesting that users appreciate the quality and variety of hold music options offered by Intermedia.
- Users say that while both products perform well in video conferencing, scoring 9.0 each, Intermedia Unite's additional features like conference transcripts (8.3) provide a more comprehensive experience compared to GoTo Connect's lower score of 6.9 in the same area.
Pricing
Entry-Level Pricing
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Intermedia Unite
Unite Pro
$27.99
per user per month plus taxes and fees + FREE business phone
Designed for the mobile knowledge worker with voice, chat, and video for collaboration.
- Unlimited Calling
- Intermedia Unite Desktop and Mobile Apps
- Team Chat and Business SMS
Free Trial
GoTo Connect
No trial information availableIntermedia Unite
No trial information availableRatings
Meets Requirements
9.0
1,110
9.1
315
Ease of Use
9.0
1,122
9.2
317
Ease of Setup
8.7
782
9.0
226
Ease of Admin
8.9
767
9.0
221
Quality of Support
8.8
1,084
8.9
280
Has the product been a good partner in doing business?
9.1
760
9.2
214
Product Direction (% positive)
8.4
1,074
8.8
302
Features by Category
Dialing Options
9.2
10
Not enough data
9.0
10
Not enough data
Not enough data
Not enough data
Agent Tools
7.8
10
Not enough data
7.5
10
Not enough data
7.8
10
Not enough data
Automation
7.2
9
Not enough data
7.8
10
Not enough data
7.7
8
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
7.4
49
Not enough data
7.0
48
Not enough data
8.1
51
Not enough data
Agentic AI - Online Fax
5.8
6
Not enough data
6.4
6
Not enough data
Sending
9.1
56
Not enough data
9.0
53
Not enough data
8.4
53
Not enough data
8.8
54
Not enough data
8.5
51
Not enough data
8.7
53
Not enough data
Channels
7.7
25
Not enough data
7.3
25
Not enough data
6.3
24
Not enough data
Design
7.9
25
Not enough data
6.3
21
Not enough data
6.9
22
Not enough data
7.6
24
Not enough data
7.4
24
Not enough data
Generative AI
4.5
16
Not enough data
5.1
16
Not enough data
Channels
8.9
17
Not enough data
6.5
14
Not enough data
6.7
16
Not enough data
7.9
15
Not enough data
6.5
14
Not enough data
Generative AI
7.5
10
Not enough data
Functions
8.7
18
Not enough data
8.6
15
Not enough data
8.7
15
Not enough data
7.1
13
Not enough data
7.4
14
Not enough data
8.1
14
Not enough data
7.1
13
Not enough data
7.2
13
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
7.1
11
Not enough data
8.7
18
Not enough data
7.9
17
Not enough data
8.5
13
Not enough data
7.7
13
Not enough data
Collaboration Tools
Not enough data
8.6
156
|
Verified
Not enough data
8.6
26
Not enough data
Feature Not Available
Not enough data
8.5
27
|
Verified
Not enough data
8.8
23
Meeting Coordination
Not enough data
8.8
159
|
Verified
Not enough data
8.9
128
|
Verified
Not enough data
8.8
136
|
Verified
Not enough data
8.5
24
|
Verified
Software Type
Not enough data
8.0
96
|
Verified
Not enough data
8.9
24
|
Verified
Not enough data
9.3
29
|
Verified
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.6
37
9.3
9
9.0
38
9.1
11
8.5
39
8.8
8
7.4
38
7.7
8
9.3
37
9.0
8
8.0
38
8.8
7
Basic Communication
9.2
889
|
Verified
9.6
123
|
Verified
8.0
383
|
Verified
8.6
74
|
Verified
7.8
436
|
Verified
8.7
90
|
Verified
7.9
373
|
Verified
8.4
72
|
Verified
8.7
637
|
Verified
9.1
94
|
Verified
9.2
724
|
Verified
9.5
109
|
Verified
Agentic AI - VoIP Providers
7.2
16
Not enough data
7.4
15
Not enough data
7.3
15
Not enough data
6.9
15
Not enough data
Access
8.2
468
|
Verified
Feature Not Available
8.2
492
Feature Not Available
8.4
496
|
Verified
8.9
76
Advanced Features
8.6
719
|
Verified
9.0
106
|
Verified
9.0
678
|
Verified
9.2
102
|
Verified
9.1
767
|
Verified
9.5
111
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
8.8
35
|
Verified
9.1
100
|
Verified
8.9
33
|
Verified
Feature Not Available
8.6
33
|
Verified
Features
Feature Not Available
9.4
37
Feature Not Available
8.7
31
8.3
81
|
Verified
8.7
30
|
Verified
9.1
108
|
Verified
9.1
32
|
Verified
9.0
95
|
Verified
9.0
33
|
Verified
Feature Not Available
8.3
28
|
Verified
Categories
Categories
Shared Categories
GoTo Connect and Intermedia Unite are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
GoTo Connect is categorized as Online Fax, Auto Dialer, Contact Center, and Customer Communications Management
Intermedia Unite is categorized as Video Conferencing
Reviews
Reviewers' Company Size
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Intermedia Unite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.6%
Hospital & Health Care
5.4%
Insurance
5.3%
Financial Services
5.3%
Computer Software
4.4%
Other
71.0%
Information Technology and Services
8.3%
Hospital & Health Care
6.6%
Financial Services
6.0%
Real Estate
4.9%
Marketing and Advertising
4.9%
Other
69.4%
Most Helpful Reviews
GoTo Connect
Most Helpful Favorable Review
Ayyana B.
Verified User in Health, Wellness and Fitness
Our company has been a JIVE customer for just over a month now. We sought out there services after a bad experience with a competitor. working with JIVE has been a breadth of fresh air! The teem is polite, professional and timely. Whenever I've reached out...
Most Helpful Critical Review
Miles D.
Verified User in Computer Software
There is a big lack of reporting that as I scale my teams I will need. Agent availability, break time adherence etc... Jive is a very simple telephony solution that is good for a small company, but as we grow, I worry it won't scale well. I have also had a...
Intermedia Unite
Most Helpful Favorable Review
Verified User in Marketing and Advertising
There are never any problems with the software.
Most Helpful Critical Review
Glenn H.
Verified User in Financial Services
SMS is our main communication method, and the service will not support SMS message attachments. We asked the sales rep about this before we tried the system out, only to find that we they either made an error, or purposely led us astray. The other major...
Ayyana B.
Verified User in Health, Wellness and Fitness
Our company has been a JIVE customer for just over a month now. We sought out there services after a bad experience with a competitor. working with JIVE has been a breadth of fresh air! The teem is polite, professional and timely. Whenever I've reached out...
Verified User in Marketing and Advertising
There are never any problems with the software.
Miles D.
Verified User in Computer Software
There is a big lack of reporting that as I scale my teams I will need. Agent availability, break time adherence etc... Jive is a very simple telephony solution that is good for a small company, but as we grow, I worry it won't scale well. I have also had a...
Glenn H.
Verified User in Financial Services
SMS is our main communication method, and the service will not support SMS message attachments. We asked the sales rep about this before we tried the system out, only to find that we they either made an error, or purposely led us astray. The other major...
Discussions
Can I Port My Existing Number?
2 Comments
ME
Yes. You can port your number.Read more
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
How can I configure my phones so that they will work during a power outage with alternative power?
2 Comments
DK
you can use a UPS locally or to back up the Switch the phone is plugged into.
alternatively you can put the app on your cell and use as a backup to answer...Read more
I would love to text my clients (4k plus) a Happy Birthday text. Can this be automated?
2 Comments
DK
you can text, but not currently automated with the Unite app.Read more
What is Intermedia Unite used for?
1 Comment
TG
Phone Service is what we use it for, but they, also, have many other services including a Meeting program.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.