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Compare Gainsight Customer Success and Planhat 
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At a Glance
Market Segments
Enterprise (80.1% of reviews)
Mid-Market (65.0% of reviews)
Entry-Level Pricing
No pricing available
Custom
Gainsight Customer Success
Star Rating
(1,619)4.5 out of 5
Market Segments
Enterprise (80.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer SuccessPlanhat
Star Rating
(873)4.5 out of 5
Market Segments
Mid-Market (65.0% of reviews)
Entry-Level Pricing
Custom
Learn more about PlanhatSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gainsight Customer Success excels in its Quality of Support, scoring 8.5, while Planhat shines even brighter with a score of 9.3. Reviewers mention that Planhat's support team is highly responsive and knowledgeable, making it easier for users to resolve issues quickly.
- Reviewers mention that Gainsight offers robust Customer Health Scores features, scoring 8.6, which help teams monitor customer engagement effectively. In contrast, Planhat scores slightly higher at 8.8, with users noting its intuitive dashboard that provides real-time insights into customer health.
- Users on G2 highlight Gainsight's Ease of Use with a score of 8.0, but Planhat outperforms with a score of 8.4. Reviewers say that Planhat's user interface is more intuitive, making it easier for new users to navigate and utilize the software effectively.
- Reviewers mention that Gainsight's Ease of Setup is rated at 6.6, which some users find challenging, while Planhat's score of 7.7 indicates a smoother onboarding process. Users report that Planhat provides better guidance during setup, reducing the time to get started.
- G2 users note that Gainsight's Customization options score 8.1, allowing for tailored solutions, but Planhat's higher score of 8.6 indicates more flexible customization capabilities. Reviewers mention that Planhat allows for easier adjustments to fit specific business needs.
- Users report that both products have similar Product Direction scores of 9.2, indicating strong future potential. However, reviewers mention that Gainsight has a more established roadmap, while Planhat is praised for its innovative features that align closely with user feedback.
Pricing
Entry-Level Pricing
Gainsight Customer Success
No pricing availablePlanhat
From Start-up to Enterprise
Custom
Planhat is priced to fit your company size. You can view details here: https://www.planhat.com/pricing/
Free Trial
Gainsight Customer Success
No trial information availablePlanhat
No trial information availableRatings
Meets Requirements
8.6
1,326
8.6
724
Ease of Use
8.0
1,355
8.3
731
Ease of Setup
6.6
695
7.6
488
Ease of Admin
6.9
624
8.2
436
Quality of Support
8.5
1,129
9.3
703
Has the product been a good partner in doing business?
8.9
634
9.4
432
Product Direction (% positive)
9.2
1,328
9.2
674
Features by Category
Sales Force Automation
Not enough data
8.5
22
Not enough data
7.7
21
Not enough data
7.4
20
Not enough data
8.3
22
Not enough data
7.0
20
Not enough data
8.7
21
Not enough data
7.4
19
Not enough data
6.6
20
Not enough data
6.7
20
Marketing Automation
Not enough data
7.4
22
Not enough data
7.0
22
Not enough data
6.2
21
Not enough data
5.5
21
Customer Support
Not enough data
7.1
23
Not enough data
6.8
23
Not enough data
7.2
23
Not enough data
5.8
20
Not enough data
6.3
20
Reporting & Analytics
Not enough data
7.7
24
Not enough data
7.5
25
Not enough data
7.2
22
Mobile & Social
Not enough data
6.5
20
Not enough data
5.8
19
Not enough data
5.1
19
Platform
Not enough data
8.7
47
Not enough data
8.3
46
Not enough data
8.7
46
Not enough data
7.6
43
Not enough data
5.6
39
Not enough data
6.8
41
Not enough data
8.3
44
Not enough data
7.3
41
Integration
Not enough data
7.7
36
Not enough data
7.7
36
Not enough data
7.6
34
Generative AI
Not enough data
7.4
14
Agentic AI - CRM
Not enough data
6.4
13
Not enough data
6.8
13
Not enough data
6.9
13
Not enough data
6.2
13
Not enough data
6.8
12
Not enough data
6.4
12
Not enough data
6.4
12
Customer Information
8.6
1089
|
Verified
8.7
546
|
Verified
8.5
1043
|
Verified
8.8
540
|
Verified
8.4
1034
|
Verified
8.8
550
|
Verified
8.2
1046
|
Verified
8.2
535
|
Verified
8.1
911
|
Verified
8.6
503
|
Verified
7.9
893
|
Verified
8.1
481
|
Verified
8.0
938
|
Verified
7.2
412
|
Verified
Predictions
8.0
924
|
Verified
7.9
484
|
Verified
7.4
813
|
Verified
7.5
422
|
Verified
8.1
885
|
Verified
8.3
483
|
Verified
6.8
638
|
Verified
6.7
339
|
Verified
Platform
8.2
1087
|
Verified
8.3
534
|
Verified
7.9
953
|
Verified
8.2
507
|
Verified
7.8
958
|
Verified
8.2
479
|
Verified
8.1
962
|
Verified
8.5
487
|
Verified
8.1
1006
|
Verified
8.3
511
|
Verified
8.1
999
|
Verified
8.6
507
|
Verified
8.5
1003
|
Verified
8.8
499
|
Verified
8.6
913
|
Verified
8.9
466
|
Verified
8.4
1029
|
Verified
8.5
509
|
Verified
8.4
1001
|
Verified
8.8
510
|
Verified
Generative AI
7.0
289
6.1
163
7.1
289
6.2
166
Agentic AI - Customer Success
7.4
12
6.3
91
7.4
11
6.7
91
8.6
11
6.8
92
8.2
11
6.5
90
8.0
11
6.2
90
Billing and Payments
Not enough data
7.9
79
Not enough data
7.7
67
Not enough data
7.6
73
Revenue Recognition
Not enough data
8.2
97
Not enough data
7.0
68
Not enough data
7.5
74
Revenue Optimization
Not enough data
8.1
102
Not enough data
7.4
76
Not enough data
8.2
105
Not enough data
7.7
91
Product Analytics
Not enough data
8.6
80
Not enough data
8.2
80
Not enough data
8.9
76
Not enough data
7.7
64
Not enough data
8.4
78
Not enough data
8.4
65
Not enough data
8.3
73
Not enough data
8.4
80
Agentic AI - Product Analytics
Not enough data
6.5
18
Not enough data
7.1
17
Not enough data
6.1
16
Not enough data
6.6
17
Data Sourcing
Not enough data
8.3
177
Not enough data
8.4
172
Not enough data
6.4
136
Not enough data
7.3
138
Intelligence
Not enough data
6.3
118
Not enough data
6.5
126
Not enough data
6.5
121
Sales Team
7.7
102
7.8
86
Feature Not Available
7.4
85
8.1
139
8.1
105
Intelligence
7.8
123
7.7
96
6.9
109
7.5
86
7.6
102
7.2
83
Mapping
7.6
111
7.0
81
8.1
123
8.3
96
Agentic AI - Customer Revenue Optimization
Not enough data
7.1
25
Not enough data
7.3
25
Not enough data
7.1
25
Not enough data
7.4
25
Not enough data
6.9
24
Not enough data
7.2
26
Platform Basics
Not enough data
8.0
161
Not enough data
7.9
146
Not enough data
8.3
141
Not enough data
7.8
128
Not enough data
7.8
132
Agentic AI - Customer Journey Mapping
Not enough data
6.5
33
Content
Not enough data
7.3
120
Not enough data
6.9
100
Not enough data
5.8
95
Not enough data
6.3
92
Not enough data
7.2
107
Collaboration
Not enough data
6.5
102
Not enough data
6.4
99
Not enough data
8.0
123
Not enough data
8.0
138
Not enough data
7.4
103
Not enough data
4.7
84
Analytics
8.8
173
Not enough data
8.6
150
Not enough data
7.9
123
Not enough data
6.8
111
Not enough data
Customization
8.1
144
Not enough data
7.7
104
Not enough data
7.6
102
Not enough data
7.6
97
Not enough data
Generative AI
7.0
47
Not enough data
7.2
49
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Onboarding Setup
Not enough data
8.6
247
Not enough data
8.2
251
Not enough data
8.6
253
Project Tracking
Not enough data
8.2
231
Not enough data
7.7
197
Not enough data
8.0
207
Not enough data
8.4
250
Not enough data
8.0
204
Customer Engagement
Not enough data
7.8
225
Not enough data
8.1
220
Not enough data
7.4
209
Not enough data
8.3
225
Not enough data
8.1
229
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
7.7
51
Not enough data
7.5
47
Not enough data
7.7
43
Not enough data
7.4
46
Not enough data
7.4
51
Management
Not enough data
8.2
59
Not enough data
8.4
59
Not enough data
7.3
45
Not enough data
8.3
61
Not enough data
8.1
46
Generative AI
Not enough data
6.4
28
Not enough data
6.7
28
Categories
Categories
Shared Categories
Gainsight Customer Success and Planhat are categorized as Customer Revenue Optimization and Customer Success
Unique Categories
Gainsight Customer Success is categorized as Experience Management
Planhat is categorized as Client Portal, Customer Journey Mapping, Product Analytics, Subscription Revenue Management, Customer Data Platform (CDP), CRM, Data Quality, AI Agent Builders, and Client Onboarding
Reviews
Reviewers' Company Size
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Planhat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
45.1%
Information Technology and Services
23.3%
Telecommunications
4.3%
Computer & Network Security
3.9%
Internet
3.8%
Other
19.6%
Computer Software
67.9%
E-Learning
4.1%
Telecommunications
2.6%
Hospitality
2.6%
Computer & Network Security
2.6%
Other
20.2%
Most Helpful Reviews
Gainsight Customer Success
Most Helpful Favorable Review
Steven D.
Verified User in Computer Software
Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...
Most Helpful Critical Review
Daniel K.
Verified User in Computer Software
I would like more flexible and robust data management in GS. There is a potential for great data management, but the schema creation/rules engine has, once again, silly limitations. Using said data in the JO is not straightforward and often doesn't work as...
Planhat
Most Helpful Favorable Review
Verified User in Information Technology and Services
Very easy-to-use, but incredibility powerful customer success tool. Allows us to better understand and manage our customer base and workflows. Easy set up of teams, metrics, views, personas, analytics and much more. Very customizable and has a variety of...
Most Helpful Critical Review
Verified User in Computer Software
The entire tool is super buggy, most integrations do not work as intended. Uploads do not work. Data module does not work properly. Feels like we are stuck in an ongoing alpha version. not worth the money.
Steven D.
Verified User in Computer Software
Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...
Verified User in Information Technology and Services
Very easy-to-use, but incredibility powerful customer success tool. Allows us to better understand and manage our customer base and workflows. Easy set up of teams, metrics, views, personas, analytics and much more. Very customizable and has a variety of...
Daniel K.
Verified User in Computer Software
I would like more flexible and robust data management in GS. There is a potential for great data management, but the schema creation/rules engine has, once again, silly limitations. Using said data in the JO is not straightforward and often doesn't work as...
Verified User in Computer Software
The entire tool is super buggy, most integrations do not work as intended. Uploads do not work. Data module does not work properly. Feels like we are stuck in an ongoing alpha version. not worth the money.
Discussions
How do we import notes from our previous history of customer data into gainsites newsfeed
2 Comments
KM
You can create a custom field on the Company object and write a rule to update that value. If you make this an editable rich text field, you can then make...Read more
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
JD
Gainsight PX (Product Experience) allows you to target end users with engagements and guides based on usage analytics and other data, driving product...Read more
How long did it take to implement?
2 Comments
PB
6 weeks or so, but most of my time was spent organising our data rather than customising PH itself so it depends on what sort of state your data is in.Read more
What's the best way to manage crossell opportunities on planhat?
1 Comment
Official Response from Planhat
Hi Pedro,
Thanks for your question!
There are several ways to manage cross-sale opportunities in Planhat. Firstly, intelligent triggers and alerts can...Read more
How can I, launch two simultaneos NPScampaings
1 Comment
Official Response from Planhat
Hi Matheus, your CSM will be in touch shortly and help you to set it up :)
Read more
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