Introducing G2.ai, the future of software buying.Try now
Compare Gainsight Customer Success and Totango 
Featured Products
Sponsored
Customerscore.io
(34)
Customer Success
Visit Website
Sponsored
ChurnZero
(1485)
Customer Success
Visit Website
At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Mid-Market (57.2% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
Gainsight Customer Success
Star Rating
(1,619)4.5 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer SuccessTotango
Star Rating
(1,145)4.3 out of 5
Market Segments
Mid-Market (57.2% of reviews)
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gainsight Customer Success excels in its Customer Health Scores with a rating of 8.6, compared to Totango's 8.2. Reviewers mention that Gainsight's ability to provide detailed health metrics helps teams proactively manage customer relationships.
- Reviewers mention that Totango offers superior Ease of Setup with a score of 7.4, while Gainsight lags behind at 6.6. Users on G2 appreciate Totango's straightforward onboarding process, making it easier for teams to get started quickly.
- G2 users highlight Gainsight's strong Product Direction with a score of 9.2, indicating a clear vision for future enhancements. In contrast, Totango's score of 8.7 suggests it may not be as forward-thinking, which some users find concerning.
- Users say that Gainsight shines in Quality of Support with a score of 8.5, slightly ahead of Totango's 8.4. Reviewers mention that Gainsight's support team is responsive and knowledgeable, which is crucial for customer success teams.
- Reviewers mention that both products perform well in Customer Monitoring, scoring equally at 8.5. However, users report that Gainsight's monitoring tools are more intuitive, allowing for better tracking of customer engagement.
- Users report that Gainsight's Playbooks feature, rated at 8.2, is more robust than Totango's 7.7. Reviewers appreciate the customizable workflows in Gainsight that help streamline customer interactions and improve success strategies.
Pricing
Entry-Level Pricing
Gainsight Customer Success
No pricing availableTotango
Enterprise
Contact Us
Per Year
Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.
- 10 users (Practitioner seats)
- 2,000 customer accounts
- 5 teams
Free Trial
Gainsight Customer Success
No trial information availableTotango
No trial information availableRatings
Meets Requirements
8.6
1,326
8.3
966
Ease of Use
8.0
1,355
8.2
980
Ease of Setup
6.6
695
7.4
492
Ease of Admin
6.9
624
7.8
361
Quality of Support
8.5
1,129
8.4
815
Has the product been a good partner in doing business?
8.9
634
8.6
361
Product Direction (% positive)
9.2
1,328
8.7
943
Features by Category
Customer Information
8.6
1089
|
Verified
8.2
772
|
Verified
8.5
1043
|
Verified
8.5
752
|
Verified
8.4
1034
|
Verified
8.4
746
|
Verified
8.2
1046
|
Verified
7.7
639
|
Verified
8.1
911
|
Verified
8.5
759
|
Verified
7.9
893
|
Verified
8.0
697
|
Verified
8.0
938
|
Verified
7.3
569
|
Verified
Predictions
8.0
924
|
Verified
7.8
664
|
Verified
7.4
813
|
Verified
7.1
632
|
Verified
8.1
885
|
Verified
7.9
674
|
Verified
6.8
638
|
Verified
6.5
495
|
Verified
Platform
8.2
1087
|
Verified
8.0
753
|
Verified
7.9
953
|
Verified
7.7
690
|
Verified
7.8
958
|
Verified
7.9
690
|
Verified
8.1
962
|
Verified
8.0
700
|
Verified
8.1
1006
|
Verified
7.9
725
|
Verified
8.1
999
|
Verified
7.9
716
|
Verified
8.5
1003
|
Verified
8.3
710
|
Verified
8.6
913
|
Verified
8.5
632
|
Verified
8.4
1029
|
Verified
8.2
741
|
Verified
8.4
1001
|
Verified
8.3
709
|
Verified
Generative AI
7.0
289
Feature Not Available
7.1
289
Feature Not Available
Agentic AI - Customer Success
7.4
12
7.4
53
7.4
11
7.7
52
8.6
11
8.0
51
8.2
11
7.7
51
8.0
11
7.6
52
User Analysis
Not enough data
7.1
50
Not enough data
7.0
55
User Support
Not enough data
7.9
55
Not enough data
6.9
39
Not enough data
Feature Not Available
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
6.6
41
Platform Basics - Digital Adoption Platform
Not enough data
7.1
7
Not enough data
6.4
7
Analytics - Digital Adoption Platform
Not enough data
6.2
7
Functions - Digital Adoption Platform
Not enough data
7.1
7
Not enough data
5.8
8
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Data Sourcing
Not enough data
8.1
178
|
Verified
Not enough data
8.1
178
|
Verified
Not enough data
7.1
110
Not enough data
7.6
113
Intelligence
Not enough data
Feature Not Available
Not enough data
7.2
157
|
Verified
Not enough data
Feature Not Available
Sales Team
7.7
102
7.4
68
Feature Not Available
Feature Not Available
8.1
139
7.6
74
Intelligence
7.8
123
7.3
72
6.9
109
6.8
66
7.6
102
6.8
62
Mapping
7.6
111
Feature Not Available
8.1
123
Feature Not Available
Agentic AI - Customer Revenue Optimization
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
8.3
7
Not enough data
7.9
8
Platform Basics
Not enough data
8.0
143
Not enough data
7.7
146
Not enough data
8.2
139
Not enough data
Feature Not Available
Not enough data
7.6
132
Agentic AI - Customer Journey Mapping
Not enough data
7.1
18
Platform Basics
Not enough data
8.3
227
|
Verified
Not enough data
8.2
226
|
Verified
Platform Data
Not enough data
8.0
220
|
Verified
Not enough data
7.9
221
|
Verified
Not enough data
8.3
241
|
Verified
Not enough data
8.2
226
|
Verified
Platform Additional Functionality
Not enough data
8.2
218
|
Verified
Not enough data
7.9
226
|
Verified
Not enough data
8.1
198
Agentic AI - Customer Journey Analytics
Not enough data
7.3
14
Not enough data
8.5
14
Not enough data
8.0
14
Not enough data
7.7
14
Analytics
8.8
173
8.1
101
8.6
150
8.2
95
7.9
123
Feature Not Available
6.8
111
Feature Not Available
Customization
8.1
144
8.0
90
7.7
104
Feature Not Available
7.6
102
7.6
76
7.6
97
Feature Not Available
Generative AI
7.0
47
6.4
51
7.2
49
6.4
52
Agentic AI - Experience Management
Not enough data
8.1
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
8.5
8
Onboarding Setup
Not enough data
8.2
221
Not enough data
7.9
212
Not enough data
8.0
202
Project Tracking
Not enough data
8.2
199
Not enough data
Feature Not Available
Not enough data
8.0
195
Not enough data
8.4
212
Not enough data
8.0
193
Customer Engagement
Not enough data
7.9
188
Not enough data
8.0
204
Not enough data
7.7
199
Not enough data
8.3
198
Not enough data
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gainsight Customer Success and Totango are categorized as Experience Management, Customer Revenue Optimization, and Customer Success
Unique Categories
Gainsight Customer Success has no unique categories
Totango is categorized as Client Onboarding, Customer Data Platform (CDP), Customer Journey Mapping, Digital Adoption Platform, Customer Journey Analytics, and SAP Store
Reviews
Reviewers' Company Size
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Totango
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
39.0%
Information Technology and Services
20.1%
Marketing and Advertising
3.8%
Telecommunications
3.7%
Computer & Network Security
3.3%
Other
30.0%
Computer Software
36.0%
Information Technology and Services
19.0%
Telecommunications
4.3%
Internet
3.5%
Marketing and Advertising
3.4%
Other
33.8%
Most Helpful Reviews
Gainsight Customer Success
Most Helpful Favorable Review
Steven D.
Verified User in Computer Software
Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...
Most Helpful Critical Review
Daniel K.
Verified User in Computer Software
I would like more flexible and robust data management in GS. There is a potential for great data management, but the schema creation/rules engine has, once again, silly limitations. Using said data in the JO is not straightforward and often doesn't work as...
Totango
Most Helpful Favorable Review
Shachar A.
Verified User in Internet
Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...
Most Helpful Critical Review
Verified User in Financial Services
- No contact from support team - we'd been contacting the support team for over 3 months in terms of issues that appeared during our 'onboarding implementation process'. However, we've only got the automated emails that they have a high volume of tickets....
Steven D.
Verified User in Computer Software
Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...
Shachar A.
Verified User in Internet
Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...
Daniel K.
Verified User in Computer Software
I would like more flexible and robust data management in GS. There is a potential for great data management, but the schema creation/rules engine has, once again, silly limitations. Using said data in the JO is not straightforward and often doesn't work as...
Verified User in Financial Services
- No contact from support team - we'd been contacting the support team for over 3 months in terms of issues that appeared during our 'onboarding implementation process'. However, we've only got the automated emails that they have a high volume of tickets....
Discussions
How do we import notes from our previous history of customer data into gainsites newsfeed
2 Comments
KM
You can create a custom field on the Company object and write a rule to update that value. If you make this an editable rich text field, you can then make...Read more
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
JD
Gainsight PX (Product Experience) allows you to target end users with engagements and guides based on usage analytics and other data, driving product...Read more
What are best practices for CSM assignment process - both dynamic and static?
2 Comments
GN
Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequentlyRead more
What would be the best way to load the pages faster?
2 Comments
JT
Only way I've seen is to restrict your filters on notifications (the first page for me at least)Read more
How much does Totango cost?
1 Comment
Official Response from Totango
Totango is FREE for small teams and individuals and offers a 30 Day FREE trial, no credit card required to all other packages. You can check it out at...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.