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Compare Forsta and Medallia Customer Experience 
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At a Glance
Market Segments
Mid-Market (42.8% of reviews)
Enterprise (65.9% of reviews)
Entry-Level Pricing
Contact Us
Contact Us Per Year
Forsta
Star Rating
(331)4.2 out of 5
Market Segments
Mid-Market (42.8% of reviews)
Entry-Level Pricing
Contact Us
Learn more about ForstaMedallia Customer Experience
Star Rating
(169)4.5 out of 5
Market Segments
Enterprise (65.9% of reviews)
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Medallia Customer Experience excels in its Reports Interface, scoring a remarkable 9.3, which reviewers mention makes it easy to generate and share insightful reports quickly. In contrast, Forsta's reporting features, while solid, do not reach the same level of user satisfaction, with a lower score in this area.
- Reviewers mention that Medallia's Net Promoter Score (NPS) functionality is highly rated at 9.4, providing robust analytics that help businesses gauge customer loyalty effectively. Forsta, while offering NPS capabilities, scores lower at 8.6, indicating that users may find Medallia's tools more comprehensive and user-friendly.
- Users on G2 highlight Medallia's superior Survey Builder with a score of 8.8, which reviewers say allows for extensive customization and ease of use. Forsta's Survey Builder, while functional, received a slightly lower score of 8.4, suggesting that users may encounter more limitations in customization options.
- G2 users report that Medallia's Real-Time Updating feature is a standout, scoring 9.8, which reviewers mention is crucial for businesses needing immediate insights. Forsta's real-time capabilities, while present, scored lower at 9.4, indicating a potential lag in responsiveness that could affect decision-making.
- Reviewers mention that Medallia shines in Customization options, scoring 8.1, allowing businesses to tailor the platform to their specific needs. In comparison, Forsta's customization features, while adequate, received a score of 8.0, suggesting that users may find Medallia's offerings more flexible and adaptable.
- Users say that Medallia's Quality of Support is rated at 8.4, with many reviewers praising the responsiveness and helpfulness of the support team. Forsta, with a score of 8.1, also provides good support, but users report that Medallia's service is often more proactive and effective in resolving issues.
Pricing
Entry-Level Pricing
Forsta
Forsta HX Essentials
Contact Us
Forsta’s HX Essentials program gives you all you need to kickstart a best-in-class CX program that helps you understand the full story of your customer.
- Standard Surveys
- Digital Feedback
- Connectors
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Free Trial
Forsta
No trial information availableMedallia Customer Experience
Free Trial is available
Ratings
Meets Requirements
8.3
249
8.7
128
Ease of Use
8.1
254
8.6
138
Ease of Setup
8.3
95
7.2
96
Ease of Admin
7.9
95
7.7
73
Quality of Support
8.1
248
8.5
111
Has the product been a good partner in doing business?
8.4
94
8.6
76
Product Direction (% positive)
7.9
248
9.5
123
Features by Category
Reports
9.3
10
Not enough data
9.1
9
Not enough data
9.4
11
Not enough data
9.1
9
Not enough data
9.2
11
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports
9.3
10
Not enough data
9.1
9
Not enough data
9.4
11
Not enough data
9.1
9
Not enough data
9.2
11
Not enough data
Reports
9.3
9
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Visualization
9.3
10
Not enough data
9.1
9
Not enough data
9.3
10
Not enough data
8.9
9
Not enough data
Data Updates
8.3
8
Not enough data
9.8
9
Not enough data
Collaboration
9.2
8
Not enough data
8.8
8
Not enough data
9.3
9
Not enough data
Data Updates
8.5
8
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
User Response Methods
8.6
11
Not enough data
8.0
9
Not enough data
7.5
8
Not enough data
7.2
9
Not enough data
7.6
13
Not enough data
Participant Selection
6.2
11
Not enough data
6.9
8
Not enough data
7.0
9
Not enough data
7.1
8
Not enough data
Insights
7.4
12
Not enough data
7.4
13
Not enough data
7.2
13
Not enough data
Generative AI
Not enough data
Not enough data
Feedback Source
Not enough data
Not enough data
8.7
5
Not enough data
7.8
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
9.0
7
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.9
6
Not enough data
Insights
6.9
7
Not enough data
6.3
5
Not enough data
Not enough data
Not enough data
Agentic AI - Demo Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
8.0
5
Not enough data
Platform Content
7.3
5
Not enough data
8.0
5
Not enough data
7.0
5
Not enough data
Platform Additional Functionality
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
Analytics
8.6
36
9.4
50
8.4
38
9.2
50
8.3
30
8.6
45
7.5
34
5.8
40
Customization
8.1
34
8.3
45
9.0
59
7.8
44
8.4
47
8.5
42
8.5
40
8.4
38
Generative AI
Not enough data
6.3
20
Not enough data
6.3
21
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
7.9
8
8.3
42
8.7
10
8.4
39
9.2
12
8.5
46
Feedback Analysis
8.7
5
8.0
44
6.2
7
8.3
44
8.3
8
9.3
42
Feedback Sources
9.0
8
8.2
36
9.8
11
9.1
42
7.4
9
7.0
33
8.1
8
8.1
36
Generative AI
Not enough data
6.6
19
Not enough data
6.4
21
Survey Management
8.8
16
Not enough data
8.9
15
Not enough data
8.4
16
Not enough data
9.0
14
Not enough data
Survey Customization
9.0
14
Not enough data
8.3
15
Not enough data
8.4
15
Not enough data
8.3
13
Not enough data
Survey Insights
8.8
16
Not enough data
7.9
11
Not enough data
9.0
15
Not enough data
8.4
16
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Setup
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Forsta and Medallia Customer Experience are categorized as Feedback Analytics and Experience Management
Unique Categories
Forsta is categorized as Consumer Video Feedback, User Research, Text Analysis, Video Interviewing, Survey, Data Visualization, and Consumer Insights Platforms
Medallia Customer Experience has no unique categories
Reviews
Reviewers' Company Size
Forsta
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Market Research
68.8%
Management Consulting
3.8%
Marketing and Advertising
3.1%
Pharmaceuticals
2.1%
Information Technology and Services
1.7%
Other
20.5%
Hospitality
14.6%
Financial Services
10.4%
Information Technology and Services
7.9%
Telecommunications
6.1%
Retail
6.1%
Other
54.9%
Most Helpful Reviews
Forsta
Most Helpful Favorable Review
Rahul P.
Verified User in Media Production
Quota Management, Ease of programming and knowledge base.
Most Helpful Critical Review
Verified User in Financial Services
they dont really transcribe voice surveys to text
Medallia Customer Experience
Most Helpful Favorable Review
Verified User in Construction
The interface is fairly easy to use. Sometimes it's not as intuitive as it should be and it seems that some of the tracking isn't as robust as it should be.
Most Helpful Critical Review
Ivar T.
Verified User in Telecommunications
Not keeping their promises, promised is everything, but we're not able to deliver as promised. We felt that Medallia were more focused on $ after we signed the agreement with them than keeping their promises !
Rahul P.
Verified User in Media Production
Quota Management, Ease of programming and knowledge base.
Verified User in Construction
The interface is fairly easy to use. Sometimes it's not as intuitive as it should be and it seems that some of the tracking isn't as robust as it should be.
Verified User in Financial Services
they dont really transcribe voice surveys to text
Ivar T.
Verified User in Telecommunications
Not keeping their promises, promised is everything, but we're not able to deliver as promised. We felt that Medallia were more focused on $ after we signed the agreement with them than keeping their promises !
Alternatives
Discussions
When will ConfirmIT match inbuilt mobile layout like Decipher and Qualtrics as I feel this is one feature giving plus point to other competitors?
2 Comments
MS
A big thank you to Confirmit support for clearing my doubt , I have been naïve and unaware how to make best use of responsive layout. It is working for me...Read more
Is there any way that can allow me to see the backend codes like we can see in similar tool such as Decipher?
2 Comments
ML
Yes you can see the back end codes in Confirmit as well. There are separate folders created at the end for Themes, Question Skins and HTML styles used in the...Read more
I was stuck at a point where i wanted to randomise the answer options in pattern 1.2.3 or 3.2.1, how can we do that instead of making 2 seperate questions and punching options in similar order?
2 Comments
ML
Hello Nadeem - Just select "Flipped" in answer list display order property and it will give you the desired results i.e. it will display the options as...Read more
Medallia Customer Experience has no discussions with answers
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