Introducing G2.ai, the future of software buying.Try now
Share your insights with Birdeye

Thousands of people like you come to G2 to find out whether solutions like Birdeye are the right fit for them. Share your real experiences with Birdeye and the G2 community and help someone make the right decision about their software.

Birdeye Reviews & Product Details

Birdeye Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Birdeye Media

Birdeye Demo - Birdeye Reviews
Improve your online reputation, rank higher on Google, and win more customers with Birdeye’s AI-powered review generation, management, and reporting platform. Generate reviews, automatically - Pair Birdeye with your CRM to trigger review requests at the perfect time. Monitor reviews on ...
Birdeye Demo - Birdeye Listings
Leverage Birdeye’s leading local business listing management tool to show up everywhere customers search for improved SEO and a better rank. Fix listings errors - Find and fix inaccuracies in listings across 50+ online directories that matter most to customers and search engines including G...
Birdeye Demo - Birdeye Social
Birdeye Social is designed from the ground up for multi-location businesses. Generate social posts, monitor engagement, and track performance – from a single dashboard. AI-generated content - Create engaging posts in seconds with AI. Browse suggested posts or enter an idea and BirdAI will draf...
Birdeye Demo - Birdeye Reporting
Visualize the customer experience - Better understand the performance of every customer interaction and touch point with actionable reports. Configurable Dashboards - Monitor key performance metrics and keep all your locations in check with drag-and-drop dashboards. Flexible Reporting V...
Birdeye Demo - Birdeye Insights AI
Birdeye Insights AI, part of the BirdAI platform, uses generative AI to analyze reviews, surveys, and listings data, providing actionable recommendations for business growth. It offers AI-generated summaries, clear recommendations, and custom reports. Designed for multi-location businesses, Insig...
Birdeye Demo - Birdeye Surveys
AI Summaries - Instantly generate survey summaries in a single click. Survey Builder - Create, test, and modify surveys in just a few clicks. Pulse Surveys - Use text-based survey requests to boost open and response rates. NPS Surveys - Identify advocates with Net Promoter Score su...
Play Birdeye Video
Play Birdeye Video
Play Birdeye Video
Play Birdeye Video
Play Birdeye Video
Product Avatar Image

Have you used Birdeye before?

Answer a few questions to help the Birdeye community

Birdeye Reviews (3,474)

View 6 Video Reviews
Reviews

Birdeye Reviews (3,474)

View 6 Video Reviews
4.7
3,474 reviews

Pros & Cons

Generated from real user reviews
View All Pros and Cons
Search reviews
View Filters
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
JM
Marketing Coordinator
Enterprise (> 1000 emp.)
"Effortless Review Collection and Insightful Reporting with Birdeye"
What do you like best about Birdeye?

What I like best about Birdeye is how easy it’s made getting reviews from our clients. Before using it, collecting feedback was inconsistent and time consuming. Now, it’s fully automated — reviews go out immediately after a case closes, and we’ve seen a noticeable increase in both the number and quality of our reviews.

It’s also incredibly convenient to be able to send detailed reports. Having everything in one dashboard, from tracking responses to monitoring trends, saves time and helps us see what’s working. The reports make it simple to share results with our attorneys and show the positive impact those reviews are having on our online reputation. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

There isn’t much to dislike about Birdeye, but if I had to mention one thing, it would be that some features can take a little time to learn at first. The platform offers so many tools and settings that it can feel overwhelming when you’re getting started. However, once everything is set up, it runs smoothly and consistently delivers results. Review collected by and hosted on G2.com.

RE
Director of Marketing
Mid-Market (51-1000 emp.)
"Outstanding Partner in Listings, Social, and Online Review Management!"
What do you like best about Birdeye?

🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

Birdeye has been an exceptional partner for our business. Their listings management, social media management, and online review platforms are highly effective, reliable, and continuously evolving. The onboarding process was professional and thorough, ensuring a smooth implementation across our team. Their support staff is responsive, knowledgeable, and efficient. It’s clear that Birdeye is committed to innovation and consistently advancing the capabilities of their products to meet the evolving needs of businesses. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

While some of the AI-generated content suggestions aren’t always perfectly accurate, the overall platform performance and results more than make up for it. Review collected by and hosted on G2.com.

CB
Practice Manager
Enterprise (> 1000 emp.)
"A user-friendly, unbeatable way to streamline business reviews!"
What do you like best about Birdeye?

Using Birdeye has helped us streamline and respond to our reviews for our clinic. The platform is user-friendly and offers great resources to use, like templates and even Ai capabilities. It's easy to use and is even easier to navigate. The integration process was seamless and now responding to and following up with reviews is a breeze. Customer service is also fantastic and quick to respond to any concerns. Utilizing Birdeye to respond to reviews is one of my favorite things to do because of the ease of use. I use Birdeye daily and will continue to use it as often as I can. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

I don't currently find any flaws with Birdeye. Birdeye is perfect, I love using it. Review collected by and hosted on G2.com.

Response from Ciera Saldona of Birdeye

We're thrilled to hear that Birdeye has been a great resource for your clinic! We strive to provide a user-friendly platform with valuable resources like templates and AI capabilities. We're also glad to hear that our integration process was seamless and that our customer service has been fantastic. Thank you for your feedback!

Danielle H.
DH
Marketing Director
Mid-Market (51-1000 emp.)
"Birdeye Makes Managing Reviews Effortless"
What do you like best about Birdeye?

I love that Birdeye brings all our reviews—Google, Yelp, and more—into one place so I can manage and respond to them quickly. The AI review response feature is a huge time-saver and helps craft thoughtful, professional replies. I also really value the direct feedback tool for handling client concerns privately and efficiently. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

I wish the AI response regeneration limit was higher. Sometimes I don’t connect with any of the five options provided and would love the ability to generate more until I find one that fits. Review collected by and hosted on G2.com.

TT
Hospital Manager
Enterprise (> 1000 emp.)
"Fantastic Resource"
What do you like best about Birdeye?

It's simple to use, easy to navigate, and has everything you need with no clutter! Makes reputation management a breeze!

I really like that I can answer reviews directly on the platform, and that I don't have to navigate away to do so. Our account manager has always been very responsive to any concerns we might have as well, which is a huge plus! Thanks for everything you do, Ciera!! Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

One small suggestion I'd like to see: If there was a direct link in the notification emails to take you straight to the review to be answered, that would be great!

I'd also like to see a greater selection of canned responses, but that's a very minor point. Review collected by and hosted on G2.com.

Response from Ciera Saldona of Birdeye

We're delighted to hear that Birdeye is helping you consolidate your reviews and streamline your review response process. We're committed to providing a seamless and efficient platform for managing your online reputation.

JH
Hospital Manager
Enterprise (> 1000 emp.)
"Birdeye is a MAJOR timesaver!"
What do you like best about Birdeye?

Birdeye makes it easy and convenient to see all of your bursiness reviews, all at once on all the platforms - and responding to them so simple and fast! When time is often not on your side, Birdeye is a major timesaver. Very pleased with Birdeye for our hospital. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

The AI generated responses are a great way to launch a response to our reviews - I then go in and alter them to make them more personalized. Personalized responses add that little touch I hope clients enjoy Review collected by and hosted on G2.com.

EC
Manager r
Mid-Market (51-1000 emp.)
"We love Birdeye for multiple reasons"
What do you like best about Birdeye?

I like that the reviews can be uploaded to a seperate review site, besides just google. We have sales events every other month that people have very polarizing feelings about. So, instead of sending them a review request that would go to google, we have one that goes to the bird eye review site. That way, they can vent that they didn't win one of the big prizes, without it getting posted publicly. We love it. We also love that the positive google reviews go to Facebook as posts, it is a great an positive way to consistently post. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

I honestly like the platform as a whole. I wish there were less calls. I recieve a lot of calls from the birdseye team. I promise, if I need something, I will call you. Review collected by and hosted on G2.com.

Paula .
P
Manager, Marketing
Enterprise (> 1000 emp.)
"Best customer service and support, plus great software!"
What do you like best about Birdeye?

Our business has been using Birdeye for several years and we've experienced great success with it. We particularly appreciate the Reviews feature, which has played a significant role in supporting our reputation management efforts and has helped us see an increase in both the frequency and quality of our Google reviews. Additionally, the chat widget stands out as an excellent tool that is straightforward and user-friendly for both our customers and prospects, as well as our staff. The interface is user friendly and easy to integrate and implement. Lastly, they customer service and support is outstanding - thank you Birdeye! Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

Any issues we've experienced have been promptly resolved. Review collected by and hosted on G2.com.

Miya W.
MW
Reception
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Perfect for Big & Small Businesses!"
What do you like best about Birdeye?

We have struggled to find the best system for dealing with both high call volume and getting review requests out and Birdeye has been the perfect solution for us!

Being able to leave an automated message and sent up replay texts have instantly improved our customer service for not just the customers but also the employees. The desktop is super easy to use and learn from , it was a fast switch from our old system with no hiccups and just made things better. We are very happy! Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

I wish there was an option to have a voice mail message for the business but not receive voice mails from consumers. Review collected by and hosted on G2.com.

KT
Owner / Dentist
Small-Business (50 or fewer emp.)
"Not all automation review systems are the same!"
What do you like best about Birdeye?

Getting results and reviews from patients of mine. I have received reviews from patients who have been with me for 10 years and did not receive it with other automated reviews systems. Usually i would get 1-3 reviews per month with my old system and when I got on board with Birdeye, its been like 10 reviews per month. So this was way way better. They do have other features that I am possibly going to try out since this 1 feature works so well. Getting them into my system of integration was easy and there system is pretty straight forward to use. There customer support is good. This is a well establilsh company and it shows. Our office uses this every day so its very very good and reasonable for the pricing per month. I highly recommend them. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

I don't see one. Unless there is a competitor that does better? I am hoping its Birdeye's job to see that their system works the best. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

10 months

Average Discount

9%

Birdeye Comparisons
Product Avatar Image
Podium
Compare Now
Product Avatar Image
Yext
Compare Now
Product Avatar Image
Reputation
Compare Now
Birdeye Features
Customer Feedback
Competitive Intelligence
Sentiment Analysis
Corporate Reporting
Dashboard
Social Networks Monitoring
Social Media Management
Digital Media Monitoring
Tagging
Custom Reports and Dashboards
Product Avatar Image
Product Avatar Image